HANDBOOK. Career Center Handbook. Tools & Tips for Career Search Success CALIFORNIA STATE UNIVERSITY, SACR AMENTO

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1 HANDBOOK Career Ceter Hadbook CALIFORNIA STATE UNIVERSITY, SACR AMENTO Tools & Tips for Career Search Success Academic Advisig ad Career Ceter 6000 J Street Lasse Hall 1013 Sacrameto, CA Fax

2 HANK YOU This publicatio was made possible through the geerous cotributios of the followig sposors. Their cotiued support of Sacrameto State studets ad the Career Ceter is much appreciated. Aerojet... Atlas Disposal... Chevro... Eterprise Holdigs... Liberty Mutual... Moss Adams, LLP... PG&E... Travelers... Wells Fargo Bak... Director Beth Merritt Miller, Ph.D. Photographer Sam Parsos Associate Director Brigitte Clark Cotributors Julie Collier Aa Domek Eva Gabbe Ashley Lewis Debra Marcus Cadace McGee David McVey Esther Yeug

3 Table of Cotets Thak You Sposors of Publicatio INSIDE COVER Welcome to the Career Ceter! Career Ceter Programs ad Services Career Plaig Process SECTION I: JOB SEARCH TOOLS Job Search Strategies: A Overview Educatio ad Career Plaig Research Liks Marketig Your Liberal Arts Degree Gettig the Most Out of a Career Fair Iformatioal Iterviews Job Search for Iteratioal Studets SECTION II: TOOLS FOR LOOKING GREAT ON PAPER Resume Basics How to Idetify ad Showcase Your Skills Soft Skills: Two Perspectives Actio Verbs for Resumes Combiatio Resume Sample: Huma Services Chroological Resume Sample: Teachig Combiatio Resume Sample: Accoutig Chroological Resume Sample: Busiess Combiatio Resume Sample: Sciece Chroological Resume Sample: Sciece Chroological Resume Sample: Nursig Combiatio Resume Sample: Egieerig Chroological Resume Sample: Egieerig Cover Letter Format Cover Letter Sample A Cover Letter Sample B Thak You Letter Sample SECTION III: TIPS AND TOOLS FOR SHINING IN PERSON Iterview Basics Acig the Behavioral Iterview Disability Disclosure ad the Iterview Process Appearaces Do Cout Busiess Diig Etiquette: Survival Tips You Have a Offer! Now What? Social Networkig Sites: Makig Yours Employer-Friedly SECTION IV: LIST OF RECRUITERS

4 Welcome to the Career Ceter! I Our Career Ceter Hadbook: Tools ad Tips for Career Search Success will provide you with a excellet itroductio to the career developmet process ad to the services provided to you through the Career Ceter ad our satellite offices. This guide is specifically desiged to meet the eeds of the studets at Califoria State Uiversity, Sacrameto. Each of the articles ad samples were writte by the Career Ceter staff, campus colleagues, ad employers based o questios ad cocers that studets have frequetly expressed throughout the years. Through the use of several tools ad articles icluded i this Career Ceter Hadbook, the staff will assist you with developig cocepts ad skills that help you to move toward your career goals. We kow that whether you are just startig a job search, or you are i the process of self-discovery, it is a difficult yet rewardig jourey. We wat to assure you that it is ever too late to start. The Career Ceter staff also provides direct services to all studets eedig assistace with choosig a major. The career couselors ot oly work oe-o-oe with studets, they iteract everyday with employers: learig the latest iformatio o what they are lookig for, what jobs will be opeig up, ad how they all relate to Sacrameto State majors ad studet iterests. The Career Ceter Hadbook outlies the career developmet process ad a few of our services that are available to every Sacrameto State studet. A full listig of our services ad satellite offices ca be foud o our web site: careerceter. We ecourage you to visit ay oe of our locatios to meet with our professioal staff. We wish you the best i pursuig your degree ad career. Beth Merritt Miller, Ph.D. Director Academic Advisig & Career Ceter

5 NTRODUCTION Career Ceter Programs & Services We offer a full rage of programs ad services that support your persoal, academic, ad work developmet throughout your Sac State experiece. It is ever too late to come to the Career Ceter. Whether you are a first year studet seekig a part-time job, a graduatig seior watig to kow what occupatios fit your major, or alumi chagig careers, the followig services are available to you. Walk-i Career Couselig No appoitmet ecessary! Career Couselig Iters are ready to itroduce you to the Career Ceter. They will critique your resume, review cover letters, help you with occupatioal research ad explorig academic majors, admiister basic assessmets, idetify itership ad cooperative educatio opportuities, coect you to o-lie job aoucemets, ad expad your Iteret search optios. They are also here to support you i your trasitios to college life ad future work, or wheever you eed to talk with someoe. Career Couselors After you have visited a Career Couselig Iter, you may decide to schedule a 50-miute idividual appoitmet with a Career Couselor. These appoitmets are drive by your eeds ad where you are i your academic ad/or career plaig. Workig with a Career Couselor ca help you get to kow yourself better: your persoality, skills, stregths, values, joys, ad iterests. Kowig yourself better ca help you make better choices, better decisios, ad to set attaiable academic ad work-related goals. Career Library ad Computer Guided Iformatio Systems What do you eed to kow? Whether workig with a Walk-i Couselor, Career Couselor, or o your ow, you have access to state-of-the-art resources i the Career Ceter library ad techology area. We have over 800 books o had to aid i your exploratio of majors, occupatioal fields, iterships, as well as job search ad graduate school preparatio. There are curret resources to help you with questios about resumes, cover letters, iterviews, salary egotiatio, ad professioal dress ad etiquette. Wat to do some self-assessmet o your ow ad lik that iformatio to possible academic programs ad occupatios? Try EUREKA, Choices, or Califoria Career Zoe for assessmet exercises ad occupatioal databases, icludig videos of people workig i differet jobs. Career Coectio Career Coectio is the Career Ceter s free o-lie job listig system that you ca access from home, ay time, day or ight, 24/7. Register to use Career Coectio through the web site: The userame is your Saclik ID ad the password ca be obtaied by visitig: aspx. Employers ca list full-time, part-time, o-campus, professioal, itership, cooperative educatio, seasoal, ad voluteer opportuities. To apply, follow the employer s applicatio procedures as stated i Career Coectio. Experietial Educatio There are may ways to fid out if that dream job, career, or major is right for you. Oe of the best ways is to experiece it. Career Ceter staff members are here to help you get real iformatio through iformatioal iterviews, job shadowig, metorig, commuity service, iterships, cooperative educatio, part-time or full-time work. Employers are lookig for cadidates with experiece i their chose field ad/or relevat skill sets. You ca demostrate your commitmet ad focus by participatig i a paid or upaid itership or a paid cooperative educatio experiece that relates to your academic program. Goig the extra step to get experiece ca make your resume shie. O-Campus Recruitmet Program Each semester graduatig seiors, graduate studets, ad alumi who have graduated withi the last two years are able to iterview for etry-level career positios with employers recruitig o campus through the Career Ceter. Viewig a madatory o-lie O-Campus Recruitmet orietatio will provide you with the ecessary steps to participate i the OCR program. For more iformatio o this orietatio please visit studets/ocampusrecruitmet/orietatioworkshop. I additio, you ca meet employers ad hear about their compaies as well as their opportuities through the Employer Lecture Series ad Compay Iformatio Sessios. This is a great way to ask questios ad begi preparig for your iterview i a iformal settig. Atted the Etiquette Dier to practice your etworkig skills ad polish your busiess diig etiquette to perfectio. We ca help with your professioal attire questios at this evet as well. CAREER CENTER HANDBOOK 5

6 Career Plaig Process Self-Exploratio Explore Who You Are ad What You Ejoy What are your iterests? What classes have you ejoyed? What skills do you ejoy usig the most? What hobbies or activities do you do for fu? What types of jobs or careers are the people aroud you doig? What have you dreamed about doig? I Research Careers / Academic Programs Idetify ad Ivestigate Your Optios Career resource library Professioal associatios Roadtrip Natio videos Graduate school research Career fairs Walk-i career couselig EUREKA ad Choices Iteret research Employer lectures / paels Compay web sites Goal Settig Idetify Your Goals ad How To Achieve Them Idetify your career ad/or educatio goals Develop a actio pla to achieve your goals Obtai help with choosig or chagig your major Lear how to relate your major to the world of work Meet with a Career Couselor if you are havig difficulty idetifyig or achievig your educatio or career goals Experietial Educatio Gai Experiece i Your Fields of Iterest Iformatioal iterviews Part-time / Full-time jobs Job shadowig Cooperative educatio Career fairs Voluteer positios Metorig Commuity service positios Career Coectio Iterships Job Search or Advaced Study Pla for Your Job Search or Graduate/Professioal School Admissios Iterview practice sessios Compay iformatio sessios Part-time / Full-time job listigs Professioal appearace Job search iformatio Etiquette dier O-campus recruitig Graduate program research Resumes / Cover letters Persoal statemets 6 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

7 NTRODUCTION SECTION I: JOB SEARCH TOOLS & TIPS Job Search Strategies: A Overview Educatio ad Career Plaig Research Liks Marketig Your Liberal Arts Degree How to Get the Most Out of a Career Fair Iformatioal Iterviews Job Search for Iteratioal Studets

8 Job Search Strategies: A Overview The purpose of this publicatio is to assist you i puttig together all the compoets of a rewardig job search campaig. The successful job huter uses a combiatio of job search resources ad strategies. Traditioal job search techiques iclude: Cotactig compaies directly, whether they curretly have opeigs or ot; applyig olie; Iteret job postig sites; employmet agecies; ewspaper classifieds; trade ad idustry specific websites; ad etworkig. No-traditioal strategies iclude: Attedig local professioal associatio meetigs; trade ad idustry specific covetios or cofereces; coductig iformatioal iterviews; ad/or job shadowig prior to your job search. Iterships, voluteerig or co-op positios, while i school, provide you with excellet experiece to put o your resume ad a opportuity for employers to get to kow you ad your work. The Sacrameto State Career Ceter offers umerous opportuities to coect with employers ad job listigs, icludig: Career fairs, employer paels, resume critique evets, mock iterviews, o-campus recruitig, Career Coectio, ad itership ad cooperative educatio listigs. Be patiet ad creative. Lookig for work is a process. Jump i. Do t take rejectio persoally. Lear from your experieces ad seek assistace from staff i the Career Ceter whe you eed a job search boost. 1. Kow Yourself: Begi your job search by takig a thorough ivetory of your iterests, values, skills, ad accomplishmets. Be sure ad iclude experieces from college, icludig projects, group work, research, major assigmets, ad techical skills pertiet to your field. Make a detailed list. The key to a successful job search is what makes you uique ad commuicatig this effectively to a prospective employer. 2. Research the Compay/Orgaizatio: Iterviewers like cadidates who are familiar with the idustry as well as the compay s missio, products/services, ad competitors. Study the positio descriptio ad how it fuctios withi the compay. Research the compay s aticipated growth, ad career paths withi the idustry. Professioal associatios, iformatioal iterviews, job shadowig, the Iteret, the Career Ceter s Resource Library, ad the Sac State Library are all excellet resources for this type of research. 3. Cosider Trasitio Experieces: Cosider positios that may be a steppig stoe to the oe you are seekig. Research what the career ladder is for a positio ad what the realistic path is for a ew studet just completig a degree. Ofte your dream job is oe or two positios away. Be realistic, ask for assistace ad research the compay/idustry to obtai suggestios from professioals. 4. Narrow Your Optios: Idetify what you wat i a job ad specifically what your target occupatio ad idustry is goig to be. Your job search pla should iclude your preferred geographic areas, selected idustries ad fuctios withi each idustry, as well as specific positios of iterest. You may prefer to target a specific compay or idustry first ad lear what occupatios are available later. Some compaies decide where you will be placed after learig about your skills ad experieces. 5. Prepare Your Paperwork: Tailor your applicatio packet, icludig your resume ad cover letter to the requiremets of the job. I additio, it is importat that your applicatio packet be preseted professioally, free of spellig ad grammar mistakes. Your referece page should iclude people that 8 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

9 TOOLS&TIPS ca address your skills, attitude, ad abilities i relatio to the positio for which you are applyig. 6. Practice Your Iterview Skills: Cosider fie-tuig your iterview skills by schedulig a practice for iterview sessio i the Career Ceter or by attedig the Career Ceter s Speed Iterviews evet. Gettig feedback o how you iterview is a valuable way to lear what ot to say ad do durig the iterview, as well as a service to lear ew iterview techiques ad strategies. 7. Be Orgaized, Proactive, ad Assertive: Orgaize yourself durig your job search. Keep careful records. Maitai a caledar, a bider or file to orgaize your materials, icludig copies of all the paperwork you submit to each employer. Be prepared with a job search cotact list, stamps, a coservative, busiesslike address ad voice mail message, resume paper/statioary, your job search busiess card, ad a traditioal iterview suit ad accessories. You will eed access to a computer, ad priter to complete your applicatio materials. Remember to follow-up o every employer cotact ad to sed a Thak You letter to the iterviewer. Educatio & Career Plaig Research Liks Academic Advisig ad Career Ceter: The Career Ceter offers programs ad services, icludig walk-i ad follow-up career couselig sessios, for studets ad alumi who are i the process of makig a decisio about a major or career path, explorig the world of work, watig to gai experiece, or plaig a job search. The Academic Advisig Ceter helps studets with questios about geeral educatio, graduatio requiremets as well as Uiversity requiremets, policies, ad procedures. Drop-is available. Sacrameto State Catalog: Read about Uiversity policies, academic programs, course requiremets ad descriptios, programs, services ad more. Sacrameto State Academic Departmets: Most academic departmets have career-related iformatio o their websites. Stop by the departmet office to schedule a appoitmet with a faculty advisor to discuss a major ad what alumi are doig with that major. Roadtrip Natio: Watch or read how other college studets are fidig their path i life. Teams of studets iterview professioals i a variety of fields ad careers. Califoria Career Zoe: Iformatio ad video clips o idustries ad occupatios. Site icludes a Selfassessmet Module of values ad iterests. Also, use the Reality Check Module to fid out how much moey you will eed to live the lifestyle you prefer ad which occupatios might provide that level of icome. Occupatioal Outlook Hadbook: Produced by the U.S. Bureau of Labor Statistics, the OOH provides occupatioal iformatio o hudreds of occupatios ad idustries. The Sloa Career Corerstoe Ceter: Is a everexpadig resource ceter for ayoe iterested i explorig career opportuities i sciece, techology, egieerig, mathematics, computig, ad medicie. O*Net Olie: Explore the Natio s primary source of occupatioal iformatio, providig comprehesive iformatio o key attributes ad characteristics of workers ad occupatios. Sacrameto State Studet Clubs ad Orgaizatios: A great way to meet studets who share commo iterests! Search studet clubs accordig to categories such as sports, hobbies, cultures, academics ad professioal fields. Career IfoNet: This website sposored by the Departmet of Labor allows you to explore career optios ad other iformatio, icludig idustry overviews, i-demad occupatios, emergig occupatios, educatioal requiremets, ad videos of people i the professios. CAREER CENTER HANDBOOK 9

10 Marketig Your Liberal Arts Degree Liberal Arts graduates are gaifully employed i every area of idustry. For the very same reaso that a Liberal Arts educatio is valued, amely for its breadth of scope, may liberal arts studets report that it is a difficult degree to traslate ito employmet opportuities. May couselors who work with studets i liberal arts degree programs repeatedly hear questios like, Yes, but what kids of jobs ca I get with this degree? or, My skills are so broad, how do I choose a give field or idustry? The aswers ca seem overwhelmig without a better uderstadig of the itetio of liberal arts curricula. The majority of majors offered at Sac State are cosidered to be withi the realm of Liberal Arts, icludig Commuicatios, Arts ad Desig, ad Social Scieces. Your peers, who majored i applied programs; e.g., Egieerig, Computer Sciece, Nursig, Accoutig, ad Teacher Educatio, may seem to have a edge i the job market. However, may employers, icludig the federal govermet, would argue that a liberal arts educatio better prepares you to apply critical thikig, aalysis, ad commuicatio skills to a wide array of areas. Addig a mior to your degree program oly ehaces your marketability. Accordig to the book, Keys to Liberal Arts Success 1 (2002), some of the primary beefits of a liberal arts educatio iclude (but are ot limited to): learig how to lear, learig how to write, ad discoverig the itercoectedess of all kowledge. I other words, you become more adept i the art of learig. These are the very skills employers are seekig whe they emphasize the importace of soft skills. Liberal arts graduates are gaifully employed i every area of the world of work! Ad because liberal arts programs iclude both sciece courses ad arts courses, those who graduate from these programs gai kowledge that will help them succeed alog every step of their career path. Take a look at the titles of the four categories uder which Geeral Educatio (GE) requiremets at Sac State are categorized: the Physical Uiverse ad Life Forms, the Arts ad Humaities, the Idividual ad Society, ad, Basic Subjects (the oes that place emphasis o your oral ad writte commuicatio skills ad your critical thikig skills). Now iclude additioal coursework that ehaces your uderstadig of each of these areas ad you have a good descriptio of a typical liberal arts degree program. To more effectively arrow your job focus, ad simultaeously make it a little less overwhelmig, you ca use the followig delimiters. Start with where you wat to work. Let s say that you are sure that you wat to stay i the Sacrameto regio. You have already arrowed your job search by choosig a geographical area i which to focus your job search. Next thik about idetifyig fields or idustries that particularly iterest you. It may help to thik about what classes withi your degree program particularly piqued your iterest. Choose oe or two fields or idustries that utilize the skills you used i those classes AND that have a good represetatio of compaies withi the Sacrameto regio. Fially, make sure that you have idetified eough positios withi those compaies so that you are likely to fid a healthy umber of opeigs i the ext 3-6 moths (the average amout of time for a targeted job search to yield a positio that iterests you). Whe your resume does its job ad gets you a iterview, go i ad sell yourself as the well rouded, well versed, ad well read idividual that you are! 1 Figler, Carter, Bishop, & Kravits, Keys to Liberal Arts Success, CALIFORNIA STATE UNIVERSITY, SACRAMENTO

11 TOOLS&TIPS Gettig the Most Out of a Career Fair Career fairs are a excellet place for studets to gather iformatio about compaies ad orgaizatios that iterest them. These fairs offer a opportuity for studets to meet employers ad lear about the fields i which they work. Studets will also be able to obtai iformatio about curret ad future career opportuities. CAREER FAIR Before the Fair 1. View a list of compaies attedig the Career Ceter evet by registerig to use Career Coectio at studets/career_coectio/idex.stm. The userame is your Saclik ID. 2. Select compaies that iterest you ad research them by visitig their website. For additioal iformatio o related fields ad idustries, visit the Career Ceter. 3. Prepare a resume that provides a overview of your educatio ad experiece. Visit the Career Ceter for a resume review. Oce your resume has bee updated, make several copies to brig to the fair. 4. Prepare a short backgroud statemet o your educatio ad experiece. I additio, develop questios to ask employers at the fair. Express a iterest i the compay ad relate your backgroud to the compay s eeds. 5. The Career Ceter recommeds that studets cosider professioal dress (suit ad tie for me; pat or skirt suit for wome) or busiess casual (slacks with a shirt ad tie for me; pats or skirt with a blouse for wome) whe meetig employers. Keep accessories to a miimum. Durig the Fair 1. Register ad obtai a map with the locatio of the employer tables. You are ecouraged to speak with employer represetatives ad gather compay literature durig the fair. 2. Employers are eager to speak with you about their compay ad idustry. You are ecouraged to ask questios ad pick up compay literature of iterest. Ask for a busiess card ad leave your resume. 3. If you are iterested i a compay after speakig with them, ask about the hirig process ad ay deadlies that may be approachig. After the Fair 1. Sed a cover letter alog with a copy of your resume to the represetative of the compaies that iterest you. 2. Follow-up a week later with a or phoe call regardig a specific positio or other career opportuities withi the compay. Questios You Ca Ask Employers at the Fair 1. What types of career opportuities do you offer? 2. Ca you describe the qualificatios ad skills you look for i a applicat? 3. What types of projects might I expect to work o i my first year with the compay? 4. What is a typical career path with your compay? 5. What is a typical day like? 6. What makes someoe successful with your compay? 7. What advice would you give someoe seekig work with your compay? 8. What type of etry-level positios, iterships or co-op positios exist withi your compay? 9. Are there opportuities for ogoig traiig i your compay? CAREER CENTER HANDBOOK 11

12 Iformatioal Iterviews What is a Iformatioal Iterview A iformatioal iterview is a great way to gather first-had iformatio about a occupatio or a field you d like to kow more about. Talkig with someoe who has kowledge of the field, or is already workig i the professio, ca be helpful i obtaiig up-to-date iformatio. The iformatio you obtai ca also assist you i makig a more iformed decisio about the type of educatio you eed for the career you are cosiderig. Career Ceter staff ca help you idetify occupatios ad/or fields you may wish to explore. We ca help you relate your major to differet areas of iterest; assist you i the process of decidig o a major or career field; ad help you idetify potetial people to iterview. The Beefits of Iformatioal Iterviewig Gather up-to-date, first-had iformatio ad perceptios to help you evaluate persoal goals ad career paths. Discover what is doe o a daily basis by someoe i the field; relate your idividual skills ad persoal qualities to the fuctios performed. Discover how people feel about their work ad relate this iformatio to your idividual values ad skills. Test your assumptios ad expectatios agaist the reality of what you are seeig ad hearig. Make cotacts for future referece. Become well iformed about treds i the field. Meet with potetial employers i a o-stressful situatio. Develop self-cofidece. Make a iformed career decisio. Gettig Started Braistormig Devote some quality time to braistormig people you already kow o campus or i the commuity: faculty, frieds, co-workers, family members ad their coectios. You may also cosider speakers you have heard, people i the ews, or past employers. Yellow Pages/Other Directories Idetify compaies or orgaizatios i the areas employig people doig work that iterests you. Use the yellow pages, busiess jourals, aual reports, Iteret sites, Chambers of Commerce, ad other referece guides that detail busiess ad professios. Career Ceter staff ca help you with this type of research. Notebook Keep a otebook of the ames of potetial people to iterview, their cotact iformatio, details of coversatios, additioal resources, ad referrals. Arragig the Iterview Cotactig the Perso Call the cotact perso directly ad explai you are gatherig iformatio regardig a particular career field. Ask for thirty miutes or less, ad be courteous. You might say: Hello, my ame is. I m a juior at Califoria State Uiversity, Sacrameto, majorig i. I am i the process of researchig ad explorig the field. At this poit i my research, I am iterested i speakig with someoe curretly employed i the field. Would it be possible to meet with you to ask you some questios about the field? Or, is there someoe else that you would recommed I talk to? Preparatio Prepare for the iformatioal iterview by jottig dow specific questios i advace of the iterview. Remember to iclude the idividual s ame, title, ad compay/ orgaizatio, address, office umber, ad phoe umber. 12 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

13 TOOLS&TIPS Coductig the Iterview Be o time! Take otes ad cosider askig some of the followig types of questios: What is a typical day like i your lie of work? How did you get started i this field? What is your specific backgroud ad experiece? What etry-level jobs are best for learig as much as possible i this field? What skills must someoe absolutely have to succeed i this field? What is the typical career path for advacemet? What do you like best about your work? Least? How may hours a week do you usually work? Ca you describe your workig eviromet? What are the obligatios outside of work? What salary ca someoe expect at etry level? What types of chages do you see occurrig i this field? What is the employmet outlook i this field for the ext te years? As you look back o your first few years after college, what would you do differetly? What other occupatios are closely related to this oe? Are there other people you suggest I should talk with? What geeral advice would you have for someoe cosiderig this field of work? After the Iterview To get the full beefit from your iformatioal iterview experiece, take a few miutes to reflect o your impressios of the visit. Ask yourself the followig questios: What did I fid most iterestig about my experiece? What ew iformatio about the field or occupatio did I lear? How does what I leared today relate to my values, skill prefereces, ad iterests? How does what I leared relate to my educatio ad/or career goals? What was the most sigificat iformatio that I leared about this field? What ew positive impressios do I have about this field of work? What ew egative impressios do I have about this field of work? What special skills ad qualificatios do I already have to cotribute to this professio? What additioal skills ad qualificatios do I eed i order to eter this field? What iformatio do I still eed ad how ca I acquire it? You may wat to record your aswers to the questios above i writig to assist you i future educatioal ad/or career decisios. At the ed of the iterview, ask them for their busiess card. Use the perso s busiess card ad cotact iformatio to sed a brief Thak You letter to them. They are ow a part of your etwork. It is importat to ackowledge their part i helpig you to make a iformed decisio. CAREER CENTER HANDBOOK 13

14 Job Search for Iteratioal Studets I additio to techical skills, soft skills are essetial for success i the workplace. Workig i the USA Soft Skills Matter! Employers like to hire applicats with techical ad job related skills. However, techical skills aloe are ot eough. Soft skills are what make it possible for a employee to be successful i the workplace! The good ews is that soft skills ca be picked up almost aywhere. You are gaiig soft skills by beig a iteratioal studet, ad through iterships ad work experiece, o matter what type of work you are doig! Soft skills are trasferable. Here are some examples of soft skills: Strog Work Ethic: Are you motivated ad dedicated to gettig the job doe ad doig your best work? Positive Attitude: Are you optimistic ad upbeat? Will you geerate good eergy ad good will? Good Commuicatio Skills: Ca you liste to others ad express your eeds i a way that builds bridges with colleagues, customers ad vedors? Problem-Solvig Skills: Are you resourceful ad able to creatively solve problems that will ievitably arise? Will you take owership of problems ad ot leave them for someoe else? Actig as a Team Player: Will you work cooperatively i groups ad teams? Will you take a leadership role whe appropriate? Self-Cofidece: Do you truly believe you ca do the job? Will you project a sese of calm ad ispire cofidece i others? Will you have the courage to ask questios that eed to be asked ad to freely cotribute your ideas? Ability to Accept ad Lear from Criticism: Are you ope to learig ad growig as a perso ad as a professioal? Flexibility/Adaptability: Are you able to adapt to ew situatios ad challeges? Will you be ope to ew ideas? Workig Well Uder Pressure: Ca you hadle the stress that accompaies deadlies ad crises? Adjustig to a New Job i the USA You will be experiecig may uexpected chages whe you begi workig i the USA. Realize that this is ormal ad it takes time ad work to make the adjustmet. Thigs to thik about iclude: balacig your persoal cultural backgroud, values, ad beliefs with your ew work culture; i.e., ways of doig thigs, expectatios, orms, ad work values; learig the expectatios that your boss ad co-workers have for you ad how to commuicate with them; the ew complicatio of payig taxes; learig about your rights; ad fidig a metor to teach you about the compay ad about beig successful as a professioal i your give field. 14 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

15 TOOLS&TIPS Resume What is a Resume? A resume is a summary of your academic qualificatios, work-related experiece ad achievemets. It is ot a complete history, rather a compilatio of relevat iformatio that markets you for a specific job. The resume is used to get a iterview with a employer. Most employers do ot hire studets off of their resume aloe. However, the resume is your way of gettig a employer s attetio, so you eed to market yourself! I may coutries a curriculum vita (or C.V.) is the stadard job applicatio documet. The curriculum vita is also used i the Uited States, but usually oly by those who have a PhD. I most fields, a resume is stadard. specific skills should be listed Importat stregths ad skills outside of work that make you a excellet cadidate What makes you uique Usig iformatio ad words that grab the employer s attetio. Tip use the words that THEY use o the job postig ad other materials about their compay or the positio Market your status as a iteratioal studet! Diverse cultural backgroud ad ability to speak multiple laguages Skills it takes to study abroad iclude resposibility, resourcefuless, risk-takig, decisio makig, overcomig challeges, uderstadig complex processes, idepedece The Basics The structure ad cotet of a resume varies ad there is o form you ca use or buy that is required by all employers. You eed to be creative i your layout ad cotet to best represet your skills ad qualificatios to each employer. Refer to the resume examples cotaied i this publicatio for ideas. A America style resume has limited persoal data. The stadard is to oly provide cotact iformatio. Data such as age, religio, weight, ad marital status are iappropriate for the résumé. A America style resume has uique grammatical allowaces ad requiremets: you do ot have to use complete seteces; you should ot use persoal proous (I, my, mie); it should always be typed ad prited o resume paper; do ot use abbreviatios uless they are idustry stadards; ad, use actio words to describe your experiece VERBS. Sellig Yourself Employers expect ad wat you to tell them about your accomplishmets ad describe to them why your uique skills ad experieces qualify you for the job. A career couselor ca assist you i idetifyig ad marketig your stregths to employers i a way that is most comfortable to you. Focus o: Paid ad upaid experiece directly related to the job you are seekig. Your techical ad job Iterview Process Research the Compay Has this compay hired iteratioal studets i the past? Are they familiar with the process of sposorig a H1-B visa? Look at what the compay says about itself o their website ad i their recruitig materials. This tells you what is importat to them, ad you should market those skills ad qualities that you have that match up to their iterests. How to Talk About Yourself Although it is difficult, employers like it whe you to tell them about your stregths ad covice them that you have what it takes to do the job. They do ot assume aythig, just because they see you have doe a certai job or itership. You eed to tell them about the skills you gaied AND tell them how those skills make you a great cadidate for the positio! This takes practice for everyoe. Wheever you talk about your stregths, you wat to do so i a orgaized maer ( First, secod, ad the ) ad you should always give examples from your ow experiece. See the article o Acig the Behavioral Iterview for tips o how to tell about your experieces i a clear ad effective way durig the iterview. Be hoest if they ask you about weakesses ad tell them how you have made progress i that area. Do t Forget to Network For a defiitio of etworkig see this useful site: Networkig is essetial i the job search. Good places to etwork, or good people to etwork with, iclude curret CAREER CENTER HANDBOOK 15

16 INTERNATIONAL or former employers, colleagues/classmates/professors, job fairs, cofereces, professioal orgaizatios, studet clubs, web sites or listservs, ad other iteratioal employees workig i your field. Talkig About Visa Status Never withhold your visa status from a employer. It is recommeded that you make your status clear durig the first or secod iterview after you have had a chace to show them how skilled you are. If the compay tells you that they would like to hire you but have cocers about your visa status, if you are a F-1 studet help them cosider the followig optios: CPT (Curriculum Practical Traiig): Allows you to do a Itership or Cooperative Educatio Program (program admiistered by the Career Ceter) off campus for academic credit while you are a studet. Please visit your advisor at the Office of Global Educatio (OGE) for iformatio cocerig this beefit icludig specific applicatio procedures ad legal/ istitutioal restrictios. OPT (Optioal Practical Traiig): 12-moth period of off campus employmet (geerally post-degree completio) that is related to the F-1 iteratioal studet s major field of study. The uiversity OGE provides all applicatio support for this beefit. The employer is ot required to ivest either time or fiacial resources o your behalf to process this work permit. Durig this time period, if you are iterested i extedig your period of post-degree completio employmet i the U.S., you should begi talkig with your employer about the possibility of applyig for H1-B visa status after you fiish your OPT. Both CPT ad OPT are great ways for you to get your foot i the door with a compay. The Career Ceter ad the OGE provide a umber of workshops that will prove helpful to you as you seek to locate practical work experiece i the U.S. Resources Always check with the Office of Global Educatio, before makig decisios based o outside iformatio. The followig web sites may be helpful: CALIFORNIA STATE UNIVERSITY, SACRAMENTO

17 SECTION II: TOOLS FOR LOOKING GREAT ON PAPER Resume Basics How to Idetify ad Showcase Your Skills Soft Skills: Two Perspectives Actio Verbs for Resumes Combiatio Resume Sample: Huma Resources Chroological Resume Sample: Teachig Combiatio Resume Sample: Accoutig Chroological Resume Sample: Busiess Combiatio Resume Sample: Sciece Chroological Resume Sample: Sciece Chroological Resume Sample: Nursig Combiatio Resume Sample: Egieerig Chroological Resume Sample: Egieerig Cover Letter Format Cover Letter Sample A Cover Letter Sample B Thak You Letter Sample

18 LOOKING GR Resume Basics The Resume Your resume ad cover letter are ofte the first ad oly impressio a employer will have of you prior to a iterview, ad the basis by which you will or will ot be selected for a iterview. Your resume should reflect your qualities ad experieces that are most relevat to the positio for which you are applyig. THE WINNING RESUME: Is 100% hoest. Presets your most importat data first. Emphasizes assets ad avoids iformatio which might elimiate you from cosideratio. Utilizes white space for a format that is cosistet ad visually attractive. Is brief, cocise, ad easy to read. Avoids the use of persoal proous. Is free of grammatical ad spellig errors. Is limited to a maximum of two pages. FORMAT/LAYOUT Your resume should be brief, well orgaized, ad eatly prited o 8 1/2 X 11 white or offwhite resume paper. The resume format you choose should highlight your stregths ad uderplay your weaker areas. There are two basic resume formats: the chroological ad the combiatio. Chroological: Is the most commo format. Is especially good for a perso with a strog history of directly relevat work experiece. Combiatio: Orgaizes your most relevat experieces ito skill areas. Provides employmet history i a brief format. Works very well for career chagers, gaps i employmet, or little or o work experiece. Both formats usually iclude the followig iformatio. PERSONAL INFORMATION The oly required iformatio is your ame, address, telephoe umber(s), ad .* No other persoal iformatio should be icluded o a resume. * Note: Use a professioal greetig o your aswerig machie, ad a coservative address for job search purposes. CAREER OBJECTIVE Stated beeath your persoal iformatio, preferably icludig the positio title. Should be brief ad cocise. EDUCATION Iclude degree, major, mior, cocetratio, istitutio, city, state, ad date of graduatio. You may also iclude scholarships, hoors, awards, special traiig, relevat courses, iterships, ad extracurricular activities, especially those that have added to your skills ad experiece. WORK EXPERIENCE Describe your most recet job experiece first. Iclude both paid ad upaid experiece. Iclude your job title, the compay ame, city, state, ad dates of employmet. Provide more detailed iformatio about your experiece that most relates to the work you are seekig. Use strog, descriptive actio verbs to describe your resposibilities ad accomplishmets. ACTIVITIES AND INTERESTS Iclude memberships, offices held i clubs or orgaizatios, commuity ivolvemet, ad aythig else that is related to your career objective or reveals somethig uique about you. ADDITIONAL INFORMATION Iclude qualificatios o equipmet, liceses, certificates, laguage ability, computer skills, travel, publicatios, awards, ad other achievemets relevat to the desired positio. REFERENCES Do ot list your refereces o the resume. List three to five employers ad/or faculty members o a separate sheet of paper. (Be sure you have permissio to use them as refereces.) List each referece s ame, title, professioal address ad telephoe umber. 18 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

19 EAT ON PAPER How to Idetify ad Showcase Your Skills People ofte feel ueasy speakig about what they do well. However, whe lookig for a job, it is importat to idetify your uique skills ad qualificatios, as well as the skills ad qualificatios a potetial employer or idustry is seekig. Employers like to kow what skills ad experieces you have that set you apart from others. Idetifyig your skills is essetial to successfully complete applicatios, resumes, ad cover letters, as well as aswer iterview questios. Whe discussig your skills it is importat to give examples of where, whe ad how you demostrated your skills ad qualificatios. Studets acquire skills through educatio ad other life experieces. The word skill is commoly used to describe a ability to perform a activity i a competet maer. There are three types of skills: Fuctioal or Trasferable Skills are actios take to perform a task, trasferable to differet work fuctios or idustries. Based upo ability ad aptitude. Expressed as verbs, such as: Aalytical, commuicatio, problem-solvig, attetio to detail, writig, public speakig, customer service, time maagemet, project maagemet, supervisig, traiig. Persoal Attributes are persoal qualities, traits or characteristics that cotribute to performig a task or work. They measure how we come across to others. Developed primarily from childhood ad life experieces. Expressed as adjectives, such as: ambitious, cofidet, creative, iovative, adaptive, flexible, careful, sesitive, assertive, cofidet. Work cotet skills are specific kowledge, procedures, or iformatio required to perform a particular task or activity. Acquired through educatio, traiig ad o the job experieces. Expressed i ous, such as: C++ programmig, accoutig, couselig strategies, cotract maagemet, laboratory procedures, ecoomic models, GIS, persoel admiistratio. To effectively target your skills to a particular positio, aalyze the three types of skills from a job aoucemet. EDUCATION Campus Director: Seekig a high eergy, ambitious, detail orieted perso with exceptioal maagemet ad motivatioal skills; customer services mided ad capable of exceedig established goals. Iterview ad evaluate studets for a variety of techical programs. Orgaize ad coordiate class schedules ad promotioal evets. Must be a leader ad team player. Budgetig, forecastig ad computer skills ecessary. College degree required. Trasferable/ Fuctioal skills (verbs) motivate maage lead iterview orgaize coordiate Persoal Traits (adjectives) high eergy detail orieted customer service mided team player ambitious Work Cotet Skills (ous) budgetig forecastig computer skills college degree Next, idetify skills from your experieces that closely relate to the skills, traits, ad kowledge required for the positio. Write accomplishmet or actio statemets to provide a summary of your skills. Employers evaluate these statemets to determie if you have the skill sets required for the job. Examples of accomplishmet/actio statemets: Orgaized the 2007 Little Valley Maratho Fudraiser - over $20,000 raised. Iterviewed ad coordiated activities of 25 voluteer staff ad five committees. Utilized Excel, Publisher, ad PowerPoit software for budget maagemet, publicity, ad traiig purposes. CAREER CENTER HANDBOOK 19

20 LOOKING GR Soft Skills: Two Perspectives Critical Competecies for Job Success By Rya Sharp, Sacrameto Regioal Research Istitute, 2008 Becomig a successful worker i a high level occupatio geerally requires three sets of skills, icludig: geeral skills, job-related skills, ad what are kow as soft skills. A college educatio provides graduates with a set of geeral skills, which are valuable to early all employers. These geeral skills iclude critical thikig, problem solvig, commuicatio, ad the ability to effectively ad quickly lear ew skills. To ehace the kowledge acquired i coursework, employers typically teach specific job-related ad techical skills i the workplace. The foudatioal geeral skills give college graduates a critical advatage i developig these ew competecies. Additioally, employers across all idustries regularly stress the importace ad critical eed for soft skills. The cocept of soft skills refers to a traditioal group of persoal qualities that make someoe a good employee, icludig aspects such as: strog work ethic; positive attitude; time maagemet ad orgaizatio; adaptability ad flexibility; persoal accoutability ad resposibility; attetio to detail; ad capacity to accept ad lear from work-related criticism. Employers caot teach soft skills ad have icreasigly oted a lack of these skills i job applicats. I may cases, employers have begu to cosider soft skills more importat tha educatioal ad professioal credetials. Because soft skills complemet the specific job-related ad geeral skills developed through a college educatio, graduatesmust lear to acquire these core traits ad demostrate soft skills through resumes ad iterviews. It is importat that all graduates uderstad that these three skill sets are the foudatio for becomig a successful employee. The Importace of Soft Skills Iterview with George Gutierrez: Corp IT - Team Lead, Corporate IT Divisio, Chevro Corporatio, 2008 George Gutierrez ad his team recruit Sac State studets for both summer iterships ad full-time opportuities i IT. George talked about the skills beyod the IT skill set a cadidate eeds to succeed i ay positio these days. The followig five soft skills are at the top of Chevro s list: Commuicatio Skills: This is critical. It s ot like we re lookig for a really polished perso, but that they ca get the poit across without a lot of elaboratio. The type of questio we might ask to brig out the cadidate s skills i this area is, Have you doe presetatios i frot of large groups? Teamwork: Teamwork is aother critical skill. First we ask them if they ejoy it. If they do t, that would t be a good fit. We wat to kow the role the studet has played o the team. Leadership: We really probe for leadership if ot at school the outside. Are they i a studet club? It ca be leadership at a o-related job or voluteer positio. They could be shippig supervisor at their compay. What we re lookig for aroud leadership is people who are proactive, take iitiative, ad assume a leadership role readily. Problem-Solvig: This does t have to be IT-related problem solvig. It ca be about decisio-makig. Eve if it s a decisio they regret makig, George said they are lookig for stories that relate how the cadidate leared from the experiece. They also wat to kow how studets prioritize whe they are faced with coflictig priorities. Hoesty/Itegrity: We re lookig for people with hoesty ad itegrity. Geerally, i a iterview, a hoest aswer to a tough questio is much better tha a sog ad dace aroud the questio. 20 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

21 EAT ON PAPER CAREER CENTER HANDBOOK 21 Actio Verbs for Resumes Commuicatio Skills Accommodated Advertised Arraged Articulated Authored Clarified Collaborated Commuicated Composed Cosulted Cotacted Correspoded Debated Developed Directed Discussed Drafted Edited Explaied Expressed Formulated Icorporated Iflueced Iteracted Iterpreted Iterviewed Judged Lectured Marketed Mediated Moderated Negotiated Observed Officiated Outlied Participated Preseted Promoted Proposed Publicized Recociled Recruited Referred Reported Resolved Solicited Spoke Suggested Summarized Sythesized Traslated Wrote Maagemet/ Leadership Skills Accommodated Acquired Admiistered Aalyzed Appoited Approved Assiged Attaied Authorized Chaired Cofirmed Cosidered Cosolidated Cotracted Cotrolled Coordiated Decided Delegated Desigated Developed Directed Emphasized Eabled Edorsed Eforced Ehaced Established Executed Fouded Geerated Hadled Hired Hosted Icorporated Icreased Iitiated Ispected Istituted Istructed Led Maaged Motivated Navigated Orgaized Overhauled Oversaw Plaed Presided Prioritized Produced Recommeded Reorgaized Replaced Restored Reviewed Scheduled Secured Selected Settled Streamlied Stregtheed Supervised Orgaizatioal Skills Added Ameded Approved Arraged Braistormed Catalogued Categorized Charted Classified Coded Collected Commissioed Corrected Correlated Correspoded Desigated Distributed Executed Filed Fouded Geerated Icorporated Ispected Logged Maitaied Miimized Moitored Obtaied Operated Ordered Orgaized Prepared Processed Provided Purchased Recorded Reformed Registered Remedied Reserved Respoded Reviewed Scheduled Screeed Submitted Supplied Updated Validated Verified Techical Skills Adapted Applied Assembled Built Calculated Computed Costructed Coverted Debugged Desiged Determied Developed Egieered Fabricated Fortified Istalled Maitaied Mobilized Operated Prited Programmed Regulated Remodeled Repaired Replaced Restored Solved Studied Utilized Data/Fiacial Skills Admiistered Adjusted Allocated Ameded Aalyzed Appraised Assessed Audited Balaced Budgeted Calculated Computed Corrected Determied Developed Estimated Forecasted Maaged Marketed Measured Plaed Prepared Procured Programmed Projected Qualified Recociled Reduced Researched Retrieved Research Skills Aalyzed Authored Clarified Collected Compared Coducted Critiqued Detected Determied Diagosed Evaluated Examied Explored Formulated Gathered Ispected Iterviewed Iveted Ivestigated Measured Orgaized Queried Researched Reviewed Searched Solved Submitted Summarized Surveyed Systematized Tested Teachig Skills Adapted Advised Authored Certified Clarified Coached Commuicated Coducted Coordiated Critiqued Developed Eabled Ecouraged Evaluated Explaied Facilitated Focused Guided Idividualized Iformed Istilled Istructed Licesed Motivated Officiated Persuaded Reiforced Simulated Stimulated Taught Tested Traied Trasmitted Tutored Helpig Skills Accommodated Adapted Advocated Aided Aswered Arraged Assessed Assisted Clarified Coached Collaborated Cotributed Couseled Demostrated Diagosed Ecouraged Esured Expedited Facilitated Guided Helped Isured Istructed Motivated Preveted Provided Referred Represeted Resolved Supported Voluteered Creative Skills Acted Adapted Bega Combied Composed Created Customized Desiged Developed Directed Displayed Drew Etertaied Established Formulated Fouded Illustrated Iitiated Itroduced Iveted Modified Performed Plaed Revised Solved

22 LOOKING GR Resumes Combiatio Resume Sample: Huma Services Mary L. Studet 2222 Moutai Court Sacrameto, CA (916) Objective To be accepted ito the Master of Social Work Program at Califoria State Uiversity, Sacrameto. Educatio Bachelor of Arts i Social Work Califoria State Uiversity, Sacrameto, December 2008 Hoors: Certificates: Golde Key Natioal Hoor Society Deaʼs List Preset Crisis Couselor Chemical Depedecy Couselor, Expected: Jauary 2009 Laguage Skills: Spaish Research: Returig to the Self, Califoria State Uiversity, Sacrameto. Sprig 2007 Homelessess i Graiteville, Califoria State Uiversity, Sacrameto. Fall 2007 Relevat Skills ad Kowledge Crisis Itervetio ad Couselig Effectively iterviewed, assessed ad couseled idividuals ad families i crisis over the telephoe ad i perso. Demostrated proficiecy i providig comprehesive case maagemet services ad formal documetatio. Utilized crisis itervetio strategies with adults ad childre who were suicidal, metally, physically, ad termially ill, addicted, elderly, ad isolated. Provided hospice care for severely challeged childre ad elderly idividuals. Cross-Cultural Experiece Provided couselig services to cliets from a wide rage of ethic ad religious backgrouds i cooperatio with other huma service professioals. Co-facilitated a i-service traiig for 10 staff o commuity resources i the Sacrameto area for Native America cliets. Acquired awareess ad kowledge of issues affectig the Africa America commuity as a result of educatioal traiig ad work experiece. Project Developmet Facilitated ad implemeted a toy drive for homeless childre. Researched ad co-produced a slide show about the homeless shelters i Sacrameto. Recogized for successfully reorgaizig a program that distributes food ad material goods to cliets i the Sacrameto area. Work History Crisis Couselor, Raibow Social Services, Ic., Sacrameto, CA 2006-Preset Big Sister, Adolescet House, Sacrameto, CA Social Work Iter, Carig Emergecy Services, Sacrameto, CA 2004 Professioal Developmet Battered Womeʼs Sydrome, Sampso Hospital, Sacrameto, CA 2008 Addictio i the Workplace, Uiversity of Califoria, Davis, CA 2008 Affiliatios Natioal Social Work Associatio, Sacrameto Chapter 22 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

23 EAT ON PAPER Chroological Resume Sample: Teachig Ima Teacher 1264 School Court Sacrameto, CA (916) OBJECTIVE To obtai a elemetary teachig positio with the Folsom Cordova Uified School District. CREDENTIAL SB 2042 Prelimiary Multiple Subject Credetial with Eglish Learer Authorizatio Califoria State Uiversity, Sacrameto, May 2009 RICA EXAM Passed April 2009 EDUCATION Bachelor of Arts, Liberal Studies Califoria State Uiversity, Sacrameto, December 2007 Hoors: Deaʼs Hoor List, EXPERIENCE Teacher Iter, Third Grade, William Lad School, Sacrameto, CA 2009 Desiged ad implemeted lessos i all subject areas. Utilized strategies such as scaffoldig ad small groups to meet studetsʼ eeds. Implemeted classroom maagemet strategies. Challeged studets to master basic math cocepts through implemetatio of maipulative, graphig, ad chartig exercises. Atteded professioal growth semiars ad workshops. Commuicated with parets to ackowledge superior work ad areas of cocer through weekly ewsletters; ecouraged paret-voluteer participatio. Studet Teacher, Fifth Grade, Joh Bidwell School, Sacrameto, CA 2008 Assisted Master Teacher with desig ad implemetatio of lessos i all subject areas. Led itegrated social studies/writig uits that allowed studets to bridge the gap betwee real world issues ad course material through library ad Iteret research. Facilitated small groups i Laguage Arts ad Math. Utilized strategies such as scaffoldig ad small groups to meet studetsʼ eeds. Recreatio Aide, City of Sacrameto Parks & Recreatio, Sacrameto, CA Supervised groups of 5-30 childre durig games ad activities. Developed ad coordiated sports program ad activities for childre i grades K-8. Provided child care ad maaged childre i grades K-6. Orgaized ad traied Juior Olympics team of 40 team members for 3 years. OTHER SKILLS Fluet i Catoese Computer: Microsoft Word, PowerPoit, Iteret INTERESTS Competitive maratho ruer Sacrameto Judo Associatio member CAREER CENTER HANDBOOK 23

24 LOOKING GR Combiatio Resume Sample: Accoutig Resumes SUZANNE STUDENT 0000 Sac State Lae Sacrameto, CA (916) Objective To obtai a accoutig positio with a CPA firm. Educatio Bachelor of Sciece, Busiess Admiistratio, Accoutacy cocetratio Califoria State Uiversity, Sacrameto, December 2009 GPA major: 3.67 GPA overall 3.40 CPA Exam: April 2010 Hoors: Computer Skills: Laguage Skills: Achievemet: Deaʼs List Excel, Word, PowerPoit, Quicke Chiese (Madari ad Catoese) Maaged a restaurat that has bee raked #1 for three cosecutive years Skills ad Qualificatios Accoutig Processed biweekly payroll ad verified timesheets for 3-10 restaurat employees. Strog uderstadig of accoutig priciples ad procedures obtaied i a classroom settig. Provided timely ad accurate bookkeepig services for private clietsʼ small busiesses. Verified icomig A/P ivoices ad paid vedors. Commuicatio Iteracted with all levels of persoel i a restaurat from the ower to the servers. Made several presetatios to groups of 50 o motivatio ad persuasio techiques. Wrote a research paper o America foreig policy ad how it iflueced the ecoomy. Cliet Relatios Assisted customers i the selectio of food items i a Chiese restaurat. Resolved customer issues by listeig to their cocers ad offerig reasoable solutios to problems. Offered excellet customer service to customers with special eeds ad caterig requiremets for baquets, large parties, ad specialized food preparatio. Work History Maager, Pekig Restaurat, El Dorado Hills, CA 2006-preset Bookkeeper, private cliets, Sacrameto, CA 2003-preset Waitress, Posh Bistro, Sacrameto, CA Affiliatios Beta Alpha Psi Sacrameto Food Bak 24 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

25 EAT ON PAPER Chroological Resume Sample: Busiess Heather B. Studet 0000 College Tow Drive Sacrameto, CA (916) OBJECTIVE Blue Shield of Califoria itership with the Operatios Maagemet Traiee Program. EDUCATION Bachelor of Sciece i Busiess Admiistratio Cocetratios: Etrepreeurship ad Geeral Maagemet Mior: Spaish Califoria State Uiversity, Sacrameto: May 2010 Cumulative GPA: 3.1 Fiaced 85% of College Educatio Computer Skills: Microsoft Office, Adobe Breeze/Coect Eterprise, TechSmith Sag-it Laguage Skills: Fluet i Spaish Scholarship: McDoaldʼs Scholarship 2005 Hoors/Awards: Desigated Hitter Award 2008 ad Deaʼs Hoor List 2006 Travel: Mexico Achievemets: Developed a Forecastig Model for Per Capita Icome (Data Aalysis for Maagers) WORK HISTORY Program Assistat, MESA Egieerig & Computer Sciece Program (MEP), Sacrameto, CA Preset Aided i the orgaizatio of program evets such as Day i the Life of a Egieer, Career Fair, ad Freshma Orietatio Dier. Accessed cofidetial studet iformatio through the Uiversityʼs database. Maaged the WebCT database for the MEP Orietatio ad Problem Solvig course for the academic year ad helped with classroom istructio. Facilitated the coordiatio of the outreach ad recruitmet program i absece of recruitmet couselor. Assisted i icreasig the average MEP class size by roughly 23% i Commuicated directly with over 400 prospective studets. Created databases ad spreadsheets with studetsʼ iformatio. Istructioal Desig Iter, Blue Shield of Califoria, El Dorado Hills, CA Summer 2008 Desiged, developed, ad implemeted two web-based traiig modules for specific processes that had bee ecouterig quality errors for Claims ad Istallatio & Membership. Compiled Dash Board Reports used as sapshots of how the compayʼs traiig was beig utilized by upper maagemet. Created a admiistrative user guide for Adobe Coect Eterprise server ad maager uses. Assisted traiers by orgaizig materials for 15 employees ad helpig durig their traiig classes. AFFILIATIONS Iroads 2008, Wome i Busiess 2008, College Assistat Migrat Program 2005, ad Educatio Opportuity Program 2005 COMMUNITY INVOLVEMENT Bikes for Tykes 2007, A Pey for Your Thoughts 2007, America Heart Associatio 2007 CAREER CENTER HANDBOOK 25

26 LOOKING GR Combiatio Resume Sample: Sciece Resumes Sample Studet 123 College Drive Sacrameto, CA (916) 278-XXXX OBJECTIVE Biological research positio requirig lab experiece, quatitative skills ad familiarity with marie resources maagemet. EDUCATION Bachelor of Sciece, Biological Scieces Califoria State Uiversity, Sacrameto, December 2008 Seior Thesis: The Effect of Nutritio ad Photosythesis o Blue Algae Related Coursework: Marie Ecology, Chemical Oceaography, Physical Oceaography, Biological Oceaography Laguage Skills: Coversatioal Spaish TECHNICAL SKILLS AND KNOWLEDGE Laboratory Techiques: Mammalia cell structure Sterile ad staiig Quatitative extractio, isolatio ad determiatio of proteis Water aalysis for bacterial couts Plakto cultivatio Equipmet Proficiecies: Spectrophotometer, ph meter Cell coutig chambers Soicator, Autoclave Gas chromatographic aalysis Veipucturem, Coulter couter Specroscopy-ir, -ur Oxyge determiatio of respirig algae Va Dor bottle (marie samples) SCUBA diver (certified 2002) Uderwater photographic equipmet WORK EXPERIENCE Tour Guide, Sa Fracisco Aquarium, Sa Fracisco, CA, Summers 2007 ad 2008 Orgaized ad preseted iformatio o marie ecology. Led educatioal tours for iteratioal visitors to the aquarium. Medical Techicia, Aquatic Fish Iteratioal, Suyvale, CA, Summer 2006 Medicated ad maitaied chemical balace withi holdig taks for 400 species of tropical fish. Ivetoried ad placed fish eterig from all over the world; shipped fish to resale fisheries. Lab Assistat, Bio Developmet, Ic., Davidso, CA, Developed specific PCR protocols icludig step-dow techiques. ACTIVITIES Member, Califoria Associatio of Oceaographers, 2007 Preset Captai, Itramural Volleyball Team, Sacrameto State, CALIFORNIA STATE UNIVERSITY, SACRAMENTO

27 EAT ON PAPER Chroological Resume Sample: Sciece Sample Studet 123 College Drive Sacrameto, CA (916) 278-XXXX OBJECTIVE To obtai a positio as a Pharmaceutical Sales Represetative with X Corporatio. EDUCATION Bachelor of Sciece, Biological Scieces, Cocetratio i Microbiology Califoria State Uiversity, Sacrameto, December 2007 Major GPA: 3.4 Hoors: Relevat Courses: Computer Skills: Deaʼs Hoor List Pharmacology, Orgaic Chemistry, Biochemistry, Nutritio, Molecular Biology, Systemic Physiology, Immuology/Serology, Ecoomics MS Word, Excel, Access, PowerPoit WORK EXPERIENCE Pathology Assistat, Pathology Services, Ic., Sacrameto, CA, July 2006 Preset Established ad maitaied effective commuicatio with pathologists, ER physicias, ad other UC Davis Medical Ceter Staff. Fostered log-term busiess relatioships with cliets that resulted i icreased sales ad workflow. Prepared tissue ad fluid samples for toxicology aalysis. Medical Supply Associate, Bradford Medical Ceter, Sacrameto, CA, July 2005 Jue 2006 Iteracted with physicias ad urses to facilitate the delivery of emergecy medical supplies. Utilized kowledge of medical termiology, medical equipmet ad supplies to track ad moitor the hospitalʼs etire medical supply ivetory. Created ew product supply procedures ad systems that resulted i icreased efficiecy i the delivery of medical supplies to the hospital. Isurace Aget, Applied Isurace Compay, Sacrameto, CA, May 2004 Jue 2005 Advised ad educated cliets o their Automobile Isurace Policies. Established ew policies for eligible cliets i Califoria, Nevada, Alaska, ad Hawaii. Resolved complaits by usig prob1em solvig techiques ad providig grace periods ad fee waivers. Regularly chaired uit meetigs with groups of people. Sales Associate, Tool Supply, Ic., Sacrameto, CA, July 2002 March 2004 Promoted products by usig extesive product kowledge ad effective marketig strategies. Developed ew merchadisig strategies that icreased both sales ad busiess efficiecy. COMMUNITY INVOLVEMENT Toastmasters Iteratioal Jackso River Parkway Foudatio INTERESTS Golf, teis, cyclig CAREER CENTER HANDBOOK 27

28 LOOKING GR Chroological Resume Sample: Nursig Resumes OBJECTIVE To obtai a Studet Nurse Iter positio with Kaiser Permaete. EDUCATION Bachelor of Sciece, Nursig (GPA 3.99) Califoria State Uiversity, Sacrameto, Expected December 2010 Associate of Arts, Biological Scieces, Natural Scieces (GPA 3.67) America River College, Sacrameto, 2006 Certificatios America Red Cross CPR, Expires March 2015 RONALD SMITH 5555 Blue Circle, Sacrameto, CA (916) xxxx@csus.edu Cliical Experiece UC Davis Medical Ceter: Trauma Nursig Uit Med/Surge ICU Surgical ICU, OR, PACU Projects Fall 2007: Nutritioal Support of PICU Patiets Sprig 2008: Obesity Issues Amog Childre PROFESSIONAL NURSING EXPERIENCE Studet Nurse Exter UC Davis Medical Ceter, Sacrameto, CA 2007-Preset Worked uder geeral supervisio of a UC Davis Medical Ceter Registered Nurse. Collaborated with professioal ad techical persoel to maitai costat care ad treatmet of up to four patiets i Surgical ICU. Utilized ursig skills icludig chagig IV tubig ad use of draiage devices. Maitaied costat commuicatio with supervisor regardig patiet eeds. RELATED WORK EXPERIENCE Family Adoptio Couselor Sierra Adoptio Agecy, Sacrameto, CA Couseled families o issues regardig adoptio icludig legal qualificatios ad procedures. Worked with a diverse populatio. Developed paret traiig courses delivered to ew adoptig families. Created a safe ad cofidetial eviromet for perspective parets. Coducted pre-screeig of potetial parets. VOLUNTEER WORK Youth basketball coach for Del Norte Parks ad Recreatio District, Sacrameto, CA AFFILIATION & ACTIVITIES Califoria Studet Nurse Associatio 2007-preset Captai, Sacrameto State Swim Team CALIFORNIA STATE UNIVERSITY, SACRAMENTO

29 EAT ON PAPER Combiatio Resume Sample: Egieerig SAM E. STUDENT 0000 Sac State Lae Sacrameto, CA (916) OBJECTIVE A co-op positio ivolvig circuit/logic desig, verificatio, validatio, computer architecture, ad VSLI. EDUCATION Master of Sciece, Electrical ad Electroics Egieerig, Expected: May 2011 Califoria State Uiversity, Sacrameto, CA Curret GPA 3.3 Bachelor of Egieerig, Electrical ad Electroics Egieerig, Aa Uiversity, Idia May 2006 Related Course Work: Computer Architecture Desig CMOS & VSLI Desig High Speed Digital Desig Hierarchical Digital Desig Aalog & Mixed Sigal IC Desig Digital System Desig Electro Devices Liear Itegrated Circuits Itegrated Circuits Microwave Devices ad Circuits Numerical Methods for Egieers Digital Sigal Processig SKILLS Hardware Descriptio Laguages: Verilog Scriptig/Programmig Laguages: C, Perl, HTML, Matlab Egieerig Tools: Xilix ISE, L Edit Tools/Packages: Syopsys VCS, ModelSim, Pspice 9.1, MS Office 2003, AutoCAD Platforms/Eviromets: DOS, Widows (Me, 2k, XP, Vista), MS-DOS, UNIX, Liux Orgaizatio ad Commuicatio: Strog report writig ad attetio to details, leadership, ad ability to lear fast RELATED PROJECTS Computer System Desig ISA Bus Steerig Logic: Desig ad simulate usig Verilog, a 64-bit bus steerig logic with bus based cotrol logic circuitry iterfacig Petium Processor isth ISA Memory ad I/O Device. PCI Memory Card: Desig ad simulate usig Verilog, data trasfer betwee tow PCI memory devices uder differet coditios such as retry, icorrect address, special cycle. Hierarchical Digital Desig Pipelied 50*50 Matrix Multiplicatio: Model a Cotrol ad Data path usig Verilog, to read data from memory to registry file; do the matrix multiplicatio process ad the write back to memory. Sequece Detector: Model a sequece detector RTL style usig Verilog HDL ad Syopsys VCS ad sythesize it. CMOS ad VLSI Layout of a 4 Bit Serial Adder: Gate level ad trasistor level desig of a 4 bit serial adder usig Verilog ad L-Edit. Aalog ad Mixed Sigal IC Desig Two Stage Miller Op-amp: Model a schematic for a two stage Miller Op-amp ad determie the 3dB frequecy, phase margi, ad study the output voltage for AC, DC ad trasiet sweep. WORK EXPERIENCE Computer Lab Assistat, Sacrameto State, Sacrameto, CA Fall 2009 Preset Studet Assistat, Graduate Studies, Sacrameto State, Sacrameto, CA Sprig 2009 Electrical Maiteace Assistat, R&D Iter, Delphi-TVS, Idia Fall 2006 Moitor ad cotrol pressure, temperature ad volume of fluids usig ad automated system ACCOMPLISHMENTS Leader, Sacrameto State Studet Relief Team, New Orleas, Sprig 2009 CAREER CENTER HANDBOOK 29

30 LOOKING GR Chroological Resume Sample: Egieerig Lisa C. Studet 999 River Oak Way Sacrameto, CA (916) OBJECTIVE Seekig a studet positio i Civil Egieerig. EDUCATION Bachelor of Sciece, Civil Egieerig Califoria State Uiversity, Sacrameto, Expected: December 2010 Major GPA: 3.85 AWARDS/CERTIFICATIONS Deaʼs Hoor Roll, Fall 2006 Sprig 2010 EIT Certificatio, April 2009 America Society of Civil Egieers, Ladies Auxiliary Sacrameto Sectio Scholarship, May 2008 RELEVANT COURSES Fluid Dyamics Egieerig Ecoomics Sewer & Water Desig Water Resources Computer Applicatios Soil Mechaics Mechaics of Materials Statistics & Probability Structural Laboratory Theory of Structures Trasportatio Reiforced Cocrete Ope Chael Flow Hydraulics Evirometal Egieerig Hydraulics Lab* Hydrology* Seior Project* *Fall 2010 SKILLS Computer Experiece: Microsoft Office: Word, Excel, Power Poit Visual Basic (VBA) AutoCAD StormCAD WaterCAD Commuicatio/Orgaizatio Skills: Excellet writig skills, experiece i writig techical lab reports Excellet verbal skills, experiece i public speakig WORK EXPERIENCE Studet Egieer JBC Egieers, Sacrameto, CA April 2008 Preset Utilized AutoCAD to create storm drai ad sewer system drawigs Desiged portios of storm drai, water, ad sewer systems Graded sites for draiage ad ADA (Americas with Disabilities Act) compliace Correspoded with local agecies durig approval process of project Prepared cost-estimates Wrote a VBA program to geerate cost-estimates Studet Egieer Valley Egieerig, Sacrameto, CA Jue 2007 April 2008 Assisted i SAFCA assessmets Utilized AutoCAD to develop ad modify desigs of turbie combustors Prepared cost-estimates ACTIVITIES Workig part-time with a full-time course load while maitaiig a 3.85 G.P.A Studet Leader for the Youg Adults Miistry, River Commuity Church, March 2008 Sept.2009 AFFILIATIONS America Society of Civil Egieers (ASCE), Member sice Sprig 2008 Structural Egieers Associatio of Cetral Califoria (SEAOCC), Member sice Fall CALIFORNIA STATE UNIVERSITY, SACRAMENTO

31 EAT ON PAPER The cover letter is your itroductio to the prospective employer. It should be addressed to a specific perso ad always i The Cover Letter Cover Letter busiess letter format. It idetifies the kid of positio that you are seekig, ad why you would be a asset to that particular orgaizatio. A cover letter allows you to expad upo ay experieces ad skills that do ot appear o your resume. It should be writte i a clear, cocise, professioal yet atural, ad always courteous style. The followig suggested format may help you get started. JAMES D. STUDENT 1111 Uiversity Street Sometow, CA (999) studetjd@ .com Date of Writig Cotact Name Title of Cotact Name of Orgaizatio Street Address City, State ZIP Code Dear Mr. or Ms. : State the purpose for writig: the ame of the positio or field, or the geeral vocatioal area about which you are askig. Be as specific as possible. Tell how you heard of the opeig or orgaizatio. Summarize your qualificatios which you thik would be of greatest iterest to the employer, slatig your remarks to their poit of view. Cite relevat educatio ad experiece, particular skills, competecies ad iterests as they relate to the positio. Sicerely state your iterest i their orgaizatio, locatio, or type of work. Iclude iformatio that you kow about the compay or the positio. Explai why you especially wat to work for them. Thak them for takig the time to review your eclosed resume ad/or applicatio. Let them kow you are lookig forward to the ext step i the process ad the opportuity to meet with them i perso. Idicate how you ca be reached ad thak them for their cosideratio. Sicerely, Your Sigature i Black Ik Your Typed Name (Legal Name, No Abbreviatios) Eclosure: Resume CAREER CENTER HANDBOOK 31

32 LOOKING GR Cover Letter Sample A The Cover Letter 2222 Campus Lae #34 Rosemill, CA (916) studetj@cccc.edu March 15, 2010 Ms. Maria Che, Coordiator College Recruitig Departmet Bak of Fortue 2006 Securities Drive Port Tow, CA Dear Ms. Che: After speakig with you at the Egieerig ad Computer Sciece Career Fair held at Califoria State Uiversity, Sacrameto last Friday, I followed your advice ad reviewed Bak of Fortueʼs Computer Systems Aalyst positio descriptio olie. What a excitig opportuity for someoe with my educatio, experiece, ad career iterests. The rage of skills ecessary to do well i this positio fits my desire to work i a eviromet that embraces chage ad challeges me to stay o the cuttig edge of techology. I two moths I will graduate from Califoria State Uiversity, Sacrameto with a Bachelor of Sciece i Computer Sciece. This program emphasized C, C++, Visual Basic, Assembler, Java, ad SQL. For the past year ad a half I have bee a studet assistat with the State Departmet of Fiace Populatio Research Divisio. I this positio I have created programs usig the Departmetʼs software packages. I my spare time, I help frieds develop their web sites usig Adobe Illustrator, Photoshop, ad Dreamweaver. Frieds ad co-workers frequetly remark o how easy it is to uderstad my verbal explaatios ad writte istructios for usig various programs ad learig ew software applicatios. Workig i the Fiace Departmet, I decided to take two fiace classes alog with my major courses. I ejoyed the classes ad that led me to begi researchig opportuities withi the bakig ad fiace idustry. Bak of Fortueʼs Computer Systems Aalyst positio seems like the perfect bledig of my backgroud ad career objectives with your eeds. Thak you so much for ecouragig me to apply for this positio. I am available to discuss my qualificatios at your coveiece, please cotact me at (916) I look forward to meetig with you agai. Regards, Joh L. Studet Joh L. Studet Ec: Resume ad Applicatio 32 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

33 EAT ON PAPER Cover Letter Sample B Mary L. Studet 2222 Moutai Court Sacrameto, CA (916) studetm@csus.edu February 5, 2009 Judy Johso, Maager Huma Resources Departmet Riverside Products, Ic N.E. 44th Street Seasoville, WA Dear Ms. Johso: I am writig to express my iterest i the Aalyst positio i your Fiace Departmet. Ms. Kimberly Jacob, the college recruiter from your firm suggested that I cotact you. I received my Bachelor of Sciece i Busiess Admiistratio with a cocetratio i Fiace, i December 2008 from Califoria State Uiversity, Sacrameto. I also have a mior i Ecoomics. Through my college work, previous employmet, ad two iterships, I have gaied valuable hads-o experiece usig Microsoft Office. As a studet assistat with the Califoria Departmet of Health Care Services, I utilized Excel to track total yearly expeditures for cotracted service providers. Additioally, I have experiece i both fiacial ad ecoomic research through my college coursework. My work at Credit Cosultig Services, Ic. provided me with additioal fiace experiece ivestigatig discrepacies ad preparig resolutio reports. I am excited about Riverside Productsʼ ivolvemet i the commuity, icludig your commitmet to sposor the 6 th Aual River Walk Fu Ru held i Sacrameto this year. As Presidet of the Fiace Club last semester, I also had the opportuity to voluteer at oe of your other commuity outreach evets, Tax Assistace Now. It was a pleasure to be part of such a iovative program. I appreciate the opportuity to be cosidered for the Aalyst positio withi your Fiace Departmet. My resume is eclosed for your review. I appreciate the opportuity to be cosidered for a positio withi your Fiace Departmet. If you have ay questios or eed further iformatio, I ca be reached at (916) Thak you for your time ad cosideratio. Sicerely, Mary L. Studet Mary L. Studet Eclosure: Resume CAREER CENTER HANDBOOK 33

34 LOOKING GR Thak You Letter Sample The Thak You Letter Mary L. Studet 2222 Moutai Court Sacrameto, CA (916) February 17, 2010 Judy Johso, Maager Huma Resources Departmet Riverside Products, Ic N.E. 44 th Street Seasoville, WA Dear Ms. Johso: Thak you so much for meetig with me yesterday. Kimberly Jacob was absolutely right whe she said I would be able to experiece the positive eergy geerated by the people at Riverside Products, Ic. I ejoyed meetig ad talkig with the Chief Fiacial Officer, Jeff Briggs, ad his Executive Assistat, Marcy Williams. They were both very geerous with their time ad their questios allowed me to demostrate the rage of kowledge ad skills I will brig to the Fiace Departmet. Ms. Williams gave me a iformative tour ad itroduced me to may of the people with whom I would work. The values of hoesty ad commitmet expressed i Riverside Productsʼ Our Visio booklet were evidet i the project teams I observed ad the rapport betwee co-workers throughout the facility. I have writte to Mr. Briggs ad Ms. Williams expressig my appreciatio for their time, as well as the dyamic departmet they have created. More tha ever, I am excited about the possibility of joiig Riverside Products, Ic. ad addig my eergy ad commitmet to that of the people i the Fiace Departmet. Thak you for settig up such a iterestig ad iformative day. I am lookig forward to movig to the ext step i this process. Sicerely, Mary L. Studet Mary L. Studet 34 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

35 SECTION III: TIPS AND TOOLS FOR SHINING IN PERSON Iterview Basics Acig the Behavioral Iterview Disability Disclosure ad the Iterview Process Appearaces Do Cout Busiess Diig Etiquette: Survival Tips You Have a Offer! What s Next? Social Networkig Sites: Makig Yours Employer-Friedly

36 SHINING Iterview Basics Be Prepared Now is the time to brig all your abilities, kowledge, experiece ad persoality ito the light! Take time to reflect o who you are, what you wat from work, what you eed, ad what you have to offer. Review some of the questios frequetly asked i iterviews. How would you respod? Will your aswers demostrate the kid of attributes employers seek? Te Persoal Characteristics Employers Seek Itegrity Motivatio/Iitiative Commuicatio Skills: Verbal ad Writte Self-Cofidece Flexibility Iterpersoal Skills Strog Ethical Stadards: Persoal ad Work Teamwork Skills Leadership Ethusiasm Frequetly Asked Iterview Questios Persoal Tell me about yourself. What are your log-rage ad short-rage goals? What are your major stregths? Weakesses? What two or three accomplishmets have give you the most satisfactio? Why? What are your salary expectatios? What qualificatios do you have that make you feel that you will be successful i this field? What persoal characteristics are ecessary for success i your chose field? How do you determie or evaluate success? What qualities should a successful maager possess? Are you willig to relocate? How do you sped your spare time? What are your hobbies? What motivates you to put forth your greatest effort? Compay ad Positio Why are you iterested i our compay? What do you kow about our compay? What type of positio are you most iterested i? What positio i our compay do you wat to work toward? What qualificatios do you have that will allow you to be successful with this compay? Work Experieces What jobs have you held? How were they obtaied ad why did you leave? What did you lear about yourself from some of the jobs you have held? What jobs did you ejoy the most? Least? Do you prefer workig with others or by yourself? With what type of maagemet style do you work the best? Educatio ad Campus Activities Why did you choose your college major? Why did you select your college or uiversity? What subject did you like best? Why? Do you have plas for cotiued study? A advaced degree? Do you thik that your grades are a good idicatio of your academic achievemet? How has your college experiece prepared you for a career? What school/commuity activities have you participated i? Why? Which did you ejoy most? What extracurricular offices have you held? 36 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

37 IN PERSON Iterview Basics The Career Ceter offers practice iterview sessios ad tips o iterviewig. Your Tur Questios for You to Ask Employers What do you feel are the essetial factors for success i this positio? What kid of assigmets might I expect i the first six moths o the job? What characteristics do the achievers i this compay seem to share? You asked a lot of questios cocerig. Tell me more about the specific expectatios you have for the successful cadidate regardig this area. You have described your traiig program. What would you like me to accomplish i the job as a result of that traiig? Does your compay ecourage further educatio? What is the largest sigle problem facig your staff (departmet) ow? Is there a lot of team/project work? Will I have the opportuity to work o special projects? What do you ejoy most about workig for this compay? What is the ext course of actio? Whe should I expect to hear from you or should I cotact you? CAREER CENTER HANDBOOK 37

38 SHINING Acig the Behavioral Iterview Adapted from D. J. Stimac (1997). Job Search Hadbook: A Cocise, Step-by-Step Guide to Successful Career Trasitios: SEATON Corp. example of a time whe you aticipated the possible cosequeces of a pla of actio ad came up with a better solutio. Tip: Give a example showig how you evaluate potetial problems ad idetify solutios. Creativity ad Imagiatio: Tell me about the most creative thig you have doe outside of school or work. Tip: What motivated you to do this? What was the outcome? INTERVIEW What is a Behavioral Iterview? Tell me about a time whe you were o a team, ad oe of the members was t carryig his or her weight. If this is the type of questio beig asked i your job iterview, you might be i the middle of a behavioral iterview. A behavioral iterview is desiged to get you to reveal more about yourself, how you thik, solve problems, ad iteract with others. The questios are more ope-eded tha the types of questios asked i traditioal iterviews. Behavioral iterview questios provide a opportuity for you to share examples of how you have behaved i actual situatios rather tha how you thik you would behave. The behavioral iterviewer has bee traied to objectively collect ad evaluate your iformatio. He or she works from a profile of desired behaviors that are eeded for success o the job. The iterviewer expects detailed resposes icludig results from your actios i a particular situatio. Caed, vague, or hypothetical aswers are viewed egatively. Sample Behavioral Questios Commuicatio Effectiveess: Describe a situatio where mistakes were made because your classmates (associates) misuderstood the itet of your . Tip: Metio the compoets of a effective . Cite how you follow up with questios to esure your message is uderstood. Team Buildig: Describe a time whe you were the team leader ad had to coordiate the efforts of the other team members. Tip: How did you decide which members received which duties? How did you establish accoutability? Results. Time Maagemet: Tell me about a time whe you had to put i log hours or work weekeds to meet a deadlie. Tip: Workig log hours could mea you are truly dedicated to helpig a team/compay meet a deadlie or that you procrastiate ad do t maage your time well. What could you have doe differetly? Preparig for Behavioral Iterviews Because your previous behavior is a good idicatio of how you will perform i the future, you will be asked to share situatios that demostrate the desired behaviors the iterviewer is seekig. Advaced preparatio is vital to your success durig the iterview. Recall situatios that show favorable behaviors or actios, especially those ivolvig course work, work experiece, leadership, teamwork, iitiative, plaig ad customer service. Do t be afraid to share a egative experiece; o oe is 100% successful i every situatio. Just let the iterviewer kow what you leared from the experiece ad what you do differetly ow. Prepare a short descriptio of each situatio ad be ready to give additioal details if asked. Be sure each story has a begiig, a middle, ad a ed. Iterpersoal Effectiveess: Describe a time whe you put the eeds of a associate ahead of your ow. Tip: Cite a example where you are as cocered with the well-beig of others as you are i reachig your goals. Strategic/Critical Thikig: Give me a specific Practice respodig to behavioral questios usig the S.T.A.R.* Cocept: Situatio Task(s) to be accomplished Actio(s) take Results or outcome of actio(s) 38 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

39 IN PERSON *The S.T.A.R. Cocept is a registered copyright of Developmet Dimesios Iteratioal, Ic., Pittsburgh, PA. The Behavioral Iterview: Summary It is up to you to use the opportuity provided by behavioral questios to display your accomplishmets ad skills, ad to set yourself apart from other cadidates. Come to the iterview prepared: kow yourself ad the value of your experieces. Kow about the compay ad idustry. Be a excellet listeer. Liste without iterruptig ad aswer questios specifically. Tip: It is perfectly acceptable to take some time to evaluate the questio ad idetify the example that best illustrates the attributes beig sought. Be positive. Do t ramble. The iterviewer will ask if more iformatio is required. Cite specific examples ad results. Tip: Do t geeralize about several evets; give a detailed accoutig of oe evet. Be hoest. Do t embellish or omit ay part of the story. The iterviewer will fid out if your story is built o a weak foudatio. Be sure the outcome or result you describe reflects positively o you. Tip: Eve if the result itself was ot favorable, what did you lear ad how have you chaged your behavior. Idetify compay challeges ad offer solutios. Ask great questios. Tip: Do t ask about salary, beefits, or vacatio. Do ask about compay challeges, goals, ad ew products. Tell the iterviewer you really wat the job. Write a thak you ote. CAREER CENTER HANDBOOK 39

40 SHINING Disability Disclosure ad the Iterview Process To Disclose or Not to Disclose Oe of the issues that you will face durig your job search is whether or ot to disclose your disability to potetial employers. It is importat that you are aware of your rights regardig employmet ad the iterview process. Uder the Americas with Disabilities Act (ADA,Title I), it is illegal for a employer to ask if you have a disability. You are ot legally obligated to disclose your disability uless you will require accommodatio, ad the oly after a positio has bee offered to you. The best way to determie whether or ot you will eed ay accommodatios o the job is to lear as much as possible about the positio for which you are applyig. This will allow you to make a cofidet decisio about disclosig iformatio cocerig your disability. Whe decidig at what poit, or eve if you will disclose, weigh the risks ad beefits ivolved. Cosider such factors as: the type of employmet you are seekig, if ay accommodatios are eeded i the work place or durig the iterview process, how your disability might affect a employer s perceptio of your ability to perform o the job, ad how comfortable you are discussig your disability. Also, cosider your fuctioal limitatios ad what correspodig accommodatios you may eed; e.g., alterative or flexible work schedule. Whe to Disclose If you decide that is appropriate to disclose iformatio about your disability, the it is largely up to you whe that takes place. Remember, you have the right to establish yourself as a qualified cadidate before discussig ay aspect of your disability. That does ot mea, however, that you should feel discouraged from disclosig earlier if you feel comfortable doig so. A willigess to discuss your disability cadidly might demostrate your uderstadig of accommodatios ad your ability to perform o the job. Cosider the followig guidelies whe decidig o a suitable time for disclosure. Disclosig Prior to the Iterview: Disclosig Durig the Iterview: It is ot recommeded that you disclose your disability o your cover letter or resume. Doig so will make it difficult to determie whether or ot a employer has fully cosidered your qualificatios. It is illegal for employers to ask if you have a disability. However, a employer may ask if you are able to perform the essetial fuctios of the job either with or without reasoable accommodatios. If you kow that you will require a accommodatio prior to or durig a iterview, the you will eed to disclose whe you are called to schedule the iterview. This will allow the employer to make ay ecessary arragemets. There are some advatages to early disclosure. A visible or otherwise obvious disability will be evidet at the time of the iterview so you may choose to ackowledge it i advace. Early disclosure may also elimiate axiety. The mai objective of ay iterview is to discover who you are, what you ca do, ad why the employer should hire you. Keep the focus of the discussio o your ability to perform the essetial fuctios of the positio, ot your disability. There are two factors to cosider whe decidig whether or ot to disclose durig the iterview: If your disability is readily apparet ad if you will require ay accommodatio. Whether or ot your disability is readily apparet, if you kow that you will require a accommodatio o the job, you may choose to discuss this i a proactive maer durig the iterview rather tha waitig util the job offer has bee made. First, idetify the fuctios of the positio that will require a accommodatio. The, provide specific iformatio cocerig the accommodatio strategies ad/or resources required, ad how they will result i your productivity ad effectiveess. Resources Career Ceter, Califoria State Uiversity, Sacrameto, (916) Services to Studets with Disabilities, Califoria State Uiversity, Sacrameto, (916) Job Accommodatio Network (JAN), is fuded by the U.S. Departmet of Labor to provide advice o accommodatig employees with disabilities. (800) (Voice/TTY), America s with Disabilities Act (ADA) iformatio lie for publicatios, questios, ad referrals. (800) (Voice), (800) (TTY), Equal Employmet Opportuity Commissio (EEOC) offers techical assistace o the ADA provisios applyig to employmet ad also provides iformatio o how to file ADA complaits. (800) (Voice), (800) (TTY), 40 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

41 IN PERSON Appearaces Do Cout First Impressios Secod Iterviews Higher Salaries I a mere 30 secods, quick ad potetially lastig impressios are made based o appearace. Accordig to Susa Bixler, CEO of The Professioal Image, Ic.(2005), before you speak a word, your clothes, hairstyle, groomig, carriage, smile ad eye cotact have made a silet impressio o your iterviewer. I oly momets, your appearace commuicates iformatio about your educatio level, career competece ad success, persoality, level of sophisticatio, trustworthiess, sese of humor, ad social heritage. Put Your Best Self Forward: Basic Guidelies for Traditioal Busiess Dress FOR WOMEN Suit Cut: Two piece, log sleeve, professioal suit (either skirt or pats are acceptable) Fabric: 100% wool for witer or polyester bled year roud Color: Navy, dark gray, black, witer gree, plum Skirt: Skirt legth: kee or ½ -1 below the kee Blouse Color: White or variety of colors that bled i with ski toe Style: Tailored, log-sleeved, cuffed blouse, or jewel-eck shell Fabric: Silk, fie kit, or polyester bleds Jewelry/Accessories Necklace: Pearls, sigle strad; gold or silver Earrigs: Small ad close to the ear, gold, silver or pearl (oe per ear) Rigs: Weddig set, or coservative gold, silver, platium, oe per had, o pikie rigs or oversize dier rigs Watch: Aalog, slim, gold, silver, or leather bad Hadbag: Small, coservative style, ot over-stuffed Glasses: Flatterig to your colorig ad face shape Hose/Shoes Hose: Natural toe Shoe style: Closed toe, closed heel, dress pump or flat heel, leather, i good repair ad polished Bider/Briefcase Bider or portfolio: Dark color, slim Briefcase: Not recommeded Cosmetics Perfume: No perfume Makeup: Light applicatio Hair: Neatly groomed, professioal cut Nails: Clear or eutral color, ot too log : No visible tattoos or piercigs (other tha pierced ears) FOR MEN Suit Cut: Two-piece, sigle-breasted, traditioal cut Fabric: Tropical-weight wool Texture: Matchig color, texture, patter Color: Navy, dark gray, black with a patter, pistripe Shirt Color: White Style: Straight or butto-dow, log-sleeved Fabric: 100% cotto or cotto-polyester bled Tie Color: Burgudy, deep grees, paisley, stripes, small geometric patters Belt Color: Black, dark brow, cordova to match shoes Material: Leather Jewelry Watch: Slim, aalog watch ad leather or metal bad Rig: Weddig bad ad/or siget rig, o more tha oe per had Glasses: Flatterig to face shape, close to hair color, follow atural lie of eyebrows Socks/Shoes Socks: Black, avy blue over the calf, fie-ribbed cotto or wool (o white socks) Shoe style: Tie shoe, all leather, wig-tips dress slip-os, polished ad well-maitaied (o ma-made soles) Shoe color: Black, dark brow, cordova to match belt Bider/Briefcase Bider or portfolio: Dark color Briefcase: Not recommeded Groomig Cologe: No cologe or aftershave Hair: Neatly groomed, professioal cut Facial Hair: Clea-shave preferred : No visible tattoos or piercigs CAREER CENTER HANDBOOK 41

42 SHINING Busiess Diig Etiquette: Survival Tips Sit up straight Keep your elbows off the table Do t talk with your mouth full Ad other words of wisdom whe diig out for busiess Make a Good Impressio: Whe meetig your iterviewer at a restaurat, be early or o time If wearig a ame tag, wear it high up o the right side Do ot order alcohol, smoke, or chew gum Whe fiished eatig, place your fork ad kife o the plate, ext to each other, sharp side of kife facig i, ad hadles i a four o clock positio o the plate Whe the meal is over ad everyoe stads up to leave, lay your apki to the left of your place settig. Do ot refold the apki Do ot exchage busiess cards durig the meal Basic Table Maers Ufold your apki all the way whe you sit dow ad keep it o your lap throughout the meal. If it is extra large, fold it i half. If you leave the table durig the meal for ay reaso, put the apki o the seat of your chair Study the placemet of your flatware; begi with pieces o the outside ad work iward toward your plate Whe ot eatig, rest your hads i your lap or place your wrists o the edge of the table Cut oly oe or two pieces of meat at a time Whe you take a bite, brig your food to your mouth, ot your head to the plate Spoo soup away from you ad sip it, without slurpig, from the side of the spoo If the soup is too hot, let it cool, do t blow o it Break bread ito bite-sized portios, oe at a time, to butter ad eat Pass food to the right: pass servig bowls ad platters with servig utesils with the utesil hadle ready for the ext perso Pass a item with a hadle with the hadle toward the ext perso Always pass both the salt ad pepper together, eve whe asked for oly oe Whe speakig, rest your utesils o the plate, ties dow If you make a mistake, do t get hug up o it; correct it as quickly as possible ad go o with your meal Top Three Diig Tips: 1. Always follow the host s lead a. Wait for the host to sit or to ivite you to sit b. Wait for the host to ope the meu c. Notice what the host is orderig ad make sure your meal is ot more expesive d. If asked to order first, ask the host for recommedatios e. Wait for the host to begi eatig f. Wait util everyoe at the table is served before begiig 2. Take small bites a. Make your bite sizes maageable, ad swallow before you speak b. Select food that is easy to eat; avoid spaghetti, sauces, food that has to be boed c. Avoid foods with which you are ufamiliar 3. Do t eat too fast a. The meal is t a race; pace yourself with other guests b. Never take a drik while you still have food i your mouth c. If there is food left over, leave it. Do t ask for a doggy bag Remember, the word etiquette is derived from the Frech word for ticket, ad the etiquette skills you demostrate to a employer could very well be your ticket ito the job for which you are iterviewig! Try to ejoy the experiece, the woderful food i frot of you ad most of all, the compay. 42 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

43 IN PERSON You Have a Offer! Now What? Keys to Negotiatio: Kow Yourself Kow the Idustry Kow the Perso The whole poit of iterviewig is to get that job offer. Your first istict might be to accept immediately with joy ad relief. Fially, you ca stop job hutig ad get o with your life! Not so fast. Job offers come i a wide variety of packages. You have to be prepared to cosider your eeds i relatio to the optios preseted i a offer. Oce agai it is time to put your research ad aalytical skills to work. This is ot just about salary, it s about how you will sped your days workig for this particular compay, the assets you brig to the table ad what you will receive i retur. ANALYZE your fiaces: What are your expeses each moth? Pla a realistic budget. Ret, loas, car, isurace, food, health care, professioal wardrobe, utilities, ad etertaimet what is the absolute miimum compesatio you will accept? RESEARCH the marketplace: Use Career Ceter staff, salary surveys, idustry reports, ad busiess publicatios to gather iformatio o salaries for similar jobs. What is happeig i the idustry, area ecoomy, ad regio? What is ivolved i the job? What are people i this positio, i this geographical area, typically beig paid to do the kid of work you will be doig? ASSESS your sellig poits: Focus o the eeds of the employer. What is importat: Your 3.2+ GPA? Major? Degree level? Problem-solvig skills? Techical expertise? Experiece? Soft skills? Is the employer lookig for social skills, leadership, teamwork, project maagemet, busiess acume? What do you provide that adds value to the compay? DETERMINE a acceptable salary rage: Oce you kow your baselie ad typical startig salaries, create a salary rage usig a $6000 spread. You do t wat to udersell yourself, just as you do t wat to price yourself out of the market. SHOW your ethusiasm: Whe a offer is made, let the employer kow that you are excited about the job ad compay. Let them kow you appreciate the offer. The ASK for details: Salary is oly oe compoet of a compesatio package. Basic o-wage beefits to be cosidered are: health care, isurace, vacatio, sick leave, ad retiremet plas. This is a area that varies widely betwee employers. It pays to fully uderstad what is icluded i a offer. Ad TAKE TIME: Give yourself at least 24 hours to cosider the offer before you make your decisio. Aalyze what is importat to you. Does this opportuity relate to your iterests ad goals? Is this positio ad compay a good fit for you? ACCEPT the offer: Oly if ad whe you are satisfied that it is right for you. CAREER CENTER HANDBOOK 43

44 SHINING Social Networkig Sites: Make Yours Employer-Friedly If you are like most studets, you have a profile o a social etworkig site like MySpace, Facebook, or LikedI. Whether you are lookig for a part-time job, itership, or a full-time positio, it is importat to cosider how social etworkig sites may impact your job search. Because social etworkig sites are desiged primarily for socializig ad etworkig, you may ot have cosidered that employers ca view iformatio o social etworkig sites. Legally, ay iformatio that you put o your site ca be viewed by ayoe, icludig employers. May employers are begiig to coduct Iteret searches o cadidates durig the recruitmet ad hirig process. What a employer sees about you olie, will form a impressio that may ifluece a hirig decisio or promotio. I additio to your social etworkig site, you are ecouraged to cosider the impressio that a employer may form of you durig ay cotact you have with them, icludig your address, phoe aswerig message, ad blog postigs. The followig are some helpful tips cocerig social etworkig sites: Review your privacy settigs, profiles ad postigs. Review the words, phrases ad seteces o your site. Ask yourself: Would I wat to hire this perso? Remove ay pictures or other iformatio that may ot be viewed positively by a employer. Remember some maagers may ot have the same acceptace level for iformatio or pictures as you might; e.g., visible piercigs, tattoos. Blogs are fair game also. Remove ay cotet that may be offesive to employers. Check to see that your profile iformatio is truthful. Search the major social etworkig sites ad the Iteret usig your ow ame. Be aware of the cotet frieds post o your pages. You are ecouraged to begi shapig your busiess persoa eve before you graduate. Use social etworkig sites to ifluece your job search i a positive way to commuicate with professioals, compay represetatives, or hirig maagers. Start ow ad be prepared. Do t let your olie image, or the attitude you project olie, be the reaso a employer passes you over for a iterview or withholds a offer. 44 CALIFORNIA STATE UNIVERSITY, SACRAMENTO

45 SECTION IV: LIST OF RECRUITERS

46 I Appreciatio The Sacrameto State Career Ceter ejoys the support of employers represetig local, atioal, ad global compaies. This support cotiues today because of the relatioship betwee our studets ad the eed for employers to access a high-performig pool of applicats. Employers recruitig at Sacrameto State cosistetly provide material ad huma resources to help us prepare the workforce of tomorrow. The compaies listed below are loyal supporters of the Career Ceter, our programs, ad our studets. Employees of these compaies doate their time to critique resumes, coduct mock iterviews, sit o iformative paels, sposor evets, ad participate i career fairs. May of these employers are Sac State alumi ad they kow that our graduates are a great resource. It is our pleasure to ackowledge their support ad to thak them for their cotiued commitmet ad geerosity. List of Recruiters ABF Freight System, Ic... Amge... ADP... Aerojet... Allied Isurace Compay... Apple, Ic... Arde Hills Resort Club & Spa... AT&T... Bloodsource... Blue Shield of Califoria... Bowma & Compay... Brow Fik Boyce & Astle... Buckle... Burett & Compay LLP... CA Departmet of Correctios ad Rehabilitatio... CA Departmet of Developmetal Services... CA Departmet of Fiace... CA Departmet of Fiacial Istitutios... CA Departmet of Geeral Services... CA Departmet of Health Care Services... CA Departmet of Motor Vehicles... CA Departmet of Social Services... CA Departmet of Toxic Substaces Cotrol... CA Departmet of Trasportatio... CA Departmet of Water Resources... CA State Air Resources Board... CA State Auditor... CA State Board of Equalizatio... CA State Cotroller s Office... CA State Employmet Developmet Departmet... CA State Eergy Commissio... CA State Frachise Tax Board... CA State Goveror Schwarzeegger s Office... CA State Highway Patrol... CA State Housig Fiace Agecy... CA State Office of Emergecy Services... CA State Office of the Ispector Geeral... CA State Public Utilities Commissio... CA State Treasurer s Office... CA State Water Resources Cotrol Board... CA Teacher Recruitmet Program... CalPERS... Campbell Soup Compay... CarMax... Catholic Healthcare West Medical... CGI... Chevro Iformatio Techology Compay... CINTAS Corporatio... Cosolidated Electrical Distributors... Cosolidated Graphics... Deloitte ad Touche LLP... Deloitte Cosultig... E. & J. Gallo Wiery... Eli Lilly & Co... Eterprise Holdigs... Erst ad Youg... Farmers Isurace Group... Fasteal... Federated Isurace... Foster Poultry Farms... Frakli Templeto Ivestmets... Frito Lay... GE Eergy - Betly Nevada... Gilbert Associates, Ic... Glumac... Google... Goveror s Office CALIFORNIA STATE UNIVERSITY, SACRAMENTO

47 RECRUITERS Graite Costructio... Grat Beett Associates... Hartford Fiacial Services Group... HealthNet... Hispaic Associatio of Colleges ad Uiversities... Howard S. Wright Costructors... Itel... IterState Oil Compay... Kaiser Permaete... Kemper CPA Group LLP... Kiewit Pacific Co... KPMG LLP... Kraft Foods, Ic... Lawrece Livermore Natioal Laboratory... Liberty Mutual... Macias Gii ad O Coell LLP... Majestic fie Wies - Kedall Jackso... Maloof Sports & Etertaimet... Mass Electric Costructio Co... Mass Mutual... Mercury Isurace... Moss Adams LLP... NEC Electroics America, Ic... Oaklad Police Departmet... Pacific Coast Compaies, Ic... Pacific Gas ad Electric Compay... Pepsi Bottlig Compay... Perry-Smith LLP... PMC-Sierra... PricewaterhouseCoopers LLP... Progressive Isurace... Project Pipelie... Rezick Group... Richardso & Co CPA... River City Bak... Sacrameto Busiess Joural... sacrameto.bizjourals.com Schlumberger... Shaw Evirometal & Ifrastructure... Sierra Southwest Cooperative Services, Ic...www. sierrasouthwest.coop SMUD... Souther Wie & Spirits... Staford Home for Childre... State Compesatio Isurace Fud... State Street... Stockto Police Departmet... Sutter Health IT... Swierto Icorporated... Target... Travelers... US Army... U.S. Army Corps of Egieers... US Departmet of Agriculture... US Departmet of Educatio US Departmet of Veteras Affairs... US Federal Bureau of Ivestigatios... US Food & Drug Admiistratio... US Geological Survey... US Iteral Reveue Service... US Marie Corps... US Navy... US Peace Corps... US Social Security Admiistratio... USS-POSCO Idustries... Verizo Wireless... Walgrees... Wells Fargo... Williams ad Olds CPAs... CAREER CENTER HANDBOOK 47

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