WHO TO CALL. Texas WIC Program Health and Developmental Services. Outside of Austin/Travis County follow the menu options

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1 WHO TO CALL Texas WIC Program Health and Developmental Services Outside of Austin/Travis County follow the menu options Within Austin/Travis County press 1 followed by extension number is also available for anyone on this list: firstname.lastname@hhsc.state.tx.us This phone list, designed as a resource for Local Agency Directors, includes contact information for questions or concerns in specific areas. September, 2017

2 Information Response Management (IRM) IRM Policy Liaisons should be called first for most communication. They are the link between the Local Agencies and the State Agency, and should be called for assistance in locating an appropriate person or topic. Clinic/LA calls for administrative or partial locks, damaged EBT cards, or policy / other inquiries: Select option 6, then option 4. After that, choose (1) damaged cards or (2) policy issues. Client/participant calls for reporting lost or stolen card: 800-WIC-FORU ( ) A Annual Plan of Operations (APO)... Olga Mikheeva Approved Foods... Paula Kanter Automation Issues... Rob Wilson Approved Product List... Lee Ann Fulgham B Breast Pump Orders / Retrieval / Vendor Issues... Letty De La Rosa Breast Pump Policy and Issuance... Faith Njoroge Breastfeeding Lactation Services Funding... Faith Njoroge Mother-Friendly Worksite & Breastfeeding in Public... Julie Stagg National Breastfeeding Month... Faith Njoroge Peer Counselor Program... Kristina Arrieta Prenatal Breastfeeding Education Bags... Letty De La Rosa Promotion, Education, Policy... Tracy Erickson Rights at Work... Department of Labor Texas Ten Step Program... Veronica Hendrix

3 C Caseload Increases... Cara Tomlinson Child Abuse Reporting Requirements of Rider 14 Quality Management Ext 6250 or Clinic Address / Hours of Operation Updates... WICClinics@dshs.texas.gov Clinic Anthropometric Equipment... Leona Duong Computer Help Desk Computer Support... Rob Wilson Contracts Local Agency... Elsa Rodriguez D Disaster After Hours Contacts (mobile)... Lisa Rankine (mobile)... Edgar Curtis (mobile)... Amanda Hovis Dietetic Internship... Melissa Mouton E Electronic Benefits Transfer (EBT)... Jarrett Morgan (mobile) EBT Cards / Supply Issues... Paul Le F Farmers Market Cash Value Benefits (CVB)... Jarrett Morgan Fiscal (LA) & Incentive Issues... Elsa Rodriguez Fiscal (State) Issues... Paula Childress Food Packages... Paula Kanter Formula Approval Pager Formula Drop Ship Sandra Brown Pat Koym

4 Formula Issues Sandra Brown Pat Koym Akata Sanghani Noemi Hernandez Formula EBT Issues... Sandra Brown Funding Formula... Elsa Rodriguez L Legislative Questions or Requests from Federal or State Legislators... Kristy Hansen M Materials... Clarissa Miles (forms, brochures, posters, manuals, training / education / outreach materials, videos, DVDs, etc) O Open Records / Public Information... Leona Duong On-site Vendor Evaluations... Bessie Felton Outreach... Melanie Smith P Performance Measures... Elsa Rodriguez Policies Breastfeeding... Tracy Erickson Certification / Clinic... Rachel Edwards Local Agency Accounting... Elsa Rodriguez Nutrition Education... Shirley Ellis Vendor... Heather Claybrook Q Quality Management... Gloria Staats R Records Retention... Olga Mikheeva

5 S Subpoenas for WIC Information... Kristy Hansen T Texas Administrative Code WIC... Kristy Hansen Training Breastfeeding Katie Coyne Missy Hammer Marguerite Kelly Certification... Tiffany Brown Civil Rights... Olga Mikheeva Computer System... Jessica Crawford Formula Sandra Brown Akata Sanghani Nutrition... Debbie Lehman Texas Ten Step Program... Veronica Hendrix Vendor Bessie Felton Jeff Lopez WIC Certification Specialist (WCS)... Tiffany Brown WIC Directors Orientation... Lisa Rankine V Vendor Claims Payment Inquiry... Tamika Hobby Complaints... Bessie Felton Contracts / Questions Marissa Acosta Bessie Felton Issues... Jarrett Morgan or WICEBTSupport@dshs.texas.gov Materials... Jeff Lopez or WICVendorInfo@dshs.texas.gov

6 Vendor (cont d) Monitoring... Denisha Cox Voter Registration... Kristy Hansen Volunteer Opportunities... send inquiries to: W WIC Certification Specialist (WCS)... Tiffany Brown WIC FORU Line... Olga Mikheeva WIC General... Olga Mikheeva WIC State Plan... Kristy Hansen WIC Statistics... Leona Duong WIC News... Melanie Smith WIC Website... Lorise Grimball

7 Nutrition Services Section Leadership Section Director / State WIC Director... Edgar Curtis Business Support & Operations Unit Director... Patrick Kampman Nutrition Education / Clinic Services Unit Director... Amanda Hovis Program Services Unit Director... Ellen Watkins Vendor Management & Operations Unit Director... TBA Texas / Finding Help In Texas This is a toll free line for information and referral to Health and Human Services Programs in the caller s community services are available throughout the state 24 hours a day, seven days a week. State Agency Liaisons to TALWD for Standing Committees Automation Committee... Patrick Kampman Board of Directors... Amanda Hovis Breastfeeding Committee... Tracy Erickson Certification Committee... Rachel Edwards Food Delivery Committee... Edgar Curtis Shirley Ellis Paula Kanter Legislative Committee... Kristy Hansen Nutrition Education Committee... Shirley Ellis Outreach / Marketing Committee... Melanie Smith Project Funding / Adm. Committee... Amanda Hovis Training Committee... Kaylene Thompson ###

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