BT Learning Solutions. Bringing out the best in people

Transcription

1 BT Learning Solutions Bringing out the best in people

2 Our approach to delivering learning helps you get the best out of your people in a cost-effective way. We draw on our experience in both implementing and adopting e-learning as an organisation. We host some of the largest e-learning programmes in Europe. This brochure is an overview of what we offer and how it can benefit your organisation. Please get in touch with your account manager to find out more Benefits Reduce your costs for learning and development: Cut travel costs for traditional face-to-face training by deploying training online. Cut administrative costs through automated tracking and reporting online. Remove duplication of training across your organisation. Keep training consistent and up-to-date. Improve your business productivity and customer service levels: Speed-up rollout of training (e.g. product or service, compliance) and skills development for your workforce. Attract and retain the best talent with your support for flexible working. Make training available anytime and anywhere so it can fit with your employees schedules. The functionality of the Defence Learning Portal (DLP) is ensuring that its reach and value are increasing on a daily basis. It is now able to reach into classrooms as well as providing continued delivery to the office environment. Traditional elearning is now being supplemented by immersive games and emulations and it is these capabilities that see it remaining as a key enabler of the MOD s blended learning strategy. Our relationship with BT is now stronger than ever and together we remain committed to improving the experience for the learners. Gp Capt Mark Shackleton Defence Centre for Training Support (DCTS) Reduce your impact on the environment: Reduce your CO2 footprint because your employees travel less for their training. Case study BT provides one of Europe s largest e-learning programmes, the Defence Learning Portal or DLP, for the Ministry of Defence (MOD), running for more than five years supporting over 200,000 personnel worldwide. New ways of delivering training has saved just one part of the MOD more than 1million. The last time electricians in the Royal Engineers had to be trained in new Institution of Engineering and Technology Wiring Regulations, every electrician had to travel to Chatham to complete a oneweek course. It took more than 18 months for everyone to complete the training. When the regulations were updated in 2009, it was a very different story. Training was delivered through the DLP. The electricians could complete the course wherever they were posted, and at whatever time was convenient. As well as the financial savings it meant much less time was spent away from frontline duties.

3 Components of the service Managed learning environment: We provide a learning environment as a managed service including the application and hosting infrastructure, all managed by BT. BT will manage every aspect of the environment including infrastructure provision, upgrades and maintenance, so that you can focus on learning administration, content and outcomes. Professional Services: We can identify and drive opportunity for e-learning with a QuickStart. For customers starting on their e-learning journey, we can define a transformation roadmap linking learning to wider organisational goals. For others who have already invested in e-learning, we can help improve effectiveness and adoption of e-learning as well as measure ROI. Implementation of e-learning is not just about technology, but also includes change management as a necessary ingredient. We therefore combine our technology expertise with our business consulting experience to help drive adoption of e-learning in your organisation. Enterprise integration: We can help integrate e-learning with other enterprise systems to keep people and learning records consistent across the organisation. Choose the right learning environment Recognising the differing needs for e-learning, we offer two options so you can choose the right learning environment. If you need a tutor-centric learning environment where instructors can easily construct courses using various types of media such as video, podcasts, presentations and blogs and learners can collaborate through discussion forums or wikis with each other as well as the instructors, we offer a Course Management Service (CMS) based on open source software called Moodle. It is appropriate for educational institutions and organisations that use a tutor-centric model for training (eg. field force training or leadership programmes). If you need a system for the delivery, administration, and reporting of training with support for organisational hierarchies (lines of business, geographies etc.), business rules, and integration with other enterprise systems, we offer a Learning Management Services (LMS) based on Saba Learning, an industry-leading formal and social learning environment. Course Management Service Educational institutions and corporates alike are adopting online methods to deliver training both inside and outside a classroom environment. They need a virtual learning environment that instructors can use to construct, manage and deliver courses, and learners can use to stay connected not just to their instructors but also their cohorts. BT s CMS is based on the open source application called Moodle, the most popular open source VLE, used by over 50,000 organisations including educational institutions, and public and private enterprises. Some of the largest implementations of Moodle support over 500,000 users. Being open source, there are no licensing costs, making it highly cost-effective. Support for Blended Learning Many organisations use Moodle as their platform to conduct online courses, while some use it simply to augment face-toface courses (known as blended learning). A distinctive feature of Moodle is the set of activity modules (such as forums, databases and wikis) to build richly collaborative communities of learning around key subject matters. Equally, Moodle can be used for structured, formal learning needs. BT s CMS is being used for delivering professional development programmes in classrooms as well as train the trainer programmes to remote users.

4 Features Support for instructors and administrators to manage users, courses and curricula. Ability to create courses using various resources including multimedia, course announcements and glossary. Web-based assessments and surveys and ability for instructors to assign grades on quizzes, assignments as well as courses. Informal learning through discussion groups or wikis. Reports such as most active and participatory courses (based on enrolments, views, posts), course specific reports to track learner participation and analyse how resources within a course are utilised. Support for the main international standards such as SCORM and Learning Management Service Facing a rapidly changing global landscape, organisations need to continue managing formal learning to meet compliance and other training requirements while creating an engaging environment that develops people and grooms leaders through both formal and social learning. However, many organisations rely on fragmented systems and processes across different learning needs, business units, or geographies. BT s Learning Management Service (LMS) is based on Saba Learning, an industry-leading social and formal learning environment that enables organisations to drive top line growth through high-performing staff, reduce costs and risks of non-compliance, and increase customer retention. Built to support the various people processes, this easy-touse system accelerates knowledge transfer across ecosystems of employees, customers, partners, and suppliers. Using innovative technologies and mobile delivery, BT s LMS generates user engagement by making knowledge accessible through the applications that people use every day. 1 SCORM (Sharable Content Object Reference Model) and AICC (Aviation Industry Computer-Based Training Committee) are a collection of standards and specifications that enable simple exchange of web-based learning content. Features Engaging informal learning environment for users and managers. In-context learning with access via Microsoft Outlook, enterprise portals, and mobile devices. Powerful blended learning, with intuitive processes for end-users. High degree of configurability for greater business agility. Flexible policies for creating learning programs, assigning learning, managing approvals, and other aspects of your learning operation. Support for multi-country, multidivisional systems with appropriate security, data privacy, and learning governance support. User and administrator interfaces in 25 languages. Certification management. Competency management. Continuing education. On-the-job training and mentoring. Commercial or for-profit learning. AICC 1 and SCORM rd Edition support. Web-based assessment authoring. Section 508 compliance. Audit trail. Extensive Configurability for Global Organisations The LMS functionality including business processes, terminology, navigation, and look-and-feel is managed through extensive configuration options accessible via Webbased interfaces. You focus your implementation efforts on designing the right processes to fit your users needs, not on writing custom code. Unique governance functionality supports the learning organisation s efforts to strike the right balance between centralising operations for administrative efficiencies and giving autonomy to lines of business for learning effectiveness and faster response. In addition, a comprehensive set of capabilities are available for marketing and selling learning to customers and partners, through the same system that serves employees. User Experience BT s LMS delivers superior ease-of-use, anytime and anywhere, including support for offline or mobile usage. Users get a consumer-grade search experience with the award-winning Saba Knowledge Centre, which provides a single environment for searching across all of your knowledge assets from courses to certifications and from people to community wikis. With a wide range of search criteria, filters, saved preferences, and learning recommendations, the process of finding learning gets smarter, faster, and more personalised over time.

5 In addition, users can access learning processes in applications where they already work, with -based processes and highly interactive portlets that can be embedded in existing enterprise portals and applications. A single portal for quick access to formal and informal learning tasks, with an easy-to-use dashboard showing all in-progress activities Support for Blended Learning BT s LMS supports blended learning so that organisations can always use the best method to accomplish each learning goal. Administrators have the power to create a full range of programmes including formal, informal, and on-thejob components, with: A single, easily understandable view communicating programme requirements to users A streamlined registration process that enables them to register for complex programmes in just a few clicks Support for both simple, short-lived programmes as well as complex, multi-week or multi-month programmes that bring together various courses with multiple owners, instructors, and cohorts of users Robust certification-management capabilities Ability to leverage your competency framework for validating skills Informal Learning Today, learners acquire knowledge and skills through collaborative, immediate, and context-relevant methods. They need more tools akin to those used in everyday life on Google, Yahoo, Facebook, and Twitter. Organisations that have embraced informal learning reap the benefits of improved employee performance, job satisfaction, and engagement throughout the workforce. Align Learning with Performance and Talent Learning is only a means to an end such as improved performance or development of talent. Learning aligned with other strategic objectives of an organisation can therefore deliver measurable results. With this in mind, our service allows you to extend learning into performance and talent management, as part of an integrated platform So, you can align an individual s activities, including learning, with key organisational goals; establish a performance review process that sets expectations, measures results, increases accountability, and identifies actionable improvements; and collect real-time performance feedback from the enterprise social network.

6 How can BT help? Our consultancy services give you a holistic view of your learning requirements and link this view to your wider organisational and transformation strategy. We offer a QuickStart approach. This is usually a couple of days of interviews and workshops leading to the delivery of an indicative proposal for your organisation. We have the capability to host an enterprise-scale solution, including the IT and network infrastructure, and the option of CAPEX-free Software as a Service. We can ensure everything we do integrates with your existing enterprise systems so you gain maximum benefit from your e-learning solution. And we ll help you measure the business value of implementing e-learning. Why BT? With 20 years of experience, BT is a leading practitioner of e-learning, both for ourselves and our customers. BT is uniquely qualified as a supplier of hosted, fully managed e- Learning services. BT hosts some of the largest e-learning programmes in Europe, including the Defence Learning Portal for the UK Ministry of Defence supporting over 200,000 personnel worldwide for nearly five years. Because we have done it ourselves and reaped the benefits; we are one of the few organisations to have implemented e-learning on a large scale. e-learning is now a major part of our business fabric: we deliver 85 per cent of our training online to more than 100,000 employees. BT is also a thought leader in learning and development, and a key partner in various initiatives on the UK skills agenda such as talentmap TM a business-led framework developed by the UK Commission for Employment and Skills (UKCES) to help employers get comprehensive information and support in boosting the skills of their workforce. We draw on our own experience and expertise to provide many organisations like yours with a fully-managed learning solution. Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: For more information please contact your BT account manager or lsoperations@bt.com. You can also visit us at