Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 166 customers surveyed, 115 responded Budget 100% Clean & Safe 99% Communication 99% Construction Quality 100% Employees & Subcontractors 100% Expertise 100% Problem Resolution 100% Professional & Organized 100% Punchlist 99% Schedule 96% Recent Reviews & Published Comments Feb 23, 2019 It is great having an online tool to track progress. Every person who has been here has been professional and courteous. Great experience so far! behalf of Page 1 of 7 report. Visit more about.

2 Kathleen K. Dec 07, 2018 Dec 07, 2018 Dec 04, 2018 Paul S. Nov 09, 2018 Keep up the good work. The staff was all good and they did the work well and had respect my property. Comment from Thank you the positive review. We were so glad that we were able to assist you with your bathroom renovation project. The improvements are beautiful. I chose him because I have known him a long time and when the time came to do the work I knew he was the one I was going to hire. Keep up the good work. This bathroom renovation was by far the best experience I have had with home contractors in my nearly 40 years of home ownership. They made the process easy. They were always friendly and professional. All of the craftsmen did superior work. Saying they are organized is an understatement! Projects are approached and the work is coordinated like a ballet. Each of our projects have always been well done! Project team worked extremely well within our requested timeline. Project was materially completed in two weeks, with punch list items completed in week 3. Outstanding! behalf of They consistently use top quality materials and quality vendors. Treats problems as opportunities which results in much better outcomes. Page 2 of 7 report. Visit more about.

3 Lynwood W. Aug 28, 2018 Aug 28, 2018 Aug 21, 2018 The Communication was awesome, and Leo always works towards and expects perfection! We have used Leo Lantz several projects and will use them again. We always recommend them to others. We have used Leo Lantz Construction three projects now and have more planned. They are great with delivering quality results and are so easy to work with. Awesome folks! Comment from Thank you the positive review. It's been our pleasure to collaborate on such wonderful projects with you. We have been satisfied with all aspects of the They have gone above and beyond our expectations. Leo Lantz was rated highly, with excellent reviews from clients, and I appreciated the detailed inmation provided on the website. We interviewed three companies, but after talking to Leo, we just felt he was the right choice us. We felt he was straight ward, knowledgeable, respected in the... Once I met them and developed a good feeling about their commitment to do good work and the reviews highly recommended them. behalf of Aug 02, 2018 Excellent team of people to work with. We ve been very happy with the whole process. Already planning more work with them. Page 3 of 7 report. Visit more about.

4 Jun 28, 2018 May 08, 2018 Jann M. May 08, 2018 Bob S. N. Chesterfield, VA Apr 05, 2018 Uneseen subcontractor injury substantially delayed our project, but Leo worked to complete the items that didn t involve that contractor as quickly as possible. He and his staff made the best of an untunate situation. I was most satisfied with their communication. The time thing went a little over, but they always communicated if something did not come in. They always let us know what was going on. The overall result is wonderful. Professional, helpful, quality work. Comment from Thank you the positive review. Your new Aging in Place master bath remodel is beautiful. This is our third contracted job with Leo. He has always been very professional and comes in on time. He has the best sub contractors. We have not been dissatisfied at all. Comment from Thank you the positive review. It is always a pleasure creating such beautiful projects with you. behalf of Page 4 of 7 report. Visit more about.

5 Milan H. Midlothian, VA Apr 03, 2018 Jann M. Mar 27, 2018 Feb 12, 2018 Leo and his team were professional and great to work with during our bathroom remodel. Kimberly handled our project support in a positive and timely way, communicating with us on detail changes, scheduling, etc. We appreciated the highly skilled workmanship of all Leo's team, especially David, who turned... Comment from Thank you the positive review. Your new rain tile shower is gorgeous! I feel they are outstanding in every aspect and they do excellent work. Comment from Thank you the positive review. We always try are best and strive to improve our customer experiences. Our kitchen remodel is the second job Leo Lantz has done in our house. We are extremely satisfied with the service, craftsmanship, and results. We appreciate, too, that Leo uses local businesses and manufacturers in his contracting and would recommend Leo Lantz Construction, Inc. without reservation. behalf of Page 5 of 7 report. Visit more about.

6 Art R. Jan 25, 2018 Art R. Jan 04, 2018 Nov 23, 2017 Nov 10, 2017 Nov 10, 2017 I would whole heatedly recommend Leo Lantz Construction to anyone seeking to remodel their kitchen. The entire job was completed much faster than we anticipated and their communication throughout the process was greatly appreciated. We felt like we knew what was being done and our daily lives were not... Comment from Thank you the positive review. Your new kitchen is beautiful! It was unbelievably smooth process from start to finish. Leo shows an incredible attention to detail and keeping the process running smoothly and efficiently, which helped get it done in a very short amount of time. Leo and his staff keep you well inmed. They are great group of people that care about your project. Leo has remodeled both our kitchen and master bathroom over the last two years. Would highly recommend. Outstanding communications! Found problems bee I did! behalf of Page 6 of 7 report. Visit more about.

7 Greg D. Nov 10, 2017 Marian P. Nov 07, 2017 Leo and team earned our trust from day one. Between living a couple hours from our remodeling project and frequent work travel, it was such a relief to trust our contractor to take care of the details, respond to all questions and concerns immediately, and take care of our property as if it were his... Comment from Thank you the positive review. Your whole house remodel is a thing of beauty! it has truly been an enjoyable time in the mist of remodeling our kitchen. Working with Leo, Kimberly and brad was tops. Never was there a mess left and the end of a work day. Never did I have to worry about the quality of workmanship from anyone. Everyone was very professional and personable.our kitchen... Comment from Thank you the positive review. What a beautiful kitchen transmation! behalf of Page 7 of 7 report. Visit more about.