Student Guide to Blackboard & Mobile Access

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1 Last Updated: 5/31/2013 MH Student Guide to Blackboard & Mobile Access Students interested in accessing components of their Blackboard courses on mobile devices may download the MATC 2 Go or Blackboard Mobile Learn app. These apps are free to download from your device s app store. MATC 2 Go Search your device s app store to download MATC 2 Go. Supported By: Android Phones (OS 1.5 or higher); Apple Phones (ios 4.3 or higher) Blackboard Mobile Learn Search your device s app store to download Blackboard Mobile Learn. Supported By: ipads, ipods (ios 4.3 or higher); Blackberry Devices (OS or higher); Palm Devices (WebOS or higher) When accessing Blackboard on mobile devices, please be aware of the following policies: Some features of Blackboard will be inaccessible on mobile devices because mobile devices lack the full version of Java, a program Blackboard uses to deliver dynamic, interactive content YOU CAN: + Review announcements and tasks + Check your grades + Contribute to discussions + Contribute to journals and blogs + View course documents and media* + Take mobile-compatible tests** YOU CANNOT: + Submit assignments + Take non-mobile compatible tests + Use the Virtual Classroom or Chat tools + Send course or messages + Watch Flash-based media * MATC 2 Go and Blackboard Mobile can open and display most documents from MS Word, PowerPoint, Excel, Adobe PDF, and play MP3 or MP4 media formats. Additional free apps may be needed to view content on a mobile device. ** Mobile tests are available to students using Apple ios 4.0+ and Android 2.2+ devices only. Mobile-compatible tests are those that have been explicitly designed for access on mobile devices or have supported question types and settings. Non-mobile compatible tests must be taken using a desktop or laptop computer with supported Web browser.

2 How to Access Blackboard using the MATC 2 Go App 1. After you have installed the app, tap the MATC 2 Go icon. When the application opens, select the Blackboard icon. 2. On the Blackboard Mobile Learn screen, click the Login button. In the form that appears, type your Blackboard username and password then click the Go button. See the Student Support Site for information about logins and passwords: If you have trouble logging in, please call the Help Desk at Only the Help Desk can resolve a login problem! 3. Once you are logged in, you will see the main navigation menu listing the courses you have access to. Tap on a course button to view a course. In the course map, use the course menu buttons and back button to navigate through the course s content. Some content will prompt you to open it in the mobile device s Web browser. To log out of Blackboard, return to the Courses main menu and click the Log Out button, located in the topright corner of the screen.

3 How to Access Blackboard using the Blackboard Mobile Learn App 1. After you have installed the app, open the application. In the Search for Your School text field, type Milwaukee Area Technical College. In the search results that appears below this text field, select Milwaukee Area Technical College. 2. In the login form that appears, type your Blackboard username and password then click the Login button. See the Student Support Site for information about logins and passwords: If you have trouble logging in, please call the Help Desk at Only the Help Desk can resolve a login problem! 3. Once you are logged in, tap the Courses button to view a navigation menu displaying the courses you have access to. Tap on a course button to view a course.

4 4. In the course, use the menu buttons to navigate through a course s content. Some content will prompt you to open it in the mobile device s Web browser. To return to the Courses main navigation, click the Courses button at the left-top corner of the screen. 5. To log out of Blackboard click the gear icon to open the Settings menu. Select Logout. The Settings menu also contains links for: o Notifications To customize how the app sends you course-specific notifications on your mobile device. o o Dropbox Link your personal Dropbox account to the app; files from your Dropbox can be shared as attachments in Blogs, Journals, and Discussion Board. Help Links to tips, Blackboard Mobile Learn Resource Center, and Blackboard Mobile Support Advice for Taking Tests on Mobile Devices Although students have the option to take tests on mobile devices, they should do so with caution! Be Aware of Your Device s Support for Mobile Tests Mobile tests are available to students using Apple ios 4.0+ and Android 2.2+ devices only. Students should update the Blackboard Mobile Learn or MATC 2 Go app on their mobile devices to the latest version in order to access mobile tests. There is no cost for them to do so.

5 Be Aware of Your Mobile Device s Internet Connectivity If you experience a failure of your Internet connection while you have a test open, keep the assessment open and attempt to re-connect to the Internet immediately. If assessment is kept open and the connection is re-established, you may be able to successfully continue with and submit the test. If you are taking a test through a mobile Web browser and the screen freezes while you are taking a test, try clicking a "Save" button next to just one of the questions to save your progress. However, do not save each and every question as you are taking the test as this has been known to cause problems. To avoid problems associated with Wi-Fi and lost Internet Connectivity, we advise students to take tests through a PC with supported Web browser. Contact your instructor immediately if you experience a technical problem! Be Aware of Test Formats Not all tests can be taken on a mobile device. Timed tests will not be available on a mobile device and will require completion through a PC with supported Web browser. Tests that use questions or test settings that are not compatible with mobile devices will appear in the course map with a message directing students to take the test through a PC with supported Web browser. Mobile-compatible tests will feature questions in the following supported formats: Multiple choice Fill in the Blank True/False Calculated Numeric Hot Spot (Diagram Labeling) File Response (File Upload) Support for Blackboard Mobile Student/Faculty Blackboard Mobile FAQ page: