Scales: In Order of Importance

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1 Scales: In Order of Importance Scale Importance Satisfaction Gap Importance Satisfaction Gap Importance Satisfaction Gap Enrollment Services Institutional Perceptions Instructional Services Academic Services Student Services Copyright 2013, Noel-Levitz, Inc. 1

2 Items: In Order of Importance 51. Factor to enroll: Convenience 11. Student assignments are clearly defined in the syllabus. 25. Faculty are responsive to student needs. 32. Campus: The course syllabus and the information on required textbooks and supplies is helpful. 18. Registration for online courses is convenient. 20. The quality of online instruction is excellent. 7. Program requirements are clear and reasonable. 31. Campus: Canvas is reliable and performs well. 4. Faculty provide timely feedback about student progress. 3. Instructional materials are appropriate for program content Copyright 2013, Noel-Levitz, Inc. 2

3 Items: In Order of Importance 34. Campus: The amount of work assigned is appropriate. 6. Tuition paid is a worthwhile investment. 33. Campus: The difficulty level of work required is appropriate. 12. There are sufficient offerings within my program of study. 49. Factor to enroll: Work schedule 50. Factor to enroll: Flexible pacing for completing a program 17. Assessment and evaluation procedures are clear and reasonable Factor to enroll: Cost Billing and payment procedures are convenient for me. 10. This institution responds quickly when I request information Copyright 2013, Noel-Levitz, Inc. 3

4 Items: In Order of Importance 28. Campus: The test proctoring services associated with your online courses are convenient. 30. Campus: Online Course Previews for your course(s) provide enough information. 16. Appropriate technical assistance is readily available. 26. The bookstore provides timely service to students. 40. Source of information: Web site 22. I am aware of whom to contact for questions about programs and services. 44. Factor to enroll: Ability to transfer credits 13. The frequency of student and instructor interactions is adequate. 21. Adequate online library resources are provided Copyright 2013, Noel-Levitz, Inc. 4

5 Items: In Order of Importance 53. Factor to enroll: Program requirements 14. I receive timely information on the availability of financial aid. 38. Source of information: Catalog (online) 2. My program advisor is accessible by telephone and e- mail. 1. This institution has a good reputation. 15. Channels are available for providing timely responses to student complaints. 9. Adequate financial aid is available. 47. Factor to enroll: Future employment opportunities 27. Campus: The tutorials provided on the student elearning website are helpful. 5. My program advisor helps me work toward career goals Copyright 2013, Noel-Levitz, Inc. 5

6 Items: In Order of Importance 24. Tutoring services are readily available for online courses. 48. Factor to enroll: Reputation of institution 29. Campus: Information on the elearning website about technology/personal traits/ commitment required for elearning courses is useful. 19. Online career services are available. 52. Factor to enroll: Distance from campus 46. Factor to enroll: Financial assistance available 35. Campus: The number of hybrid courses (partially online and partially face-to-face) offered by the college is adequate. 42. Source of information: Recommendation from instructor or program advisor Copyright 2013, Noel-Levitz, Inc. 6

7 Items: In Order of Importance 36. Campus: The number of opportunities to interact with online classmates is adequate. 39. Source of information: College representatives 54. Factor to enroll: Recommendations from employer 43. Source of information: Contact with current students and / or recent graduates of the program 8. Student-to-student collaborations are valuable to me. 37. Source of information: Catalog and brochures (printed) 41. Source of information: Advertisements Copyright 2013, Noel-Levitz, Inc. 7

8 Scales: In Order With Items That Make Up the Scale - Academic Services Scale/ ACADEMIC SERVICES My program advisor is accessible by telephone and e- mail. 5. My program advisor helps me work toward career goals. 7. Program requirements are clear and reasonable. 12. There are sufficient offerings within my program of study. 16. Appropriate technical assistance is readily available. 21. Adequate online library resources are provided. 24. Tutoring services are readily available for online courses Copyright 2013, Noel-Levitz, Inc. 8

9 Scales: In Order With Items That Make Up the Scale - Enrollment Services Scale/ ENROLLMENT SERVICES Adequate financial aid is available. 14. I receive timely information on the availability of financial aid. 18. Registration for online courses is convenient. 23. Billing and payment procedures are convenient for me Copyright 2013, Noel-Levitz, Inc. 9

10 Scales: In Order With Items That Make Up the Scale - Institutional Perceptions Scale/ INSTITUTIONAL PERCEPTIONS 1. This institution has a good reputation. 6. Tuition paid is a worthwhile investment Copyright 2013, Noel-Levitz, Inc. 10

11 Scales: In Order With Items That Make Up the Scale - Instructional Services Scale/ INSTRUCTIONAL SERVICES 3. Instructional materials are appropriate for program content. 4. Faculty provide timely feedback about student progress. 8. Student-to-student collaborations are valuable to me. 11. Student assignments are clearly defined in the syllabus. 13. The frequency of student and instructor interactions is adequate. 17. Assessment and evaluation procedures are clear and reasonable. 20. The quality of online instruction is excellent. 25. Faculty are responsive to student needs Copyright 2013, Noel-Levitz, Inc. 11

12 Scales: In Order With Items That Make Up the Scale - Student Services Scale/ STUDENT SERVICES This institution responds quickly when I request information. 15. Channels are available for providing timely responses to student complaints. 19. Online career services are available. 22. I am aware of whom to contact for questions about programs and services. 26. The bookstore provides timely service to students Copyright 2013, Noel-Levitz, Inc. 12

13 Items: In Sequential Order 1. This institution has a good reputation. 2. My program advisor is accessible by telephone and e- mail. 3. Instructional materials are appropriate for program content. 4. Faculty provide timely feedback about student progress. 5. My program advisor helps me work toward career goals. 6. Tuition paid is a worthwhile investment. 7. Program requirements are clear and reasonable. 8. Student-to-student collaborations are valuable to me. 9. Adequate financial aid is available. 10. This institution responds quickly when I request information Copyright 2013, Noel-Levitz, Inc. 13

14 Items: In Sequential Order 11. Student assignments are clearly defined in the syllabus. 12. There are sufficient offerings within my program of study. 13. The frequency of student and instructor interactions is adequate. 14. I receive timely information on the availability of financial aid. 15. Channels are available for providing timely responses to student complaints. 16. Appropriate technical assistance is readily available. 17. Assessment and evaluation procedures are clear and reasonable. 18. Registration for online courses is convenient. 19. Online career services are available. 20. The quality of online instruction is excellent Copyright 2013, Noel-Levitz, Inc. 14

15 Items: In Sequential Order 21. Adequate online library resources are provided. 22. I am aware of whom to contact for questions about programs and services. 23. Billing and payment procedures are convenient for me. 24. Tutoring services are readily available for online courses. 25. Faculty are responsive to student needs. 26. The bookstore provides timely service to students. 27. Campus: The tutorials provided on the student elearning website are helpful. 28. Campus: The test proctoring services associated with your online courses are convenient. 29. Campus: Information on the elearning website about technology/personal traits/ commitment required for elearning courses is useful Copyright 2013, Noel-Levitz, Inc. 15

16 Items: In Sequential Order 30. Campus: Online Course Previews for your course(s) provide enough information. 31. Campus: Canvas is reliable and performs well. 32. Campus: The course syllabus and the information on required textbooks and supplies is helpful. 33. Campus: The difficulty level of work required is appropriate. 34. Campus: The amount of work assigned is appropriate. 35. Campus: The number of hybrid courses (partially online and partially face-to-face) offered by the college is adequate. 36. Campus: The number of opportunities to interact with online classmates is adequate. 37. Source of information: Catalog and brochures (printed) 38. Source of information: Catalog (online) Copyright 2013, Noel-Levitz, Inc. 16

17 Items: In Sequential Order 39. Source of information: College representatives 40. Source of information: Web site 41. Source of information: Advertisements 42. Source of information: Recommendation from instructor or program advisor 43. Source of information: Contact with current students and / or recent graduates of the program 44. Factor to enroll: Ability to transfer credits Factor to enroll: Cost Factor to enroll: Financial assistance available 47. Factor to enroll: Future employment opportunities 48. Factor to enroll: Reputation of institution Copyright 2013, Noel-Levitz, Inc. 17

18 Items: In Sequential Order 49. Factor to enroll: Work schedule 50. Factor to enroll: Flexible pacing for completing a program 51. Factor to enroll: Convenience 52. Factor to enroll: Distance from campus 53. Factor to enroll: Program requirements 54. Factor to enroll: Recommendations from employer Copyright 2013, Noel-Levitz, Inc. 18

19 Summary Items Summary Item So far, how has your Average: 4.57 Average: 4.32 Average: 5.15 college experience met your expectations? 1=Much worse than expected 6% 6% 3% 2=Quite a bit worse than I 3% 3% 3% expected 3=Worse than I expected 10% 12% 7% 4=About what I expected 29% 35% 22% 5=Better than I expected 21% 21% 14% 6=Quite a bit better than I 13% 9% 18% expected 7=Much better than expected 15% 10% 29% Rate your overall satisfaction Average: 5.28 Average: 5.11 Average: 5.70 with your experience here thus far. 1=Not satisfied at all 5% 5% 3% 2=Not very satisfied 5% 5% 3% 3=Somewhat dissatisfied 7% 9% 3% 4=Neutral 6% 7% 3% 5=Somewhat satisfied 13% 15% 7% 6=Satisfied 38% 37% 48% 7=Very satisfied 23% 18% 29% All in all, if you had to do Average: 5.65 Average: 5.47 Average: 5.85 it over, would you enroll here again? 1=Definitely not 4% 4% 7% 2=Probably not 7% 9% 3% 3=Maybe not 2% 3% 3% 4=I don't know 4% 5% 0% Copyright 2013, Noel-Levitz, Inc. 19

20 Summary Items Summary Item 5=Maybe yes 9% 10% 11% 6=Probably yes 29% 32% 14% 7=Definitely yes 42% 35% 59% Copyright 2013, Noel-Levitz, Inc. 20

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