12 questions that you need to ask during your LMS search or it could be a CAREER KILLER.

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Gyles Greene
5 years ago
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1 White Paper WARNING!!! Beware of the Dangerous Dozen 12 questions that you need to ask during your LMS search or it could be a CAREER KILLER.

2 1. How many clients do you currently have deployed on the LMS software version you re demonstrating or proposing that I buy? Learn.com s response: Don t be a guinea pig! Learn.com has over 400 deployed clients running the most recent release of its Learning Management System, (the LearnCenter platform) that you will be evaluating, which is more than our top 3 competitors combined. This means that our clients have the largest pool of like users in the world. With more peers collaborating on the same platform you gain access to a world of best practices, benchmarks, and networking with thought leaders. Our client environment runs on a common code base which means that when we upgrade our LearnCenter platform, each client gets the new functionality free of charge and you can be certain the version that you buy will be receiving all of the R&D resources to extend it. When you meet other LearnCenter users you won t have to ask, What version are you on? or What modules did you buy? You ll already know! LearnCenter latest version and all of the features are included. 2. How long have you offered the version you are recommending to me as a Software as a Service (SaaS) product and how many customers do you have fully implemented on it? Learn.com s response: Look for a proven track record! Our record is almost 10 years. Learn.com pioneered the SaaS LMS market and has offered an on-demand solution (The LearnCenter Platform) to its clients since our inception in Almost a decade of research, development and client feedback has gone into our LearnCenter platform and our clients reap the benefits like precision workflows with minimal clicks, real-world tools built from real-world scenarios, out-of-the-box ad hoc reporting, and scalability. As you add users and rich content, our LearnCenter platform will still be at optimal speed and performance. Other solutions offered in today s LMS market have not been real world tested. One LearnCenter client had 50,000 users in Q4 of 2007 achieve 308,248 Web-based course completions. 3. Which version of your product won the award(s) that you refer to in your presentation? Did the awarded product have all of the modules working together to receive the award? Learn.com s response: Watch out for the bait and switch! Learn.com s LearnCenter platform was voted the BEST LMS of 2007 by the readers of Elearning! Magazine. Since Learn. com s LearnCenter platform offers the same exact full functionality in either the SaaS or installed version, there is no product confusion and the LearnCenter client receives the exact product that they viewed in the demonstrations. Be careful! Some vendors run presentations from their laptop and not the Internet. The LearnCenter platform is a complete suite offering out-of-the-box functionality that is NOT sold separately. We do not sell modules that nickel and dime our clients. We offer a complete solution of learning, talent, content and performance management functionality. Don t be fooled by solutions that boast an awardwinning feature set. Which solution won the award? One of the components? The entire bag of components together -- but sold separately? 2

3 4. Which features in your Suite are included out-of-the-box and which features do I need to pay extra for? If I buy them later, how do they get implemented? Are their interdependency issues? Are all the components wholly owned or do you have 3rd party components that make up your suite? Learn.com s response: Suite or Sour? Learn.com doesn t charge its clients to be successful. What you see in our demo is what you get when you become a partner. The LearnCenter platform is a suite that includes all features and functions out-of-the-box. This broad functionality is all accounted for in your implementation, roll-out phases, short and long term goals and your product training so that you understand how it all works together to help you plan properly for future roll outs. We call competing solutions that declare one thing and offer another -- a Sour. Be sure that you find out if their suite is dependent on 3rd parties. Are those 3rd parties viable? What happens when the 3rd party upgrades that component? When they upgrade what happens to your integrations? Do they warranty the integrations? Do all the components look like they belong together? Once you buy it of course, it s too late. 5. How many of your clients have replaced their current LMS with yours? Learn.com s response: Fool me once shame on you. Fool me twice shame on me! Learn.com s clients are among the most educated in the industry. And we re not just saying that. Learn.com has replaced more unsuccessful Learning Management Systems than any other company in the world! Almost 100 LearnCenter clients have switched to the Learn.com LearnCenter platform because they understand what a failed implementation looks like, they understand the pain of being nickeled and dimed and most of all they appreciate what it means to be empowered by the product they purchase. Learn.com s LearnCenter platform boasts industry leading flexibility and adaptability and the lowest overall cost of ownership. Our clients will not experience any SOWs (Scope of Work) for logo changes, new branding, adding new data fields, changing workflow or uploading courses. You can do it yourself! Create courses yourself online, empower your end users to self-enroll for ILT, VILT or WBT events and relieve your administration tasks. 6. How much of your platform is configurable or customizable? Can I change more than just my logo? Learn.com s response: Our competitors look at your contract as the appetizer not the main course. SOW (Scope of Work) anyone? You ll never need to fill out an SOW with Learn.com to adapt the LearnCenter to your ever - changing environment. With Learn.com s LearnCenter platform we give you the power to customize the entire portal with any look and feel you like. That s right! The text, graphics, colors, navigation, work flows, user views, and even the administrator control panel. There will never be a SOW for you to make any changes to your portal because you can make them yourself with the platform s built-in WYSIWYG editor. Best of all, you don t need to know HTML, CSS or Java. If you can use Microsoft Word, you can use the editor within the LearnCenter platform. 3

4 7. Can I go from your hosted application to the installed version or vice versa at any time? Learn.com s response: They can t control you anymore! If our CIO changes her mind, can we switch to.. You know your needs better than anyone, don t let them tell you what to do with your database! Why would you partner with a vendor that can only provide you with one option? Go with a company that offers you a choice. Learn.com is unique because we offer clients the ability to choose the delivery environment of their solution. We call it our Client Choice architecture. Clients may elect to have the solution hosted in our Class One facility, or they may install it behind their own firewall. Both solutions offer the exact same cutting-edge technology and provide the ability to convert to the opposite modality upon request. Any client can go from a hosted environment to an installed environment or vice versa seamlessly, without interruption, and without bugs. 8. Is the on-demand version of your product the exact same as the installed version of your product? Learn.com s response: What time does the show start? Learn.com was born on the Web. We didn t come to the party late with an LMS light solution. Be careful while you re on the demo that the solution you re being shown isn t being run from the desktop of the presenter. You want to see the actual solution that you re going to buy in action. Why do they do that anyway? Not reliable? 9. What steps have you taken internally to track client satisfaction? Learn.com s response: I can t get no satisfaction! Learn.com cares more deeply about our client success than any other company in the industry. We have implemented the Net Promoter Score (NPS) methodology internally to ensure that our clients are happy. Our support teams are even compensated on client satisfaction from a bonus standpoint. If you re happy, we re happy. Learn.com has also implemented a 60/40 rule internally to ensure that our client voices are heard. 60% of all functionality released is based on client feedback and real-world experience. In addition, Learn.com assigns a client advocate to each client to insure that all specific needs are met outside of support and sales. 10. How are you currently using your software internally? Learn.com s response: We eat our own caviar! Learn.com has fully implemented its LearnCenter Learning and Talent Management Suite internally for collaboration, performance appraisals, custom forms, onboarding, Webbased training, online course authoring, mapping employee skills to job profiles and more. The LearnCenter platform is not only used internally for employee development, the system is also used as the company s public facing Web site. That s right, is a LearnCenter! In addition, Learn.com uses the LearnCenter platform for three corporate intranets including a sales portal, the company s Team LearnCenter and our ClientCenter for client training and support. The ClientCenter is replete with Web-based training courses, 4

5 manuals, Live webinar postings, and much more! 11. How many integrations does your current version, the one you are proposing to me, have with other databases and applications? Which ones? Are these live systems or still in the implementation phase? Learn.com s response: Is your integration only as good as their next upgrade? The Learn.com Client Services Team boasts over 30 years of combined experience and has performed hundreds of high integrity custom data migrations and system integrations with HRIS & ERP systems such as PeopleSoft, Kronos, ADP, SAP, Lawson, Ultimate Software, SuccessFactors and many other applications. Upgrades to the LearnCenter platform do not affect these integrations because LearnCenter integrations are specifically designed to utilize touch points on the LearnCenter platform and never alter the code of the application itself. Why would you take the chance with another solutions vendor? Upgrades are performed with minimal conflict with client applications because the LearnCenter is designed to run on a common-code base. 12. How do you get the support you need as the product and your initiative grow? How much does it cost? Learn.com s response: We don t charge our clients to be successful! Your success is our success. That s why Learn.com offers more free client support than any other company in the industry. Learn.com offers FREE weekly administrator training twice a week, FREE monthly best practices sessions, FREE regional user groups, FREE virtual industry specific user groups, a FREE archived training library of recorded sessions, FREE ask the expert sessions, FREE workflow embedded self-help tutorials within the LearnCenter platform, and a national user conference. Now that s support! About Learn.com & the LearnCenter Platform Learn.com is the leading provider of workforce development and productivity solutions through a Software-as-a-Service ( SaaS ) business model. Learn.com s products span the learning management, talent management, and collaboration software segments of the e-learning and talent management industry. Learn.com s suite of solutions is based on a uniquely flexible and extensible single code base and enables clients to achieve dramatic cost savings in their development and training programs for employees and clients. At the same time, Learn.com s clients can increase the effectiveness, manageability, and relevance of those develoment and training initiatives. Learn.com s products support four critical areas of business e-learning: learning management, talent management, collaboration, and content. Learn. com focuses on these e-learning and development areas by combining its on-demand software solutions (LearnCenter and WebRoom ) with its 300+ proprietary titles in its Learn2 course library and over 15,000 third-party off-the-shelf courses from trusted providers like SkillSoft, ElementK and others. Learn.com addresses each of these major segments of the workforce productivity cycle. Ultimately, Learn.com believes that the combination of its LearnCenter SaaS platform and unique content has created the only complete workforce productivity suite on the market today that features completely integrated learning management, talent management, content management, and collaboration functionality packaged into one interface, one database of record, and built by one vendor utilizing a single code base. 5

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