State of North Carolina Dept. of Public Instruction

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2 State of North Carolina Dept. of Public Instruction Best & Final Offer (BAFO) #2 of Vendor s Offer in response to RFP # 40-IT Response to: Best & Final Offer (BAFO) #2 of Vendor s Offer in response to RFP # 40-IT State of North Carolina Dept. of Public Instruction Submitted by: Instructure, Inc. March 11, 2015 March 11, 2015 Instructure, Inc. 1

3 State of North Carolina Dept. of Public Instruction Best & Final Offer (BAFO) #2 of Vendor s Offer in response to RFP # 40-IT Vendor Questions Section V! DESCRIPTION of Requested best & Final Offer to Solicitations Information, Specifications, or Terms and Conditions. Vendor must specifically respond to each item as requested below and provide any explanations or exceptions in each response: 1. We need additional information on your response to Section 6.2, Premium Implementation. The rate sheet provided as part of the BAFO 1 document does not include pricing for the premium implementation. Please include the pricing in the (A) (1) response below and the Revised LMS Service Cost Template: Vendor Response to (A) (1): Please see the attached Cost Template 2. We need additional information on your response to in Section 3.xxx, monthly status reports. Please confirm that a monthly report that includes system disruptions, availability and performance data will be provided. Vendor Response to (A) (2): If selected as the provider, Instructure will be pleased to meet with NC officials and design a report that meets your precise needs and provide the report on a monthly basis. All information requested is available and will be provided to North Carolina specifications. Beyond a monthly report, please refer to status.instructure.com for real time system disruption and availability data. In addition, Custom reporting/information can be pulled from our status page API at 3. We need additional information on your response to Section 3.u, architecture. How will North Carolina data be segmented from other customers? Please describe any measures taken, including, but not limited to, database segmentation. Vendor Response to (A) (3): Canvas Cloud is a multi-tenant system, however, the partitioning of databases across multiple, redundant host servers provides logically and effectively segregated data by client institution as well as provides for efficient performance and security management. Each organization is identified through the use of a globally unique id (GUID) which is prepended to each object id within the organizations data structure. Institution structured data is contained within segmented database containers which are identified through the use of the aforementioned GUID. NC State LEAs will be configured on their own cluster South Sandy Parkway, Suite 300 Sandy, Utah

4 State of North Carolina Dept. of Public Instruction Best & Final Offer (BAFO) #2 of Vendor s Offer in response to RFP # 40-IT BAFO COST: 1) The cost proposal shall be for the delivery of a fully functioning Production LMS service as described in this RFP and shall be in the format specified below using the LMS Service Cost Template. Please see attached Cost Template 2) The Vendor responding to this RFP shall deliver a solution that meets all of the RFP requirements. Yes, Instructure agrees to deliver a solution meeting all of the RFP requirements. 3) Charges for work performed by any Vendor, subcontractor or agent shall be included in the cost responses. Instructure agrees that the price is all-inclusive 4) Additional one-time costs shall include: a) Onboarding of NCVPS including: i. Migration of 143 courses/content from NCVPS Moodlerooms Joule to the LMS service ii. Migration of 71 courses from NCVPS Blackboard Learn to the LMS service Please refer to the Cost Template for the one-time cost associated with the service. 4) All one-time costs shall be specified as a firm fixed price. Instructure agrees March 11, 2015 Instructure, Inc. 3

5 Revised LMS Service Cost Template Item Cost Description Section III.4.b-h - Planning, Installation, Integration and Configuration (Production Ready) Total one time dollar amount for statewide implementation. includes premium (onsite) implementation and 3 sets of 3 day training sessions for NCVPS and Rutherford County. includes up to 150,000 users for NCVPS at no cost, additional at per user cost below. **users are only counted once; therefore, the more LEAs that opt-in, the fewer users that would count against the 150K number. i.e. if all LEAs opted in, the user count for NCVPS would approach 0. includes unlimited storage and unmetered bandwidth. Section III.4.a NCVPS, LEA, and Charter School content migration of courses from Moodlerooms Joule and Blackboard Learn [not included in Item 1]. This is a statewide one-time fee for migration of all courses for any LEA or Charter. covers only courses that can be migrated from supported formats. Total One Time Costs (sum of items 1 and 2) Annual subscriber fee the per subscriber per year cost available to NCVPS, all LEAs, and all Charter Schools in North Carolina Scaling Factors for Subscriber Fee Dollar Amount $1,074,500 $100,000 $1,174,500 $3.74 -Includes Statewide Guided Implementation - Premium Implementation for NCVPS and Rutherford County - 3 sets of 3 day training sessions for NCVPS and Rutherford County - Up to 150,000 users for NCVPS -Includes all migration of courses statewide Please describe any factors that would affect the annual subscriber fee, i.e. Any price decreases as the subscriber base increases. 6 (Optional) NCVPS Course Catalog and Year 1 $93,900 - Includes Implementation Payment System involving implementation Year 2 $5,000 and usage for 3 years please break down Year 3 $5,000 into 3 individual one year costs. 7 (Optional) Premium Implementation $35,000

6 Canvas Training & Implementation Menu - Standard Implementation Training includes C1, C2 and C3 In-person/On-site NC Special Training: Face to face Training Duration: 3 days training on site for 3 sessions Cost: $11,000 Can be held at Instructure s Salt Lake City office or on-site at any location. Institutions choose from a variety of hands-on workshop and presentation topics to create a personalized training agenda. A typical day includes six hours of training. In-person/On-site A1. Face to face Training Duration: 1 or more days Option 1: $3,000 for the first day plus travel expenses, $2,000 for each additional consecutive day Option 2: $5,000 for the first day inclusive of all costs, $2,000 for each additional consecutive day Can be held at Instructure s Salt Lake City office or on-site at any location. Institutions choose from a variety of hands-on workshop and presentation topics to create a personalized training agenda. A typical day includes six hours of training. Online (asynchronous) B1. Intro to Canvas for Instructors Facilitated Online Course Duration: 3 weeks Cost: 1 20 people: $150 per seat people: $140 per seat people: $130 per seat people: $120 per seat 66 and up: $100 per seat Introduces cohorts of instructors to Canvas fundamentals and provides an opportunity to build and configure a course step by step. Participants learn how to navigate the Canvas interface, customize courses, create a syllabus, upload files, create assignments and quizzes, use assessment tools and more. Webinars (real-time) C1. Admin Training Duration: 2 hours Cost: Initial included, additional $800 This training covers a wide variety of topics helpful to new Canvas Admins. These topics include using accounts and subaccounts to organize Canvas, managing users, setting up and customizing your Canvas account, analytics and reports, and sharing resources among users. C2. Support Training Updated Dec 1, 2014

7 Canvas Training & Implementation Menu - Standard Implementation Training includes C1, C2 and C3 Cost: Initial included, additional $400 This training provides admins and support staff with the ability to identify and utilize the resources available in the Canvas Help Center including the Canvas Guides, Community, and submitting feature requests. Participants will also become familiar with Zendesk and learn basic strategies for managing and troubleshooting support tickets for their institution. C3. Instructor Training Duration: 2 hours Cost: Initial included, additional $800 This training provides instructors with an overview of basic Canvas functionality, including account settings, notification preferences, setting proper expectations for students, building an engaging course in Canvas, and grading and assessing student work. C4. Canvas Essentials Training The session introduces everyone to the essentials they need to know including: managing profile and notification preferences; sending, receiving messages via Inbox; creating Events and Assignments. This session also includes a descriptive tour of Canvas features and includes a deeper look at tools most commonly needed by new users. By the end of this session, participants will have the foundational knowledge they need to begin creating content for course in Canvas. C5. Canvas Course Design Training This session will introduce course design strategies for courses in Canvas. Participants will be able to leverage several features in Canvas to design their courses including fundamental tools like Files, Pages, and Modules. They will be able to create course activities including Assignments, Discussions and Quizzes and utilize assessment tools including Rubrics and Outcomes. C6. Assessment and Grading Training This Assessment & Grading Training introduces features used by instructors to provide assessment, feedback and grades to student submissions in Canvas. Participants will see how to use build assignments and Quizzes, as well as Rubrics, and Outcomes. This session will also include a review of the Gradebook and SpeedGrader and to help organize student grades and feedback. C7. Migration Strategies Training The Migration Strategies Training prepares instructors and/or support personnel to move existing course content from other learning management systems to Canvas. This session helps attendees recognize differences and similarities between their existing learning management system and Canvas, as well as how to import various types of content into Canvas. C8. Collaboration & Group Work Training The Group Work in Canvas Demo introduces instructors to collaboration features in Canvas, including Discussions, Group Assignments, Collaborations, and Conferences. Participants will discuss how these tools can be used to enhance their class activities and student engagement. C9. Course Delivery Training Updated Dec 1, 2014

8 Canvas Training & Implementation Menu - Standard Implementation Training includes C1, C2 and C3 The Canvas Course Delivery Training prepares instructors who are using Canvas to facilitate pre-designed courses. Participants will learn how to navigate the Canvas interface, develop effective student communication strategies, use the Canvas Gradebook and SpeedGrader, and access Canvas support. C10. Training Strategies Introduces training strategies used by other Canvas community members. Participants compare and discuss the needs of their institution and explore which training initiative might work best for them. They also learn about the training materials and opportunities provided by Instructure and the greater Canvas community. C11. Canvas Open Q&A Session live session, 1 hour follow up Cost: $600 Designed for teachers, designers and technologists who use Canvas to have an opportunity to ask questions about the user interface and specific use cases. Topics covered may include, but are not limited to, peer review, student groups, grades and reporting, assessments, analytics, LTI tools, and admin functionality. Live session time can be used for an open question and answer session or the presenter will come prepared with a short agenda of specific topics based on questions submitted previously. Time is built in for the presenter to follow up on any questions not answered in the live session Theme-based Training Packages E1. Package: Maximizing Canvas Cost: $900 Includes these webinars: (C5) Canvas Course Design (1 hour), (C6) Assessment & Grading Training (1 hour), and (C8) Collaboration Training (1 hour). E2. Package: Corporate Partner Cost: $1,200 Includes these webinars: (C5) Canvas Course Design (1 hour), (C9) Course Delivery Training (1 hour), and (C11) Canvas Open Q&A Session (2 hours). E3. Package: Train Your Trainers Cost: $1,200 Includes these webinars: (C6) Assessment & Grading Training (1 hour), (C7) Migration Strategies Training (1 hour), (C9) Course Delivery Training (1 hour), and (C11) Canvas Open Q&A Session (2 hours). E4. Package: Faculty Ultra Cost: $1,200 Includes these webinars: Canvas Essentials (1 hour), Canvas Course Design (1 hour), Assessment & Grading Training (1 hour), and Canvas Open Q&A Session (2 hours). Updated Dec 1, 2014

9 Canvas Training & Implementation Menu - Standard Implementation Training includes C1, C2 and C3 Volume Pricing Packages F1. Canvas K 12 Getting Started Package Cost: $4,680* (discounted $1,170) Includes these training options: 1 (A1) Face-to-face Training session (6 hours), 15 seats in the (B1) Intro to Canvas for Instructors Online Course (3 weeks), and (C11) Canvas Open Q&A Session (2 hours). F2. Canvas Jumpstart Package Cost: $6,000 (discounted $1,000) Includes these training options: 20 seats in the (B1) Intro to Canvas for Instructors Online Course (3 weeks), 2 sessions of (C3) Instructor Training (2 hours each), 2 sessions of (C8) Collaboration Training (1 hour each), 1 session of (C9) Course Delivery Training (1 hour), 1 session of (C6) Assessment & Grading Training (1 hour), and 2 sessions of (C11) Canvas Open Q&A Session (2 hours each). F3. Canvas Premium Package Cost: $10,000* (discounted $2,450) Includes these training options: 1 (A1) Face-to-face training session, 30 seats in (B1) Intro to Canvas for Instructors Online Course (3 weeks), 2 sessions of (C4) Canvas Essentials (1 hour each), 2 sessions of (C5) Canvas Course Design (1 hour each), 2 sessions of (C6) Assessment & Grading Training (1 hour each), 1 session of (C7) Migration Strategies Training or (C10) Training Strategies (1 hour), 2 sessions of (C8) Collaboration Training (1 hour each), 3 sessions of (C11) Canvas Open Q&A Session (One hour). *Plus actual travel costs for Face-to-Face training. Credit Toward Future Training For clients who are unsure which courses or training packages they may need, Instructure provides the option to purchase credit toward future training. This means clients can add training costs to their initial Canvas order form and identify training needs later. Training credit can then be redeemed for up to one year after purchase. Volume pricing options apply. Updated Dec 1, 2014

10 Canvas Training & Implementation Menu - Standard Implementation Training includes C1, C2 and C3 Implementation Packages Package Included Services Cost Guided Implementation Services Canvas production account and test/training instance setup Weekly call with assigned Implementation Consultant General implementation assistance with guidance, assistance, and troubleshooting of client-initiated course migrations, third-party tools integrations, and account settings. Standard Online Training Package comprising remote training webinars: 2 hour Admin, 1 hour Support, 2 hours Instructor training Sample project plan, access to guides, public courses, and best practices documentation Authentication integration support with access to guides and assistance troubleshooting client-initiated LDAP, SAML, and CAS integrations Site branding support with guidance, assistance, and troubleshooting of client-initiated branding Basic SIS integration support with guidance, assistance, and troubleshooting of client-initiated SIS integration Support services implementation with creation of Zendesk account(s) for the client, or set up forwarding ticket s to their existing help desk system, and training on Zendesk management Included Premium Implementation Services All services included in the Guided Implementation Services Package Implementation Team including project manager, trainer, and technical experts Standard Online Training Package and three days of on-site training equal to 25 onsite days Implement authentication, handle branding, and lead internal marketing activities with Canvas gear to drive adoption In-person assistance from Implementation Team for SIS integration implementation $35,000 Updated Dec 1, 2014