PRINCIPLES OF OPERATIONS MANAGEMENT Syllabus SCM 345 Fall 2008 Night Section (# )

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1 PRINCIPLES OF OPERATIONS MANAGEMENT Syllabus SCM 345 Fall 2008 Night Section (# ) Instructor: Regis Terpend, Ph.D. Office: B308-E - Department of Information Technology and Supply Chain Management Class Hours: 6:00 9:00pm Wednesdays B207 Office Hours: 1:00 4:00pm Mondays and Wednesdays, and by appointment. Office Phone: (208) Fax: (208) registerpend@boisestate.edu The best way to contact me is via . Note: Syllabus subject to change. Textbook: Operations Management: An Integrated Approach 3 nd Edition by R. Dan Reid and Nada R. Sanders IMPORTANT NOTE: You may purchase the Electronic version of this textbook at a substantial discount at the following link: (click on Register first) Book: The Goal, any edition by Eliyahu M. Goldratt and Jeff Cox Course Description: introduction to the field of Operations Management; overview of the most important topics; review of the techniques and tools used for problem solving in the field of Operations Management. Course Objectives: by the end of course, you should be able to: 1. Grasp the importance of Operations Management in manufacturing and service organizations 2. Understand how Operations Management relates to other functions of a firm 3. Understand and use tools and techniques that Operations managers use in making decisions and in problem solving 4. Be aware or the current challenges facing today's organizations who how Operations Management can help addressing them. To satisfy course requirements, each student will: 1. Attend class and actively participate in class discussions. Students are expected to have completed required readings before class. In-class quizzes may be conducted to test your preparation. 2. Participate in in-class exercises and activities 3. Complete written exams. 4. Read "The Goal" 5. Complete homework in due time You are expected to have your textbook and a calculator in class with you. We will do cases and problems together in class. EXPECTATIONS OF YOUR ENTERING KNOWLEDGE BASE: In order to join this class, you have to fulfill quite a few prerequisites, including BUSCOM 201 or ENGL 202, ACCT206, BUSSTAT 207, ECON 202 and computer competency as demonstrated by ITM 104 or ITM 105 or successful completion of a computer placement exam for these courses. We don't allow any prerequisite to be taken concurrently with SCM 345. Please refer to the undergraduate catalog. GETTING THE MOST OUT OF THIS CLASS: Reading the material, coming to class, coming to class prepared, and participating in class activities is the best way to learn something in this class. It is my intention to use class discussions and interaction to help students think about the material and leave class with some useful ideas, techniques, and concepts. 1 of 5

2 ASSIGNMENTS & LATE POLICY: Students are expected to come to class prepared to discuss assigned cases in class discussions. Late assignments will be substantially penalized at a rate of 10% per day late. For instance, giving your assignment 0-24 hours late will be penalized 10%, hours late will be penalized 20% and so on. In-class participation cannot be made-up. Work is not an acceptable excuse. I assume you can manage the course and workload you have chosen to take. A typical guideline is for classes to require a minimum of 2 hours outside of class for every hour in class. MISSED EXAMINATIONS: Zero points will be awarded for missed examinations. There will be no make-up examinations except in rare circumstances that must be well-supported, documented and approved prior to the exam. If you miss a mid-term exam, a "special" exam may be allowed at the end of the semester, at a time other than the final. Pop Quizzes: Pop quizzes may be made from time to time no make-ups will be allowed. HOMEWORK: besides reading the textbook, I may assign additional tasks to be performed at home before class. The course schedule clearly outlines my expectations for each session. Homework assignments include multiple-choice tests on Blackboard but I may also ask you to read some additional reading material for class discussion. - Multiple choice tests on Blackboard: multiple-choice tests will be made available on Blackboard one week prior to class. They will usually consist of 10 questions related to the content of your textbook. The deadline for completion of these tests will be midnight the day prior the course. Past the deadline, the test will not be available anymore. Please refer to the class schedule for more details. GRADING: Detailed breakdown of points possible: Exams: First Exam 250 Second Exam 250 Final Exam (non comprehensive) 250 Total Exams 750 Quiz "The Goal" 150 In-class, homework assignments, pop quizzes 100 TOTAL 1,000 The following ranges will be used to determine your final letter grade in the course: Over 97%... A A A B B B C C D F * I reserve the right to adjust this scale downward, but will not adjust it up. EXAMINATIONS: There will be three examinations. They may feature multiple choice, true/false, short answer, essays, and/or problems. I grade my examinations using a 100-point scale. 2 of 5

3 FINAL EXAM SCHEDULE: PLEASE MARK YOUR CALENDAR NOW!!! Your class time Date of Final Exam Time of Final Exam 6:00 9:00 PM Wednesday, Dec 17th, :00 8:00 PM Please note that the final exam time does not match the class time. The final will be held in your regular classroom. The final exam is required. Make plans now to be present. Class participation: A student who is a good Class Participator is: Present on a regular and timely basis Courteous to other students, will not carry on side conversations with fellow students, and behaves in a manner so that others can hear and understand what is going on in class. On time to class consistently, does not leave early, does not talk to friends during class lecture and discussion, and does not miss more than two three-hour sessions. One who contributes meaningfully to class discussions and participates enthusiastically in class exercises Prepared with the day's assignment An asker of intelligent and thoughtful questions of your professor, guest speakers, and fellow students. ATTENDANCE and PARTICIPATION: Attendance is a class requirement. I will systematically take attendance. In general, it is a fact that students who regularly attend classes tend to earn higher grades. Excessive absenteeism will be noted and taken into consideration in your final grade. As unexpected events sometimes happen, I will allow two and only two sessions absence. Any absence beyond that will result in a 1% penalty per session missed in the final grade. So if a student has an overall grade of 89, but missed 4 classes, his/her final course grade will be 87. Lateness will also result in point deductions (.5% per session) when final grades are calculated. Attendance & Participation: the overall class experience will be affected by the quality and quantity of your participation. To maximize the effectiveness of your Participation, you should read and think about the assigned readings before coming to class. Quantity is no substitute for quality. Participation that detracts from quality class discussion can hurt your grade. STUDENT CONDUCT: You are expected to behave in class in a manner that respects the right of your classmates to hear and learn. There will be times when you will be specifically directed to discuss certain issues with classmates. You are expected to stick to the task, and to return to the non-discussion mode of quiet when asked to do so by the professor. You are expected to cooperate with the professor and with your classmates when requested. General behavior is dictated by basic rules of courtesy. Mobile phones and pagers (and the like) should be turned off in class unless you re expecting an emergency call then turn your phone to vibrate. Ducking in and out of the classroom distracts me and detracts from the quality of the class please refrain from these activities. For more information about the university code of conduct, please refer to: PLAGIARISM/CHEATING: Research papers include the assimilation of other people's ideas and words about a particular topic. Failure to give credit (e.g., citations, etc) to authors for their ideas or words is plagiarism. Plagiarism, and cheating in any other form, will result in at least a failing grade for the assignment or exam. Student caught in an act of cheating or copying from other student during an exam will receive a zero. Such occurrence would also be reported to the Office of Student Rights and Responsibilities (OSRR) in accordance with university regulations. 3 of 5

4 SCM COURSE SCHEDULE AND READING LIST Note: Assigned readings are to be read prior to class for the day they are listed and are potential quiz material for that day. DATE Aug. 27 (01) TOPIC INTRODUCTION TO THE COURSE PROGRAM AND REQUIREMENTS INTRODUCTION TO OPERATIONS MANAGEMENT READ: Textbook Chapter 1: Introduction to Operations Management DO: Online test on blackboard available until midnight Sep 2 nd. Sep. 3 (02) OPERATIONS STRATEGY AND PRODUCTIVITY READ: Textbook Chapter 2: Operations Strategy and Competitiveness DO: Online test on blackboard available until midnight Sep 2 nd. PRODUCT DEVELOPMENT AND PROCESS SELECTION Part I READ: Textbook Chapter 3: Product Design and Process Selection Sep. 10 (03) PRODUCT DEVELOPMENT AND PROCESS SELECTION Part II READ: Textbook Chapter 3: Product Design and Process Selection DO: Online test on blackboard available until midnight Sep 9 th. SUPPLY CHAIN MANAGEMENT Part I READ: Textbook Chapter 4: E-commerce and Supply Chain Management DO: Online test on blackboard available until midnight Sep 9 th. Sep. 17 (04) SUPPLY CHAIN MANAGEMENT Part II READ: Textbook Chapter 4: E-commerce and Supply Chain Management QUALITY MANAGEMENT Part I READ: Textbook Chapter 5: Total Quality Management DO: Online test on blackboard available until midnight Sep 16 th. Sep. 24 (05) QUALITY MANAGEMENT Part II READ: Textbook Chapter 5: Total Quality Management CATCH UP AND REVIEW Oct. 1 (06) STATISTICAL QUALITY CONTROL Part I READ: Textbook Chapter 6: Statistical Quality Control FIRST EXAM Oct. 8 (07) STATISTICAL QUALITY CONTROL Part II READ: Textbook Chapter 6: Statistical Quality Control DO: Online test on blackboard available until midnight Oct 7 th. JUST-IN-TIME AND LEAN PRODUCTION READ: Textbook Chapter 7: Just-in-Time and Lean Systems DO: Online test on blackboard available until midnight Oct 7 th. 4 of 5

5 Oct. 15 (08) FORECASTING READ: Textbook Chapter 8: Forecasting DO: Online test on blackboard available until midnight Oct 14 th. CAPACITY PLANNING AND FACILITY LOCATION Part I READ: Textbook Chapter 9: Capacity Planning and Facility Location DO: Online test on blackboard available until midnight Oct 14 th. Oct. 22 (09) CAPACITY PLANNING AND FACILITY LOCATION Part II READ: Textbook Chapter 9: Capacity Planning and Facility Location FACILITY LAYOUT Part I READ: Textbook Chapter 10: Facility Layout DO: Online test on blackboard available until midnight Oct 21 st. Oct. 29 (10) FACILITY LAYOUT Part II READ: Textbook Chapter 10: Facility Layout CATCH UP AND REVIEW Nov. 5 (11) INVENTORY MANAGEMENT Part I READ: Textbook Chapter 12: Independent Demand and Inventory Management SECOND EXAM Nov. 12 (12) INVENTORY MANAGEMENT Part II READ: Textbook Chapter 12: Independent Demand and Inventory Management DO: Online test on blackboard available until midnight Nov 11 th. AGREGATE PLANNING, MRP AND ERP READ: Textbook Chapter 13: Aggregate Planning READ: Textbook Chapter 14: Resource Planning DO: Online test on blackboard available until midnight Nov 11 th. Nov. 19 (13) SCHEDULING READ: Textbook Chapter 15: Scheduling DO: Online test on blackboard available until midnight Nov 18 th. QUIZ: THE GOAL Dec. 3 (14) Dec 10. (15) Dec 17 PROJECT MANAGEMENT READ: Textbook Chapter 16: Project Management DO: Online test on blackboard available until midnight Dec 2 nd. WRAPPING UP THE COURSE AND REVIEW FINAL EXAM Wednesday, Dec 17, 6:00pm to 8:00pm 5 of 5