Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 558 customers surveyed, 358 responded Likely to Recommend 98% Clean & Safe 97% Communication 95% Problem Resolution 98% Quality Of Materials 99% Sales Knowledge 99% Quality Of Workmanship 98% Schedule 97% Professional & Organized 98% Value 98% Recent Reviews & Published Comments relies Windows in ; Round Rock, Alamo Z. Caldwell, TX Jul 18, 2018 Everything was done as they told us it would be done. We were very satisfied. Brandon R. May 21, 2018 We were floored by the value we got from the team at Austin Pro Siding & For a very reasonable price, we had a great experience with planning and scheduling. And we couldn't believe how efficiently and professionally they completed the work. It was by far our best experience with any company... Page 1 of 5

2 Trey E. Apr 27, 2018 The guys at Austin Pro Siding are great. Kyle and Kevin worked with me from start to finish. They patiently put up with my many questions, and handled all my concerns. I would definitely recommend them. Job well done! Apr 16, 2018 John B. Apr 16, 2018 Bill B. Dripping Springs, TX Apr 02, 2018 Mar 20, 2018 Lindsey C. Spicewood, TX Mar 20, 2018 Really good overall- impressed with the whole experience from start to finish. Quality work at a good price- very discerning customer very satisfied. Impressed, well done. Windows replacement is outstanding, siding work not so much. I have managed many contractors and subcontractors and Austin Pro Siding and Windows has exceeded all expectations on all 3 jobs that I have used them. Paul is honest and reliable. There has not been a single change order or unexpected cost that came up. They showed up when they said they were going... I have managed many contractors and subcontractors and Austin Pro Siding and Windows has exceeded all expectations on all 3 jobs that I have used them. Paul is honest and reliable. There has not been a single change order or unexpected cost that came up. They showed up when they said they were going... relies Windows in ; Round Rock, Mar 10, 2018 I was satisfied with the customer service. It is great and they have great communication. Page 2 of 5

3 Feb 15, 2018 Kimberly M. Lakeway, TX Feb 15, 2018 Jan 09, 2018 Pat G. I was most satisfied with the customer service and their prompt response time. Paul is wonderful and his staff is very efficient and prompt. I couldn't be more pleased, overall they are just wonderful. Steve was meticulous and did a great job. Paul was easy to work with and gave expert advice. Most satisfied with the professionalism we encountered with Paul and Steve. They are both very good at what they do. It was easy and looks great! Will use them again in the future. The entire process was great, and the installed product is also great They took care of every problem I had. I was satisfied with the entire From the initial sales meeting, delivery of materials, windows, siding installation, painting, to final cleanup, the job was done extremely well especially to this perfectionist standards. These professionals and their teams are pleasant to work with, dependable, responsive, honest and trustworthy. In... relies Windows in ; Round Rock, Page 3 of 5

4 Eric B. Dec 27, 2017 Great job every step of the way. Very communicative during the process. Total pros and would recommend to anyone. Dec 14, 2017 Diane H. Dec 14, 2017 Marshall K. Lakeway, TX I thought they were very professional and efficient. They got the job done in a hurry. They did outstanding work. They did great work! Those guys are super! They are the best! I was most satisfied with their professionalism and attention to details from the sales quotation to the final installation. My experience with was what you would expect from a quality organization. From the sales experience to the installation to the final billing, everything went smoothly, as expected. The installation team showed up on time, as committed, cleaned up the job site every day,... relies Windows in ; Round Rock, Mike P. Nov 15, 2017 As a builder, I run across a lot subcontractors that are both great and some not so great. These guys are outstanding from sales to installation. The window quality is very good and they installed a full house of windows in one day. We had a few small touch ups that they easily took care of which... Page 4 of 5

5 Jim E. Oct 20, 2017 Wayne T. Round Rock, TX Jul 18, 2017 Sallie T. Jun 08, 2017 Susan L. Jun 08, 2017 Shayne W. May 20, 2017 Exceeded my high level of expectations!paul, Jaco and Chuck's personnel attention to my home was impressive. All three showed up at my home to measure, review and discuss my window replacement.chuck's expertize in carpentry was appreciated when he replaced a very water damaged windowsill.chuck's crew... were fantastic! They delivered on the task at hand and all the Crew's were friendly, efficient and professional. This was a large project with full window replacement, siding removal, replacement & paint. Everything done to a tee! Thank you Gentlemen! Would definitely recommend! Can't recommend them enough. Incredible service from all the staff and great quality. Great company! They did everything we agreed on. They are honest and easy to work with! Very professional and knowledgeable staff. Our siding project was completed much quicker than expected and we are very happy with the results. We have received quite a few compliments from the neighbors. relies Windows in ; Round Rock, Page 5 of 5