Effective Shift Team Leader

Transcription

1 An Intensive 5 Day Training Course Effective Shift Team Leader (an ILM-endorsed version of The Effective Shift Team Leader in the Oil, Gas and Petrochemicals Industry ) Sep 2018, Dubai Mar 2019, Kuala Lumpur Jul 2019, Paris Sep 2019, Dubai 23-JUL-18 PetroKnowledge is an ILM Recognised Provider (Centre ID#806199D) and offers endorsed training courses. Aside from PetroKnowledge s Certificate of Completion, participants will be able to pursue ILM Endorsed Certification (which typically involves passing an additional study, either a work based assignment or on-demand assessment) after the conclusion of this ILM endorsed training course.

2 Effective Shift Team Leader (an ILM-endorsed version of The Effective Shift Team Leader in the Oil, Gas and Petrochemicals Industry ) WHY CHOOSE THIS TRAINING COURSE? This training course has been developed for the Shift Team Leader working in the hazardous E&P oil, gas and petrochemical industries. Shift Team Leaders play a vital and integral part of the whole operation providing the balance between direct management and the remaining workforce. To ensure that operations run smoothly 24/7, throughout the year, the operational importance of this critical role should not be underestimated. Personnel undertaking this role need to be developed correctly to ensure that they are equipped with the right skills, competencies and knowledge to make a difference. On this PetroKnowledge training course, delegates will learn about the importance of their role, how to manage and lead others, problem solve, allocate resources effectively, lead and manage their teams as well as develop team members to achieve their best performance. The training course will be conducted in two parts, with the first three-days focusing on the theory as well as workplace aspects, with the last two-days utilising leading experiential techniques to ensure practical and real learning is put into practice. In addition, the delegates will undergo two psychometric profiling assessments to further enhance their development and understanding. This course is essential development for any Shift Team Leader in the industry. This training course will feature: The importance of the Team Leader role for organizational success Your own self-awareness to manage yourself and others The analysing of risks and problems and providing effective decisions How to manage people through excellent interpersonal skills and communication techniques Methods developing increased performance management Developing people and increasing your team performance WHO IS THIS TRAINING COURSE FOR? This PetroKnowledge course is suitable for a wide range of professionals working in the E&P oil, gas, and petrochemical industries but will greatly benefit Site/ refinery/process/platform based: Shift Team Leaders Team Leaders Supervisors Newly promoted, or identified future Team Leaders, Shift Leaders or Supervisors WHAT ARE THE GOALS? By the end of this training course, participants will have learnt and experienced practical applications of: Understanding your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management. Defining effective problem solving, risk identification and analysis within your working environment Applying powerful interpersonal techniques to improve communication and manage others effectively Applying development, coaching and feedback techniques to increase optimum people performance management Improve team cohesion and impact on production through your management and actions HOW WILL THIS TRAINING COURSE & WORKSHOP BE PRESENTED? This PetroKnowledge course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Delegates will receive interactive training covering the latest theories and best practices to develop strong fundamental basis upon which to build their future success during the first 3 days. Delegates will apply their learning through practical application taking the learning out of the classroom and into business situations for the final 2 days. Work groups will explore and apply their newly learnt skills in relevant case studies, exercises and tasks to develop confidence and understanding. This combination of theory and practical application ensures all delegates leave with both knowledge and experience to ensure their future success. In addition, delegates will undergo two psychometric profiles to fully understand themselves and given feedback on the improvement.

3 DAILY AGENDA Day One: The Important Role of the Shift Team Leader Competency Description: Day 1 will cover an understanding of the skills, qualities and characteristics of an effective Shift Team Leader in the industry Key behaviours Organizational development Key leading and management principles Creating vision and initiatives Managing change Topics to be covered Shift Team Leader defining the role in critical operations Managing or Leading: becoming an effective and efficient Team Leader Critical Power Bases - and how to utilise these effectively Key characteristics of successful Team Leaders and Personality Profile Psychometric Inspiring change and innovation leading to continuous improvement Achieving Team Leader Excellence Day Two: Solving Work Problems and the Effective Allocation of Resources Competency Description: Day 2 will focus on the skills, knowledge and understanding to solving typical workforce problems, being able to make effective decisions and allocate resources to operational advantage. Key behaviours Analyzing situations and data Lateral and Vertical problem solving Decision making process Time Management Delegation skills Topics to be covered Defining operational problems in the industry Technical problem solving models and techniques Practical and effective decision making processes Effective planning and time management of tasks Allocating resources effectively and efficiently Ensuring job enrichment and motivation with your team How to delegate tasks to achieve optimum commitment Effective Shift Team Leader

4 Membership No.: Day Four: Leading and Managing your Team for Operational Success Experiential Learning Workshop: case studies, exercises and practical relating to Performance Issues. These have been designed and developed to reinforce the main topics covered of: managing/leading, time management, problem solving, making decisions, communication, team roles/diversity, dealing with people and achieving tasks. Workshop Topics: Day Three: Mastering Key Interpersonal skills and Conducting the Hand Over Briefing Competency Description: Day 3 will revolve around the key aspects of effective communication, from personal discussions, handling and dealing with conflict, through to providing efficient hand-over and shift team briefings. Key behaviours Questioning techniques Effective listening skills Influence and persuasion Conflict resolution Various sources of communication methods, including briefings Topics to be covered Developing Team Leader key interpersonal skills in the industry Overcoming communication barriers in the workplace, culture and diversity Powerful communication and interpersonal techniques How to influence the outcome of your team s performance Conducting effective hand-over briefs to ensure a safe operation Conflict management: managing conflict assertively with your team Team Assessment Psychometric Profile Factors for enhanced Team development Group dynamics in the oil, gas and petrochemical industry Group Problem Solving and Team Decision making for operational excellence Increasing team performance and ensuring a safe environment Day Five: Developing your Team for Increased Operational Performance Experiential Learning Workshop: case studies, exercises and practical relating to Performance Issues. These have been designed and developed to reinforce the main topics covered: developing others, coaching, communication/ interpersonal skills, delegation, allocating resources, feedback and ensuring increased performance of team members Workshop Topics Personality Profile assessment feedback and development plans and applying this to the industry Ways of Developing team members exercise and case study Power of Coaching practical demonstrations by the delegates Giving powerful feedback to increase performance - practical demonstrations by the delegates Next Steps QUALITY CERTIFICATION Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Effective Shift Team Leader

5 Effective Shift Team Leader (an ILM-endorsed version of The Effective Shift Team Leader in the Oil, Gas and Petrochemicals Industry ) 4 DATE VENUE FEE($) This fee is inclusive of Documentation, Lunch and Refreshments Sep 2018 Dubai - UAE 4, Mar 2019 Kuala Lumpur - Malaysia 5, Jul 2019 Paris - France 5, Sep 2019 Dubai - UAE 5,950 Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. REGISTRATION DETAILS Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: AUTHORISATION Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: IN-HOUSE TRAINING Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 BOOKING TERMS & CONDITIONS Booking Bookings for courses can be made via our website (petroknowledge. com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge. com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate OFFICES: Middle East: P.O. Box: , Abu Dhabi, U.A.E. Tel: Europe: AB25 1HF, 1Berry Street Aberdeen, Scotland, UK Tel: USA: Pennzoil Place 700 Milam, Suite North Tower Houston, Texas 77002, USA Tel: E: info@petroknowledge.com The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion Follow us on: