FLORIDA GULF COAST UNIVERSITY Lutgert College of Business Department of Management

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1 FLORIDA GULF COAST UNIVERSITY Lutgert College of Business Department of Management MAN 6289 Organizational Development & Change CRN Spring 2015 January 2 April 24 Friday 8:00 12:00 noon LH 4201 David C. Kakkuri, PhD 3336LH Department of Management

2 Spring 2015 MAN 6289 SYLLABUS FACULTY Professor: David C. Kakkuri, PhD Contact Info: Room: LCOB, Room 3336 Phone: Office Hours: Tuesdays & Thursdays: 3:00pm to 4:00pm Monday, Wednesday & Friday: 2:00pm 3:00pm And by appointment My Background: Dr. Kakkuri has been teaching in the Lutgert College of Business Management Department since He teaches courses in ethics, leadership, teams, OD, and human resources. From 2005 through 2011, Dr. Kakkuri was the Director of the Center for Leadership and Innovation in the LCOB. In that position he managed the Executive MBA program, the Small Business Development Center, regional economic development, and the faculty institutes under the Center. During that time he sat on many boards of directors, such as the Greater Naples Chamber of Commerce, the Region 24 Workforce Development Board, the Collier County EDC, and the Regional Incubator Development Board. In addition, Dr. Kakkuri was the faculty advisor and board member for the FGCU hockey club for seven years, including the 2012 American Collegiate Hockey Association National Championship Team, which also had nine Academic All-American players. In February of 2012 Dr. Kakkuri was asked to serve as the Assistant Vice President and Director of the FGCU Human Resources Department. During this assignment in HR, Dr. Kakkuri and the HR Team implemented a new performance management process, a background check process for all employees, and developed a strategic planning process for the HR department. In 2013 Dr. Kakkuri returned to the LCOB after a successful national search to find his replacement in HR. Dr. Kakkuri retired from Kraft Foods in 2002 after 23 years with that company. During that time Dr. Kakkuri was the training and employee relations manager at the Battle Creek, MI, manufacturing facility; the manager of operations training for all manufacturing sites in the US; the labor relations manager at the Houston, TX, facility; the OD and HR manager at the Chicago beverage facility; and the senior organization development manager at the world headquarters in Northfield, IL, where he was responsible for high performance work systems implementation and consulting for the 105 manufacturing and distribution sites in North America. Prior to his career with Kraft, Dr. Kakkuri was the Training and Employees Relations Manager in the HR Department at Western Michigan University.

3 Dr. Kakkuri received his BA in public administration and economics, and MA degree in education from Western Michigan University. His PhD is from the University of Illinois. LCOB MISSION The Lutgert College of Business educates students from Southwest Florida and beyond to address local and global business challenges. We are dedicated to student learning, scholarship, service, and community relationships that foster entrepreneurship and economic growth. COURSE DESCRIPTION MAN Organizational Development & Change - 3 credit(s) This course delves into development as a process of planned change to improve an organization s problemsolving skills and it s overall effectiveness within a changing and complex environment, including behavioral effects of power and authority, formal organizations, structural variation, leadership, motivation, and organizational change. Course Objectives: Upon completion of this course, each student should be able to: Describe characteristics of organization development and its historical foundations. Discuss planned change and compare/contrast different models. Diagnose organizational, group, and individual problems and recommend specific interventions. Describe change management in organizations and identify change management methods and techniques. Be able to analyze and synthesize models, theories, concepts and practices and relate it to their own organizational experiences. Required Text: - Cummings, T.G., & Worley, C.G. (2009) Organizational Development & Change(10 th Edition). - Harvard Business School Case Studies: o Whole Foods: Balancing Social Mission & Growth o Monique Leroux: Leadership Change at Dejardins o Foxconn Technologies o Kitchen Best: Ethics When Doing Cross-Boundary Business in Southern China o Designing Trustworthy Organizations (article) Recommended Additional Reading Newspapers and journals either take a subscription or access online through the library Wall Street Journal, Bloomberg Business Week and the Economist. Website: for guidance by the APA on citing and using electronic and other reference formats. LCOB Learning Goals - MAN 6289 EMBA LEARNING GOALS Technological Proficiency EMBA LEARNING OUTCOMES Graduates will be able to use technology to facilitate life-long COURSES ASSESSED IN HOW ASSESSED

4 Communication Skills Teamwork and Interpersonal Skills Systems Orientation learning, to enhance leadership development and to add value to stakeholders, customers, and employers. In their leadership positions, graduates will be able to give and exchange information within meaningful contexts with appropriate delivery and interpersonal skills. Graduates will be able to work with others in diverse and cross-functional environments and to lead as the need arises. Graduates will understand the interrelated nature of the various functional areas of organizations and the information needs and flows of organizations. MAN6289 Test Questions Creative and Analytical Thinking Appreciation of the Diverse Environment of Business They will also be able to lead and to adapt to change in the internal and external environments. Graduates will be able to link data, knowledge, and insight to make quality strategic decisions on a timely basis. Graduates will have a global perspective of the diverse demographics and environment of organizations. They will understand the issues and

5 Ethical Framework challenges encountered by profit and not-for-profit entities, and entrepreneurial enterprises. In their leadership roles, graduates will understand that organizations operate within a global environment and with a responsibility to their stakeholders to consider the organizations impact on legal, ethical, social, and environmental issues. MAN6289 Test Questions Grading Policy: Grades will be based on how well each student performs on written assignments, class presentations, examinations, and other assignments. An important dimension of performance includes the demonstration of the knowledge of text materials during class participation and assessments. Please be aware that make-up exams are typically not given. If you have extenuating circumstances that result in you missing a test, you must come see me during office hours (or schedule an appointment) to discuss your situation. Course grades will be assigned based upon the following scale (no rounding-up): A ( Points) A- ( ) B+ ( ) B ( ) B- ( ) C+ ( ) C ( ) D ( ) F (less than 360 Points) Grading Categories: Participation Presentation Case Analysis Papers (5 X 50 points) Final Exam (200 points) Total Available 50 points 100 points 250 points 200 points 600 points

6 Participation 50 points: Participation is a factor determined by the instructor at the conclusion of the semester and is an overall assessment of each student s: attendance, tardiness, participation in class discussions, assignments, as well as following classroom and university academic policies. This course is designed for students to play an active role in class discussions. Therefore, individual class participation is considered, but not limited to, actively engaging in class discussions. Case Analyses Papers 250 points (5X50 points each): Four business cases and one professional article will be reviewed by students during the semester. Students will submit a 5-7 page analysis of each of the assignments after which a class discussion of each analysis will take place. Students will use the PEAS Model for the analysis. The Model will be presented in class. Presentation Assignments points: students will pick one chapter from the text with the help of the Professor) to present to the rest of the class. This presentation will consist of a lecture on the chapter material, development of Power Point slides, if needed, and any supplemental material found to support information in the chapter. Exam 200 points: The final exam will consist of 100 multiple choice questions. The exam will be closed book. You should be able to demonstrate an understanding of all the textbook, lecture, and presentation material covered in the course. A Scantron sheet is required for the exam (I will provide). Course Policies: - Each student will be responsible for the following: 1. All materials listed in the text and the syllabus. 2. All readings and/or written assignments. 3. Class participation and attendance. 4. Handing in the assignments at the beginning of class, on the assigned due date, and in the required format. 5. All work assigned in class, whether on the syllabus or not. 6. All information disseminated in class whether in the syllabus or not. 7. All written work submitted must be typed and in 12 point font, double spaced, with correct spelling and grammar.. 8. Read the chapters and other assigned materials before coming to class. 9. Please use University for all electronic communications with the Professor. 10. Read all material to be discussed in class prior to class. Late Work: Incompletes are awarded only in the rarest of cases. Assigned work not handed in at the designated time will not be accepted for full credit. Work handed in within 24 hours after the due date and time will be penalized 25% of the grade. Work handed in more than 24 hours late will be given a grade of zero (0). Cell Phone/Electronic Devices: Laptops, ipods, cell phones, and all other electronic equipment must be OFF and stowed when class is in session. No exceptions, unless the device is being used for class purposes and approved ahead of time by the Professor. Plagiarism: Plagiarism includes using the work or words of others without proper citations. Copying an assignment from a friend, roommate, etc. is plagiarism. Any plagiarized work will be given a grade of zero (0). Cheating: Anyone caught cheating will receive an automatic grade of F for the class and referral to the Dean of Students Office.

7 Attendance/Participation Policy: Class participation is a vital component in your learning in this class. You cannot participate if you are not in class. A student gains participation points for classes in which the student is present and participates effectively and loses points when absent and/or when there is little or no participation. There are no excused versus unexcused absences. Academic Policies: Academic Behavior Standards and Academic Dishonesty All students are expected to demonstrate honesty in their academic pursuits. The university policies regarding issues of honesty can be found in the FGCU Student Guidebook under the Student Code of Conduct and Policies and Procedures sections. All students are expected to study this document, which outlines their responsibilities and consequences for violations of the policy. The FGCU Student Guidebook is available online at Disability Accommodations Services Florida Gulf Coast University, in accordance with the Americans with Disabilities Act and the university s guiding principles, will provide classroom and academic accommodations to students with documented disabilities. If you need to request an accommodation in this class due to a disability, or you suspect that your academic performance is affected by a disability, please contact the Office of Adaptive Services. The Office of Adaptive Services is located in Howard Hall 137. The phone number is or TTY Student Observance of Religious Holidays All students at Florida Gulf Coast University have a right to expect that the University will reasonably accommodate their religious observances, practices, and beliefs. Students, upon prior notification to their instructors, shall be excused from class or other scheduled academic activity to observe a religious holy day of their faith. Students shall be permitted a reasonable amount of time to make up the material or activities covered in their absence. Students shall not be penalized due to absence from class or other scheduled academic activity because of religious observances. Where practicable, major examinations, major assignments, and University ceremonies will not be scheduled on a major religious holy day. A student who is to be excused from class for a religious observance is not required to provide a second party certification of the reason for the absence. Online Tutorials Information on online tutorials to assist students is available online at Library Resources Main page: Tutorials & Handouts: Research Guides: Faculty Support: Contact Us: Business Librarian Kay L. Oistad, MBA, MLS Head of Reference & Business Librarian Florida Gulf Coast University FGCU Boulevard South Fort Myers, Florida Phone: (239) Fax: (239) koistad@fgcu.edu

8 Class Schedule - (May be adjusted as semester progresses) Date Jan. 2 Activity/Assignments Introductions Syllabus Review Reviewing the Basics, Leading vs. Managing, John Kotter, John Maxwell, Emotional Intelligence, Generational Diversity, Trust and Trustworthiness, Strategic Documents, Overview of Change Processes at Kraft Foods. Chapter 1 Jan. 16 Part 1: Chapters 2-3 PEAS Model Jan. 30 Part 2: Chapters 4-9 Feb. 13 Part 3: Chapters Presentation A Monique Leroux: Leading Change at Dejardins Paper Due and Discussion Groupthink Feb. 27 Part 4: Chapters Presentation B Whole Foods: Balancing Social Mission and Growth Paper Due and Discussion Mar. 13 Part 5: Chapters Presentation C Designing Trustworthy Organizations Mar. 27 Part 6: Chapters Presentation D Foxconn Technologies Paper Due and Discussion Apr. 10 Part 7: Chapters Final Exam Review Presentation E Kitchen Best Paper Due and Discussion Apr. 24 FINAL EXAM (8:00am 12:00 noon)