2016- The Wharton School, University of Pennsylvania Philadelphia, PA Assistant Professor of Operations, Information and Decisions

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1 HUMMY SONG The Wharton School University of Pennsylvania 560 Jon M. Huntsman Hall 3730 Walnut Street, Philadelphia, PA Phone: (215) Fax: (215) oid.wharton.upenn.edu/profile/hummy/ ACADEMIC POSITIONS The Wharton School, University of Pennsylvania Philadelphia, PA Assistant Professor of Operations, Information and Decisions Leonard Davis Institute of Health Economics Philadelphia, PA Senior Fellow EDUCATION 2017 Ph.D., Harvard University Cambridge, MA Dissertation: Drivers of Physician Productivity and Performance: The Role of Queuing Systems, Relative Performance Feedback, and Cohort Turnover 2011 M.P.P., Harvard Kennedy School of Government Cambridge, MA 2008 A.B., magna cum laude, Harvard College Cambridge, MA REFEREED PUBLICATIONS 1. Song H, Tucker AL, Murrell KL, Vinson DR. Closing the Productivity Gap: Improving Worker Productivity through Public Relative Performance Feedback and Validation of Best Practices. Management Science (forthcoming). Finalist, 2015 MSOM Student Paper Competition. Honorable Mention, 2015 INFORMS Behavioral Operations Management Section Best Working Paper Award. 2. Song H, Ryan M, Tendulkar S, Fisher J, Martin J, Peters AS, Frolkis JP, Rosenthal MB, Chien AT, Singer SJ Team Dynamics, Clinical Work Satisfaction, and Patient Care Coordination Between Primary Care Providers. Health Care Management Review 42(1): Runner-Up, 2015 AOM Annual Meeting Health Care Management Division Best Paper Award. 3. Song H, Tucker AL Performance Improvement in Health Care Organizations. Foundations and Trends in Technology, Information and Operations Management 9(3-4): Song H, Tucker AL, Murrell KL The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay. Management Science 61(12): Winner, 2015 INFORMS Health Applications Society Best Student Paper Competition. Winner, 2014 AcademyHealth Annual Research Meeting Organizational Behavior and Management Division s Best Abstract.

2 5. Song H, Chien AT, Fisher J, Martin J, Peters AS, Hacker K, Rosenthal MB, Singer SJ Development and Validation of the Primary Care Team Dynamics Survey. Health Services Research 50(3): ADDITIONAL PUBLICATIONS 6. Song H, Veeraraghavan S. Quality of Care: An Operations Perspective of Health Care Quality. In T Dai, S Tayur (Eds.), Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations (forthcoming). 7. Vinson DR, Song H, Tucker AL, Murrell KL Leveraging Open Data with Best Practices to Reduce Length of Stay. Academic Emergency Medicine 24(S1): S202. (SAEM 2017 Abstracts). 8. Song H Public Relative Performance Feedback in Complex Service Systems: Improving Productivity through the Adoption of Best Practices. Manufacturing & Service Operations Management 18(2): (Abstracts of 2015 Student Paper Competition Winners). 9. Song H, Ryan M, Tendulkar S, Chien AT, Fisher J, Martin J, Peters AS, Frolkis JP, Rosenthal MB, Singer SJ Team Dynamics, Clinical Work Satisfaction, and Patient Care Coordination Between Primary Care Providers. In John Humphreys (Ed.), Proceedings of the Seventy-fifth Annual Meeting of the Academy of Management. (Abstracts of 2015 Best Paper Award Winners). WORKING PAPERS 10. Song H, Huckman RS, Barro JR. Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals. Finalist, 2015 POMS College of Healthcare Operations Management Best Paper Competition. 11. Armony M, Roels G, Song H. Pooling Queues with Discretionary Service Capacity. RESEARCH IN PROGRESS 12. Song H, Tucker AL, Graue R, Moravick S, Yang JJ. Allocating Inpatient Beds to Off-Service Patients: Tradeoffs and Consequences. 13. Kim S-H, Song H, Valentine M. Team Familiarity and Partner Variety in Temporary Teams. 14. Andreyeva E, David G, Song H. The Effects of Post-Acute Care Visit Length on Hospital Readmission. AWARDS AND HONORS Research Winner, INFORMS Health Applications Society Best Student Paper Competition, Finalist, MSOM Student Paper Competition, Honorable Mention, INFORMS Behavioral Operations Management Section Best Working Paper Award, Finalist, POMS College of Healthcare Operations Management Best Paper Competition, Runner-Up, AOM Annual Meeting Health Care Management Division Best Paper Award, Best Abstract Award, AcademyHealth Organizational Behavior and Management Division, Page 2 of 6

3 Thomas T. Hoopes Prize for outstanding undergraduate honors thesis, Harvard College, Teaching Harvard University Derek Bok Center Certificate of Distinction in Teaching, Harvard University Derek Bok Center Certificate of Distinction in Teaching, Harvard University Derek Bok Center Certificate of Distinction in Teaching, Service Meritorious Service Award, Management Science, Joan P. Curhan Citizenship Award, Harvard PhD program in Health Policy, FELLOWSHIPS AND GRANTS Wharton Dean s Research Fund ($12,000), Harvard Business School Doctoral Fellowship, Daniel A. Buckley Scholarship, Harvard University, Daniel A. Buckley Scholarship, Harvard Kennedy School, Cogan Family Fund for Humanitarian Studies ($2,500), Harvard Kennedy School Summer Internship Fund ($2,500), Charles Warren Center ($2,230), Center for American Political Studies ($1,000), Harvard College Research Program ($2,000), INVITED ACADEMIC TALKS 2018 Center for Health Incentives & Behavioral Economics, University of Pennsylvania Duke Strategy Conference, Fuqua School of Business, Duke University. Perelman School of Medicine, University of Pennsylvania Carlson School of Management, University of Minnesota. Anderson School of Management, University of California, Los Angeles. Marshall School of Business, University of Southern California. Stanford Graduate School of Business, Stanford University. Olin School of Business, Washington University in St. Louis. Columbia Business School, Columbia University. The Wharton School, University of Pennsylvania. London Business School. INSEAD. Ross School of Business, University of Michigan. Haas School of Business, University of California, Berkeley. Booth School of Business, University of Chicago. Kenan-Flagler Business School, University of North Carolina at Chapel Hill. MIT Sloan School of Management, MIT Kellogg School of Management, Northwestern University. Goizueta Business School, Emory University. Moore School of Business, University of South Carolina. Fisher College of Business, The Ohio State University. Darden School of Business, University of Virginia. Page 3 of 6

4 INVITED CONFERENCE PRESENTATIONS The Effects of Post-Acute Care Visit Length on Hospital Readmission INFORMS Annual Meeting. Houston, TX, Pooling Queues with Discretionary Service Capacity INFORMS Annual Meeting. Houston, TX, Allocating Inpatient Beds to Off-Service Patients: Tradeoffs and Consequences INFORMS Annual Meeting. Houston, TX, INFORMS Healthcare Conference. Rotterdam, Netherlands, POMS Annual Conference. Seattle, WA, Closing the Productivity Gap: Improving Worker Productivity through Public Relative Performance Feedback and Validation of Best Practices. Penn Health Policy Retreat. Philadelphia, PA, POMS Annual Conference. Orlando, FL, INFORMS Annual Meeting. Philadelphia, PA, Patient-Centric Healthcare Management in the Age of Analytics Conference. Bloomington, IN, Wharton Workshop on Empirical Research in Operations Management. Philadelphia, PA, INFORMS Healthcare Conference. Nashville, TN, Behavioral Operations Conference. Ithaca, NY, Harvard Business School Program for Research in Markets & Organizations Seminar. Boston, MA, POMS Annual Conference. Washington, DC, The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay INFORMS Healthcare Conference. Nashville, TN, Harvard Business School Program for Research in Markets & Organizations Seminar. Boston, MA, AcademyHealth Annual Research Meeting. San Diego, CA, INFORMS Annual Meeting. Minneapolis, MN, AOM Annual Meeting. Orlando, FL, MSOM Conference. Fontainebleau, France, INFORMS Healthcare Conference. Chicago, IL, Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals POMS Annual Conference. Washington, DC, AcademyHealth Annual Research Meeting. San Diego, CA, INFORMS Annual Meeting. Minneapolis, MN, Transforming Team Dynamics in Primary Care Practices: Changes Between Year 1 and Year 2 of the Academic Innovations Collaborative AcademyHealth Annual Research Meeting. Minneapolis, MN, SGIM Annual Meeting. Toronto, Canada, Team Dynamics, Clinical Work Satisfaction, and Provider Coordination in Primary Care Practices AOM Annual Meeting. Vancouver, Canada, Page 4 of 6

5 AcademyHealth Annual Research Meeting. San Diego, CA, Innovating Through Team-Based Care in Primary Care Settings AOM Annual Meeting. Philadelphia, PA, Do Volunteer Community Health Workers Impact Health Behaviors? A Study of Rural Uganda Global Health and Innovation Conference. New Haven, CT, TEACHING The Wharton School, University of Pennsylvania OIDD 615: Operations Strategy (MBA Core), Spring 2017, Fall 2017 OIDD 101: Introduction to Operations and Information Management (UG Core), Fall 2017 Harvard University GHHP 50: Quality of Health Care in America (UG Elective), Spring 2013, Spring 2014; teaching fellow USW 11: American Health Care Policy (UG Elective), Fall 2010; teaching fellow STAT E102: Fundamentals of Biostatistics (Continuing Education), Spring 2010; teaching fellow PROFESSIONAL SERVICE Judging Service for Paper Competitions INFORMS Behavioral Operations Management Section Best Working Paper Award, INFORMS Health Application Society Pierskalla Award, M&SOM Student Paper Competition, POMS College of Healthcare Operations Management Best Paper Competition, Refereeing Service for Journals Ad hoc referee for the following journals: Management Science, Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management, Health Care Management Review, BMC Health Services Research, Bulletin of the World Health Organization, American Journal of Tropical Medicine and Hygiene. Refereeing Service for Conferences Academy of Management Conference, Organization of Sponsored/Invited Sessions in International Conferences Session Chair, INFORMS Annual Meeting, 2016, Session Chair, INFORMS Healthcare Conference, Session Chair, POMS Annual Meeting, 2017, Session Chair, Academy of Management Annual Meeting, 2014, Professional Memberships Institute for Operations Research and Management Sciences (INFORMS), Manufacturing and Service Operations Management Society (MSOM), Production and Operations Management (POMS). Page 5 of 6

6 ACADEMIC SERVICE The Wharton School, University of Pennsylvania Member, OID Departmental Seminar Committee, 2016, Harvard Business School Member, Wyss Doctoral Mentoring Awards Committee, 2013, 2014, 2015, Member, Doctoral Programs Student Advisory Committee, 2011, 2012, 2013, 2014, 2015, OTHER PROFESSIONAL EXPERIENCE Development Research, TAMTAM (Together Against Malaria), Mukono and Gulu, Uganda. Policy Research, The Century Foundation, New York, NY. Policy Research, Campaign for Tobacco-Free Kids, Washington, DC. OUTSIDE ACTIVITIES Non-resident Tutor, Mather House, Harvard University (unpaid position), Cambridge Rindge and Latin School Commercial Design Advisory Board (unpaid position), Sophomore Advisor, Mather House, Harvard University (unpaid position), Editor-in-Chief, Kennedy School Review (unpaid position), Page 6 of 6