PROGRAM TECHNICIAN. (DEPARTMENTAL OPEN) Recruitment # D

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1 PROGRAM TECHNICIAN (DEPARTMENTAL OPEN) Recruitment # D Department(s): Opening Date: Closing Date: Type of Recruitment: -HDQTRS 1/14/2011 8:00:00 AM 2/4/ :59:00 PM Departmental Open Salary: MONTHLY-RANGED-SALARY - $2, to $2, Employment Type: Exam Type: Permanent Full-time Permanent Part-time Permanent Intermittent Limited Term Full-time Limited Term Part-Time Limited Term Intermittent Statewide INTRODUCTION This is a Departmental Open Statewide examination for the. Positions currently exist in Eureka, Fresno, Pleasanton, Redding, and Vacaville. Testing will be conducted in Fresno, Pleasanton, and Redding. EEO is an equal opportunity employer to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation. DRUG FREE STATEMENT It is an objective of the state of California to achieve a drug-free state work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the state, the rules governing civil service and the special trust placed in public servants. WHO SHOULD APPLY? Applicants who meet the minimum qualifications as stated below may apply for this examination. Once you have taken the examination, you may not reapply for 12 months. All applicants must meet the education and/or experience as stated on this examination announcement. Applications will be accepted on an open basis only. FILING INSTRUCTIONS FINAL FILING DATE: FEBRUARY 4, 2011 Standard State Application (STD 678) must be submitted online, postmarked or received no later than the final filing date. FAXED OR ED APPLICATIONS WILL NOT BE ACCEPTED. Applications postmarked, personally delivered, or received via interoffice after the final filing date will not be accepted for any reason. Where to Apply: Click on the following link Online applications must be submitted by 11:59 p.m. on the final filing date. 1

2 Applications may also be filed by mail or in person. FILE BY MAIL: PO Box San Francisco, CA FILE IN-PERSON: 1275 Market Street, 10th Floor San Francisco, CA SPECIAL TESTING ARRANGEMENTS If you have a disability and need special testing arrangements, mark "yes" on Question #2 on the Examination and/or Employment Application form. The Testing and Certification Services Unit will contact you to make special testing arrangements. REQUIRED IDENTIFICATION Accepted applicants are required to bring either a photo identification card or two forms of signed identification to each phase of the examination. ELIGIBLE LIST INFORMATION An open eligibility list will be established for. The list will be abolished 12 months after being established, unless the needs of the service and/or conditions of the list warrant a change in this period. REQUIREMENTS FOR ADMITTANCE TO THE EXAMINATION It is your responsibility to make sure you meet the experience requirements stated on this announcement on the date you submit your application. NOTE: All applicants must meet the education and/or experience requirements as stated on this examination announcement by the final filing date, February 4, MINIMUM QUALIFICATIONS EITHER I In the California state service, one year of experience performing clerical duties at a level of responsibility not less than that of an Office Assistant. OR II Experience: One year of clerical experience. [Academic education above the 12th grade may be substituted for one year of the required general experience on the basis of either: (a) one year of general education being equivalent to three months of experience; or (b) one year of education of a business or commercial nature being equivalent to six months of experience. Students who are enrolled in the last semester or its equivalent of course work which upon completion will fulfill these requirements will be admitted to the examination, but they must submit evidence of completion before they may be considered eligible for appointment.] and Education: Either equivalent to completion of the 12th grade; or completion of a business school curriculum; or completion of a clerical work experience training program such as those offered through the Job Training Partnership Act. (One year of clerical work experience may be substituted for the required education.) POSITION DESCRIPTION The Program Technician is the entry and training level for the series and the journey level for less difficult program specialist work. As trainees, under close supervision and in accordance with established procedures, incumbents learn and perform increasingly difficult duties associated with the claims and field services departments of workers' compensation insurance at. When incumbents become proficient in their duties, they work under general supervision and guidelines. Work is subjected to periodic review, and contact with the public is moderate and basically informational in nature. EXAMINATION INFORMATION This examination will consist of a written examination weighted 100%. In order to obtain list eligibility, a minimum rating of 70.00% must be attained in the written examination. CANDIDATES WHO DO NOT APPEAR FOR THE WRITTEN EXAMINATION WILL BE DISQUALIFIED. WRITTEN EXAMINATION - WEIGHTED % 2

3 It is anticipated that the written examination will be held on March 15, Testing will be conducted in Fresno, Redding, and Pleasanton. SCOPE OF EXAMINATION In addition to evaluating the competitors' relative abilities as demonstrated by quality and breadth of experience, emphasis in the examination will be measuring competitively, relative to job demands, each competitor's knowledge and abilities as outlined below. KNOWLEDGE AND ABILITIES Knowledge of: 1. Modern office methods, equipment, procedures and basic computer operating function in order to run window base programs. 2. Basic mathematical skills, including addition, subtraction, fractions, percentages and division to perform simple calculations. 3. Grammar, sentences structure and punctuation rules to prepare documents and materials that are free from errors. Ability to: 1. Perform clerical and technical work. 2. Follow directions. 3. Evaluate situations accurately and take effective action. 4. Learn and apply laws, rules, regulations, procedures and policy. 5. Effectively and professionally communicate verbally with co-workers, policy holder, medical providers, injured workers, and supervisors on the phone or in person. 6. Deal tactfully and effectively with the public, co-workers or clients. 7. Work independently on an assigned task or project under minimal supervision. 8. Prioritize assigned projects and tasks depending on demand, importance and necessity. 9. Interpret and apply department guidelines and procedures to incoming documents and information. VETERANS PREFERENCE Veterans' Preference credits will be added to the final score of all competitors who are successful in this examination and who qualify for, and have requested, these points through the State Personnel Board. Due to changes in the law, effective January 1, 1996, Veterans who have achieved permanent civil service status are not eligible to receive veterans preference credits. CAREER CREDITS Career Credits will not be added to the final score of this examination. CONTACT INFORMATION 1275 Market Street, 10 th Floor San Francisco, CA (415) Voice (415) TDD For more information regarding this examination, please contact by phone, , or apply online via DISCLAIMER Please click on the link below to review the official California State Personnel Board class specification: 3

4 GENERAL INFORMATION It is the candidate's responsibility to contact the, in San Francisco, (415) , three days prior to the written test date if he/she has not received a notice. For an examination without a written feature, it is the candidate's responsibility to contact, in San Francisco, (415) , three weeks after the final filing date if he/she has not received a progress notice. If a candidate's notice of oral interview, EDA, PRE, or performance test fails to reach him/her 3 days prior to their scheduled appointment due to a verified postal error, he/she will be rescheduled upon written request. Examination Locations: When a written test is part of the examination, it will be given in such places in California as the number of candidates and conditions warrant. However, locations of interviews or performance evaluations may be limited or extended as conditions warrant. Applications are available at State Personnel Board offices, local offices of the Employment Development Department and the. If you meet the requirements stated on this bulletin, you may take this examination, which is competitive. Possession of the entrance requirement does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of the others who take this test, and all candidates who pass will be ranked according to their scores. reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. Examination Locations: When a written test is part of the examination, it will be given in such places in California as the number of candidates and conditions warrant. Locations of interviews may be limited or extended as conditions warrant. General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others; and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required. Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) subdivisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin. Veterans Preference: California law allows the granting of Veterans' Preference Points in open and open non-promotional entrance examinations requiring less than college graduation and two years of experience. Veterans Preference Points will be added to the final score of all competitors who are successful in these types of examinations and qualify for and have requested these points. Credit in OPEN entrance examinations is granted as follows: 10 points for veterans, widows and widowers of veterans, and spouses of 100% disabled veterans; and 15 points for disabled veterans. Credit in Open Non-Promotional entrance examinations is granted as follows: 5 points for veterans; and 10 points for disabled veterans. Individuals who receive Veterans Preference Points are not eligible for career credits pursuant to Sections , Note: No Veterans Preference Points will be allowed once a veteran achieves permanent civil service status. To apply for Veterans Preference Points, obtain a copy of the Veterans Preference Application (Std Form 1093) from the State Personnel Board or any departmental testing office and return it to the State Personnel Board with a copy of your DD214. High School Equivalence: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways:1) passing the General Educational Development (GED) Test; 2) completion of 12 semester units of college work; 3) certification from the State Department of Education, a local school board, or high school authorities that the candidate is considered to have education equivalent to graduation from high school; 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis. 4

5 STATE COMPENSATION INSURANCE FUND OFFICES Redding Regional Offic e 2175 Shasta View Drive Redding, CA Customer Service Center Monterey Park 900 W. Corporate Center Drive Monterey Park, CA Los Angeles Tri-Count y Region Monterey Park 900 Corporate Center Drive Monterey Park, CA Sacramento Regional Offic e 2275 Gateway Oaks Drive Sacramento, CA Customer Service Center Vacaville 1020 Vaquero Circle Vacaville, CA Orange County Claims Services Santa Ana 1750 East Fourth Street Santa Ana, CA Stockton Regional Offic e 3247 West March Lane Stockton, CA Bay Area Claims Services 5880 Owens Drive Pleasanton, CA Orange County Polic y Services Santa Ana 1750 East Fourth Street Santa Ana, CA Central Valley South Bakersfield Regional O ffice 9801 Camino Media Bakersfield, CA Bay Area Policy Services 5880 Owens Drive Pleasanton, CA Riverside 6301 Day Street, Suite 200 Riverside, CA Central Valley South Fresno Regional Office 10 River Park Place East Fresno, CA Eureka Regional Office 2440 Sixth Street Eureka, CA Sacramento 2450 Venture Oaks Drive, Suite 500 Sacramento, CA Chatsworth 9419 Mason Avenue Chatsworth, CA Home Office San Francisco 1275 Market Street San Francisco, CA Rohnert Park 5900 State Farm Drive, Suite 200 Rohnert Park, CA Fresno 7370 N. Palm Avenue Fresno, CA Inland Empire Claims Services Riverside 6301 Day Street Riverside, CA Vacaville 1030 Vaquero Circle Vacaville, CA Los Angeles Tri-County Region Chatsworth 9419 Mason Avenue Chatsworth, CA Contact Information for California State Personnel Board 801 Capitol Mall, Sacramento, CA (916) TDD: (916)

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