Performance Report. November Development Services Division YTD AVERAGE. In this Edition YTD AVERAGE YTD AVERAGE. target: 7 days.

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1 City of McKinney Development Services 221 N. Tennessee St. McKinney, TX McKinney s, including the Building Inspections, Code Services, Engineering and Planning Departments, strives to provide excellent services and customer experiences. Our progress in achieving these goals is consistently monitored internally and publicly reported monthly via this document. Residential Building Permits Phone: Fax: Hours: 8 am - 5 pm Mon-Fri In this Edition p. 1 Building Inspections Dept. - Residential Building Permits - Commercial Building Permits 18 target: 7 days Commercial Building Permits p. 2-3 Code Services Dept. - Code Cases Map - Complaint Responsiveness - Code Case Summaries p. 4 Engineering Dept. - Civil Plan Review - Neighborhood Traffic 8 p. 5 Planning Dept. - Pre-Development Meetings - Plan Review Responsiveness p. 6 Development Services Div. - Voic Responsiveness - Dev. Svcs. Feedback 3 target: 2 days 1

2 November Code Cases Map Total Number of Code Cases JAN 308 FEB 874 MAR 1,142 APR 1,082 MAY 1,181 JUN 1,033 JUL 974 AUG 976 SEP 809 OCT 338 NOV 614 DEC 2

3 Complaint Responsiveness YTD 98% target: 100% Code Case Summaries 6 target: 12 days * Excluding substandard housing, junk vehicle, and zoning cases 3

4 Civil Plan Review 9 Neighborhood Traffic 51 target: 60 days 4

5 Pre-Development Meetings YTD 11 Plan Review Responsiveness Animal 9 3 target: 3 days 5

6 Voic Responsiveness 3,618 4,010 3,999 3,821 3,823 3,731 3,471 3,307 YTD 2,565 2,936 2,879 93% target: 100% Development Services Feedback Letha Frame has been an amazing help and her response has been immediate. I cannot compliment her enough. She has been most professional while making me comfortable that the problems were being addressed in a very timely fashion. She is an exemplary employee! ~ Alison Ratkovic, Code Services request Citizen Self Service worked like a charm! It s going to be a great tool for your organization and for users. I d also like to brag on Lola Isom. She makes the City of McKinney organization look great. She helped me with the CSS portal. She personally responded to make sure I understood and am grateful for her help. ~ Robin Eggen, Arrington Roofing I wanted you to know how happy we are with the service we recently received from Paul Peterman. I was very impressed with his willingness to help at any time we called and with his knowledge of the situation. We appreciate you and your service! ~ Sara Polito, McKinney resident Jeff Harris has made the process easy and clear the entire way. Whenever I have needed any help, he responds promptly and addresses each question and concern. He has also volunteered to assist with alternatives and come up with solutions. Working with y all is always easy. ~ Daniel Zarate, D&R Signs Every time I have an issue, I Terra Bierschwale and she helps me the same day. I never have to wait more than an hour to get a response from her. I just wanted to let you know what a great help she always is. ~ TC Lucero, DR Horton superintendent Doug Lichnovsky should be recognized for his fairness and integrity. ~ Scott Smith, Eldorado Consulting Construction This publication can be made available upon request in alternative formats, such as Braille, large print, audiotape or computer disk. Requests can be made by calling (Voice) or at contact-adacompliance@mckinneytexas.org. Please allow at least 48 hours for your request to be processed. 6

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