Higher Education: Gaining the Edge through Outstanding Student Experiences

Transcription

1 November 2016 Tom Saeys Higher Education Solutions (GBS) Integrated Student Lifecycle Management Higher Education: Gaining the Edge through Outstanding Student Experiences

2 Tom Saeys Solution Director, Higher Education Solutions itelligence M E tom.saeys@itelligence.be Matej Ištván Consulting & Services Director itelligence Slovakia M E matej.istvan@itelligence.sk

3 12/14/ itelligence itelligence Worldwide in Numbers Founded Employees Development of Headcount Revenue M USD (2015) Revenue per Region (2015) 19% 2% 1% ,5% Revenue Growth from % 46% Customers 23 Countries 22% 6,200+ German-Speaking Europe Western Europe Eastern Europe USA Asia Other

4 Our Place in the Higher Education and Research Industry 8000 institutions run SAP software 97 of the 100 top universities run SAP solutions Data for over +7 million students are managed with SAP 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

5 itelligence: Success stories across the solution portfolio We help RUN the University with it.education We help GROW the University with the HANA Platform We help TRANSFORM the University with Hybris (Student Engagement & Commerce) 2015 SAP SE or an SAP affiliate company. All rights reserved. 5

6 The Digitized University: It's Happening Now Student Success: Improve student retention and outcomes Student retention is one of the most challenging issues, and as competition for students grows, retaining them becomes even more important. Breaking Boundaries: The support of the complete student journey The boundaries between student applications such as SIS, e-commerce and CRM were once clear, but more recently these lines have been overlapping. Adoption of the Non-traditional student Institutions need to adapt to changing demographics of the student population. Besides the diploma students, the nontraditional (Life-Long-Learning) students represent important segment of students. Analytics Everywhere Student & Learning analytics enable personalized learning and improve student engagement. Evangelize vanilla implementations Customizations are time-consuming and require both financial and expert resources. Institutions need to consider standardizing processes and solutions to reduce extra costs SAP SE or an SAP affiliate company. All rights reserved. 7

7 Becoming a Smarter University Integrate and Manage the Whole Student Lifecycle Give students the right support from enrolment to graduation: covering all the processes that need to be carried out and all requirements that need to be met. Communicate from Prospect to Student to Alumni and Beyond Reach potential students with powerful CRM tools. Alumni relations are now an all-important part of an institution's ability to grow and advance. Improve Student Engagement Modern administrative student services can create a sense of social belonging through personal support and interaction, for example between student advisors and students. Focus on the User Experience Modern design principles provide a unique, role-based experience across all lines of higher education institutions, tasks, and devices. Get Analytical & Harness the Power of Predictive Analytics Generate robust, evidence-based analysis and evaluation about the most effective practices that ensure high retention and completion rates SAP SE or an SAP affiliate company. All rights reserved. 8

8 Enable HER institutions to transform business models, reengineer business processes, and reimagine work SAP future direction: provide an integrated digital platform with SAP S/4HANA at the core, available in the cloud and on premise, interconnecting the higher education and research value chain to drive Live Business outcomes 2015 SAP SE or an SAP affiliate company. All rights reserved. 9

9 Process Map for Higher Education Student Lifecycle Management Curriculum Management Recruitment & Attraction Admission & Application Student Accounting Grading & Advising Progression & Graduation Alumni Reporting & Analytics Human Resources Position Budgeting and Control Core Human Resources and Payroll Talent Management Time and Attendance Management Human Capital Analytics Budget & Finance Public Sector Budget Planning Public Sector Financials Treasury and Financial Risk Mitigation Finance Operations Enterprise Risk and Compliance Mgmt Procurement Regulated and Complex Procurement Direct Procurement Services Procurement Self-Service Proc. Invoice Management Capital Investment Projects Financial Planning and Analysis Capital Portfolio and Project Management Project Execution and Change Management Real Estate Mgmt and Asset Operations 2015 SAP SE or an SAP affiliate company. All rights reserved. 11

10 it.education: fully integrated student information system Equivalency Determination Enrollment Student Financials Admission Course Registration Recruitment Alumni Master Data and Structures Student Administration Student Master Data Student Accounting Academic Calendar Examination and Grading Academic Curriculum Event Planning Resource Teaching and Study Academic Structure Rules and Regulations Events Academic Advising De-Registration Progression Graduation Re-Registration Change of Program Comprehensive Oversight Curriculum management Student administration Student Engagement Student Information & Analytics Enhanced by itelligence Best-practices solution Mobile and User-centric Fully integrated system with predefined interfaces Single source of student data Key Features Student is at center of solution Process-oriented and was developed on the basis of the HER best-practices Short implementation phase by template approach 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

11 Curriculum Management Integrates organizational structures, from Human Capital management and Finance The catalog contains requirements information on admission, course registration, examination, and graduation Supports different education models and course types Academic program catalog is a combination of Organizational structure Academic structure External organizations Academic calendar High flexibility due to modular master data objects Fine differentiable authorization concept Enrich content to present the academic offering online 2015 SAP SE or an SAP affiliate company. All rights reserved. 13

12 Recruitment & Attraction Reach potential students with powerful profiling, segmenting & targeting tools, that combine online/web tactics with traditional campaigns (school visits, open days, recruitment fairs) Prospective students receive relevant, in-context, digital communications with an integrated online and social experience 2015 SAP SE or an SAP affiliate company. All rights reserved. 14

13 Admission & Application Context-sensitive forms and admission requirements enables paperless student application and admissions process Different sources for capturing and accessing application Automated matching of student qualification requirements to conditions required Support of configurable workflows Track the admission process online 2015 SAP SE or an SAP affiliate company. All rights reserved. 15

14 Student Accounting Student accounting Based on student master data & study registration Fee calculation based on Fee types Admission fee, Guarantee, Fines, Courses, Etc. Bank transfers Payment, posting, dunning, collection, etc. Track the Account Balance online Bulk or individual per student ERP Integration 2015 SAP SE or an SAP affiliate company. All rights reserved. 16

15 Grading & Advising Module booking Online registration process Evaluation of pre- and co-requisites Waiting lists Attendance tracking Grading Online appraisal & result tracking Grade scales & Appraisal templates configurable ECTS Progression monitoring Academic advising: improve student performance and retention 2015 SAP SE or an SAP affiliate company. All rights reserved. 17

16 Progression & Graduation Define program rules and regulations reflecting student-degree requirements Track academic progress View progress indicators eg. GPA, credits Degree Audit Predefined forms: transcript, certificate, diploma With fast and accurate analysis of student progress, universities can increase student retention SAP SE or an SAP affiliate company. All rights reserved. 18

17 Alumni & Engagement Maintain relationships with students throughout their career: Alumni subscriptions Membership management Donation management Post-Graduate relationship management Maintain relationships with alumni and further develop their skills: Professional certification Training Courses Mentoring Social events 2015 SAP SE or an SAP affiliate company. All rights reserved. 19

18 Reporting & Analytics Standard reporting and management information: Student data, Academic work overview, Progression, Attendance tracking, User defined queries Student & Learning Analytics: Use of data and models to predict student progress and performance, and the ability to act on that information 2015 SAP SE or an SAP affiliate company. All rights reserved. 20

19 How it.education makes the difference Flexibility for students Students can evaluate their own progress, and book, change, or cancel modules easily. Real-time information Instant insights into student performance empower faculty, students, and administration. Simplified application and admission Efficient management of admissions processes improves the whole application phase. Streamlined administration Fully integrated Student Information System significantly simplify administrative tasks and maintenance, enabling improved student services. Self-service tools Students, administration, and faculty can quickly review and update information. Full support The solution covers the entire student journey, from prospect to alumnus SAP SE or an SAP affiliate company. All rights reserved. 22

20 VU University Amsterdam Simplifying Student Life and Saving Money with SAP it.education Organization VU University Amsterdam Location Amsterdam, NL Industry Higher education and research Web Site Partner itelligence The University s top objectives 24/7 student access to manage an entire academic career online Online grade submission and record review Online student monitoring and record keeping for advisors The resolution Implemented the it.education application as the one-stop shop for student records Collaborated with faculty and administrative staff for a smooth transition The key benefits Complete overview of university programs and offerings for students Easier course planning and faculty and advisor follow-up and feedback resulting in fewer dropouts Efficient and centralized student administration and services Streamlined information management for faculty and board members for improved communication and control Top Benefits 5,000 Students access information every day in a self-service environment 150 Degree programs with online information and registration 90% Faster generation of diplomas in the science program Click to watch 2015 SAP SE or an SAP affiliate company. All rights reserved. 23

21 Saxion University of Applied Sciences More efficiency with SAP it.education Organization Saxion University of Applied Sciences students Location Apeldoorn, Deventer, Enschede, Hengelo, NL Industry Higher education and research Web Site saxion.nl Partner itelligence The University s top objectives Replacement of out-dated legacy systems SAAS environment Student Self-services Web shop for e-commerce The resolution Implemented the it.education application as the one-stop shop for student records Collaborated with faculty and administrative staff for a smooth transition Hybris Commerce The key benefits For Saxion, a key goal was to improve support for students during admissions and registration. Our it.education solution is a robust student information system that standardises data. And it provides online access to student and staff services. This increases the transparency on student-related data throughout the student cycle. Based on our standard template approach, it was possible to bring up and run it.education quickly. Top Benefits One system Fully integrated system for university administration Cost Reduction Lower TCO by using SAAS Multilingual access for international students 2015 SAP SE or an SAP affiliate company. All rights reserved. 24

22 De Montfort University Provide the best possible class services to students and staff Organization De Montfort University Leicester, UK students Location Leicester, UK Industry Higher education and research Web Site dmu.ac.uk Partner itelligence The University s top objectives Replace silo systems Integrated student support system End-to-end platform seamlessly across all areas of operations The resolution SAP S/4HANA which includes solutions for student engagement and administration, finance, HR and payroll Supporting students through the application process, their studies and beyond The key benefits State-of-the-art student engagement platform that support the University s efforts to recruit, engage and retain potential students across the world. Single view of each individual student, including financial, welfare and academic performance. The opportunity to segment, track and monitor potential students from the pre-application process, including marketing efforts for open days, through their studies and on into alumni relations post-university Top Benefits End-to-end solution Best possible services to students and staff Student Engagement Platform 2015 SAP SE or an SAP affiliate company. All rights reserved. 25

23 The Value of partnering with itelligence in HER Extensive experience in Higher Education implementation projects. Proven Time to Value Pinpointed delivery of results in budget and on time through special implementation methodology and a template approach Education Competence center A pool of experts from itelligence totally dedicated to the higher education sector Integrated, yet Modular Solutions it.education enables a consistent experience from recruitment to graduation integrated, yet modular and adaptable by design. Focus on Innovation The it.education solution builds on the most innovative technology foundations by SAP including SAP HANA, mobile, analytics, and cloud solutions 2015 SAP SE or an SAP affiliate company. All rights reserved. 28

24 Next steps Contact Tom Saeys Solution Director, Higher Education Solutions itelligence M E tom.saeys@itelligence.be Contact - Slovakia Matej Ištván Consulting & Services Director itelligence Slovakia M E matej.istvan@itelligence.sk 2015 SAP SE or an SAP affiliate company. All rights reserved. 29

25 Appendix Higher Education and Research

26 12/14/2016 itelligence Higher Education & Research Management Summary Graphic Universities are actively looking for guidance and roadmaps to the Digital Economy. it.education solutions are itelligence NTT DATA s way of going to market with a consolidated global market power in SAP Higher Education & Research. Market Challenges Offerings & Capabilities Value Proposition Increasing expectations from students & faculty Intensified internationalization Data driven university Growing competition Outdated Legacy Applications Country-specific regulations Client Logos Applications: SAP Student Lifecycle Management (it.education), Hybris, C4C/CEC, Success Factors, S/4 HANA Financials, SAP BW & Business Objects on HANA Platform: HANA, Sybase, Afaria Networks: Jam, Concur, Ariba Cross country delivery teams in Simple Finance, Analytics, HANA, it.education Fully integrated platform for university administration Higher Education & Research Industry represents a huge Growth Market Potential Higher Education & Research solutions are part of SAP s prime focus and a solid part of the overall strategy State of the art solution for universities, with the latest SAP technology, running in the Cloud, all developed in a strong partnership with SAP Contact Information Please contact for any support request: Tom.Saeys@itelligence.be