Interpersonal Skills course Guide 2018

Transcription

1 Interpersonal Skills course Guide 2018

2 ir7 Interpersonal Effectiveness and Collaborative Employee Relationships Page 1 The significance of good and effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence with others, handle challenging situations and present ideas with precision and clarity are invaluable to succeed and achieve winning results. This essential programme will provide delegates with the opportunity to review and expand the core interpersonal skills to become more confident and effective when dealing with both employees and clients. Skills ATTAINED Identify personal leadership style Understand the importance of emotional intelligence Recognise the importance of a culture of trust, respect and empathy Understand and manage the challenging behaviour Employ effective negotiating skills Utilise the principle of NLP to improve the communication skills Appreciate the importance of positive language Identify methods and skills to apply assertiveness Find more agreeable ways to disagree with other people Manage team performance and give constructive feedback Identify problems and make constructive decisions Course Information 5 Training Days 30 Jul-03 Aug 18 (London) Aug 18 (Dubai) Sep 18 (London) Oct 18 (London) Nov 18 (London) Dec 18 (Dubai) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

3 ir7 Interpersonal Effectiveness and Collaborative Employee Relationships Page 2 Course Profile Fundamental Leadership Skills Decentring, knowing yourself and how you affect others Learning from structured observation and discovery Emotional intelligence Learning from successful leaders Developing a Personal Impact through Assertiveness Create a culture of trust and respect Conflict management The art of saying NO Creating empathy Influential negotiating skills Effective Communication Skills Utilising NLP to improve communication skills The power of positive language Communication barriers Verbal and non-verbal communication Teambuilding and Cooperation Empowering your team members Performance management Power of delegation and organised workflow Giving constructive feedback Problem-solving and Decision Making in Teams Gaining a true understanding - is there a problem? Problem-solving tools and techniques Barriers to effective decision making Process of effective decision making Who Should Attend This essential course is designed for managers, supervisors and team leaders who are responsible for providing clear direction to others by using good communication skills and assertiveness as a key factor to achieve outstanding performance. Course Booking +44 (0) training@lmcuk.com I would like to thank LMC for their support,coordination and support services for our participants. Sana Al Khudairy KPC, Kuwait

4 c26 Effective Communication and Assertiveness Page 1 The significance of good and effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence with others, handle challenging situations and present ideas with precision and clarity are invaluable to succeed and achieve winning results. This essential programme will provide delegates with the opportunity to review and expand the core interpersonal skills to become more confident and effective when dealing with both employees and clients. Skills ATTAINED Use effective communication skills Apply assertiveness when managing difficult situations and people Employ NLP to enhance communication skills Understand the techniques of effective presentations Develop the art of report writing Understand cross-cultural communication Course Information 5 Training Days Jul 18 (London) Jul 18 (Dubai) Sep 18 (London) Oct 18 (Dubai) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

5 c26 Effective Communication and Assertiveness Page 2 Course Profile Effective Communication Skills Theories of behaviour and interpersonal relationships Types of communication Questioning and listening Barriers to communication Body language Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication Your assertive rights The art of saying No Handling conflict Giving and receiving feedback The Art of NLP (Neuro-Linguistic Programming) Creating a rapport Improving personal and interpersonal relationships Cross-Cultural Communication Developing greater sensitivity to cultural differences Avoiding potential cross-cultural pitfalls Effective Presentation - Public Speaking & Report Writing Types of business presentation Techniques and aids Report writing Who Should Attend This course is designed for all those in leadership and managerial positions who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace. This course will be of great value for anyone looking to improve leadership communications across the organisation. Course Booking +44 (0) training@lmcuk.com I would like to thank LMC for their support,coordination and support services for our participants. Sana Al Khudairy KPC, Kuwait

6 pr13 Influential Presentation Skills and Report Writing Page 1 Making a presentation or submitting a report means only one chance to make an impression that people will buy into. Understanding and knowing a subject is not enough to gain the trust and commitment of an audience. The presentation and documents must be well planned, clear and logical to avoid any doubts and loss of trust. This course will provide participants with skills to polish their presentation techniques and achieve personal and business goals through delivering an impressive presentation and improve clarity and effectiveness of report writing for better customer relations, clear communication and avoidance of misunderstandings. Skills ATTAINED Critically assess their own presentation style Overcome anxiety through adequate preparation and planning Effectively apply tools and techniques essential for delivering well powerful and well structured presentations. Engage and influence the audience while successfully maintaining their attention Interact with the audience in a confident manner Deliver authentic and inspirational presentations with an impact Prepare and present a written report Run and deliver productive meetings Course Information 5 Training Days Jun 18 (London) Jul 18 (London) Sep 18 (London) 29 Oct-02 Nov 18 (London) Dec 18 (Dubai) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

7 pr13 Influential Presentation Skills and Report Writing Page 2 Course Profile Introduction to Presenting Identifying good and bad habits Dealing with common fears Planning and Preparing Effective Presentation The key elements of good structure Tips on dealing with nerves and building self-confidence Using confident body language and eye contact Who Should Attend This highly recommended course is designed for all personnel who wish to enhance their skills and capability for effective and influential presentations. Delivering a Presentation Speaking with confidence whilst reading audience body language Conveying you message clearly and to the point: appreciating the do s and don ts Public Speaking Techniques Understand the dynamics of public speaking Differences between presentations and public speaking Understand how to use rhetorical techniques Dealing with Spontaneous Situations Thinking on your feet Dealing with difficult audiences Preparing and Conducting Effective Meetings Roles and responsibilities Meeting structure Meeting effectiveness Report Writing Developing a report Structuring and delivering a written report Analyse feedback for re-submission Presentation and Speaking in Practice Preparing and delivering a short presentation Evaluation and feedback by group Course Booking +44 (0) training@lmcuk.com It s good to have a different tutor each day so that we can gain more knowledge from different perspectives. Farouk Mohammad KOC, Kuwait

8 n26 Commercial Negotiation, Tools and Techniques Page 1 This course will equip delegates with understanding and confidence to negotiate with clients, customers, suppliers and other business associates. A practical one-to-one and group negotiation approach throughout this programme will help participants enhance their skills upon which personal and business success can depend. Skills ATTAINED Critically assess their current negotiation style Enhance key interpersonal skills essential for greater impact in negotiations Identify objectives and prepare the negotiation Establish collaboration and strong partnerships Implement key strategies and tactics for overcoming conflict and handling objections Effectively recognise and manage buyers tactics Identifying and securing Win Win results Course Information 5 Training Days Jun 18 (London) Jul 18 (Dubai) Jul 18 (London) Sep 18 (London) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

9 n26 Commercial Negotiation, Tools and Techniques Page 2 Course Profile Interpersonal Skills of Negotiation Characteristics of a successful negotiator Understanding your current negotiation style The importance of questioning and listening Communication skills and empathy Using silence as a powerful negotiation tool Understanding body language Planning and Preparing for Negotiation Pre-negotiation research Preparing and developing the optimum strategy and productive negotiation parameters Setting clear objectives Identifying concessions Establishing the bottom line Identifying a win-win result Negotiation Tools and Techniques Creating the right climate Preparing a strong opening for the negotiation Creative collaboration vs traditional confrontation Creating a lasting commitment to an agreement Negotiation Techniques for Challenging Situations Clarifying the real problem and managing the issues Individual versus team negotiation and multi-party negotiations Dealing with difficult questions Securing a win-win result Negotiating in competitive markets Negotiating with skilled buyers Stress Management and Personal Effectiveness Analysing the causes and effects of stress both physically and psychologically Setting priorities, planning and delegating Action Plan A checklist to develop successful negotiation skills essential for achieving win/win results Enhancing the Proposal/Proposition Reviewing the negotiation achievement Who Should Attend This practical course is designed for prospective managers, supervisors, team leaders, department heads and those who wish to understand and gain necessary skills and techniques. Course Booking +44 (0) training@lmcuk.com A very good programme with highly experienced facilitators. Anthony Ajiri NNPC, Nigeria

10 ma38 Effective Office Management and Administration Skills Page 1 This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully. Skills ATTAINED Delegate tasks and allocate work Set targets and monitor performance Deliver oral reports Create a records management system Prepare for meetings Manage successful projects Manage time effectively Use assertive communication skills Resolve conflicts Employ attentive questioning and listening Course Information 5 Training Days Jul 18 (Dubai) Jul 18 (London) Sep 18 (London) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

11 ma38 Effective Office Management and Administration Skills Page 2 Course Profile Understand the Typical Responsibilities of a Manager Planning: forecasting, establishing objectives, setting targets Control: checking performance against plans Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine Who Should Attend This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives. Effective Communication and Influence Exceeding your goals and expectations by excelling in the way you communicate and influence Communication barriers Verbal and non-verbal communication Project Skills What makes a successful project Building a strong relationship with all parties in the project Tools and techniques for creative thinking Preparing and Conducting Effective Meetings Meeting structure Meeting effectiveness Taking minutes Presenting with confidence Preparing and Conducting Effective Meetings Roles and responsibilities Meeting structure Meeting effectiveness Office Management Skills Creating a stimulating and productive work environment Problems related to change and overcoming barriers Managing difficult people and resolving conflict Course Booking +44 (0) training@lmcuk.com The activities and exercises were very insightful, thank you LMC for helping me understand the importance of vision and good leadership! Roy Mendoza Qatari Diar, Qatar

12 bs1 Achieving Business Success Page 1 Neuro-Linguistic Programming has reinvented the way people think, learn, and do things to achieve personal development and career success. NLP is the difference between those who get by and those who excel; it will give participants new skills to communicate, motivate, influence, negotiate, lead, and empower. This course will offer participants the opportunity to significantly improve in all aspects of their business and social activities. Skills ATTAINED Enhance their performance at meetings, negotiations, and presentations Influence, lead, empower and motivate others Develop creativity and flexibility in day-to-day business Utilise and change perception of time Change unwanted behaviours and habits in positive ways Recognise and use powerful language patterns Build and maintain rapport - the key to successful relationships Increase flexibility of behaviour Course Information 5 Training Days Jul 18 (London) Sep 18 (London) Oct 18 (London) Nov 18 (Dubai) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

13 bs1 Achieving Business Success Page 2 Course Profile Defining Neuro Linguistic Programming (NLP) Understand the definitions, principles and benefits of NLP and its use in business Five Pillars of NLP and how they apply to everyday life Enhancing your business and personal success Self-Management Develop greater flexibility to respond to your environment Motivate and manage yours and others emotions Know how to set well-formed outcomes/goals and take action Effective Communication and Influence Exceeding your goals and expectations by excelling in the way you communicate and influence Building rapport quickly with everyone you interact with Improving results by challenging what limits your performance Solving and Resolving Problems and Conflicts Build good quality relationships Replacing conflict with co-operation Become more creative and embrace change and new challenges Effectively take problems through to solutions Interpersonal Relationship Skills Improve personal supervision/appraisals and discipline of staff Become an effective team member and leader of a team How to recognise and change limiting beliefs Working with parts what happens when you can t make a decision? Who Should Attend This dynamic course had been designed for any manager, HR / learning and development professional or member of staff who would like an introduction to NLP and an opportunity to utilise these powerful techniques to enhance their business performance. Course Booking +44 (0) training@lmcuk.com My experience at LMC is excellent. All sessions and course materials are really informative and knowledgeable. Rupanijali Saikia Oil India Limited, India

14 cn27 Persuasive Communication and Negotiation Skills Page 1 The course is designed to equip participants with the understanding and confidence to communicate and negotiate with; clients, customers, suppliers, and other business associates. Participants will be exposed to group negotiations and one-to-one exercises which will enable them to communicate effectively, negotiate successfully and enhance business performance. Who Should Attend This course is designed for all those in managerial and administrative positions, who recognise communication and negotiation as key factors in enabling them to effectively manage ongoing business activities. Skills ATTAINED Use effective communication skills Employ dynamic and engaging interpersonal skills Manage a range of difficult situations and challenging people Create win-win results through successful negotiations Utilise NLP tools and techniques to enhance communication Develop effective presentation skills Develop the art of report writing Critically assess their current negotiation style Enhance key interpersonal skills essential for greater impact in negotiations Identify objectives and prepare the negotiation Establish collaboration and strong partnerships Implement key strategies and tactics for overcoming conflict and handling objections Effectively recognise and manage buyers tactics Identifying and securing Win Win results Course Information 10 Training Days Jun 18 (London) Jul 18 (London) London: VAT Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. At the end of the programme, an achievement certificate will be awarded on the basis of active participation and full time attendance. No examination required.

15 cn27 Persuasive Communication and Negotiation Skills Page 2 Effective Communication Skills Theories of behaviour and interpersonal relationships Types of communication Questioning and listening Barriers to communication Body language Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication Your assertive rights The art of saying No Handling conflict Giving and receiving feedback The Art of NLP (Neuro-Linguistic Programming) Creating a rapport Improving personal and interpersonal relationships Cross-Cultural Communication Developing greater sensitivity to cultural differences Avoiding potential cross-cultural pitfalls Effective Presentation - Public Speaking & Report Writing Types of business presentation Techniques and aids Report writing Interpersonal Skills of Negotiation Characteristics of a successful negotiator Understanding your current negotiation style The importance of questioning and listening Communication skills and empathy Using silence as a powerful negotiation tool Understanding body language Planning and Preparing for Negotiation Pre-negotiation research Preparing and developing the optimum strategy and productive negotiation parameters Setting clear objectives Identifying concessions Establishing the bottom line Identifying a win-win result Negotiation Tools and Techniques Creating the right climate Preparing a strong opening for the negotiation Creative collaboration vs traditional confrontation Creating a lasting commitment to an agreement Negotiation Techniques for Challenging Situations Clarifying the real problem and managing the issues Individual versus team negotiation and multi-party negotiations Dealing with difficult questions Securing a win-win result Negotiating in competitive markets Negotiating with skilled buyers Course Booking +44 (0) training@lmcuk.com Stress Management and Personal Effectiveness Analysing the causes and effects of stress both physically and psychologically Setting priorities, planning and delegating

16 cp3 The Art of Effective Communication and Compelling Presentation Page 1 The ability to communicate effectively is critical in achieving sustained performance and business excellence. Business professionals must have the understanding and self-confidence to effectively present and communicate with clients, customers, suppliers and other business associates. Throughout this course, challenging one-to-one and group activities will help participants to enhance their communication skills, become more assertive and improve their proficiency in presenting both on their feet and in writing. Who Should Attend This course is designed for all those in managerial and administrative positions, who recognise communication and negotiation as key factors in enabling them to effectively manage ongoing business activities. Skills ATTAINED Use effective communication skills Apply assertiveness when managing difficult situations and people Employ NLP to enhance communication skills Understand the techniques of effective presentations Understand cross-cultural communication Critically assess their own presentation style Overcome anxiety through adequate preparation and planning Effectively apply tools and techniques essential for delivering well-structured and powerful presentations Engage and influence the audience while successfully maintaining their attention Deliver authentic and inspirational presentations with an impact Prepare and present a written report Run and deliver productive meetings Course Information 10 Training Days Jul 18 (London) Sep 18 (London) London: VAT Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. At the end of the programme, an achievement certificate will be awarded on the basis of active participation and full time attendance. No examination required.

17 cp3 The Art of Effective Communication and Compelling Presentation Page 2 Effective Communication Skills Theories of behaviour and interpersonal relationships Types of communication Questioning and listening Barriers to communication Body language Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication Your assertive rights The art of saying No Handling conflict Giving and receiving feedback The Art of NLP (Neuro-Linguistic Programming) Creating a rapport Improving personal and interpersonal relationships Cross-Cultural Communication Developing greater sensitivity to cultural differences Avoiding potential cross-cultural pitfalls Introduction to Presenting Identifying good and bad habits Dealing with common fears Planning and Preparing Effective Presentation The key elements of good structure Tips on dealing with nerves and building self-confidence Using confident body language and eye contact Delivering a Presentation Speaking with confidence whilst reading audience body language Conveying you message clearly and to the point: appreciating the do s and don ts Public Speaking Techniques Understand the dynamics of public speaking Differences between presentations and public speaking Understand how to use rhetorical techniques Dealing with Spontaneous Situations Thinking on your feet Dealing with difficult audiences Preparing and Conducting Effective Meetings Roles and responsibilities Meeting structure Meeting effectiveness Report Writing Developing a report Structuring and delivering a written report Analyse feedback for re-submission Presentation and Speaking in Practice Preparing and delivering a short presentation Evaluation and feedback by group Course Booking +44 (0) training@lmcuk.com

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