Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 666 customers surveyed, 444 responded Likely to Recommend 98% Budget 94% Communication 97% Employees & Subcontractors 99% Expertise 99% Clean & Safe 100% Construction Quality 99% Innovation 99% Problem Resolution 98% Professional & Organized 99% Recent Reviews & Published Comments Mr T. Feb 26, 2018 This was not a 'build' job, but a maintenance issue, specifically concerning the infestation of honeybees in our attic wall during a summer vacation. Whitlock found a beekeeper, cleaned and replaced the insulation and drywall that was affected, plugged up a hole that could have been an entry point,... ; New London, NC; Ms H. Feb 03, 2018 Whitlock has done a large number or projects over many years and all have been done with expertise and the sights have all been kept clean and neat. I have never had to come behind them to clean up or doublecheck. Page 1 of 5

2 Sue M. Feb 02, 2018 M.M.R. Jul 25, 2017 Jan 20, 2017 M.M.P. Waxhaw, NC Jan 19, 2017 Nov 28, 2016 May 04, 2016 Pat S. Charlotte, NC May 04, 2016 We have used them on 2 occasions and have been extremely satisfied. We would recommend them to our friends. They built a house us and then did a redo a leak on another. That was a really hard job. We have had a relationship 50 years with. They built our house in I was in contact with them back in late 1965 when the founder was there. I have a long relationship with Whitlock and they have always been great. The person I have been working with directly is a little slower... We are working with Whitlock on the future projects. exceeded all of our expectations. Their support systems and guidance were invaluable and our Project Manager was a perfect match us. We now have an amazing home of such fine quality and couldn't be happier. I was perfectly satisfied. I had trusted them 16 years to help me whenever I needed, and they have always come through with flying colors. The Supervisor was absolutely amazingly wonderful. He went far beyond his duties to help me. ; New London, NC; Ms L. Mar 24, 2016 They have always been excellent anytime they have helped me. Page 2 of 5

3 M.D.F. Mar 19, 2016 M.M.R. Oct 26, 2015 Oct 21, 2015 May 19, 2015 M.M.C. May 19, 2015 I have used Hubert Whitlock many years and have been very pleased with everything they have done me. Hubert are the best!!! Thank you Richard Reif They do an excellent job. I wish everyone did as well as they do with timeliness and quality. They do a fantastic job. They make it easy us. It is a pleasure to work with them. I am glad that they have been handling projects us. We highly recommend Hubert to all our friends. Hubert remodeled our kitchen last year and we were so pleased we asked them to remodel two bathrooms and bedrooms with the same results.employees, staff and subcontractors could not have been more friendly and courteous. Again, i am very happy with your whole group. Scott was great and I feel like is a huge asset Whitlock. The project manager is really the person that gives you a good or bad feeling process and the company. He bent over backwards to try and meet our needs and make us happy. You have a very very friendly, professional and courteous group. Scott constantly went out of his way to make sure we were comtable and happy. He always made time to meet and answer all of our questions. ; New London, NC; Page 3 of 5

4 Feb 26, 2015 Feb 18, 2015 Sep 04, 2014 Jul 12, 2014 M.A.M. New London, NC Jul 12, 2014 Jan 10, 2014 overall a project of this scope i am very satisfied. If i was going to do it all over again you would be at the top of my list builders. We love working with Hubert. They have been so professional and so good at their work. We have been very pleased with every project! We have had such a great experience with Richard, Tyler, and the team that we'd ideally like to use ALL of our future projects - large and small! Richard was professional, conscientious, and thorough, and all of the guys who worked on our project were, too. Thank you all so much!... Yes, I have recommended to friends and family and have continued remodeling needs too.also would like to do bathrooms in near future again. is excellent is excellent and outstanding. The lake house project was a difficult one due to numerous problems caused by the original builder. The punch list is remarkably short a project of this complexity and all items will be resolved in short order. We are happy campers! Whitlock and our architect, Don Duffy, worked extremely hard to produce a very high quality project. This same team designed and built our primary residence They are excellent. Have worked with them since l989 on different homes. Always more than pleased with their finished project. ; New London, NC; Page 4 of 5

5 D.M.W. Jan 03, 2014 Dec 04, 2013 Dec 02, 2013 Ms W. Dec 02, 2013 Sep 28, 2013 Aug 19, 2013 This was our third remodetling project with you. Even though this 2 bathroom remodeling job was miniscule in comparison to your other present work, we felt that your entire staff made us feel special and just as important as if we were building an entire house. Neighbors even commemted on your efficiency... I have recommended them to others and will continue to recommend. They have done a excellent job. Hubert is a wonderful company. They do what they say they're going to do and they do it on time. I would recommend Hubert Whitlock Builders to anybody and everybody. Yes, and we've used them off and on the last On our next projects, we'll definitely be using Hubert. We were very pleased with what they did and we are going to return and have them do more us. ; New London, NC; Page 5 of 5