QM s Internal Continuous Improvement Process. Presenters: Brenda Boyd, Cecelia Green
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1 QM s Internal Continuous Improvement Process Presenters: Brenda Boyd, Cecelia Green
2 Introductions & Overview Cecelia Green Professional Development Manager Brenda Boyd Director of Professional Development & Consulting Upon completion of this session, you ll be able to: Describe the triggers that lead to change Explain QM s internal approach to continuous quality improvement Describe the process undertaken to update the flagship workshop
3 QM: A National Standard WASHINGTON MONTANA NORTH DAKOTA MINNESOTA MAINE OREGON IDAHO WYOMING SOUTH DAKOTA WISCONSIN MICHIGAN NEW YORK VT NH RI CONN MASS NEVADA UTAH COLORADO NEBRASKA IOWA ILLINOIS INDIANA OHIO WV PENN NEW JERSEY DELAWARE MARYLAND CALIFORNIA ARIZONA NEW MEXICO KANSAS OKLAHOMA MISSOURI ARKANSAS KENTUCKY TENNESSEE NORTH CAROLINA SOUTH CAROLINA VIRGINIA MISS ALABAMA GEORGIA TEXAS LOUISIANA FLORIDA PUERTO RICO Current Subscribers Consortium Subscribers VIRGIN ISLANDS ALASKA Statewide Subscribers HAWAII
4 3 QM Program Components QM Rubric QM Process QM Professional Development
5 Continuous Improvement
6 QM Key Idea QM is about continuous improvement, not perfection!
7 Continuous Improvement
8 Continuous Improvement Course Revisions QM Delivery Feedback
9 Drivers of Change New Rubric Every 3 years Professional development Driven by changes to the Rubric Learning Management System (LMS) Feedback from facilitators Participant evaluations Issues in QM formal reviews
10 Role of QM Rubric Begins with learning objectives (standards 2.1 and 2.2) selecting measurable, precise verbs Importance of Alignment Six specific review standards: 2.1, 2.2, 3.1, 4.1, 5.1 and 6.1 Use Alignment tables to ensure alignment Consider all standards Changes to the Rubric initiate a review of all workshops and course; appropriate updates discussed and implemented
11 Moodle QM Classroom (Moodle LMS) Capabilities drive upgrades Upgrades mean planned outages Update all workshops & courses Benefits Can be a learning opportunity (and a chance to experience what online students experience) QM created and provides technical support
12 Meeting Subscriber Needs QM Live! Web conferencing workshops Feedback from participants busy schedules Save time Individualize specific standards Scalable and sustainable More interaction and engagement Can reach more participants Teaching Online Requested by community Trusted partner in COAT
13 Meeting QM Community Needs Master Reviewer Recertification Annual Recertification Role of MR Course Reviews Recommendations Competencies Peer Reviewer Recertification (to come) Identification of PR Competencies Trigger: Rubric Release
14 QM Professional Development
15 Professional Development Team Director Instructional Designer Instructional Designer (Search Open) Instructional Technologist Registrar Consultant
16 PD by the Numbers QM has facilitated workshops and courses for over 23,000+ faculty, administrators and instructional design staff Workshops Offered: 16 Certification Courses Offered: 4 (PRC, MRC, OFC, FFC)
17 QM Professional Development Focus Faculty Development Workshops Prepare faculty to design and improve courses QM Certifications (for Implementation) Prepare faculty and staff to hold QM roles Delivery Options Online virtual, asynchronous Onsite face-to-face, synchronous Web Conferencing virtual, synchronous
18 Faculty Development Workshops Course Design Workshops Applying the QM Rubric* Designing Your Online Course Improve Your Online Course Designing Your Blended Course Delivery Workshop Teaching Online: An Introduction to Online Delivery *Note: Applying the QM Rubric is the prerequisite for all certifications (for implementation) Focused Improvement Workshops Design that Welcomes Your Students Create Measurable Learning Objectives Choose and Use Media Effectively Addressing Accessibility Alignment Workshops Investigate Learning Objectives and Assessments Link Instructional Materials and Learner Engagement
19 QM Certification Courses Prerequisite for Certifications: Applying the QM Rubric (APPQMR) Certifications: Peer Reviewer Course* Master Reviewer Certification* Certified Facilitator* FFC: For face-to-face delivery of APPQMR OFC: For online delivery of APPQMR (* - Offered online only)
20 Determining Success Distinguish Workshops and Certifications How do we determine if participants are successful? Workshops Similar to f2f experience Participation Completion of required assignments, discussions, quizzes Certifications Scores on quizzes and assignments Quality of feedback in forums and assignments (use of Rubric) Written assessments Facilitator discretion
21 New Demo Courses
22 Search For New Demo Courses Triggers: Current demo course had been used for 9 years and had not been updated in 4 years; didn t feel current Feedback from participants and facilitators Time for a change! Perspective: QM tried at least 3 times to identify new demo courses, but not successful until 2013.
23 Goals for New Demo Courses New courses that are less familiar to participants Present new challenges for reviewers Reflect more current technologies Share the review and recommendations as instructional materials
24 New Demo Course Characteristics Course discipline is likely to be easily understood by most reviewers. Course has measurable course- and module-level objectives. Course appears to use a range of tools and media. Course does not appear to be perfect and is likely to benefit from the feedback provided by a QM review.
25 Timeline For Demo Courses Selection Period Sept 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 May June May June Activity Call for Courses from QM subscribers 30+ course applications received Final Five Courses selected Reviews of five final courses begin Revision of PRC and APP begin Final Review Reports submitted Demo course revisions begin Re-certifications for all APP Facilitators Pilot PRC and APP Pilot FFC and OFC
26 Review Outcomes 1 met standards on first review and received all points 4 courses met standards upon amendment Review Outcomes determined selection based on Workshop & Course Objectives QM was able to use 4 out of 5 reviewed courses
27 Impact of New Demo Courses
28 Impact on QM Workshops & Courses Become thoroughly familiar with new demo courses Revise course materials for Applying the QM Rubric (APPQMR) Peer Reviewer Course (PRC) Online Facilitator Recertification (OFC) Face-to-Face Facilitator Certification (FFC) Master Reviewer Certification (MRC) Design that Welcomes Your Students (St 1/7) Design Your Online Course (DYOC)
29 APP Redesign APPQMR = QM s Flagship Workshop Incremental revisions Complete overhaul triggered by: Rubric change New demo course Includes Design and development Pilot Facilitator Recertifications
30 Goals for Revised APP Workshop APP still a workshop More engaging and consistent Same learning outcomes for both modes Make APP activities more interesting/varied? Fewer online forums Expand online activities New, more F2F activities Increased personal accountability F2F
31 Focus of APP Revision Explaining what the rubric is and how to apply it Alignment Making evidence-based decisions Writing helpful recommendations Key ideas and skills rather than specific standards Integration & holistic approach
32 Impact on Facilitation Developed and Mandated Re-certification courses for Certified Facilitators 250 Online 300 F2F QM Facilitators Rigorous & Demanding Recertification Value of Certification Continuous Improvement
33 Foster Incremental Change QM appreciates and acts on feedback from Workshop participants Facilitators Changes occur incrementally QM mantra: QM is about continuous improvement, not perfection!
34 The Future
35 Badges Potential visual way of demonstrating competency Competencies Community Contributions Stackable Badges Implications for roles? Reviews?
36 Workshop Review Review QM workshops and courses using the Continuing and Professional Education (CPE) Rubric
37 PD Challenges QM Rubric will be released next year Focus on incremental changes to QM workshops and certification courses May necessitate more global revisions Setting subscriber expectations Continuing integration of new demo courses and review reports into QM courses Improving Moodle functionality and support
38 Evaluation Please complete the session evaluation.
39 Thanks to YOU Quality Matters! More Information at:
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