FREE Training Programme. Call Active Citizen Entitlement. April - July Training sessions in this booklet are held at :

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1 Training sessions in this booklet are held at : Thurrock Adult Community College (TACC) Richmond Road, Grays, RM17 6DN Beehive Resource Centre West Street, Grays, RM17 6XP United Reform Church Hall (URC) Bradleigh Avenue, Grays, RM17 5XD Corringham Safety Centre (CSC) Fobbing Road, Corringham, SSIZ 9BN (Next to Fire Station ) Active Citizen Entitlement FREE Training Programme April - July 2013 Aveley Community Forum (AVELEY) 108 High St, Aveley, Essex RM15 4BX To register for monthly updates and alerts, and to receive the ACE programme direct, visit and click the JOIN US button on the front page For more information please contact ngage: Tel: (Bookings cannot be made on this number) ace@ngagethurrock.org.uk ACE website: ngage website: For voluntary groups, community groups and residents of Thurrock Call Thurrock ACE Partners include:

2 ELIGIBILITY: To be eligible for free training, you must: Have lived in the UK for 3 years or more Be 19 years or older If you do not fulfil the above criteria, you can pay for the training at a cost of 7.50 per hour. HOW TO BOOK YOUR PLACE: In order to book your place on an ACE course listed in this programme, you must enrol by contacting the Thurrock Adult Community College (TACC) on either : or Alternatively you can info@tacc.ac.uk and someone will get back to you. Eligibility & Enrolment PLEASE NOTE: If you turn up to a course you have not enrolled for, you will be asked to leave. To see a full listing of advanced courses available at TACC (which are chargeable) visit : Failure to attend a course without giving prior notice may result in you being excluded from future ACE trainings First Steps To Volunteering (Course 2 hours x 1 week) at The Beehive Day: Wed Date: 12th Jun Time: 7pm - 9pm Code: OUTA3Z02 WHAT does volunteering entail? WHY do people volunteer? WHO is allowed to volunteer? HOW do you go about finding the right opportunity for you? This is an informal session for anyone interested in volunteering whether you are out of work, just left college, a parent with time on your hands, recently retired or you want to be part of a worthwhile cause. There is something for everyone!! Volunteer Management (Course 3 hours x 1 week) at The Beehive Day: Wed Date: 15th May Time: 9.30am pm Code: OUTA3A04 Recruiting Volunteers: Come and find out where to start when thinking about involving volunteers within your group or organisation. This will include what policies and procedures should be in place, volunteers and the law, how to promote your volunteer role to achieve the best results etc. Retaining and Supporting Volunteers: How to ensure your volunteers stay! Including induction and training, support and supervision, how to deal with unsuitable volunteers and much more. This is an essential training for organisations using volunteers. A must for anyone using volunteers to support their group. For all volunteer enquiries Volunteering Whether you are a person who is interested in volunteering or an organisation that needs volunteers, visit the ngage Volunteer Centre at or call

3 Helping you to get Involved Be Assertive, Confident & Influence Decisions (Course 2.5 hours x 1 week) at TACC Day: Wed Date: 12th Jun Time: 9.30am - 12pm Code: NLA3A05 This 2 part training is the first step to help build your confidence. During this informal training you will look at putting different ideas into practice in daily life and experiment with techniques to give you the confidence and assertiveness to speak up for yourself in many situations. Trustee Responsibility Could It Cost You? (Course 2.5 hours x 1 week) at TACC Day: Tue Date: 23rd Apr Time: 7pm pm Code: NLA2Z04 Being a trustee can be very rewarding for those interested in helping others. Many organisations are well run and keep their trustees properly informed. Sometimes an important person leaves and the organisation doesn t work so well, the admin isn t properly handled or the treasurer makes a mistake. Where does that leave you as a trustee? Come along and find out! How To Organise A Street Party & Community Event (Course 2.5 hours x 1 week) at CSC Day: Thu Date: 25th Apr Time: 7pm pm Code: OUTA4Z02 A must for anyone organising a street party or event in It will look at everything from your initial idea to promotion. It will also look at the relevant legislation, risk assessments & public liability. Bids & Funding (Course 3 hours x 1 week) at The Beehive Day: Wed Date: 5th Jun Time: 11am - 2pm Code: OUTA3A05 This short course helps those new to external funding learn about the basic principles required when writing a funding application. Learn how to sell an idea, involve key players as well as governance & budgeting. Improve your Computer Skills Build A Website In A Day Days: Tue Date: 2nd Apr Time: 9.30am pm Code: NLA2D02 Database For Beginners using Access 2010 Days: Wed Date: 3rd Apr Time: 9.30am pm Code: NLA3D05 Outlook 2010 For Absolute Beginners (Course 2 hours x 3 weeks) at TACC Days: Mon Date: 15th Apr Time: 7pm - 9pm Code: NLA1Z04 Newsletter For Community Groups Days: Tue Date: 16th Apr Time: 10am - 12pm Code: NLA2A06 Computers For Improvers Days: Wed Date: 17th Apr Time: 7pm - 9pm Code: NLA3Z05 Ebay Made Easy (Course 2 hours x 3 weeks) at TACC Days: Thu Date: 18th Apr Time: 1pm - 3pm Code: NLA4L05 Twitter Days: Fri Date: 19th Apr Time: 9.30am pm Code: NLA5A05 9 2

4 Improve your Computer Skills Are You LinkedIn To Business? Days: Fri Date: 26th Apr Time: 9.30am pm Code: NLA5D04 Are you missing out on job opportunities? Do you want to know about the online conversations in your field of work? Then why don t you join this fun and friendly workshop that will help you create a professional online profile using the social media site called LinkedIn. How Do I Sell On Amazon? Days: Fri Date: 3rd May Time: 9.30am pm Code: NLA5D05 Mail Merge For Advanced Skills Days: Fri Date: 31st May Time: 9.30am pm Code: NLA5D02 Excel For Advanced Skills Days: Fri Date: 7th Jun Time: 9.30am pm Code: NLA5D03 Computers For Absolute Beginners Days: Tue Date: 4th Jun Time: 9.30am am Code: NLA2A07 Days: Tue Date: 4th Jun Time: 7pm - 9pm Code: NLA2Z05 Get On 2 Get On Bus This is available to community groups for computer courses. The bus can come to your area and is available free of charge, it has 10 computer terminals. Please contact the ngage office for more details. Stepping into Business Introduction To Bookkeeping (Course 3 hours x 3 weeks) at TACC Day: Mon Date: 3rd Jun Time: 6.30pm pm Code: NLA1Z05 For those starting out as a bookkeeper in a small business or voluntary organisation the task can appear daunting. This 3 week course will put to rest those fears by introducing some bookkeeping terms and concepts. It will help prepare you for accredited courses in bookkeeping or accounting if you wish to pursue them. Step Into Business & Website Design (Course 3.5 hours x 4 sessions/over 2 weeks) at TACC Code: NLA1D02 Days: Mon/Fri/Wed/Fri Date: 10,14,19,& 21st Jun Time: 9.30am - 1pm Step into Business is a short but intensive 2 day course intended for anyone considering starting a new business. With the practical advice on writing a business plan, learn about tax, legal requirements as well as marketing and advertising. You will also be provided with the information on how to build a simple website. A follow-on group of workshops are also available. Early booking recommended! E Books for Community Organisations Days: Fri Date: 14th Jun Time: 9.30am pm Code: NLA5A07 How wide reaching and accessible are your publications? This fun and informative workshop will give you skills to create an E-book or magazine that can be viewed on the internet or website free of charge. If you are looking to create newsletters or information leaflets then this course is for you. E-publications are an effective and instant way to get your community news across to a wide audience using digital tools. 3 8

5 Job Interview Skills (Course 2.5 hours x 1 week) at TACC Day: Thu Date: 9th May Time: 7pm pm Code: NLA4Z13 Day: Thu Date: 16th May Time: 9.30am - 12pm Code: NLA4A05 Learn how to prepare for interviews and deal with nerves. You will be given tips on how to handle difficult questions and how to project your voice. This course will help build your confidence. Learn Skills To Engage Learners Day: Thu Date: 4th Apr Time: 9.30am pm Code: NLA4D04 Are you someone who teaches or presents in any capacity? Come and learn invaluable tips and skills from a highly experienced tutor who has a Diploma in Teaching in the Lifelong Learning Sector (DTLLS). The course will include, using a Smart board, creating fun games with Excel and PowerPoint, ground rules, equality, diversity and inclusion, differentiation and much more. Creative Writing (Course 2 hours x 6 weeks) at TACC Day: Wed Date: 15th May Time: 7.30pm pm Code: NLA3Z08 Have you ever felt there is a story you want to tell? Whether it is a true account of an event or completely fictional, come and join a group of similar minded people and share your stories or poems in a supportive and creative atmosphere. This six week course will cover short stories, poetry, magazine articles, script writing and character creation. Develop your writing skills and see where your imagination can take you. 7 Personal & Life Skills PLEASE NOTE If you turn up to a course you have not enrolled for, you will be asked to leave! Personal & Life Skills Fire Marshal Training (Course 3 hours x 1 week) at AVELEY Day: Thu Date: 18th Jul Time: 10am - 1pm Code: OUTA4A01 To provide delegates with a basic knowledge of fire safety, what to do if a fire breaks out in their building, the use of fire extinguishers and the role of the Fire Marshal. Emergency First Aid At Work Day: Mon Date: 28th May Time: 9.30am pm Code: NLA1D01 (Course 6 hours x 1 week) at AVELEY Day: Thu Date: 27th Jun Time: 9.30am pm Code: OUTA4D02 A DEPOSIT OF IS REQUIRED AT TIME OF BOOKING OF WHICH IS REFUNDABLE. EFAW is certified through OFQUAL and photo ID is required at the start of the training which provides a worldwide recognised certificate valid for 3 years. As well as standard first aid, many more areas are covered including child and infant CPR. Early booking recommended! CIEH Level 2 In Food Safety (Course 7.5 hours x 1 week) at TACC FOR MEMBERS OF VOLUNTARY OR COMMUNITY GROUPS ONLY Day: Fri Date: 7th Jun Time: 9.30am - 5pm Code: NLA5D06 A DEPOSIT OF IS REQUIRED AT TIME OF BOOKING OF WHICH IS REFUNDABLE. Photo ID is required at the start of the training An essential course for anyone working with or handling food. This is a Chartered Institute of Environmental Health accreditation which covers legislation, food safety, hygiene hazards, temperature control, food handling, food storage and much more. A very popular course for which early booking is advised. 4

6 Personal & Life Skills Introduction To British Sign Language (BSL) (Course 2 hours x 3 weeks) at TACC Day: Thu Date: 6th Jun Time: 4.30pm pm Code: NLA4L06 This course is for people who would like to learn BSL but are not sure if it s for them. It covers the alphabet, numbers & basic everyday vocabulary, talking about yourself and how to ask simple questions. Body Language (Course 3 hours x 1 week) at TACC Day: Wed Date: 17th Apr Time: 9.30am pm Code: NLA3A03 Day: Thu Date: 23rd May Time: 6.30pm pm Code: NLA4Z12 Day: Wed Date: 19th Jun Time: 9.30am pm Code: NLA3A06 A popular course which will open your eyes to how much we give away about ourselves and our thoughts through our gestures, body and using our limbs. It could explain a great deal about why some relationships are so sound and others falter. Improve the Skills of your Committee (Course 2.5 hours x 1 week) at The Beehive Day: Wed Date: 3rd Jul Time: 7pm pm Code: OUTA3Z03 Improve your meetings! Does everyone know what their role is on a committee and how to behave? Find out how to work together better and hold more effective meetings. Public Speaking (Course 2 hours x 6 week) at TACC Day: Wed Date: 15th May Time: 4.30pm pm Code: NLA3L06 Do you worry about speaking in front of others or giving presentations? Then join this six week course to boost your communication skills and give you the tools you need to improve your self confidence when talking to groups of people. Work within a supportive environment to develop your vocal strength and learn how to use your voice to enhance your presentation skills. Personal & Life Skills Basic Emergency Life Support Training (Course 3 hours x 1 week) at URC Hall Bradleigh Avenue Day: Wed Date: 22nd May Time: 7pm - 10pm Code: OUTA3Z01 Have you seen an accident and stood back and let someone else try to save that persons life? Did you think I wish I knew what to do? The Heart start initiative is to train people in emergency life support skills so you will be able to help in an emergency until the ambulance arrives. The course will deliver the following modules in emergency life support skills. Primary Survey, CPR for adults, Recovery Position, Choking, Bleeding, and recognising Heart Attacks Body Language - For Business & The Work Place (Course 3 hours x 1 week) at TACC Day: Tue Date: 30th Apr Time: 6.30pm pm Code: NLA2Z02 Day: Fri Date: 7th Jun Time: 9.30am pm Code: NLA5A06 A first for the ACE programme, this informative session describes the origins of body language and why it is so important in our everyday life, particularly in the world of business. In this training you will be given some simple-to-apply techniques that could help you sell more, win that important promotion, or get that new job!! Introduction To Customer Service Skills Day: Wed Date: 24th Apr Time: 7.30pm pm Code: NLA3Z07 Everything you do that is customer-facing is marketing! Every phone call, every and every interaction with a customer. Organisations can spend years building a positive, trustful relationship with the public which can be undone in a few minutes with bad customer service. Come along and find out how you can improve your customer service skills. 5 6