2018 PUBLIC WORKSHOP CALENDAR (April - December) (v1.2) Leadership and Management Development
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1 Leadership and Management Development 1 Assertive and Courageous Conversation at Work [SBL-Khas] Jeremy Lee May Executive to Manager The Transition [SBL-Khas] Jeremy Lee May Ultimate Business Strategies for Senior Management The 8 Critical Skills of a Successful Manager [SBL- Khas] Presentation and Public Speaking for Business Leader Ernie Chen Jun Jeremy Lee Jul 2 3 Ken Ng Jul Coaching for High Performance Jeremy Lee Sep Strategic Thinking and Planning for Corporate Entrepreneurship Jeremy Lee Oct Executive to Manager The Transition [SBL-Khas] Jeremy Lee Nov Ultimate Business Strategies for Senior Management Ernie Chen Dec Other Leadership topics available: Action Leadership Business Acumen and Decision Making Corporate Entrepreneurship and Business Acumen Effective Supervisory Skills [SBL-Khas] Feedback and Courageous Conversations Finance for Non-Finance Managers From Planning to Successful Execution [SBL-Khas] Managerial Communications Managing Generation-Y Performance Management Balanced Scorecard Personal Branding Personal Management and Leadership Project Management Strategic Planning and Management
2 Customer experience Development (CXM) 1 Managing Difficult Customers & Complaints [SBL- Khas] Loshini May Creating the WOW Service Experience Loshini Jun Certified Contact Centre Professional (CCCP) Ken Ng Jul Certified Help Desk Professional (CHDP) Ken Ng Aug Certified Contact Centre Coach (CCCC) Ken Ng Aug Telephone Etiquette Loshini Aug Creating the WOW Service Experience Loshini Sep Certified Contact Centre Manager (CCCM) Ken Ng Sep Contact Centre Inbound Tele Skills (CCITS) Loshini Oct Certified Contact Centre Coach (CCCC) Ken Ng Nov Other CXM topics available: Other IT / Project Management Certification available: Accent Neutralisation and Cross Cultural Communication Certified Contact Centre Interaction Quality for Evaluators (CCCIQE) Certified Contact Center Team Leader Workshop (CCCTL) Creating the WOW Customer Experience Face to Face Customer Service Coaching Effective Business Writing for Complaint Handling Managing the Branded Customer Experience ITIL Foundation v3 ITIL Intermediate Service Strategy / Design / Transition / CSI PRINCE2 Foundation / PRINCE2 Practitioner PMP Certification Lean Six Sigma Green Belt COBIT5 Foundation
3 Sales and Business Development 1 Persuasive Principled Negotiation Skills Ken Ng May Result Driven Strategic Brand and Marketing Ernie Chen Aug High Impact Sales Presentation Skill Ken Ng Oct Result Driven Strategic Brand and Marketing Ernie Chen Nov The Sales Champion Mindset and Attitude Ken Ng Dec 3 4 Other Sales topics available: Digital Marketing topics available: Certified Key Account Management for Distinct Client Experience Customer Focused Selling Handling Sales Objections & Negotiation Skills High Performance Selling & Powerful Closing Techniques Key Account Management & Selling to Senior Management Outbound Tele-marketing & Cold Calling Relationship Marketing Retail Sales & Services Strategic Marketing Management Advance Search Engine Optimization (SEO) Workshop Be The Next ecommerce Entrepreneur Digital Marketing for SMEs Digital Marketing Professional Certification Program Digital Transformation 101 Facebook Marketing Masterclass Google Adwords Certification Professional LinkedIN Marketing Wordpress Design Professional Website
4 Other Development Areas 1 Effective Work Loshini May Essential English Grammar Loshini Jun Certified Professional Trainer (CPT) Ernie Chen / Jeremy Lee / Ken Ng Jul Powerful Presentation Skills Loshini Jul Effective Business Writing Skills Loshini Jul Effective Work Loshini Aug Clerical Development Skill Loshini Aug Written Interaction Professional Loshini Sep Management Skills for PA and Administrative Professionals Loshini Sep Clerical Development Skill Loshini Oct Essential English Grammar Loshini Oct Effective Work Loshini Nov Powerful Presentation Skills Loshini Nov Management Skills for PA and Administrative Professionals Loshini Dec 5 6
5 Other Development topics available: Corporate Grooming & Business Etiquette Behavioral Event Interview (BEI) Technique Dealing with Difficult People at Work Problem Solving and Decision Making Skills Logistics Management Procurement and Materials Management Supply Chain Management Warehouse Operations & Management Proposal Writing Technical Report Writing Employee Handbook Succession Planning and Talent Development Training Needs Analysis & Evaluation ISO 9001 / 1400 Preventive Maintenance Poka-yoke / Kaizen / Lean Statistical Analysis For brochures, group discounts, special rate etc, Please contact: T : F : E : info@atcen.com W :
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