Effective Communication
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1 Have a way with words NEXT LEVEL LEADERSHIP SERIES
2 Workshop Title - Speaking is FUN - / Next Level Leadership Series Copyright by Manoj Vasudevan and Thought Expressions For enquiries and feedback: talk2us@thoughtexpressions.com Published by Thought Expressions Images by Thought Expressions All rights reserved. No part of this workbook may be reproduced, transmitted or utilized in any form or by any means, electronic or mechanical including photocopying, recording, scanning or by any information storage and retrieval system, without prior written permission from the publishers and author. Limit of Liability/Disclaimer of Warranty: While the publisher and the author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book, and we specifically disclaim any implied warranties or fitness for a particular purpose. The publisher and the author shall not be liable for any loss of profit or any other personal or commercial damages, including but not limited to special, incidental, consequential, or other damages. Printed in Singapore. Facilitated by 2
3 Topics Covered 1. How to speak off the cuff and on the mark 2. How to carry on conversations 3. How to persuade others using the three anchors of persuasion 4. How to get your message across in a way it sticks using 6 infusion points 5. Understanding the importance of non-verbal communication 6. Questions & Answers 7. Practice and feedback on (1) and (2) 3
4 WHAT YOU SAY WHAT OTHERS UNDERSTAND Nervous to FABULOUS in Communication The SIXPACKS System TM 4
5 Speaking off the Cuff Impromptu Speaking What are the practical applications for speaking off the cuff? Establish credibility and authority Handle Questions and Answers Interviews Networking Negotiations Structured Conversations Conversations with Senior Executives Life and Death Situations Performance Review What are your challenges in speaking off the cuff? Impromptu Narration Templates Here are four techniques that make you sound Confident Knowledgeable Polished Competent 5
6 Impromptu Narration Templates Conclusive with OREO Opinion What is your opinion or view on that topic? Reason Why do you say that? Power of reason ( because ) Elaborate Can you elaborate your opinion by sharing examples or experiences? Opinion State your opinion again 6
7 Impromptu Narration Templates Authoritative with PPF Past Present Future 7
8 Impromptu Narration Templates Comparative with PCR Pros Cons Recommendation 8
9 Impromptu Narration Templates Illustrative with SPA Story Point Application 9
10 Carrying-on Conversations 6W1H Why What Who Which Where When How 10
11 Speaking off the cuff Structured Conversations Conversations with cross-functional teams Conversations with clients or external stakeholders Conversations with senior management and leadership teams Practical conversations 11
12 Persuading Others 3 Anchors of Persuasion 12
13 Influence 3 ways to communicate T Y S Source: Mastering Leadership The Mousetrap Way by Manoj Vasudevan 13
14 Getting people on your side 6 Infusion Points 14
15 Infusion Planning Sheet Infusion Points Attain Gain Avoid Loss Ethos/Logos/Pathos Pleasure Ethos Logos Pathos Profit Ethos Logos Pathos Power Ethos Logos Pathos Productivity Ethos Logos Pathos Prestige Ethos Logos Pathos Purpose Ethos Logos Pathos
16 Your Role: Shopper Other Role: Cashier Situation: Convince the cashier to replace the shirt that you bought from the shop that has a 15 day return back policy because the stitching got unraveled on the 16 th day. Your Role: Project Manager Other Role: Team member Situation: Convince your team member to help a colleague she hates to work with. 16
17 Your Role: Entreprenuer Other Role: Venture Capitalist Situation: Persuade a conservative venture capitalist to invest $100,000 in your small business Your Role: Friend Other Role: Friend Situation: Ask your friend to take care of your dog this weekend. He or she is afraid of dogs, but convince her/him that your Rottweiler is very friendly. 17
18 Preparatory notes: 18
19 Power Presence Guidelines Walk with energy Stand straight Stand steady Establish Eye contact Don t rush to start Speak Loudly Speak Clearly Don t rush to finish Speak conversationally Use your hands Use your voice Ask questions Listen Pause
20 Workshop Practice Talking Points 1) What are you most proud of? 2) What do you think is your biggest regret? 3) What has been your most frightening experience? 4) If I could accomplish one thing in my life, I would like to... 5) If I were an author, I would write about... 6) If the world had to end the next week, what would be the last 3 things you would do? 7) Suppose you could go back in time and talk to yourself at the age of 10, what advice would you give yourself? 8) If you had the power, what would you change in today s world? 9) If you had to choose one word to describe yourself, which one would you choose and why? 10) The best book you have ever read is... 11) What do you do for fun and why? 12) How could the advances in artificial intelligence affect your job and organisation? 13) What are the challenges facing your industry that everyone should be aware of? 14) How can you increase ownership and drive in your team? 15) Practical strategies to resolve conflict and increase collaboration in a team 16) What is a Growth Mindset? Why is it important? 17) In your view, what are the secrets to success? 18) The three lessons you learned that had a positive impact on your life 19) The most inspiring person you have ever met or would like to meet 20) Your top 3 goals for next one year 21) What are your top tips to increase focus and productivity? 22) Which historical personality do you find the most interesting? 23) If you were put in charge to change your country s education system, what would you change and why? 24) Is it Ok for men to cry? 25) What will you tell when you meet? 20
21 Notes: 21
22 Follow up resources Online content & tips Online content More Speaking Tips Videos Articles Home study exercises 22
23 Reading Recommendations How to win friends and influence people, Dale Carnegie The Magic of Thinking Big, David Schwartz Give and Take, Adam Grant TED Talks, Chris Anderson The McKinsey Way, Ethan M. Rasiel Influence, Robert Cialdini Pre-suasion, Robert Cialdini Lead with a Story, Paul Smith How to stop worrying and start living, Dale Carnegie Think and grow rich, Napolean Hill How to work a room, Susan Roane Psycho-cybernetics, Maxwell Maltz Mastering Leadership The Mousetrap Way Rejection Proof To sell is human, Daniel Pink 23
24 Helping you to express your thoughts, clearly, confidently, convincingly! For other corporate programs visit For public programs and 1-on-1 coaching visit 24
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