Library Services. Library Services. Circulation (C) and User Services Path TYPICAL WORK: TYPICAL WORK:

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1 Library Services Circulation (C) and User Services Path Managing physical collections, material, and customer services. Library Services Competencies, Skills, and Knowledge are cumulative as stages progress. Career paths in this group may be customized at each stage for specific departments or areas and for specific projects within those departments or areas. Coaching conversations could include a list of skills currently not in the established career path. Organizational Values: Public Contact, Help others, Exercise Competency, Precision Work and Work with others First Stage - Emerging Second Stage - Proficient Third Stage - Advanced Fourth Stage - Expert TYPICAL WORK: TYPICAL WORK: TYPICAL WORK: TYPICAL WORK: Public Services Subgroup 2: Assist patrons 4: Perform basic circulation functions 5: Provide customer service 10: Search library catalog Circulation Managers and Supervisors Subgroup 2: Assist patrons 4: Perform basic circulation functions 5: Provide customer service 7 Re-shelve materials 10: Search library catalog Interlibrary Services Personnel Subgroup 2: Assist patrons 4: Perform basic circulation functions 5: Provide customer service 8: Retrieve materials from the stacks for Inter-Library Services 9: Scan & photocopy materials 10: Search library catalog Public Services Subgroup 12: Assist patrons in finding & using on-line data collections 18: Help train student employees 19: Interact with faculty / students daily 23: Manage circulation desk operations during evening or weekend hours Circulation Managers and Supervisors Subgroup 12: Assist patrons in finding & using on-line data collections 18: Help train student employees 19: Interact with faculty / students daily 22: Maintain the collection using standard preservation practices (shelving) 23: Manage circulation desk operations during evening or weekend hours 24: Manage course reserves 27: Manage spaces for materials (e.g., shelving, filing, computer files) Interlibrary Services Personnel Subgroup 17: Edit OCLC (Online Computer Library Center) Member copy & LC s Cataloging in Publication records 18: Help train student employee Public Services Subgroup 31: Work collaboratively across library units 32: Create procedural documentation 37: Fiscal responsibiliti8es, operational oversight 38: Initiate new programs, projects, &new services 40: Manage public and staff spaces 41: Manage a service point (e.g., policy interpretation & creation, budgeting and fund management) 45: Monitor a student employee wage budget Circulation Managers and Supervisors Subgroup 31: Work collaboratively across library units 32: Create procedural documentation 36: Evaluate condition of materials & decide on appropriate preservation treatments (shelving) Public Services Subgroup 46: Analyze trends & tools in reference services 47: Assess environment & anticipate internal customer needs 50: Evaluate user environment 51: Increased fiscal responsibilities, operational oversight 52: Liaison to academic departments; anticipate user needs 53: Manage resources (human & monetary) 55: Perform advanced problem-solving 56: Resolve complex, interdisciplinary problems 59: Work collaboratively across library units Circulation Managers and Supervisors Subgroup 47: Assess environment & anticipate internal customer needs 50: Evaluate user environment

2 Directors and Associate University Librarians Subgroup [Management Track] at stage one could include all of the above but especially: Seeks responsibility for maintaining a service point and overseeing the student assistants during their own scheduled assignments. 2: Assist patrons 4: Perform basic circulation functions 5: Provide customer service 10: Search library catalog KNOWLEDGE AND/OR EDUCATION NEEDED FOR THIS STAGE: High School diploma, or equivalent. Up to one year of library experience or library-related experience (working in a bookstore, etc.). Demonstrated proficiency with computers and current technology. Core library skills (reading Library of Congress call numbers, sorting and shelving library materials by call number); in particular, an aptitude for performing tasks with close attention to detail. Stage one may be customized for specific projects within the Circulation and User Services group. 19: Interact with faculty / students daily 26: Manage ILS projects, such scanning or photocopying Directors and Associate University Librarians Subgroup [Management Track] at stage two could include all of the above but especially: Successful completion of the Supervisory Essentials course. 16: Data analysis 19: Interact with faculty / students daily 26: Manage ILS projects, such scanning or photocopying materials 27: Manage spaces for materials (e.g., shelving, filing, computer files) Manage circulation desk operations KNOWLEDGE AND/OR EDUCATION NEEDED FOR THIS STAGE: High School diploma. Associate s or Bachelor s degree preferred. A minimum of 2 years of library experience. Demonstrated expertise managing personnel and service points, with a special aptitude for working with people. Stage two may be customized for specific projects within the Circulation and User Services group. 38: Initiate new programs, projects, & new services 40: Manage public and staff spaces 41: Manage a service point (e.g., policy interpretation & creation, budgeting and fund management) (excluding budgeting, etc.) 45: Monitor a student employee wage budget Interlibrary Services Personnel Subgroup 31: Work collaboratively across library units 32: Create procedural documentation 36: Evaluate condition of materials & decide on appropriate preservation treatments 38: Initiate new programs, projects, & new services 42: Manipulate data in the integrated library system (ILLIAD): 45: Monitor a student employee wage budget Directors and Associate University Librarians Subgroup [Management Track] at stage three could include all of the above but especially: Successful completion of the Hoos Managing the U.Va. Way course. 31: Work collaboratively across library units 32: Create procedural documentation 37: Fiscal responsibilities, operational oversight 38: Initiate new programs, projects, & 52: Liaison to academic departments; anticipate user needs (without liaison responsibilities), 55: Perform advanced problem-solving 59: Work collaboratively across library units Interlibrary Services Personnel Subgroup 47: Assess environment & anticipate internal customer needs 50: Evaluate user environment 52: Liaison to academic departments; anticipate user needs 55: Perform advanced problem-solving 56: Resolve complex, interdisciplinary problems 59: Work collaboratively across library units Directors and Associate University Librarians Subgroup [Management Track] at stage four could include all of the above but especially: Successful completion of a U.Va.(or non-u.va.) leadership development program 47: Assess environment & anticipate internal customer needs 49: Evaluate & synthesize multiple points of view 50: Evaluate user environment 51: Increased fiscal responsibilities, operational oversight 52: Liaison to academic departments; anticipate user needs 53: Manage resources (human &

3 People focus Persistence Accountable for results Teamwork Adaptability Communicates effectively Delegates and shares responsibility Impact Individual efficiency Quality focus Technical/Professional knowledge Interviewing Corresponding Listening Remembering Explaining Record keeping Updating Working with Precision Inspecting Finding Anticipating Handling detail work Serving Advising Handling complaints Meeting the public Timing Operating equipment Develops self and others Uncommon Integrity Works with Passion Builds Partnerships Interpersonal versatility Manages conflict Values diversity and equity Motivating Reading Calculating Investigating/Researching Compiling Displaying Imagining Initiating Making layouts Setting up Coaching Committee Working Teaching Deciding Supervising Organizing Delegating new services 40: Manage public and staff spaces 41: Manage a service point (e.g., policy interpretation & creation, budgeting and fund management) KNOWLEDGE AND/OR EDUCATION NEEDED FOR THIS STAGE: Bachelor s degree preferred. A minimum of 3 years of library experience. For the Management Track: Graduate degree [M.A., M.S., or MLIS degree] preferred. A minimum of 3 years of library experience. Excellent communication skills. Excellent supervisory and management skills; a demonstrated aptitude for working with people. monetary) 55: Perform advanced problem-solving 56: Resolve complex, interdisciplinary problems 59: Work collaboratively across library units KNOWLEDGE AND/OR EDUCATION NEEDED FOR THIS STAGE: Bachelor s degree and 4 or more years of library experience, depending on professional credentials. [or] Graduate degree [M.A., M.S., or MLIS degree] and 2 years of library experience, depending on academic and professional credentials. For the Management Track: Graduate degree [M.A., M.S., or MLIS degree] A minimum of 4 years of library experience, depending on professional credentials. Demonstrated expertise managing fiscal operations and resources. Ability to design, implement, and manage projects involving services

4 Stage three may be customized for specific projects within the Circulation and User Services group. and collections. Proficiency in identifying and implementing evaluation and assessment tools for gauging effectiveness of library operations and services. Balanced decision-making Strategic focus Ability to conceptualize Communicates effectively Creativity and innovation Gains commitment Mentors and coaches Plans and organizes Stage four may be customized for specific projects within the Circulation and User Services group. Writing Proposal Writing Speaking Politicking Appraising Classifying Analyzing Interpreting Reviewing Evaluating Dealing with unknowns Critical Thinking Facilitates change Leadership presence Organizational agility

5 Creating Negotiating Confronting Group Facilitation Mediating Administering Coordinating Managing Organizing Delegating Selling ideas Fund Raising Persuading Budgeting Investigating Predicting Designing Planning Recruiting Timing CIRCULATION (C) AND USER SERVICES Working Titles (Working title are not associated with a particular stage but encompass the entire Circulation and User Services Path.) Managing physical collections, materials and customer services. Head, Public Services Bio Psych Physics Math/Astro Chemistry Alderman, Circulation Supervisor LEO Manager Ivy Stacks Assistant Leo Delivery and Library Materials Processing Evening Supervisor ILL Retrieval and Delivery Director, Interlibrary Services Director, Arts and Media, Medial Library Services Public Services and Outreach Library Assistant Circulation Manager Map Services Library Assistant Leo Retrieval Assistant ILL Lending and Retrieval Circulation Specialist Circulation Supervisor ILL Borrowing Manager Government Information Library Assistant ILS Student Supervisor/ILL Specialist Library Specialist Periodical and Microforms Library Assistant

6 Reserve and Reference Manager Head of Education Library Public Services Manager Public Services Librarian Public Services Assistant (Public Svcs. Lib. Asst) Clemons Reserve Supervisor Clemons Night Supervisor Satellite Library Manager Bio Psych Physics Math/Astro Chemistry Retrieval and Delivery Specialist Retrieval, Lending and Scanning Manager Robertson Media Center Circulation Manager (defunct) Stacks Supervisor Tibetan Library Specialist Video Reserves Manager Visual Resources Coordinator Associate University Librarian (AUL) for Public Services and Collections

7 Library Services Production (P) Path Acquisition & preparation of materials for access. Library Services COMPETENCIES, SKILLS, AND KNOWLEDGE ARE CUMULATIVE AS STAGES PROGRESS. Career paths in this group may be customized at each stage for specific departments or areas and for specific projects within those departments or areas. Coaching conversations could include a list of skills currently not in the established career path. Organizational Values: Public Contact, Help others, Exercise Competency, Precision Work and Work with others First Stage - Emerging Second Stage - Proficient Third Stage - Advanced Fourth Stage - Expert TYPICAL WORK: TYPICAL WORK: TYPICAL WORK: TYPICAL WORK: Edits data in various databases and/or in XML and/or HTML Recognizes and correctly transcribes basic bibliographic descriptive information (e.g. title, author, publisher) for print materials Searches for and identifies existing bibliographic records that describe materials in hand Recognizes and correctly processes new periodicals issues Perform basic repairs to library materials Provide basic shelf preparation for library materials Creates descriptive bibliographic information Data analysis Create procedural documentation Recognizes and transcribes bibliographic descriptive information in all major print and nonprint formats Edit bibliographic records and process materials without review Assess subject matter of material and identify incorrectly applied subject terms and/or call numbers Verify proper form of subject terms Create digital files Perform mid-level repairs to library materials Oversee student workflows Create digital files with greater proficiency Evaluate and synthesize multiple points of view Perform advanced problem solving Work collaboratively across library units Create descriptive bibliographic information Provide guidance to departmental colleagues Perform advanced repairs to library materials Hire, train and supervise student/wage employees Evaluate condition of materials and decide on appropriate preservation treatments Initiate and or lead new programs, projects, services and workflows Manage a service point (e.g. policy interpretation & creation, budgeting & fund management) Works independently in editing and creating bibliographic descriptive and subject information, displaying mastery of rules and guidelines Serves as a liaison to cross-departmental colleagues Monitor quality control and make adjustments as needed The Management track at the first stage could include all of the above but especially: Seeks responsibility for overseeing the work of their particular unit or a particular project within that unit. The Management track at the second stage could include all of the above but especially: Successful completion of the Supervisory Essentials course. Data analysis Create procedural documentation Assess subject matter of material and identify The Management track at the third stage could include all of the above but especially: Successful completion of the Hoos Managing the U.Va. Way course. Evaluate and synthesize multiple points of view Perform advanced problem solving Work collaboratively across library units The Management track at the fourth stage could include all of the above but especially: Successful completion of a U.Va.(or non- U.Va.) leadership development program Initiate and/ or lead new programs, projects, services and workflows

8 KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: High School diploma, or equivalent. Up to one year of library experience or library-related experience (working in a bookstore, etc.). Demonstrated proficiency with computers and current technology. Familiarity with text editors. Core library skills (reading Library of Congress call numbers, sorting and shelving library materials by call number); in particular, an aptitude for performing tasks with close attention to detail. Stage one may be customized for specific projects within the Production group. incorrectly applied subject terms and/or call numbers Create digital files Oversee student workflows KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: High School diploma. Associate s or Bachelor s degree preferred. A minimum of 2 years of library experience. Increased ability to work independently Emerging decision-making skills Familiarity with metadata standards Stage two may be customized for specific projects within the Production group. Provide guidance to departmental colleagues Hire, train and supervise student/wage employees KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: Bachelor s degree preferred. A minimum of 3 years of library experience. Specialized Skills: Emerging critical thinking skills Completes most tasks independently Serves as a resource/process expert internal to work group / department Effectively manage processes Stage three may be customized for specific projects within the Production group. Manage a service point (e.g. policy interpretation & creation, budgeting & fund management) Serves as a liaison to cross-departmental colleagues Monitor quality control and make adjustments as needed KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: Bachelor s degree and 4 or more years of library experience, depending on professional credentials. [or] Graduate degree [M.A., M.S., or MLIS degree] and 2 years of library experience, depending on academic and professional credentials. Specialized Skills: Experience with initiating/implementing and/or managing projects or workflows Advanced critical thinking and problem solving Stage four may be customized for specific projects within the Production group. ACCOUNTABLE FOR RESULTS DEVELOPS SELF AND OTHERS UNCOMMON INTEGRITY WORKS WITH PASSION ADAPTABILITY BALANCED DECISION-MAKING BALANCED DECISION-MAKING CREATIVITY AND INNOVATION STRATEGIC FOCUS ABILITY TO CONCEPTUALIZE COMMUNICATES EFFECTIVELY BUILDS PARTNERSHIPS

9 COMMUNICATES EFFECTIVELY CRITICAL THINKING FACILITATES CHANGE CRITICAL THINKING ORGANIZATIONAL AGILITY PERSISTENCE TEAMWORK CRITICAL THINKING INTERPERSONAL VERSATILITY LEADERSHIP PRESENCE MANAGES INFORMATION DELEGATES AND SHARES RESPONSIBILITY GAINS COMMITMENT IMPACT QUALITY FOCUS MENTORS AND COACHES INDIVIDUAL EFFICIENCY TECHNICAL/PROFESSIONAL KNOWLEDGE PLANS AND ORGANIZES Handling detail work Compiling Writing Corresponding Listening Remembering Explaining Reading Record keeping Updating Classifying Analyzing Finding Anticipating Serving Meeting the public Timing Coordinating Operating (equipment) Editing Delegating Deciding Persuading Working with precision Interpreting Dealing with unknowns Committee working Supervising Delegating Abstracting/Conceptualizing Re-writing Interviewing Speaking Motivating Calculating Budgeting Investigating/Researching Inspecting Initiating Predicting Organizing Recruiting Advising Negotiating Teaching Imagining Reading Creating Negotiating Group Facilitation Administering Managing Proposal writing Auditing Appraising Planning Abstracting/Conceptualizing Coordinating Mediating Designing Coaching Conflict resolution Collaborating Persuading Negotiating Listening Counseling Promoting

10 PRODUCTION- Working Titles: (Working title are not associated with a particular stage but encompass the entire Production Path.) Acquisition & preparation of materials for access. Mongraphic Order Supervisor Tibetan Library Specialist Temporary Project Archivest Google Book Project Asst. Technical Services Library Assistant Cataloger Google Book Project Stacks Asst. Microforms Digitzing Asst. Head, Acquisitions Manuscripts & Archives Processor Document Serials Specialist Arabic Cataloging Specialist Monographic Collection Maintenance Specialist Digital Library Repository Specialist Digital Production Specialist Bibliographic/Cataloging Asst. Digital Imaging Specialist Associate Director, Cataloging Services Preservation Librarian Monographic Specialist Serials Specialist Interlibrary Digitizing Technician Manuscripts Cataloger

11 Monographic Order Specialist Special Collections Acquisitions Asst. Digital Humanities Specialist Periodicals & Microforms Library Asst. Curator, Flowerdew Hundred Collection Interlibrary Services Google Project Asst. Information Specialist Lead Production Specialist Preservation & Reformatting Specialist Periodicals Cataloging Library Specialist Library Specialist Serials Cataloging Coordinator Serials Receiver & Manager of Electronic Access Serials Cataloging Coordinator Monographic Claims Specialist Periodicals Check-In / Claims Supervisor Monographs Receipts Unit Supervisor Shelf Preparation Specialist Non-Romance Language Cataloging Coordinator ISS Digitizing Asst. Music Metadata Librarian Head of Digitization Services Research Archivist & Agency Records Manager Monographic Receiver Instructional Scanning Manager Serial Subscription Specialist Rare Books Cataloger Processing Asst. Visual Resources Coordinator Scanning & Alternate Text Production Specialist Head, Digital Library Production Services Govt. Information Library Asst. Image Collection Librarian Binding & Preservation Specialist Cataloging Assoc. East Asian Librarian Cataloging Library Specialist Copy Cataloger Conservator for University Collections Originial Catalogue Asst. Content Migration Specialist

12 Library Services Reference (R) and Instruction (I) Facilitating access to materials, collections & resources through patron interaction, online assistance, and teaching Library Services COMPETENCIES, SKILLS, AND KNOWLEDGE ARE CUMULATIVE AS STAGES PROGRESS. Career paths in this group may be customized at each stage for specific departments or areas and for specific projects within those departments or areas. Coaching conversations could include a list of skills currently not in the established career path. Organizational Values: Public Contact, Help others, Exercise Competency, Precision Work and Work with others First Stage - Emerging Second Stage - Proficient Third Stage - Advanced Fourth Stage - Expert DESCRIBE TYPICAL WORK: DESCRIBE TYPICAL WORK: DESCRIBE TYPICAL WORK: DESCRIBE TYPICAL WORK: Proficient in core library skills: reading Library of Congress call numbers, sorting and shelving library materials by call number, etc. Assists users in accessing basic library resources Provides customer service Searches library catalog proficiently Assists patrons in finding and using online data collections Coordinates scheduling of instruction service Teaches or assists instructors in teaching basic research skills to undergraduate students Updates Web sites Offers more advanced reference assistance Writes procedural documentation for training staff and student assistants Anticipates research and instruction needs of users Demonstrates an awareness of new and emerging reference tools Writes reference course documentation Provides Library-wide reference services Analyzes trends and tools in reference services Conducts assessment of methods and effectiveness of reference services, instruction, and/or collections Develops new ways to display Web content Initiates new reference and instructional programs, projects, and services Offers basic reference assistance and referrals Assists instructor in teaching how to use basic reference resources Possesses proficiency in a wide array of reference tools and databases Supervises reference desk student assistants Advanced proficiency in reference tools Identifies and responds to curricular support needs Controls and manages Web content Provides library instruction to students at all levels (including advanced); integrated with subject-specific coursework, as required Evaluates online user environment The Management track at the first stage would include all of the above but especially: Seeks responsibility for maintaining a service point and overseeing the student assistants during their own scheduled assignments. The Management track at the second stage could include all of the above but especially: Successful completion of the Supervisory Essentials course. Coordinates scheduling of instruction service Builds and maintains library collections in one or several subject areas Demonstrates familiarity with pedagogy Serves as a Liaison to specific academic departments Works collaboratively across library units Designs, develops, and oversees

13 KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: High School diploma, or equivalent. Up to one year of library experience or library-related experience (working in a bookstore, etc.). Teaches or assists instructors in teaching basic research skills to undergraduate students Supervises reference desk student assistants KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: The Management track at the third stage could include all of the above but especially: Successful completion of the Hoos Managing the U.Va. Way course. Writes procedural documentation for training staff and student assistants implementation of instruction curriculum Defines policies and collection plans for materials in various subject areas and/or media Plans and assesses programs of instruction for academic departments Demonstrated proficiency with computers and current technology. Core library skills (as noted above); in particular, an aptitude for performing tasks with close attention to detail. Stage one may be customized for specific projects within the Reference and Instruction group. High School diploma. Associate s or Bachelor s degree preferred. A minimum of 2 years of library experience. Demonstrated expertise with Web-building tools. Stage two may be customized for specific projects within the Reference and Instruction group. Anticipates research and instruction needs of users Identifies and responds to curricular support needs Builds and maintains library collections in one or several subject areas KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: Bachelor s degree preferred. A minimum of 3 years of library experience. The Management track at the fourth stage could include all of the above but especially: Successful completion of a U.Va.(or non- U.Va.) leadership development program Analyzes trends and tools in reference services Conducts assessment of methods and effectiveness of reference services, instruction, and/or collections Evaluates online user environment Defines policies and collection plans for materials in various subject areas and/or media Plans and assesses programs of instruction for academic departments KNOWLEDGE OR EDUCATION NEEDED FOR THIS STAGE: Excellent written communication skills. Subject matter expertise in specific disciplines. Bachelor s degree and 4 or more years of library experience, depending on professional credentials. [or] Graduate degree [M.A., M.S., or MLIS degree] and 2 years of library experience, depending on academic and professional credentials.

14 Stage three may be customized for specific projects within the Reference and Instruction group. Demonstrated proficiency in identifying and implementing evaluation and assessment tools for gauging information literacy. Ability to design, implement, and manage projects involving services and collections. Conversant with pedagogical issues and current practices. Stage four may be customized for specific projects within the Reference and Instruction group. Accountable for results Communicates effectively Impact People focus Values diversity and equity Develops self and others Communicates effectively Critical thinking Individual efficiency Ability to conceptualize Technical/Professional Knowledge Teamwork Creativity and innovation Delegates and shares responsibility Manages conflict Mentors and Coaches Organizational agility Leadership presence Builds partnerships Balanced decision-making Speaking Listening Explaining Updating Compiling Initiating Serving Teaching Timing Good judgment Meeting the Public Finding Interpreting Researching Reading Listening Writing Interviewing Remembering Investigating Coaching Funding Raising Enrolling Negotiating Proposal Writing Evaluating

15 Corresponding REFERENCE AND INSTRUCTION (working titles) (Working title are not associated with a particular stage but encompass the entire Reference and Instruction Path.) Facilitating access to materials, collections & resources including instructions Scholarly outreach liaison, Digital Research & Scholarship Gov t Information Library Assistant Satellite Library Manager Reference/ Admin Assistant Head, Public Services Research Archivist Reference Services Librarian Digital Media Lab Manager Reference Coordinator Reserve & Ref Manager Librarian for Life Sciences Librarian for Physical Sciences

16 Librarian for Applied Sciences Grants Officer, Sponsor Programs & Information Sciences Librarian Head Music Librarian Head FA Librarian Head Clemmons Librarian Fine Arts Architecture & Instruction Librarian Reference Practitioner Librarian for Collections East Asian Librarian Public Service & Outreach Librarian Assistant Public Service Assistant Reference & Inst. Tech Librarian Public Service Librarian Librarian of Anthropology and Religious Studies Librarian Digital Humanities Specialist, Scholars Lab

17 Librarian for Collections and Digital Services Information Services & Instruction Librarian Library Specialist / Reference Practioner Head, Programs & Public Outreach French & Classics Librarian Head of Instruction Outreach Subject Librarians Research & Info Services Manager Coordinator for Outreach & Public Services Associate University Librarian for Public Services & Collections

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