Enhancing Patient-Staff Communication in Dialysis Units. Evan Smith, LMSW, MBA Patient Services Director End-Stage Renal Disease Network of New York
|
|
- Charity Harris
- 5 years ago
- Views:
Transcription
1 Enhancing Patient-Staff Communication in Dialysis Units Evan Smith, LMSW, MBA Patient Services Director End-Stage Renal Disease Network of New York
2 Presentation Objectives -Understanding the prevalence of communication related conflict in dialysis units -Describe the role of dialysis facility staff in promoting positive communication -Define Communication and understand techniques used to facilitate positive communication -Develop an understanding of best practices related to communication on dialysis units 2
3 Communication Related Grievances - The Network performed a focused grievance audit for the 1st quarter of 2014 to identify trends/ root causes of patient grievances -During this period, a total of (21) grievances were filed -61% of all patient grievances was related to staff-patient interactions - Staff related issues were then analyzed further. Ineffective or unprofessional communication was the root cause related to nearly all staff related grievances received. 3
4 Focused Grievance Audit Q1 2014: Findings 9% 5% Patient- Staff Communication Quality of Care 25% 61% Environment Policy / Procedure 4
5 Patient Grievance Quotes - (staff member) called me a - (staff member) always walks up without greeting me or saying anything - (staff member) was giving me a bad look and rolled their eyes - (staff member) always complains about personal issues to me 5
6 Communication in ICH CAHPS Question 10. In the last 3 months, how often did the dialysis center staff listen carefully to you? Question 11. In the last 3 months, how often did the dialysis center staff explain things in a way that was easy for you to understand? Question 12. In the last 3 months, how often did the dialysis center staff show respect for what you had to say? Question 14. In the last 3 months, how often did you feel the dialysis center staff really cared about you as a person? 6
7 What is Communication? Communication is the process of transferring signals and messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships 7
8 Positive Communication We promote positive communication to create an atmosphere that is both professional and comfortable for patients and staff 8
9 Overview of Communication Tips -The five steps of active listening -Non-verbal communication -Managing your stress -Emotional awareness -Dealing with patient anger 9
10 Communication Tips: Active Listening One of the best ways to persuade others is with your ears by listening to them ~ Dean Rusk 10
11 Communication Tips: Active Listening Active Listening: 5 Easy Steps Definition: Active listening is a communication technique which requires the listener to feed back what they hear to the speaker, by way of restating what they have heard in their own words and confirm the understanding of both parties 1) Pay attention 2) Show that your listening 3) Provide feedback 4) Defer judgment 5) Respond appropriately 11
12 Communication Tips: Active Listening 1) Pay Attention Give the speaker your undivided attention, and acknowledge the message Look at the speaker directly Put aside distracting thoughts Avoid being distracted by outside factors "Listen" to the speaker's body language 12
13 Communication Tips: Active Listening 2) Show You're Listening Use your body language and gestures You can nod to acknowledge understanding Smile and use facial expressions Note your posture and make sure it is open and non threatening Prompt the speaker to continue with verbal comments like yes and uh huh 13
14 Communication Tips: Active Listening 3) Provide Feedback As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?" Summarize the speaker's comments frequently. 14
15 Communication Tips: Active Listening 4) Defer Judgment Interrupting is counterproductive. It frustrates the speaker and limits full understanding of the message Allow the speaker to finish each point before asking questions Don't initiate a counter argument 15
16 Communication Tips: Active Listening 5) Respond Appropriately Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down Be candid, open, and honest in your response Assert your opinions respectfully 16
17 Communication Tips: Active Listening Avoid Selective Listening : the act of hearing and interpreting only parts of a message that seem relevant to you, while ignoring or devaluing the rest. Often, selective listeners will form arguments before they ve heard the full story 17
18 Communication Tips: Nonverbal Communication The most important thing in communication is hearing what isn't said -Peter F. Drucker 18
19 Communication Tips: Nonverbal Communication -When we communicate things that we care about, we do so mainly using nonverbal signals -Wordless communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. -The way you look, listen, move, and react to another person tells them more about how you re feeling than words alone ever can. 19
20 Communication Tips: Nonverbal Communication -When we communicate things that we care about, we do so mainly using nonverbal signals -Wordless communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. -The way you look, listen, move, and react to another person tells them more about how you re feeling than words alone ever can. 20
21 Communication Tips: Managing Stress Adopting the right attitude can convert a negative stress into a positive one -Hans Selye 21
22 Communication Tips: Managing Stress -Recognize when you are becoming stressed- Your body will let you know, try to identify your personal signs of stress -Take a moment to calm down- This is important, if you feel overly stressed walk away for a moment and postpone the conversation -Be willing to compromise- sometimes if both parties meet a middle ground stress can be reduced and a solution can be reached -Agree to disagree- if possible given the circumstances, or propose to re-visit the issue at a later date 22
23 Communication Tips: Empathy / Emotional Awareness When you show empathy towards others, their defensive energy goes down, and positive energy replaces it. That s when you can get more creative in problem solving -Stephen Covey 23
24 Communication Tips: Empathy / Emotional Awareness -Understand and empathize with what is really troubling other people -Understand yourself, including what s really troubling you and what you really want -Stay motivated to understand and empathize with the person you re interacting with, even if you don t like them or their message -Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts 24
25 Communication Tips: When a Patient is Angry Never respond to an angry person with a fiery comeback, even if he deserves it...don't allow his anger to become your anger. -Bohdi Sanders 25
26 Communication Tips: When a Patient is Angry When a Patient is Angry: -Show respect and maintain professionalism -Avoid a power struggle -Remain calm in actions and the tone of your voice -Remind the patient that you are there to help, ask them how can we help? I want to help you We can get through this issue If you can I can see if I can -Attempt to re-direct the patient and de-escalate if possible 26
27 Network Communication Tools - The Network has just completed the development of an educational poster for dialysis patients -The Dialysis Patient-Provider tool kit is available to train staff on communication and conflict reduction decreasing-dialysis-patient-providerconflict/ 27
28 Questions? For more information contact: IPRO End Stage Renal Disease Network of New York 1979 Marcus Avenue Lake Success, NY Phone: Toll-free: (Patients only) Fax number:
Presented by The Solutions Group
Presented by The Solutions Group Email communication Non-verbal messages Listening skills The art of asking questions Checking for understanding Is email the appropriate communication method for your message?
More informationPREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL
1 PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL IMPORTANCE OF THE SPEAKER LISTENER TECHNIQUE The Speaker Listener Technique (SLT) is a structured communication strategy that promotes clarity, understanding,
More informationWELCOME PATIENT CHAMPIONS!
WELCOME PATIENT CHAMPIONS! 1. MUTE YOUR COMPUTER 2. DIAL INTO THE CONFERENCE LINE: 1-866-814-9555 a. Conference code: 5695726185 3. If you have questions, use the chat box. We will get started soon. Facilitating
More informationClient Psychology and Motivation for Personal Trainers
Client Psychology and Motivation for Personal Trainers Unit 4 Communication and interpersonal skills Lesson 4 Active listening: part 2 Step 1 Lesson aims In this lesson, we will: Define and describe the
More informationBehavior List. Ref. No. Behavior. Grade. Std. Domain/Category. Social/ Emotional will notify the teacher when angry (words, signal)
1 4455 will notify the teacher when angry (words, signal) 2 4456 will use appropriate language to ask for help when frustrated 3 4457 will use appropriate language to tell a peer why he/she is angry 4
More informationEffectively Resolving Conflict in the Workplace
Effectively Resolving Conflict in the Workplace Presented by: Jordan Rodney June 2016 What Do You See in This Picture? What Do You See in This Picture? What Do You See in This Picture? What Do You See
More informationCDTL-CELC WORKSHOP: EFFECTIVE INTERPERSONAL SKILLS
1 CDTL-CELC WORKSHOP: EFFECTIVE INTERPERSONAL SKILLS Facilitators: Radhika JAIDEV & Peggie CHAN Centre for English Language Communication National University of Singapore 30 March 2011 Objectives of workshop
More informationMastering Team Skills and Interpersonal Communication. Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall.
Chapter 2 Mastering Team Skills and Interpersonal Communication Chapter 2-1 Communicating Effectively in Teams Chapter 2-2 Communicating Effectively in Teams Collaboration involves working together to
More informationThe Introvert s Guide to Building Rapport With Anyone, Anywhere
The Introvert s Guide to Building Rapport With Anyone, Anywhere Presented by Robert Tracz SkillPath. All rights reserved. Introverts Extroverts Emotional Intelligence 10 Strengths of an Introvert 10. Works
More informationRESOLVING CONFLICTS IN THE OFFICE
ERI Safety Videos Videos for Safety Meetings 2707 RESOLVING CONFLICTS IN THE OFFICE Leader s Guide 2007 Marcom Group Ltd. Background Conflict in the workplace is inevitable. Anytime two or more individuals
More informationThe Stress Pages contain written summaries of areas of stress and appropriate actions to prevent stress.
Page 1 of 8 STRESS OF INTERPERSONAL RELATIONS *** Interpersonal stress involves the areas of Esteem and Acceptance. When you are feeling stress in this area, we expect that you will begin to: Become blunt
More informationWhat s in Your Communication Toolbox? COMMUNICATION TOOLBOX. verse clinical scenarios to bolster clinical outcomes: 1
COMMUNICATION TOOLBOX Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD www.argusinstitute.colostate.edu What s in Your Communication Toolbox? Throughout this communication series, we have built a toolbox of
More informationThe Master Question-Asker
The Master Question-Asker Has it ever dawned on you that the all-knowing God, full of all wisdom, knew everything yet he asked questions? Are questions simply scientific? Is there an art to them? Are they
More informationWhat to Do When Conflict Happens
PREVIEW GUIDE What to Do When Conflict Happens Table of Contents: Sample Pages from Leader s Guide and Workbook..pgs. 2-15 Program Information and Pricing.. pgs. 16-17 BACKGROUND INTRODUCTION Workplace
More informationCoping with Crisis Helping Children With Special Needs
Traumatic Loss Coalitions for Youth Phone: 732-235-2810 Fax: 732-235-9861 http://ubhc.rutgers.edu/tlc Coping with Crisis Helping Children With Special Needs Tips for School Personnel and Parents * National
More informationREFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS
INTERVENTION STRATEGIES FOR SCHOOL BUS DRIVERS REFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS INTRODUCTION Special ed students, as well as regular ed students often exhibit inappropriate behavior.
More information1 Copyright Texas Education Agency, All rights reserved.
Lesson Plan-Diversity at Work Course Title: Business Information Management II Session Title: Diversity at Work Performance Objective: Upon completion of this lesson, students will understand diversity
More informationRESOLVING CONFLICT. The Leadership Excellence Series WHERE LEADERS ARE MADE
RESOLVING CONFLICT The Leadership Excellence Series WHERE LEADERS ARE MADE RESOLVING CONFLICT The Leadership Excellence Series TOASTMASTERS INTERNATIONAL P.O. Box 9052 Mission Viejo, CA 92690 USA Phone:
More informationHow to Stay COOL When Things Heat UP!
How to Stay COOL When Things Heat UP! 2 Essential communication skills 3 Focus on a specific situation 4 Pieces of the process 5 Reduce the differences improve communication 6 Keep your cool! 7 Take care
More informationCourse Law Enforcement II. Unit I Careers in Law Enforcement
Course Law Enforcement II Unit I Careers in Law Enforcement Essential Question How does communication affect the role of the public safety professional? TEKS 130.294(c) (1)(A)(B)(C) Prior Student Learning
More informationE C C. American Heart Association. Basic Life Support Instructor Course. Updated Written Exams. February 2016
E C C American Heart Association Basic Life Support Instructor Course Updated Written Exams Contents: Exam Memo Student Answer Sheet Version A Exam Version A Answer Key Version B Exam Version B Answer
More informationExperience Corps. Mentor Toolkit
Experience Corps Mentor Toolkit 2 AARP Foundation Experience Corps Mentor Toolkit June 2015 Christian Rummell Ed. D., Senior Researcher, AIR 3 4 Contents Introduction and Overview...6 Tool 1: Definitions...8
More informationSTEPS FOR THE IMPROVEMENT OF LISTENING
STEPS FOR THE IMPROVEMENT OF LISTENING Nelda C. Garcia Ph.D. College of Business Arizona State University Article Reprint ABEA Journal Volume 7, Number 1, Spring 1988. pg 23. Listening plays a significant
More informationRubric for Scoring English 1 Unit 1, Rhetorical Analysis
FYE Program at Marquette University Rubric for Scoring English 1 Unit 1, Rhetorical Analysis Writing Conventions INTEGRATING SOURCE MATERIAL 3 Proficient Outcome Effectively expresses purpose in the introduction
More informationPublic Speaking Rubric
Public Speaking Rubric Speaker s Name or ID: Coder ID: Competency: Uses verbal and nonverbal communication for clear expression of ideas 1. Provides clear central ideas NOTES: 2. Uses organizational patterns
More informationConducting an Interview
Conducting an Interview Because interviews impinge not only on your own time as a student but also on the time of an innocent stranger or participant (not so innocent or strange), it is vital that you
More informationJob Hunting Skills: Interview Process
Job Hunting Skills: Interview Process Curriculum for Career, spring 2012 Career counselor Eric Carver Urapalvelut/ Eric Carver 16.4.2012 1 Curriculum for Career LECTURES Part 1 SELF-ASSESSMENT SKILLS 3
More informationWhy Pay Attention to Race?
Why Pay Attention to Race? Witnessing Whiteness Chapter 1 Workshop 1.1 1.1-1 Dear Facilitator(s), This workshop series was carefully crafted, reviewed (by a multiracial team), and revised with several
More information10 Tips For Using Your Ipad as An AAC Device. A practical guide for parents and professionals
10 Tips For Using Your Ipad as An AAC Device A practical guide for parents and professionals Introduction The ipad continues to provide innovative ways to make communication and language skill development
More informationCreating a Working Alliance: Generic Interpersonal Skills and Concepts
Creating a Working Alliance: Generic Interpersonal Skills and Concepts by Bryan Hiebert, Ph.D. Division of Applied Psychology University of Calgary (2005-09-01) Hiebert, B. (2005). Creating a working alliance:
More informationMAILCOM Las Vegas. October 2-4, Senior Director, Proposal Management BrightKey, Inc.
MAILCOM Las Vegas October 2-4, 2017 CRS#: LD250 Session: Mystery Solved! Cracking the Case on Productivity Day/Date: Tuesday, October 3, 2017 Round/Time: Round 5, 11:30am-12:30pm Presented By: Sally S.
More informationThe Foundations of Interpersonal Communication
L I B R A R Y A R T I C L E The Foundations of Interpersonal Communication By Dennis Emberling, President of Developmental Consulting, Inc. Introduction Mark Twain famously said, Everybody talks about
More informationConducting an interview
Basic Public Affairs Specialist Course Conducting an interview In the newswriting portion of this course, you learned basic interviewing skills. From that lesson, you learned an interview is an exchange
More informationAuthor: Justyna Kowalczys Stowarzyszenie Angielski w Medycynie (PL) Feb 2015
Author: Justyna Kowalczys Stowarzyszenie Angielski w Medycynie (PL) www.angielskiwmedycynie.org.pl Feb 2015 Developing speaking abilities is a prerequisite for HELP in order to promote effective communication
More informationIllinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013
Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013 Nutrition Practice Standards are provided to assist staff in translating policy into practice. This guidance
More informationRed Flags of Conflict
CONFLICT MANAGEMENT Introduction Webster s Dictionary defines conflict as a battle, contest of opposing forces, discord, antagonism existing between primitive desires, instincts and moral, religious, or
More informationCommon Core Exemplar for English Language Arts and Social Studies: GRADE 1
The Common Core State Standards and the Social Studies: Preparing Young Students for College, Career, and Citizenship Common Core Exemplar for English Language Arts and Social Studies: Why We Need Rules
More informationAttention Getting Strategies : If You Can Hear My Voice Clap Once. By: Ann McCormick Boalsburg Elementary Intern Fourth Grade
McCormick 1 Attention Getting Strategies : If You Can Hear My Voice Clap Once By: Ann McCormick 2008 2009 Boalsburg Elementary Intern Fourth Grade adm5053@psu.edu April 25, 2009 McCormick 2 Table of Contents
More informationPUBLIC SPEAKING: Some Thoughts
PUBLIC SPEAKING: Some Thoughts - A concise and direct approach to verbally communicating information - Does not come naturally to most - It did not for me - Presentation must be well thought out and well
More informationTeaching Task Rewrite. Teaching Task: Rewrite the Teaching Task: What is the theme of the poem Mother to Son?
Teaching Task Rewrite Student Support - Task Re-Write Day 1 Copyright R-Coaching Name Date Teaching Task: Rewrite the Teaching Task: In the left column of the table below, the teaching task/prompt has
More informationMultiple Intelligence Teaching Strategy Response Groups
Multiple Intelligence Teaching Strategy Response Groups Steps at a Glance 1 2 3 4 5 Create and move students into Response Groups. Give students resources that inspire critical thinking. Ask provocative
More informationA. LEARNING OBJECTIVES. At the close of this workshop, you will be able to: Develop more confidence and skill as a problem-solver.
I. CUSTOMER SERVICE This workshop will give you an opportunity to explore your role as a Customer Service Representative. The skills and techniques, varied experiences, and related feelings about job satisfaction
More informationMENTORING. Tips, Techniques, and Best Practices
MENTORING Tips, Techniques, and Best Practices This paper reflects the experiences shared by many mentor mediators and those who have been mentees. The points are displayed for before, during, and after
More informationHow Remarkable People Show Others They Care and Keep It Simple
Promise Council Pilot Lesson Re 3 markable for Teens How Remarkable People Show Others They Care and Keep It Simple Table of Contents: PREPARING TO FACILITATE... 2 LESSON OVERVIEW... 4 MATERIALS PREPARATION
More information9.2.2 Lesson 5. Introduction. Standards D R A F T
9.2.2 Lesson 5 Introduction In this lesson, students will begin their exploration of Oedipus s confrontation with the blind prophet Teiresias in Oedipus the King. Students will read from Teiresias, you
More informationWhat Am I Getting Into?
01-Eller.qxd 2/18/2004 7:02 PM Page 1 1 What Am I Getting Into? What lies behind us is nothing compared to what lies within us and ahead of us. Anonymous You don t invent your mission, you detect it. Victor
More informationBehaviors: team learns more about its assigned task and each other; individual roles are not known; guidelines and ground rules are established
Stages of Team Development Each team will experience all four stages of development. Not all teams will choose a leader. In that situation, the team must establish a collaborative process for getting through
More informationUsing Rhetoric Technique in Persuasive Speech
Using Rhetoric Technique in Persuasive Speech Rhetoric is the ancient art of using language to persuade. If you use it well, your audience will easily understand what you're saying, and will be influenced
More informationColorado
Colorado 2012 Colorado Homeschooling Requirements: Approach Establish a homeschool Enroll in independent or private school offering home instruction comprised of at least two families Hire a private tutor
More informationBy Merrill Harmin, Ph.D.
Inspiring DESCA: A New Context for Active Learning By Merrill Harmin, Ph.D. The key issue facing today s teachers is clear: Compared to years past, fewer students show up ready for responsible, diligent
More informationIdentify strategies to use with a difficult customer.
Human Relations: Difficult Customer 4H 1 Student name: Date: Identify strategies to use with a difficult customer. Objectives: A. Identify the common types of difficult customers. B. Explain the causes
More informationEFFECTIVE CLASSROOM MANAGEMENT UNDER COMPETENCE BASED EDUCATION SCHEME
EFFECTIVE CLASSROOM MANAGEMENT UNDER COMPETENCE BASED EDUCATION SCHEME By C.S. MSIRIKALE NBAA: Classroom Management Techniques Contents Introduction Meaning of Classroom Management Teaching methods under
More informationCreating Travel Advice
Creating Travel Advice Classroom at a Glance Teacher: Language: Grade: 11 School: Fran Pettigrew Spanish III Lesson Date: March 20 Class Size: 30 Schedule: McLean High School, McLean, Virginia Block schedule,
More informationAlabama
Alabama 2012 Alabama Homeschooling Requirements: Approach Establish or enroll in a church school Hire a private tutor Compulsory Attendance Applies to children between the ages of 6 and 17. Parent of child
More informationEarl of March SS Physical and Health Education Grade 11 Summative Project (15%)
Earl of March SS Physical and Health Education Grade 11 Summative Project (15%) Student Name: PPL 3OQ/P - Summative Project (8%) Task 1 - Time and Stress Management Assignment Objective: To understand,
More informationSubject: Opening the American West. What are you teaching? Explorations of Lewis and Clark
Theme 2: My World & Others (Geography) Grade 5: Lewis and Clark: Opening the American West by Ellen Rodger (U.S. Geography) This 4MAT lesson incorporates activities in the Daily Lesson Guide (DLG) that
More informationCritical Incident Debriefing in a Group Setting Process Debriefing
Critical Incident Debriefing in a Group Setting Process Debriefing BACKGROUND FOR OVERLAY OF PROCESS MODEL ONTO CISD Unevenness of outcomes using CISD Some clients get better Some get worse More complicated
More informationLecturing Module
Lecturing: What, why and when www.facultydevelopment.ca Lecturing Module What is lecturing? Lecturing is the most common and established method of teaching at universities around the world. The traditional
More informationUDL AND LANGUAGE ARTS LESSON OVERVIEW
UDL AND LANGUAGE ARTS LESSON OVERVIEW Title: Reading Comprehension Author: Carol Sue Englert Subject: Language Arts Grade Level 3 rd grade Duration 60 minutes Unit Description Focusing on the students
More informationFacilitating Difficult Dialogues in the Classroom. We find comfort among those who agree with us, growth among those who don t. Frank A.
Facilitating Difficult Dialogues in the Classroom We find comfort among those who agree with us, growth among those who don t. Frank A. Clark Outcomes Identify steps to lay foundation for productive classroom
More informationHow to Repair Damaged Professional Relationships
How to Repair Damaged Professional Relationships Contents at a Glance: How to recognize damage in your professional relationships How to identify the cause of the damage 6 steps to repair damage (and prevent
More informationListening to your members: The member satisfaction survey. Presenter: Mary Beth Watt. Outline
Listening to your members: The satisfaction survey Listening to your members: The member satisfaction survey Presenter: Mary Beth Watt 1 Outline Introductions Members as customers Member satisfaction survey
More informationPREVIEW LEADER S GUIDE IT S ABOUT RESPECT CONTENTS. Recognizing Harassment in a Diverse Workplace
1 IT S ABOUT RESPECT LEADER S GUIDE CONTENTS About This Program Training Materials A Brief Synopsis Preparation Presentation Tips Training Session Overview PreTest Pre-Test Key Exercises 1 Harassment in
More informationHow to make successful presentations in English Part 2
Young Researchers Seminar 2013 Young Researchers Seminar 2011 Lyon, France, June 5-7, 2013 DTU, Denmark, June 8-10, 2011 How to make successful presentations in English Part 2 Witold Olpiński PRESENTATION
More informationEnhancing Public Service with Customer Service
Introduction Enhancing Public Safety with Customer Service Based on Inspector Skills, by Stephen Van Note Why are we doing this Workshop? Inspector Skills book new from ICC What do you hope to take away
More informationP-4: Differentiate your plans to fit your students
Putting It All Together: Middle School Examples 7 th Grade Math 7 th Grade Science SAM REHEARD, DC 99 7th Grade Math DIFFERENTATION AROUND THE WORLD My first teaching experience was actually not as a Teach
More informationThe Task. A Guide for Tutors in the Rutgers Writing Centers Written and edited by Michael Goeller and Karen Kalteissen
The Task A Guide for Tutors in the Rutgers Writing Centers Written and edited by Michael Goeller and Karen Kalteissen Reading Tasks As many experienced tutors will tell you, reading the texts and understanding
More informationReading Grammar Section and Lesson Writing Chapter and Lesson Identify a purpose for reading W1-LO; W2- LO; W3- LO; W4- LO; W5-
New York Grade 7 Core Performance Indicators Grades 7 8: common to all four ELA standards Throughout grades 7 and 8, students demonstrate the following core performance indicators in the key ideas of reading,
More informationMaster of Motivation & Influence. Barbara Jordan, MS, LPC, CSAC
Master of Motivation & Influence Barbara Jordan, MS, LPC, CSAC Welcome Fast forward to 2:00 http://www.dailymotion.com/video/x8nt4s_poor-listeningskills_fun http://search.yahoo.com/search?p=video+clip+of+good+listening+s
More informationGarfield High School
Garfield High 2-Year limate Survey Report High Student Survey Environment #Positive #Responses %Positive District #Positive #Responses %Positive District My teachers set clear rules for how to behave in
More informationWho s on First. A Session Starter on Interpersonal Communication With an introduction to Interpersonal Conflict by Dr. Frank Wagner.
Who s on First A Session Starter on Interpersonal Communication With an introduction to Interpersonal Conflict by Dr. Frank Wagner Leader s Guide 1 Film Synopsis WHO S ON FIRST, featuring Abbot and Costello,
More informationCritical Thinking in Everyday Life: 9 Strategies
Critical Thinking in Everyday Life: 9 Strategies Most of us are not what we could be. We are less. We have great capacity. But most of it is dormant; most is undeveloped. Improvement in thinking is like
More informationAgree to volunteer at least six days in each calendar year ( (a)(8));
STEP 1: Meet the qualifications in accordance with Maryland Rule 17-304(a) and District Court ADR Office policy At least 21 years of age, and at least 40 hour of Basic (beginning) Mediation Training (BMT);
More informationSSIS SEL Edition Overview Fall 2017
Image by Photographer s Name (Credit in black type) or Image by Photographer s Name (Credit in white type) Use of the new SSIS-SEL Edition for Screening, Assessing, Intervention Planning, and Progress
More informationGrade 6: Module 2A: Unit 2: Lesson 8 Mid-Unit 3 Assessment: Analyzing Structure and Theme in Stanza 4 of If
Grade 6: Module 2A: Unit 2: Lesson 8 Mid-Unit 3 Assessment: Analyzing Structure and This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Exempt third-party
More informationStudy Group Handbook
Study Group Handbook Table of Contents Starting out... 2 Publicizing the benefits of collaborative work.... 2 Planning ahead... 4 Creating a comfortable, cohesive, and trusting environment.... 4 Setting
More informationExtending Learning Across Time & Space: The Power of Generalization
Extending Learning: The Power of Generalization 1 Extending Learning Across Time & Space: The Power of Generalization Teachers have every right to celebrate when they finally succeed in teaching struggling
More informationAssessing speaking skills:. a workshop for teacher development. Ben Knight
Assessing speaking skills:. a workshop for teacher development Ben Knight Speaking skills are often considered the most important part of an EFL course, and yet the difficulties in testing oral skills
More informationTHE HEAD START CHILD OUTCOMES FRAMEWORK
THE HEAD START CHILD OUTCOMES FRAMEWORK Released in 2000, the Head Start Child Outcomes Framework is intended to guide Head Start programs in their curriculum planning and ongoing assessment of the progress
More informationCompetency-Based Learning Series: Seminar #3 Habits of Work Slides
Competency-Based Learning Series: Seminar #3 Habits of Work Slides April 2016 Thinking about Habits of Work Student Achievement Other Relevant Details Averaging all Grade Entries: Result Mariela C achievement
More informationThe Success Principles How to Get from Where You Are to Where You Want to Be
The Success Principles How to Get from Where You Are to Where You Want to Be Life is like a combination lock. If you know the combination to the lock... it doesn t matter who you are, the lock has to open.
More informationChapter 9: Conducting Interviews
Chapter 9: Conducting Interviews Chapter 9: Conducting Interviews Chapter Outline: 9.1 Interviewing: A Matter of Styles 9.2 Preparing for the Interview 9.3 Example of a Legal Interview 9.1 INTERVIEWING:
More informationInstructional Supports for Common Core and Beyond: FORMATIVE ASSESMENT
Instructional Supports for Common Core and Beyond: FORMATIVE ASSESMENT Defining Date Guiding Question: Why is it important for everyone to have a common understanding of data and how they are used? Importance
More informationLanguage Acquisition Chart
Language Acquisition Chart This chart was designed to help teachers better understand the process of second language acquisition. Please use this chart as a resource for learning more about the way people
More informationNon-Secure Information Only
2006 California Alternate Performance Assessment (CAPA) Examiner s Manual Directions for Administration for the CAPA Test Examiner and Second Rater Responsibilities Completing the following will help ensure
More informationADHD Classroom Accommodations for Specific Behaviour
ADHD Classroom Accommodations for Specific Behaviour 1.Difficulty following a plan (has high aspirations but lacks follow-through); wants to get A s but ends up with F s and doesn t understand where he
More informationWhat is Teaching? JOHN A. LOTT Professor Emeritus in Pathology College of Medicine
What is Teaching? JOHN A. LOTT Professor Emeritus in Pathology College of Medicine What is teaching? As I started putting this essay together, I realized that most of my remarks were aimed at students
More informationArchitecting Interaction Styles
- provocation facilitation leading empathic interviewing whiteboard simulation judo tactics when in an impasse: provoke effective when used sparsely especially recommended when new in a field: contribute
More informationUsing Motivational Interviewing for Coaching
Using Motivational Interviewing for Coaching IM WOOD, PBIS FACILITATOR LUKE ANDERSON, SCHOOL PSYCHOLOGIST SAN UAN UNIFIED SCHOOL DISTRICT Outcomes For Groups Understand the Importance of Coaching Gain
More informationHow to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102.
How to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102. PHYS 102 (Spring 2015) Don t just study the material the day before the test know the material well
More informationhigh writing writing high contests. school students student
Writing contests for high school students. It provides exercisesto practiset he stagesi ndividually (Appendix. In high cases, writing, you writing be asked to school on a high For or to Tsudents For contests..
More information2014 Free Spirit Publishing. All rights reserved.
Elizabeth Verdick Illustrated by Marieka Heinlen Text copyright 2004 by Elizabeth Verdick Illustrations copyright 2004 by Marieka Heinlen All rights reserved under International and Pan-American Copyright
More informationSpeak with Confidence The Art of Developing Presentations & Impromptu Speaking
Speak with Confidence The Art of Developing Presentations & Impromptu Speaking Use this system as a guide, but don't be afraid to modify it to fit your needs. Remember the keys to delivering a successful
More informationSeasonal Goal Setting Packet
S O U T H E A S T E R N A Q U A T I C S Name: Date: Seasonal Goal Setting Packet In this packet: Reflect on last season 2 How much is enough? 2 Make a list 3 Will require change 4 Are you a slacker? 5
More informationTutoring First-Year Writing Students at UNM
Tutoring First-Year Writing Students at UNM A Guide for Students, Mentors, Family, Friends, and Others Written by Ashley Carlson, Rachel Liberatore, and Rachel Harmon Contents Introduction: For Students
More informationSocial and Emotional Learning Talking Points - November 2011
Social and Emotional Learning Talking Points - November 2011 Austin lsd, in collaboration with the Collaborative for Academic, Social, and Emotional Learning (CASEL), has been awarded a grant from the
More informationTradeshow 102: Attracting Visitors. Dr. Amy Brown Wednesday, January 27, 2016
Tradeshow 102: Attracting Visitors Dr. Amy Brown Wednesday, January 27, 2016 This is more than just a beautiful pen. Overview Review: Preparation and goals Attracting visitors Principles of engagement
More informationIntroduction TO CONFLICT Management
Introduction TO CONFLICT Management I M P R O V I N G P E R F O R M A N C E U S I N G T H E T K I KENNETH W. THOMAS INTRODUCTION If you recently took the Thomas-Kilmann Conflict Mode Instrument (TKI),
More informationBEST OFFICIAL WORLD SCHOOLS DEBATE RULES
BEST OFFICIAL WORLD SCHOOLS DEBATE RULES Adapted from official World Schools Debate Championship Rules *Please read this entire document thoroughly. CONTENTS I. Vocabulary II. Acceptable Team Structure
More informationUnderstanding and Changing Habits
Understanding and Changing Habits We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle Have you ever stopped to think about your habits or how they impact your daily life?
More information