THE THINGS YOU NEED TO KNOW ABOUT OUR COMPANY THAT NO ONE WILL TELL YOU

Transcription

1 THE THINGS YOU NEED TO KNOW ABOUT OUR COMPANY THAT NO ONE WILL TELL YOU

2 DAVE TAMMINEN YOUR COMFORT CONSULTANT A LITTLE ABOUT DAVE TAMMINEN BACKGROUND Dave has been with Blind & Sons for over 15 years. He has more than 20 years in the field as an installer and service technician and is one of our most experienced consultants. He has held leadership positions in both the plumbing and indoor air quality departments. One of Dave's favorite aspects of the job is meeting new people and helping them with their heating and cooling needs. Dave is Class 2 EPA Certified He is a member of the Plumber's Pipefitters Union Dave has completed certifications in appliance and refrigeration diagnostics and repair, oil heat diagnostics and combustion testing. PERSONAL Dave enjoys spending time with his family, traveling, fishing and good old American muscle cars. He has four children with his lovely wife Tracy, a respiratory therapist. FROM THE MANAGER S DESK "Dave is clearly one of our most experienced consultants. He has worked as a lead installer, service technician, plumbing department manager, and for the past several years a comfort consultant. Dave s customers are very loyal to him and him to them."

3 Dave Tamminen was professional I greatly appreciated the time Dave spent with me. He was very polite This group of workers were so friendly and helpful. Wish all contractors I deal with were like this crew. Thanks! Dave basically redesigned our ductwork to make the second floor much more comfortable. That was a nice bonus. WHAT DAVE'S CUSTOMERS HAD TO SAY Very friendly. The Blind & Sons interaction was exceptional They were considerate and met or exceeded every expectation we had. Thanks again and please thank all of the folks who worked on our furnace They took care in protecting my flooring and carpet I can't say enough about the quality of employees who sold and installed our new furnace.

4 JIM JONES YOUR COMFORT CONSULTANT A LITTLE ABOUT JIM JONES BACKGROUND Jim has been with Blind & Sons for over 10 years, since Before joining the team as one of our comfort consultants, Jim ran his own electrical contracting company. He enjoys providing solutions for each of their situations. Jim is thorough not only explaining a customer s options, but also he explains how the installation will be done to set the customer s expectations. Completed the local #306 apprenticeship through the I.B.E.W. and obtained his journeyman card. Completed classes for Leviton network cabling. Electrical license # PERSONAL When not at work, Jim enjoys all kinds of sports, but Basketball is his favorite. FROM THE MANAGER S DESK Jim has been an asset to the Blind & Sons family! He has been an Electrician, managed the Electrical Departments, and worked very close with teammates and clients in this field for many years. You will not find a person with as much hands on Electrical knowledge than Jim.

5 Jim Jones is a credit to Blind & Sons. They all were very professional. He took time to answer my questions. Very professional. Caring for my home and belongings were fine! He was professional, courteous and friendly. I am having the work scheduled that he quoted. Jim really impressed me with his knowledge and attitude. WHAT JIM'S CUSTOMERS HAD TO SAY We have had heating, cooling and plumbing work from Blind & Sons and all of the crews were very knowledgeable and professional. Jim Jones was very helpful. Great job team!!! Jim did an outstanding job of explaining the job how to operate the equipment & their representation of your company. Thank Jim Jones for his advice and coordination in this project. The installation was first class Jim Jones was a delight to work with. He was the deciding factor in giving Blind & Sons my business.

6 RICK WITWER YOUR COMFORT CONSULTANT A LITTLE ABOUT RICK WITWER BACKGROUND Rick has grown up with the Blind & Sons family over the past 28 years. He began his work career at Firestone where he worked in development and as a shift supervisor. Six years of management experience at Republic Steel help him when developing trust and finding a common ground with his customers. Rick cares about his customers and has the ability to explain products in a way they understand. He is skilled in and enjoys designing new commercial and residential projects. PERSONAL In his free time, Rick has served as Vice President of NCS of Barberton and the Hoban Booster Club, and has served as the President of his golf league for over 20 years. Rick also volunteered for the Paint Your Heart Out program. Rick is married with a son, a daughter and two grandkids. FROM THE MANAGER S DESK Rick is one of the most knowledgeable consultants. He prides himself on making the projects he designs get installed exactly as promised to his clients. Once a customer buys from Rick, they always want him to be their consultant for every other service they need from Blind & Sons.

7 Rick Witwer was outstanding. These guys are pros! Done and done right Rick W is good to work with too. Our workers were friendly and careful with our home on such a rainy day. It was lonesome when they left. I would recommend them to others. WHAT RICK'S CUSTOMERS HAD TO SAY I am extremely impressed with him. They were very careful about not leaving dirt in the house. These fellows did a very professional job. Extremely knowledgeable guys. "Nice job! Rick made sure I understood all the details of the systems.

8 KEVIN BARGER YOUR COMFORT CONSULTANT A LITTLE ABOUT KEVIN BARGER BACKGROUND Kevin is one of our most personable consultants and comes to us with indepth experience in the field. Kevin has worked in the indoor air quality department and the service department before transferring to the comfort consultant department where he currently resides. Kevin s favorite part about his job is interacting with customers. Kevin's customers are always impressed with his work ethic and attention to detail. PERSONAL When he is not at work, he enjoys outdoor sports such as hunting. FROM THE MANAGER S DESK Kevin really cares about creating the best solution for our customers and our customers appreciate his work ethics in return!

9 Art M. called us to say that he wanted to commend Kevin on his service and that he did an excellent job at his home today. Kevin is the best one yet. He did an excellent job. He is a sharp young man. Roberta M. called in to let us know that Kevin was polite, courteous and couldn t have been nicer. Kevin did a wonderful job. He is very pleasant and mature. It s nice to see a young person working so hard. Robert H. called in to let us know that he has had Kevin to his home twice now and he is very pleased with him. Kevin has a great personality and is very skilled. WHAT KEVIN'S CUSTOMERS HAD TO SAY Tim R. called our Customer Service to let us know Kevin did a great job. Kevin worked very hard at what he was doing and was very personable! Joann L. called to say Kevin Barger was quick, kind, courteous, gracious, respectful and did a great job. He did so much for me today. He is a really nice gentleman.. Dotty C. called to say how very happy she was with Kevin Barger during her service today. "He s a keeper and went way above and beyond."

10 BILL MARQUARDT YOUR COMFORT CONSULTANT A LITTLE ABOUT BILL MARQUARDT BACKGROUND Bill is one of our most experienced consultants and has been with Blind & Sons for over 32 years. He has done it all in the business including installation and management. He is an excellent listener and a good problem solver. Bill enjoys meeting new people and helping them with their heating and cooling needs. PERSONAL In his spare time, Bill can be found working on his home or in his yard. He also enjoys spending time with his family. FROM THE MANAGER S DESK Bill has done it all in the service business! He has been an installer, managed several departments, and worked very close with clients in this field for over 32 years. You will not find a person with as much hands on knowledge than Bill.

11 Good man We were very pleased with the work that was done! Arrived on time I just wanted to say that I received seven different quotes and my salesman, Bill was the reason I went with Blind & Sons. Very knowledgeable From Bill the estimator, to the installers, Top notch workers! Thank you! WHAT BILL'S CUSTOMERS HAD TO SAY Thorough Bill was a HOOT! Very careful Professional It was a pleasure to have them in my home. Helpful

12 JEREMIAH NUTTER YOUR COMFORT CONSULTANT A LITTLE ABOUT JEREMIAH NUTTER BACKGROUND Jeremiah has been in the plumbing industry for over 15 years and enjoys meeting new customers every day. He enjoys the challenge of diagnosing a customer s plumbing issues and making sure that the problem is solved. PERSONAL In his spare time he likes to fish, deer hunt and spend time with his family. FROM THE MANAGER S DESK Jeremiah is a phenomenal young man. He is very knowledgeable in his field and is detail oriented with every job. He is a blessing to have on the Blind & Sons team.

13 Jeremiah did a great job today during the camera inspection. Jeremiah was knowledgeable. He explained everything and answered all my questions. On a scale of 1-10 Jeremiah was a 10. He was on time. He cleaned up when he was finished. WHAT JEREMIAH'S CUSTOMERS HAD TO SAY Very professional He was the nicest young man; would have him back out anytime. He went the 'extra step.' Jeremiah was at the home for the whole project and was very concerned to do a complete, good job. Very helpful As the job progressed he kept me up to date with all costs.

14 MIKE SINE YOUR COMFORT CONSULTANT A LITTLE ABOUT MIKE SINE BACKGROUND Mike has been giving his heating and cooling knowledge to people for 16 years. He enjoys getting to meet and then help new people solve their problems every day. FROM THE MANAGER S DESK PERSONAL In his free time Mike enjoys spending time with his family and riding his motorcycle. Mike Sine is a great team player and has a plethora of HVAC knowledge. He is loyal to his customers and to the company.

15 What a super great job Mike Sine! We are very happy with their work, and also Blind & Sons. He answered all my questions. Very helpful Mike and Jordan did a great job! Very knowledgeable. WHAT MIKE'S CUSTOMERS HAD TO SAY Mike was professional in his workmanship I m looking forward to my next service call with Blind & Sons. Mike and Todd did an excellent clean job. Great job. Mike is a fantastic lead man. Professional

16 RUSS MCCOY YOUR COMFORT CONSULTANT A LITTLE ABOUT RUSS MCCOY BACKGROUND Russ has over 25 years of experience in helping customers with their needs. He likes meeting different and interesting people every day. PERSONAL In his free time Russ enjoys camping, playing guitar, and volunteering time at youth sports, including coaching Little League. FROM THE MANAGER S DESK We are pleased to have Russ on our team. He relates well to his customers and is professional.

17 Very professional I was very pleased overall with the appointment and the outcome. Everything was awesome They showed a lot of respect in my home Russ was amazing I can t wait to recommend you to my friends and family WHAT RUSS' CUSTOMERS HAD TO SAY The benefits and guarantees that Russ explained were worth every penny. Very personable I was very pleased with the whole install and sales experience! Very knowledgeable They showed a lot of respect in my home Not a hard sell.

18 ED KLIMKO YOUR COMFORT CONSULTANT A LITTLE ABOUT ED KLIMKO BACKGROUND Ed excels at giving customers the comfort and the peace of mind that should come along with your home. PERSONAL In his free time, he enjoys spending time with his family, coaching sports, and playing a little bit of golf. He likes meeting different and interesting people every day. FROM THE MANAGER S DESK His expertise has lead him to become one of the most liked and reliable consultants. He is known for bringing customers the best value to their Heating and Cooling system." 1412.AH-BS.Credibility Book Ed bio.indd 2 9/15/15 10:41 AM

19 Very professional I was very pleased overall with the appointment and the outcome. Everything was awesome They showed a lot of respect in my home Ed was amazing I can t wait to recommend you to my friends and family WHAT ED'S CUSTOMERS HAD TO SAY The benefits and guarantees that Ed explained were worth every penny. Very personable I was very pleased with the whole install and sales experience! Very knowledgeable They showed a lot of respect in my home Not a hard sell AH-BS.Credibility Book Ed bio.indd 3 9/15/15 10:41 AM