e-jaalakam Dr Nirmala Padmanabhan Associate Professor Department of Economics St. Teresa s College, Ernakulam, Kerala

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1 e-jaalakam Dr Nirmala Padmanabhan Associate Professor Department of Economics St. Teresa s College, Ernakulam, Kerala nirmalap1@gmail.com,

2 What is e Jaalakam? Taking e- Governance to the masses By Department of Economics,St. Teresa s College, Ernakulam, Kerala with technical support from, Kerala State IT Mission & State e-governance Mission Team-Kerala Project for promoting social/ gender inclusion in e- Governance Enhances people s capability to live in an e-society. Generates demand for e- Governance services promoting measurable, accountable and responsible governance.

3 Why e-jaalakam? Kerala has put in place various e- governance initiatives but Public unaware of most of these Even if aware, do not which reliable site to access and how to access services People still go to Village/ other Govt office and queue up to get services.this process excludes the disabled, elderly and women who have constraints on mobility. Kerala women lag far behind in autonomy and decision making.e-jaalakam intended to open an e- world beyond facebook, gmail and information search to girls and empower them to be self reliant

4 Three phases and Various Citizen Engagement Tools

5 Phase 1- Genesis of e-jaalakam September June 2013 a) A workshop on e-governance b) Assessment of awareness of e-governance services among students c) Trial awareness sessions in St. Teresa s College

6 a) Workshop on e- Governance 2 day Workshop on e- Governance, Sept 19-20, 2012 Sponsored by KSITM Training by State e- Governance Mission Team- Shri M.B.Jayachandran, Principal Consultant and Head, Vinod Raj & Krishnakumar, Consultants Programme Management, SeMT-Kerala

7 Grooming of 20 e- Governance Master Trainers 2 day Workshop on e- Governance, Sept 19-20, 2012

8 b) Brief Assessment of awareness of e- Governance services Analysis of implementation of Sevana in Keraladespite wide implementation very few people accessed. 5,25,185 and 5,22,345 birth registrations in 2011 and 2012 respectively, corresponding downloads 11,037 and 11,222 ( ) a small study undertaken to assess awareness of e- Governance among a sample of 70 students studying in first year bachelors programmes in St. Teresa s College. using the net only for social networking and educational purposes

9 c) Trial awareness sessions in St. Teresa s College

10 Databank of relevant sites- expanded to cover many suggested by Shri Sheikh Pareed, IAS, District Collector, Ernakulam Life Cycle approach as advised by Mr Josius Benny Kittan, Manager e- Governance, KSITM Pamphlet providing URL of almost all important Govt sites

11 Databank of relevant sites- expanded to cover many suggested by Shri Sheikh Pareed, IAS, District Collector, Ernakulam Life Cycle approach as advised by Mr Josius Benny Kittan, Manager e- Governance, KSITM URL of sites facilitating easy access Pamphlet providing URL of almost all important Govt sites

12 Phase 2 e- Jaalakam July-December 2013 Campus to Community Phase in association with Federal Bank Ltd

13 Training sessions for 15 civic groups covering around 1000 people Shared databank with various civic groups through training sessions Sessions organized for diverse groups - higher secondary students belonging to both Kerala State and Central Board streams, undergraduate and research students in colleges and universities, professionals, housewives and elected representatives of local bodies

14 Federal Bank & St. Teresa s College Presents e- Jaalakam With technical support from Kerala State IT Mission and State e-governance Mission Team-Kerala

15 Service Cycle for an e-citizen Employment & Empowerment Driver s License Passport/Visa Travel Aadhar Ration card Electoral Roll e- district Taxes Marriage certificate Court Case status File search Agriculture Utility services Police School Admission Scholarships E-Learning Examination results Professional Admissions Pension Health insurance Health care Death certificate Birth certificate Health care 15

16 Local self government Provides citizens with information and services of Panchayats, Muncipalities and Corporations. Services provided online include Birth certificates

17 e-jaalakam Pamphlet Sl. No NEEDS NAME URL Purpose/Service 1 HOUSEHOLD UTILITY Kerala State Electricity Board Electricity bill payment, complaint booking Kerala Water Authority Online payment, view bills Akshaya e Pay Payment of bills(electricity, water, telephone). Provides services of Aadhar cards. Gas Connection Online booking, preferred time delivery, new LPG connection BSNL Portal Pay landline/mobile bills, view bills online, SMS alerts, online recharge. BSNL Mail View bill online BSNL Dataone Internet services BSNL Portal-Usage Customer care portal Your Bill Buddy Bill payment/ recharge India Post Postal services e-district Can download 23 certificates approved from official websites 2 EDUCATION Higher Secondary Admissions Announcement Allotments School list course list

18 Launch By Shri P. H.Kurian, IAS, Principal Secretary, IT Department, Kerala, Shri Hibi Eden, MLA and Shri Sheik Pareeth IAS, District Collector

19 Panampilly Nagar Welfare Association 19 th July 2013

20 GOVERNMENT HIGHER SECONDARY SCHOOL, EDAPALLY,

21 Representatives of Ernakulam District Residents Association Apex Council, Thiruvankulam Branch

22 Providence College Calicut

23 St. Dominic's College Kanjirapally 19 th September 2013

24 Representatives of Various Panchayats at Ernakulam Social Service Society, Kacherippady, Sept 19, 2013

25 Feedback on training session Feedback collected from a sample of 100 persons from among them asked to rate the e- Jaalakam databank using a three point rating scale 60 % reported that they found it very useful while the remaining 40% rated it useful.

26 Percentage of information in training session that was unknown to participants Percentage of information in e- Jaalakam that was new to the participants Percentage of respondents Above 80% % % % 4 < 20% 0 Source : primary data

27 Public Demand For written instructions which will enable access when needed

28 Vivara Nidhi-A Citizen s Handbook on e- Governance literally handholds the public while accessing e- Governance services all steps detailed in simple flow charts which even a layman can follow easily

29 HOW TO ACCESS BIRTH CERTIFICATE? Click on your web browser (eg: Internet Explorer, Mozilla or Google Chrome). Type on your browser. Choose the language(english/malay alam) Select 'Birth Registrations' option on left side. Select the district, local body type, local body and submit. The site will go to 'sevana' link. Click on 'Certificate Search ' option Click on 'Civil Registrations(Birth,Deat h,marriage)' Fill in the neccessary details. [Date of Birth, # Mother's Name, Gender] Type the verification code and Submit. Certificate will be generated. Print the birth certificate.

30 Release of Vivara Nidhi by Shri Kapil Sibal, Union Minister of Communication and Information Technology, Government of India

31 Public demand for a handbook in Malayalam Only 3- sites or so available in Malayalam Aadhar site- not available in Malayalam Vanitha commission -first page is in English Have communicated citizen s demand to the Government Slow evolution into a true citizen engagement group- a minute step towards transformation of citizens from mere acceptors of services to demand generators who strive to influence the type and quality of services

32 Phase 3 e- Mithram and e- Jaalakam@School 2014

33 e- school Project to educate 12, 000 students in class ten in 86 Government and State aided schools in Ernakulam Educational District In association with Department of General Education, Government of Kerala Completed in January 2014

34 Incorporated learning of Phase two 1) Universal tool not suitable for all age groups- Developed separate handbook for students 2) Difficulty in getting internet connection at the timing of training sessions- Training module which captured various sites with screen capture software

35 Release of e- Mithram- students handbook on e- Governance

36 Government Girls High school, Ernakulam

37 Government Higher Secondary School

38 Government High chool Panampilly Nagar

39 LMCC High School

40 St Mary s High School

41 SRV High School Ernakulam

42 St Alberts School

43 St Augustines

44 St. Thomas Perumanoor

45 Achievements of e- Jaalakam 1) Various Citizen Engagement Tools a) e- Jaalakam databank b) e- Jaalakam pamphlet c) Vivara Nidhi d) e-mithram e) e Mithram training module 2) e- Governance literacy to around 1000 people/ families in second stage 3) Emergence of a Citizen Engagement Group 4) Creation of e-jaalakam chapters in three districts 5) School imparted e- Governance literacy to around students / families / indirectly reaching out to people

46 Recognition From Outside The State National e-governance Division, Department of Electronics & Information Technology Being considered for replication in Karnataka and Lakshwadweep Administrative Training Institute. Mysore Centre for Innovations in Public Systems (CIPS) Federation of Indian Chamber of Commerce and Industry, New Delhi Madras Institute of Development Studies, Chennai

47 Findings and Lessons learnt Potential benefits of many e- Governance services to citizens remain unrealized due to lack of public awareness and capability to access these The gender divide or age divide often cited in a digital world was not apparent in access of e- governance due to the fact that all were generally ignorant about these initiatives. Public have a keen interest in learning such initiatives since they perceive benefits to themselves Citizen engagement tools which demystify method of access and inspire confidence have inherent potential in promoting citizen participation in services Different engagement tools need to be designed to meet the needs of diverse age and social groups Availability of web pages and engagement tools in local language will go a long way in increasing usage of e- governance services

48 Hurdle Strategy adopted Lack of well defined content and difficulty in choosing among many services Lack of financial resources Tendency of educational institutions to confine activities to own campus Tendency of people to forget demonstrations due to infrequent nature of usage. Difficulty in sustaining interest of diverse age groups with a single handbook Life cycle approach Corporate Social Responsibility funds Leverage the emphasis given to Social Outreach by UGC and NAACC Design of a handbook which furnished methods of access in simple flow chart form Design of different handbook for students as compared to the general one for citizens

49 Hurdle Strategy adopted Ensuring utility to people not well versed with English language Ensuring access to the public Frequent developments/ modifications in services Scalability Translation of the handbook to Malayalam Handbooks and pamphlet have been uploaded on the webpage Citizen watch group will monitor make changes and upload on web pages periodically Linkage to established programme- Project, Government of Kerala

50 Future Challenges Vertical and horizontal reach out Institutionalization

51 Strategy for reach out- diverse strategies for varied social groups Target Population High school and higher secondary school students College/ university students Mode of Access state wide roll out through project network of resource persons material handbook popularization through Social media- face book - popularization through Women Resource Centers existing in colleges -popularization through Social media Social Outreach programmes

52 Target Population Civic groups Residents Association networks- Professional organizational networks Community Service Centers in Kerala- Akshaya Mode of Access Material handbooks in both English and Malayalam Awareness sessions in all 14 districts Awareness sessions by e- Jaalakam chapters in various districts

53 Institutionalization Inclusion in IT syllabus- people to get familiarized at an age when they have the time and maximum learning capacity. School students,- Executive Director as well as the Director of Public Instruction, Kerala were approached who have given the assurance that, they shall consider inclusion of e-governance as a chapter in the IT syllabus of high school students College students- Similarly, Kerala State IT Mission has been approached to include it as a part of the IT syllabus taught at various Women Resource Centers they have established in colleges.

54 Future Plans Creation of a chain of e- Governance Master Trainers in higher educational institutions throughout Kerala Periodical workshops for updating them in e and m- Governance Creation of a website to put all information in Public domain Creation of short animation films for each service which will further simplify acess Radio sessions to answer public queries related to accessing various services

55 THANK YOU