Jennifer L. Williamson-Mendez, Ed.D

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1 PROFILE Savvy, detail-oriented, educator and management professional with experience in academic advising, assessment, departmental operations, campus management, organizational change, personnel supervision and development, career services, enrollment management, and knowledge of current issues in higher education. Proven record of accomplishment at establishing productive relationships with faculty, staff, students, alumni, donors and parents to meet the academic needs of the students and strategic plans of the institution. Success in managing projects, departmental goals, budgets and staff development. Demonstrated collaborative leadership which results in successful task completion within a complex organization. Excel at critical thinking and problem-solving, data-informed decision making, resolving conflict, and working collaboratively across units. EDUCATION Ed.D., Higher Education Administration, April 2014 Northeastern University Boston, Massachusetts Dissertation Topic: Adjunct Faculty: Perceptions of Motivation and Challenges of Teaching Adult Students M.S., Business, Organization and Management, March 2006 Capella University Minneapolis, Minnesota B.S., Communication Technologies Management, December 1998 University of Wisconsin-Platteville Platteville, Wisconsin Basic Certificate in Online Teaching, April 2013 University of Wisconsin Madison Madison, Wisconsin Career Development Facilitator Certificate, April 2014 National Career Development Association PROFESSIONAL EXPERIENCE DIRECTOR ACADEMIC & CAREER ADVISING CENTER University of Wisconsin-Platteville Platteville, Wisconsin July 2014 Present Responsible for the overall management of a combined advising and career center. Proven track record of using assessment to make data informed decisions. Ability to view the department through a holistic lens and bring diverse groups with differing agendas along to a common goal. Ability to manage the budget while ensuring ethical, fiscal responsibility. Excel at relationship building and inspiring students, faculty, administrators and team members to work toward a common goal. Lead the development and implementation of the Academic and Career Advising Center Develop strategic and collaborative relationships with community entities and strategic partners Work in conjunction with Chancellor and appointees to determine feasibility of foundation account Advise diverse student body including undeclared, transitioning, transfer and reinstated students

2 Jennifer L. Williamson-Mendez, Ed.D Spearheaded a program review based on combined CAS standards and created and presented proposal based on the information gathered Successfully partnered with external relations and DWD to host a regional Workforce Alignment Workshop Supervise team of 10 including 3 Academic and Career Counselors, 1 Program Assistant, 1 Graduate Assistant, and 5 Student Workers Effectively develop and manage the budget based on goals, retention expectations, and graduation rates Provide assessments such as My Next Move, FOCUS 2, and StrengthsQuest to students Work daily with under-represented groups and initiatives to enhance inclusive environments Create and implement vision, mission and structure of the new department Collect data and report graduate outcomes to Institutional Research, academic departments, NACE, NACADA, and other constituents as requested Lead the campus wide academic advising work group and task force to determine best practices and strategies for academic advising moving forward Work with student government and other student groups on campus on special projects related to advising Collaborate with College Deans to engage in corporate relations activities Launched Corporate Sponsorship program Work with Executive Director of Distance Learning Center to develop virtual career fair in compliance with NSF grant Academic staff representative on Academic Appeal Committee Retention Performance Management committee member DIRECTOR OF ADULT EDUCATION July 2008 July 2014 Lakeland College Madison, Wisconsin Responsible for the overall administration and operations of the Madison Campus. Key areas of management included full fiscal responsibility; supervision and evaluation of academic, support and clerical staff; faculty recruitment, hiring, training, and retention; community involvement; advised graduate students regarding academic courses, state and national testing, and career goals. Effectively developed, managed, and oversaw a $1.5 million budget based on goals, retention expectations, and graduation rates Responsible for understanding and communicating Lakeland College policy related to academic and nonacademic issues to students, staff, faculty and prospective students Hired, trained, supervised, and evaluated academic and support staff at the Madison Campus Developed, implemented and evaluated student services including advising and career services Collaborated with college leadership to develop new programs, review and revise existing programs, and develop changes to meet the needs of students; remain competitive in the marketplace; and ensure rigor, breadth, and best practices of the discipline and field of study Advised Master of Arts in Counseling and MBA students Worked with faculty to resolve student issues and concerns Coordinated with institutional assessment department and ensure faculty are completing program assessments in courses Created student and faculty orientation materials and lead orientation sessions Oversaw campus enrollments through the creation and implementation of action plans Developed student retention programs, plans and strategies Used strategic management practices to ensure that employees were effective and efficient in their jobs and offered training opportunities to develop them for other positions Williamson-Mendez, page 2 of 9

3 Jennifer L. Williamson-Mendez, Ed.D Supported academic programs by working with the department chairs and program directors to ensure that the courses and curriculum were being delivered according to Lakeland College learning model. Supported the successful reaccreditation process by providing accurate information as requested Scheduled classes/programs ensuring the campus is using its resources efficiently Responsible for local internal and external communications Made decisions by identifying the problem, analyzing the data, taking appropriate action and analyzing outcomes of the action for future use and reference Shared best practices and trends with other regional campuses through online meetings Participated on teams and committees as requested Maintained campus compliance with state, federal and accreditation regulations ASSOCIATE DIRECTOR November 2006 June 2008 Lakeland College Madison, Wisconsin Fostered relationships with students, faculty and external constituents to ensure recruitment, retention and graduation rates. Advised graduate, undergraduate and international students Assisted Center Director in course scheduling Facilitated enrollment sessions, orientation programs, and other outreach events for incoming students Coordinated special events such as open houses, student appreciation and learning sessions that encouraged inquiries, applications and enrollments Advised prospective students in matters of careers, admissions, financial aid, and student services Represented the college at events such as career fairs, job centers and community organizations Created actions plans to meet current recruitment and retention goals Identified targeted recruitment activities Identified preferences and communication needs for targeted audiences Assisted with creating materials and messages for website, brochures and other promotional materials Used student database to access student records for the purpose of admissions and advising Identified best practices and participated in the investigation, development, and implementation of new services and processes in response to customer needs and trends OFFICE MANAGER January 2005 November 2006 THE CORPORATE LEARNING CENTER Edgewood College Madison, Wisconsin Instrumental in creating structure and systems for a new higher education program initiative, the Corporate Learning Center. Managed the operations of the Corporate Learning Center. Worked with faculty committee to develop curriculum. Contracted qualified faculty to teach courses dependent upon the needs of the client. Collaborated with the faculty curriculum committee to develop curriculum based on the needs of the client Collected, analyzed and reported results of the course evaluations Researched and recommended professional development opportunities for the staff Coordinated activities with departments throughout Edgewood to facilitate marketing and human resources Worked with the business advisory board to develop new relationships in the business community Researched additional funding sources and wrote grant proposals Williamson-Mendez, page 3 of 9

4 Managed initial grant funding of $275,000 Responded to community and media inquiries about the Corporate Learning Center Created effective promotional materials including e-newsletters, brochures, fliers, and a website Managed events such as round table sessions, grand opening celebration and training sessions Maintained accurate records of clients and projects Quarterly created and presented the reports, recommendations, justifications and documents presented to the executive board of Edgewood College on the progress of the initiative and the management of the grant Coordinated activities with departments throughout Edgewood to facilitate marketing and human resources Participated on committees through the staff association including the human resources committee on diversity and inclusion training CAREER DEVELOPMENT COORDINATOR October 2001 December 2004 Herzing College Madison, Wisconsin Developed and delivered career college presentations for high school students that resulted in an increase of 45% in student enrollments over the course of four academic years. Presented 50 minute interactive PowerPoint presentations to 300 classes a year at high schools Designed and delivered PowerPoint training to adult learners through a community outreach program Delivered training sessions to Career Development Coordinators throughout the United States Designed marketing and promotional materials to distribute to high schools Visited 150 high schools across the state including college fairs, classroom visits and guidance counselor visits Supported the successful accreditation process by meeting with accrediting personnel and answering questions about the college resulting in accreditation Created alliances and fostered solid, on-going relationships with high school guidance counselors and teachers within Wisconsin to allow for greater penetration of the high school market CORPORATE ADVANTAGE COORDINATOR December 1999 October 2001 TLC Laser Eye Center Madison, Wisconsin Facilitated educational seminars and workshops that resulted in 30 corporate contracts and 150 patients in one year. Charged with developing this new marketing function for TLC Laser Eye Center. Designed and led learning seminars for the corporate partners to educate their employees concerning laser vision correction, the benefits, and the coverage provided by flexible spending accounts Coordinated and facilitated public relations events throughout southern Wisconsin Utilized innovative organizational systems and time management techniques and technologies to perform duties from my home office and while traveling to client sites Developed PowerPoint presentations, fliers, advertisements and educational packets for company meetings, learning seminars, and public relations events Secured contracts with 30 companies for discounted employee laser vision correction services by cold calling and in person meetings with company HR representatives and key decision makers Williamson-Mendez, page 4 of 9

5 ADMINISTRATIVE COORDINATOR May 1998 December 1999 Greater Madison Chamber of Commerce Madison, Wisconsin Established systems, customer correspondence procedures, and an informational website that resulted in greater customer satisfaction and an improved reputation among the stakeholders. Assisted the program director with planning events and coordinating the Madison Business Expo, Annual Dinner, Chamber Café s and Breakfast Briefing events sponsored by the Chamber Developed and facilitated community outreach classes on topics such as management, organization, PowerPoint, and web presence Staff representative for the Chamber of Commerce Ambassador Program providing member support and representation at events, organizing and managing the annual charity drive and member recruitment drive Contact and mentor for college and university work study and internship programs Served as the chair of a website renovation team that designed a comprehensive, information-rich website that effectively addressed the informational needs of Madison visitors, residents, and businesses while drastically reducing the number of customer inquiries and improving public perception TEACHING EXPERIENCE Lakeland College Madison, Wisconsin May 2007 December 2015 Create an effective learning environment for adult learners through face-to-face and online delivery. Utilized a variety of teaching styles and methods to accommodate diverse learning styles and backgrounds Designed, administered and graded student work to assess comprehension and ensure course objectives were met Developed and executed instructional plan with multicultural focus for maximum learning Interdisciplinary base of knowledge includes business, communication, technology and education Effectively related course content to real-life experience Provided weekly classroom presentation, discussion and facilitation and mirrored that experience online Constructively evaluated students' assignments and provided feedback in a timely manner Developed, improved and innovated courses based on developments within the profession Actively worked to maintain retention by maintaining accurate attendance records, interacting with students, and recording absentee information and communicating attendance "concerns" to their advisor Supported the mission of the institution by delivering courses in non-traditional formats Assisted and advised students who struggled with course content, assignments, tests, grades and projects Courses: BUS 150 Pathways to Success: Introduction to Business Fall 2013 This course is designed to provide students contemplating careers in business with an overview of the business-economics workplace and an appreciation for the work, people, and personal skills essential for success in it. Through classroom and directed Student-As-Practitioner activities, the student will become acquainted with the economic environment in which a business operates, the organizational structures, functional areas, career options, terminology, ethics, and protocols of business. The students in this course will also begin the process of résumé generation and portfolio development. Williamson-Mendez, page 5 of 9

6 BUS 330 Management Principles Fall 2007, Summer 2008, Summer 2013, Spring 2014, Summer 2014 The course provided a broad overview of approaches and techniques of management, including the administrator s task of organizing, planning, leading, and controlling the organization, its people, and its resources. BA 730 Organizational Effectiveness Spring 2010 This course provides an overview of the emerging field of organizational effectiveness. It examines the necessity for an organizational effectiveness strategy and the appropriate and competent use of such a strategy in the context of a business firm. It presents ways to increase the probabilities of accomplishing successful change, maximizing desired results, and improving competitive position on a sustainable basis. This course will not only enable its participants to define organizational effectiveness, but also to develop a model most appropriate to an organization s unique characteristics and situational realities, incorporate organizational effectiveness concepts into the management practices and culture of the organization, and use organizational effectiveness as an organizational learning strategy. BA 790 Corporate Strategy and Decision Making Summer 2007 & Spring 2008 This is a capstone course designed to allow the student to integrate knowledge obtained from previous courses with personal experience. A student-centered approach provides opportunity for practice and experimentation in the strategy formulation. Emphasis is on the conversion of the vision of executive intuition into definite plans that can be operationally implemented. Strategy support systems will be used to assist the student in making the transition from a change-resistant operations approach to the change-oriented and future-oriented approach. University of Wisconsin-Platteville Create an effective learning environment for first year students through face-to-face and online delivery. Utilized a variety of teaching styles and methods to accommodate diverse learning styles and backgrounds Designed, administered and graded student work to assess comprehension and ensure course objectives were met Developed and executed instructional plan with multicultural focus for maximum learning Provided weekly classroom presentation, discussion and facilitation Constructively evaluated students' assignments and provided feedback in a timely manner Actively worked to maintain retention in class by maintaining accurate attendance records, interacting with students, and recording absentee information and communicating attendance "concerns" to their advisor Assisted and advised students who struggled with course content, assignments, tests, grades and projects UWPSTUDY 1010 Introduction to College Life Fall 2015 This course is designed to provide a student with some of the academic and social skills that are necessary to successfully complete their academic career. Topics include successful study skills necessary to maintain success in college level study, student rights and responsibilities, campus diversity issues, academic policies, academic advising and registration, time management, and campus resources for students. PROFESSIONAL AND SCHOLARLY PRESENTATIONS ACPA 2017 It s Not All About Placement: Navigating Student and Employer Expectations Williamson-Mendez, page 6 of 9

7 WI-ACE 2014 Backpack to Briefcase Model of Academic and Career Advising Services CONFERENCES ACPA 2017 Columbus, OH WI-ACE 2016 Wisconsin Dells, WI National Association of Colleges and Employers 2016 Chicago, IL NACADA 2015 Las Vegas, NV 39 th annual conference What happens in advising stays with students NACADA 2014 Minneapolis, MN 38 th annual conference Adventures in advising: Explore, Discover, Collaborate, Transform WI-ACE 2014 Wisconsin Dells, WI WI-ACE conferences are designed to maximize opportunity for members to network and develop close working relationships with colleagues in both education and business. National Association of Graduate Admissions Professionals Summer Institute 2006 Las Vegas, NV RESIDENCIES AND COLLOQUIA Northeastern University Summer Residency 2010 Innovation and Entrepreneurship in Higher Education Northeastern University Summer Residency 2011 Postsecondary and Public Policy ARTICLES AND RESEARCH Williamson-Mendez, J. (2014). Adjunct Faculty: Perceptions of Motivation and Challenges of Teaching Adult Students. Northeastern University, Boston, MA. ARTICLES CITED IN Rice, A. (2014, October 16). 9 Ways to Ace Your Internship Cover Letter. NerdWallet.com Williamson-Mendez, page 7 of 9

8 Becker, S. (2015, October 19). College Scorecard, Helpful or Misleading, THOnline. Retrieved from 766a76d8ace5.html MEMBERSHIPS AND AFFILIATIONS ACPA Member 2016 Present NACADA Member Present NACE Member Present University of Wisconsin - Platteville Academic Staff Committee for Elections and Appointments Present Academic Staff Contract Committee Present Member, EMS Professional Academic Advisor Pilot Program Steering Committee Present Member, Academic Staff representative on Academic Appeal Committee Present Member, Retention Performance Management committee Present EMS Academic Advisor Search and Screen 2016 Chair, International Academic Advisor Search and Screen 2016 Event Manager Search and Screen 2015 Member, Campus Speaker Committee 2015 Member, English Language Program Advisory Board Edgewood College Human Resources Committee on diversity and inclusion training 2006 Professional Advisory Committee Member for General Studies - Madison Media Institute Represent and provide input regarding general studies division across all major areas Executive Board of Director for the Southern Wisconsin Association for Continuing Higher Education Chair - July December 2011 Vice-Chair - January June 2009 Treasurer - January December 2008 National Association of Graduate Admissions Professionals Member , 2009 Grant Recipient Board of Directors for the Autism Society of Greater Madison Fundraising Chair Wisconsin Career Development Association Executive Member 2008 Williamson-Mendez, page 8 of 9

9 SUBJECT MATTER EXPERT Adult Education Management Organizational Leadership Strategic Planning Organizational Behavior Innovation in Higher Education Tools and Techniques for Online Learning Educational Research Finances in Higher Education Marketing Strategy Higher Education Administration Social Responsibility & Ethic Legal and Regulatory Issues in Higher Education Williamson-Mendez, page 9 of 9

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