Student Orientation For School of Professional Education - ACCA/FIA

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1 Student Orientation For School of Professional Education - ACCA/FIA

2 Important Policies & Procedures

3 Transfer Policy/Procedure All applications must be made in writing, verbal request will not be accepted (FRM-023 Request for Transfer, whichever appropriate). An administrative fee of S$50/per paper applies for successful transfer (applicable to only transfer within LSBF). The Admin fee will be waived for transfer application made within 7 days from the result release date. Students wishing to transfer to another course will be required to pay any difference in fees, should the course fee of transfer is of a higher value. In the circumstance that student transfers to a course with a lower course fee, the difference in fees will not be refunded. Application is subject to London School of Business & Finance s approval. Outcome available within 7 working days. Approval of the transfer may lead to the cancellation of the student s pass by the ICA. The student cannot remain in Singapore without a valid Student s Pass. In all cases of transfer of Schools/course of study, students must apply for a new Student s Pass. For more details, please refer to the School website: - or Student Handbook.

4 Withdrawal Policy/Procedure All applications must be made in writing, verbal request will not be accepted (FRM-022 Request for Course Withdrawal Form/FRM-022A Request for Withdrawal of Paper(s)) Application is subject to London School of Business & Finance s approval. Refund Policy applies. Outcome available within 7 working days. Approval of the withdrawal from a course may lead to the cancellation of the student s pass by the ICA. The student cannot remain in Singapore without a valid Student s Pass. For more details, please refer to the School website: - or Student Handbook.

5 Refund Policy/Procedure Request must be made in writing, verbal request will not be accepted Application is subject to London School of Business & Finance s approval. Refund will be made no more than seven (7) working days from date of refund request Some fees are non-refundable. Please refer to your student handbook for details. For more details, please refer to the School website: - or Student Handbook.

6 Refund Policy - LSBF offers students a cooling-off period of 7 work days after signing their student contract. - Student can receive maximum refund stated in clause 2.3 in the student contract if the student withdraws within 7 working days after signing the contract. - After the expiry of the cooling off period, the Refund Policy would apply as follows: Percentage of aggregate amount of the course fees^ If student's written notice of withdrawal is received 70% 50% 15% 5% 0% ( Maximum Refund ) More than 30 days BEFORE the course commencement date More than fifteen (15) days but Less than thirty (30) days BEFORE course commencement date More than seven (7) days but Less than fifteen (15) days BEFORE course commencement date Less than seven (7) days BEFORE course commencement date or Less than fourteen (14) days AFTER course commencement date More than fourteen (14) days AFTER the course commencement date

7 Fee Protection Scheme (FPS) WHAT IS FEE PROTECTION SCHEME? The (FPS) serves to protect students fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. WHO NEEDS FPS? The FPS is applicable to all students regardless of nationality and the type of passes held by the students, i.e. dependent s pass, student s pass, work permit etc. Students are to check that their FPS insurance certificate is received via from Lonpac Insurance Bhd. This certificate is proof that the fees are protected. In the even that the insurance certificate is no received, students may approach LSBF for further enquiries..

8 Student Contract Mandatory for all students to sign upon registration of any course > 50 hrs To provide student protection 2 original copies to be signed

9 WHO NEEDS IT? Student Contract It is mandatory that all Students (local and international) to sign a Student Contract upon registration of any course unless the school has obtained a waiver for exclusion of student contract for any course that is less than 50 hours. WHY STUDENT CONTRACT IS IMPORTANT? The Student Contract provides student protection through clear and transparent contracts and important terms and conditions governing the relationship between London School of Business & Finance and the student. WHAT DOES IT INCLUDES? The contract includes course details, full disclosure of costs, commitment to Fee Protection Scheme (FPS), clear definition of refund policies and clear definition of dispute resolution mechanism. For more information, please visit the LSBF website at

10 Fee Protection Scheme WHAT IS FEE PROTECTION SCHEME? The (FPS) serves to protect students fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. WHO NEEDS FPS? The FPS is applicable to all students regardless of nationality and the type of passes held by the students, i.e. dependent s pass, student s pass, work permit etc. Students are to check that their FPS insurance certificate is received via from Lonpac Insurance Bhd. This certificate is proof that the fees are protected. In the even that the insurance certificate is no received, students may approach LSBF for further enquiries.. c

11 Medical Insurance WHAT IS MEDICAL INSURANCE? Medical insurance is a coverage for students hospitalisation and medical related treatment throughout their course duration. WHO NEEDS MEDICAL INSURANCE? It is also compulsory for ALL students to have medical insurance throughout their course duration. London School of Business & Finance has appointed AXA Insurance Singapore Pte Ltd as the Medical insurance provider Please refer to Page7 in Student handbook For more details, please refer to the School website: - or Student Handbook. Please bear in mind there are some exclusions applied on the coverage such as motorbike rides, dangerous sports and activities etc. Non-Student Pass holders can be exempted of the medical insurance scheme if they can show that they are already covered by their own medical insurance.

12 Class Attendance Class attendance is very important. A student must have a valid reason for being absent from class. Minimum requirement of attendance is 75% per month (non-student s pass holders) / 90% per month (for student s pass holders). For international students holding student s pass, they need to be in school for at least 3 hours/day on Mon-Fri. Students are expected to be punctual for all lessons and stay through the class. Please do inform your tutor should you need to leave the class early.

13 Leave Application FRM031 Application for Leave of Absence available on / at the reception. Supporting documents are required eg. medical certificate from a registered practitioner, exam attendance, etc. to justify any absence. The followings are acceptable grounds for leave application. Documentary evidence needs to be submitted to support each leave application. - Illness - Bereavement of parent, spouse, children and grandparent - Official overseas assignment - National service/reservist For reasons other than the above, the leave application will be assessed on a case-by-case basis.

14 Renewal of Student s Pass - It is the student s responsibility to inform LSBF when his student s pass is due for renewal. - Contact Admissions Department (jsalimin@lsbf.edu.sg) and submit documents required in person at least 3 weeks prior to the expiry date of your Student s Pass. - LSBF will cancel the student s pass (only after application of renewal to ICA) 5 working days before the expiry of student s pass to avoid overstaying in Singapore. Students are advised not to leave Singapore if they are no longer holding a valid Student's Pass. - Please ensure all outstanding payments (if any) are settled before applying for student s pass renewal.

15 Renewal of Student s Pass - Students with unsatisfactory attendance (below 90% per month) will be required to attend attendance counselling before their application can be submitted. - Student s Pass renewal is subject to ICA s approval. - Please inform the Programme Management Department in writing of your travelling plans and seek advice before leaving the country to avoid any inconveniences. - Please refer to ICA website for more information

16 Copyrights & Intellectual Property Course materials are intellectual property of the school Are not to be re-produced or transmitted by any means Any voice recordings should be meant for personal use only Infringement of copyrights and IP is serious offence

17 Student Support Services

18 Student Support Services Programme Management Support Dedicated Programme Executive (your contact point) update Academic Support Contacting lecturers directly via Course materials Student Portal

19 Student Support Services Student Affairs and Welfare Pastoral care (external Counsellor available) One Place Consultancy 111 North Bridge Road #07-33 Peninsula Plaza S info@oneplace.com.sg Medical insurance is compulsory Recommendation of accommodation (approximately S$ /month depending on individual lifestyle) Student activities (eg. charity events, corporate visits, environment involvements, etc)

20 Operational Support and Facilities Student Support Services Library Opening Hours : Mon-Fri : 10.00am 9.00pm Sat : 10.00am -1.00pm Closed on Sun and Public Holidays Classrooms fully equipped with rostrum, lecturer s tablet, projector and additional audio peripherals Student lounge with internet access, newspapers, water dispenser and photocopier Food & drinks vending machines WIFI access Study Room Lockers

21 Channels of Communication us (Mr Bankim Sohal/Ms Rahimah): Call us See us in office Through course survey

22 Class Timetable Timetables available through website Students will be kept informed of any changes in the timetable via . SMS will be sent if there s a short notice (less than 3 days). Be assured that students will be notified at the earliest opportunity possible. Be assured that changes will be avoided/minimised where possible, to minimise disruptions to students.

23 Student Portal

24 Important info/resources Videos and in-class notes available General documents like the student handbook and orientation slides Annoucements Student Portal

25 Course-Specific Information

26 FIA/ACCA Papers 3 papers to be completed under Diploma of Accounting & Business 14 papers to be completed under ACCA F1/FAB, F2/FMA and F3/FFA are available ONLY by CBE

27 Exam Progression Rules ACCA exams come in 4 modules All 4 modules must be attempted in order, but not compulsory to attempt the papers within the module in order If you wish to attempt a paper in any module, you must have passed, or be attempting, all papers in lower modules (except for Essentials and Options).

28 Enter for Examination EXAMINATION SESSION Mar EARLY EXAM ENTRY DEADLINE 14 Nov Jun Sep Dec 15 Feb 16 May 15 Aug

29 Students Progress Students are strongly encouraged to attempt the class tests, homework assignments and mock exam. 2 MCQ Tests throughout the term (lesson 7 and the last one during lesson 14) 2 homework assignments throughout the term (lesson 5 and 12) Mock exam at the end of the tuition phase Watch the videos on the Student Portal

30 Computer-Based Examinations CBE available for F1/FAB, F2/FMA, F3/FFA and F4 (Global or English ONLY) Receive result right at the end of the CBE Register for CBE at Springleaf Tower

31 BSc (Hons) in Applied Accounting - Mentorship Programme (Oxford Brookes University) Upon successful completion of all F papers, students are eligible to do the OBU programme Project to be submitted in May or Nov (result released in Sep/Mar)

32 Professional Experience Requirement Practical Experience Requirement is needed for full ACCA membership Please visit ACCA website for more details experience/practical-experience-changes-per-in- 2016/practical-experience-requirement-per-policychange-transition-table.html.

33 Useful links Please remember to refer to CPE website for further details on students welfare at: - For further details on programme, and institute specific policies, please refer to ACCA -

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