Final Examination Semester 3 / Year 2011

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1 Final Examination Semester 3 / Year 2011 COURSE : FUNDAMENTALS OF MANAGEMENT COURSE CODE : MGMT 1003 TIME : 2 1/2 HOURS DEPARTMENT : FINANCE & ACCOUNTING, MANAGEMENT, COMPUTER SCIENCE, AND ELECTRICAL & ELECTRONIC ENGINEERING LECTURER : CHENG WYE KHENG Student s ID : Batch No. : Notes to candidates: 1) The question paper consists of 3 pages and 5 questions. 2) Answer all questions. 3) Return the question paper with your answer booklet.

2 QUESTION 1 Multiple-Choice Questions (2 marks x 10 questions = 20 marks) i) James wants to be certain that his communication with his employees is effective, so he always checks the accuracy of what has been communicated. He asks his employees questions about what they think they heard. James is A. using feedback. B. constraining emotions. C. listening actively. D. simplifying language. ii) Thomas was being interviewed by Mr. Tan for a job at Company X. Suddenly, the interview was interrupted by a knock on the door. The interviewer s assistant had an urgent phone message for Mr. Tan saying that his dog was missing and he had to get home immediately. This is an example of. A. feedback B. decoding C. noise D. encoding iii) According to Blake and Mouton s managerial grid theory, country club management style would have a score of. A. 9,1 B. 5,5 C. 9,9 D. 1,9 iv) The managerial grid developed by Blake and Mouton says that the best leadership style is. A. authoritarian management style B. team management style C. middle of the road management style D. country club management style v) A leader allows most decisions to be made by subordinates with a minimum of direction from the leader. A. situational B. laissez-faire C. democratic D. autocratic Page 1 of 3

3 vi) departmentalization is the basis for grouping members with a variety of skills into a team designed to work on one specific and well-defined project. A. Product B. Functional C. Matrix D. Geographic vii) A wide span of management works best when. A. the manager wants to keep a tight control B. the work of the subordinates is complex C. employees want direction e.g. new to the job D. the employees are well-trained and experienced viii) Which of the following is the assumption of Theory X? A. People view work as natural as rest or play. B. People will exercise self-direction if they are committed to the objectives. C. People can use their imagination and creativity in solving organizational problems. D. People will avoid responsibilities and seek formal direction whenever possible. ix) The owner of a chain of supermarkets sets a goal of opening up ten new stores in new locations within the next five years. This is a plan. A. long-term B. standing C. short-term D. directional x) All of the following are common types of single-use plans except. A. programs B. policies C. projects D. budgets Page 2 of 3

4 QUESTION 2 Abraham Maslow suggested that people have five basic needs. List and give some examples of each need, and discuss the implications of Maslow s hierarchy of needs theory. [20 marks] QUESTION 3 a) One way to improve communication effectiveness is to pay more attention to people s non-verbal cues. Give an example of facial expression, tone of voice, gesture and posture respectively that can convey messages. (8 marks) b) Cite three advantages and disadvantages of written communication respectively. (12 marks) [Total: 20 marks] QUESTION 4 In many industries, work teams are growing in importance because they help organizations respond to specific problems and challenges. Describe any four types of work teams being used today. [20 marks] QUESTION 5 a) What is programmed decision? Explain by giving three different examples. (8 marks) b) In deciding how to attack a problem, managers must know whether the problem is placed under what situations. Describe different situations managers may face while making decision. (12 marks) [Total: 20 marks] 000 Page 3 of 3

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