Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 8,579 customers surveyed, 5,108 responded Clean & Safe 93% Installation Crew 95% Professional & Organized 93% Sales Knowledge 94% Quality Of Materials 97% Work Done Right 91% Likely to Recommend 90% Schedule 93% Value 91% Communication 90% Recent Reviews & Published Comments Kevin S. West Grove, PA Apr 10, 2019 Alan A. Reva, VA Apr 10, 2019 Not a good overall Crews rushed through the siding installation which resulted in many returned trips to complete the project. Not totally satisfied with the quality of work the price. They do good work. behalf of in In this report, Page 1 of 6 report. Visit more about.

2 Gabriel L. Frederick, MD Apr 10, 2019 Tim J. Burke, VA Apr 09, 2019 Mary G. Ft Washington, MD Apr 07, 2019 Ron S. Manassas, VA Apr 07, 2019 Paul B. Front Royal, VA Apr 04, 2019 Jeter B. Jackson, NJ Mar 31, 2019 All-around wonderful and easy experience, from the first consultation to the final inspection. An awesome looking roof a competitive price and no hassle! I have already recommended them to two of our friends. They are very good and very efficient. We only had one issue but it was taken care of right away. There was a little bit of damage to our screen door and we still need to hear back from them but that was really my only concern. No Look Home Design made this an easy Our neighbor watched the work being done and said that he understood why we selected them over others to do the work. The crew did a fantastic job. Excellent job with the roofing & gutters. Price was fair and thus far there have been no problems with the work. I thought was professional. They actually got the job done in half a day, which was much less time than I thought it was going to take. They were courteous and did a nice job! Caveat emptor! Unless you a a glutton punishment avoid this company at all costs. Promises were made that were carefully omitted from the contract. I was more than willing to compromise, but most requests fell on deaf ears. $28, spent a $15, job. A lifetime warranty that is only... behalf of in In this report, Page 2 of 6 report. Visit more about.

3 Tonja L. White Plains, MD Mar 27, 2019 Gail K. Springfield, VA Mar 27, 2019 They did a great job. The sales staff and installers were very friendly and professional, however, their customer service is lacking. Aurora R. Burke, VA Mar 25, 2019 Kristin P. Oakton, VA Mar 25, 2019 Diane W. W Windsor Township, NJ Mar 18, 2019 Lydia H. Toms River, NJ Mar 18, 2019 Great work provided by the company!!! did a great job of working with me and my insurance to get a great job done. I am very satisfied with the quality of the materials and my Very pleased with the quality of the materials used. The consultant helped us choose colors and options that make the house look fantastic. Contracting in the winter made scheduling the exact work days a little challenging. We experienced a couple of schedule slips bee we finally found a stretch of... Lauren impressed me from the very beginning. She was very professional, knowledgeable, and personable. From the first time we met with her to the end of the project she was always available. Jay was also very responsive and quick to assist me with any questions or concerns I had as well. behalf of in In this report, Page 3 of 6 report. Visit more about.

4 Walter L. Pikesville, MD Mar 18, 2019 Kenneth S. Westminster, MD Mar 16, 2019 Christine H. Sicklerville, NJ Mar 14, 2019 Kevin S. Columbia, MD Mar 12, 2019 Tom M. Leesburg, VA Mar 09, 2019 I am sorry to have to state that Nu Look Home Designs does not rate a positive review. We contracted with them a simple roof replacement in September paying a premium price - and it took until March 2019 to get all of the problems resolved. Very stressful. I don't necessarily blame the eman... The team at NuLook made my house the best looking house on the block. I am very pleased that I have settled with NuLook after all the other roofing company's in the local area. Best new home owner decision that I made. NuLook, thank you my new look! Excellent craftsmanship and quality work We were completely satisfied at every step of the project: The estimate was within our planned expected budget. The sales rep answered all of our questions completely. The materials were top of the line. The schedule the work was expedited. We saw every step of the project from removal of the... I was impressed with the workmanship and the organization of the people that came to install the roof. behalf of in In this report, Page 4 of 6 report. Visit more about.

5 Molly M. Waldorf, MD Mar 03, 2019 Kristin P. Oakton, VA Feb 28, 2019 Andrea C. Allentown, NJ Feb 28, 2019 Justin J. Berryville, VA Feb 28, 2019 Samuel O. Woodbridge, VA Feb 25, 2019 Fair price, great communication, professional installation - we are so very pleased with how this purchase and this contract has been executed. The windows are already making a huge difference in the comt level and appearance of our home. We absolutely will recommend them to others. I felt that did a great job of working with my insurance and myself to get the job done. I am certain you will NOT publish this because it is NOT flattering. Day 1 - Wrong roof color on shingles delivered; wasted 4.5 hrs awaiting correct color singles. No project manager - when he showed up he complained about how far he had to travel. Was rude and totally ineffective. Never returned... Great workmanship, fast and professional installation of roof and windows. The scheduling was a complete disaster. It turned in to a 5 month project. From start to finish, the salesperson as well as the installers were definitely professional and courteous. The only dislike I had was with waiting three months to install a sliding door. However, besides that, I would definitely recommend this company. The salesperson was not only knowledgeable and... behalf of in In this report, Page 5 of 6 report. Visit more about.

6 Ran H. Parkville, MD Feb 23, 2019 Clifton B. Alexandria, VA Feb 22, 2019 Judy T. Silver Spring, MD Feb 20, 2019 Gary D. Middle River, MD Feb 19, 2019 Jamie R. Washington, DC Feb 18, 2019 Sanjeev S. Ellicott City, MD Feb 16, 2019 There were many scheduling issues; rescheduling a hand full of times. First time because the materials did not arrive on time and others because of weather. The workers that worked on the home also at times just arrived late, did not adequately fix the front plyboard areas until reminded many times... did a great job. Very courtesy and easy to work with, a little over priced. We are happy with the roof, and we love the way it looks. They gave excellent service. They are professional and are greatly focused. Their timely response was great and they did a great job. behalf of in In this report, Page 6 of 6 report. Visit more about.