INSTITUTIONAL RE-APPROVAL: HTMi, SCHOOL OF INTERNATIONAL HOTEL AND TOURISM MANAGEMENT, SWITZERLAND

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1 Paper No: ADEC/10/14 Agenda Item 6 UNIVERSITY OF ULSTER ACADEMIC DEVELOPMENT AND ENHANCEMENT COMMITTEE 20 April 2010 INSTITUTIONAL RE-APPROVAL: HTMi, SCHOOL OF INTERNATIONAL HOTEL AND TOURISM MANAGEMENT, SWITZERLAND The Committee is asked to consider for approval the recommendation as detailed in Section 9.

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3 INSTITUTIONAL RE-APPROVAL REPORT: HTMi, SCHOOL OF INTERNATIONAL HOTEL AND TOURISM MANAGEMENT, SWITZERLAND 1. INTRODUCTION The School of International Hotel and Tourism Management (HTMi) submitted an IA2 Form on 12 August 2009, followed by their final Institutional Review Document (IRD) and supporting documentation on 26 October A draft version of the document had been received in July An initial scrutiny of the documentation was undertaken by the Quality Management and Audit Unit (QMAU). This review resulted in a recommendation to the Pro-Vice- Chancellor (Teaching and Learning) that HTMi be considered low risk. Under University procedures low risk institutions undergo a full desk-based review. This recommendation was approved by the PVC on 25 January Representatives from the Department of Hospitality and Tourism Management met with the Director on 28 January This was followed up by a visit to HTMi by representatives from the Ulster Business School, including the Dean, Head of School, Faculty Head of Administration, and the Faculty Head of Collaborative Courses (FHCC) on 18 to 20 February 2010 to discuss a number of matters relating to the partnership. During this visit, and at a previous visit undertaken by the FHCC in September 2009, issues arising from the IRD were discussed and where necessary further clarification was sought. A report on matters discussed during these engagements was provided to the QMAU by the Faculty and has been included in the overall re-approval exercise. 2. BACKGROUND HTMi began operating in the late 1980s in the UK, moving to Soerenberg, Switzerland in It is a share capital organisation registered Swiss AG company. HTMi has had a collaborative partnership with the University since 2004, initially approved to offer level 3 of the BA (Hons) Hotel and Tourism Management. The programme was re-validated in In April 2007 HTMi were approved to offer the final level of the BSc (Hons) International Hotel and Tourism Management. The programme is delivered and assessed in a single semester, with two intakes per year. In the Spring semester of 2009 HTMi had 21 students registered on the BSc. The programme is due to undergo revalidation in February

4 Mission The mission of HTMi is Come as a study, leave as a manager. They aim to place students in an environment that closely matches that found in the hospitality industry. Students are encouraged and supported to act and behave as aspiring managers. 3. RANGE OF PROVISION As well as offering the BSc (Hons) International Hotel and Tourism Management programme with Ulster, HTMi offers an MBA in collaboration with Queen Margaret University, Edinburgh. They also offer a PGC and PGD in Culinary Management. At January 2009 HTMi offered the following courses: Course Number of Students Certificate in International Hotel and Tourism 31 Operation Diploma in International Hotel and Tourism 43 Management Higher Diploma in International Hotel and Tourism 38 Management BSc (Hons) International Hotel and Tourism 21 Management PGD 11 PGD Culinary Management 7 MBA 18 A significant number of students enrol on the Certificate and stay with HTMi until they complete the Honours degree programme. Any new students coming directly on to the BSc must first of all be approved by the FHCC. In the short-term HTMi does not plan adding to their range of undergraduate or postgraduate provision, preferring to expand its research related activities. 4. FINANCIAL POSITION HTMi provided audited accounts for the period Under Swiss law HTMi is required to have an annual audit and approval of their accounts. The audit company that inspects HTMi is Ludifa Audit Company, Luzern. A member of the Swiss State Government can inspect the audit company at any time. It would appear from the accounts provided that HTMi is financially sound, and fulfil the legal and financial requirements of Swiss law. 5. MANAGEMENT AND RESOURCES Governance and management arrangements within HTMi are under the control of the Director and the Marketing Director. The Academic Dean has overall responsibility 2

5 for the BSc programme. Support is offered by an Academic Adviser (who is a retired UK academic) who reports directly to the Director. Executive committee meetings, comprising the Director of Operations, Director, and Academic Dean determine strategic priorities and facilitate the implementation of operational decisions. The Academic Dean has overall responsibility for curriculum development and enhancement. 5.1 Resource Allocation Policy Requests from staff are routed via the Academic Dean/Director of Operations through to the Director of the School who then makes a value judgement on the need for the resource. A key focus within the institute is to ensure that the student experience and subsequent satisfaction with their programme is maintained to an acceptable standard. 5.2 Learning Resources Strategy and Provision Considerable investment had been made with regard to the updating of teaching and learning resources. The number of classrooms has been expanded and all have been fully furnished. The library has been relocated, expanded and refocused into a Research Centre, with an enhanced book-stock and access to the Internet and a number of online resources. The School s internet provision has been substantially upgraded, with the provision of a Glass-Fibre optical broadband connection, allowing a 20 burst 40 mbps connection. The internal Wireless LAN has been upgraded to a professional Cisco platform, new Leopard server and enhanced connectivity throughout the entire campus. The School has a dedicated full-time IT specialist, who supports staff and students with IT specific issues and also maintains the School s IT network. This member of staff is on campus every day from 8am to 6pm with emergency back-up assistance available outside these hours. As from August 2009, HTMi has been developing a close working relationship with the Apple Corporation to develop and implement educational applications for the ipod Touch and wikis within the school. The Library is open during the semester from 10.00am to 10.00pm, Monday to Friday and also from 2:00pm to 8:00pm at weekends. Requests for new titles for the Library are submitted to the Academic Dean by both staff and students. The Academic Dean also reviews new publication lists and orders new book stock on a regular basis each semester. HTMi does not employ a professional librarian. Students from the Trade and Tourism programmes provide support to other students on a rota basis, during library opening hours. Students have 24 hour access to online resources. 3

6 The subject of library resources, and the support offered to students, was discussed with senior management during the visit in February 2010 by representatives from the Ulster Business School. The Faculty recommends that HTMi provide a copy of their Acquisition Policy for the library. 5.3 Staff Recruitment and Development In common with many Swiss hotel schools, HTMi operates with a cadre of full-time staff, supported by a number of part-time staff. A feature of the Swiss labour market is that many people seek permanent jobs but only wish to work a proportion of the week. It is commonplace within the Swiss employment market for individuals to choose to work on percentage-based contracts, which may vary from 20% to 100% of a full-time contract. It is HTMi policy to seek out well-qualified individuals, with the appropriate background to teach on the programmes. They recruit staff from both within Switzerland and internationally. As part of their contract of employment staff must devote time to personal research and development. HTMi works within the requirements of Swiss employment law. Normally applicants should hold a first degree or equivalent, and, increasingly for teaching on higher level courses, prospective employees should possess a Masters degree. The main avenues of staff development at HTMi are qualification enhancement and the acquisition of the Schweizerischen Vereiningung Für Erwachsenenbildung (SVEB) which is a mandatory qualification required for all educators within Switzerland under the EDUQUA quality assurance standard. At present, three members of staff are pursuing doctoral qualifications and six are undertaking MBA Hospitality degrees. CVs for all staff teaching on the programme were provided as part of the IRD. HTMi introduced a standard academic training system, which is designed to ensure that any new staff are inducted quickly into the School, its systems and operational policies. In addition, HTMi management have started to conduct regular reviews of the teaching and learning, through class observation exercises conducted by the Academic Dean. This is supported by independent reviews carried out by the School s external advisor. Staff are encouraged to attend international conferences and events at which they can present papers and research produced by students and staff of HTMi. An on-line journal has been established in which academically acceptable work may be published. Staff from HTMi regularly attend staff development events organised by Ulster. HTMi provided their Staff Development Plan for 2009/10. 4

7 Areas of good practice are supported through the implementation of regular class observations, followed by detailed feedback to the teaching teams that are a key part of Quality enhancement programmes of the School. This process is used to support a staff review system in which individual members of staff are able to discuss and agree their own development plans and improve their performance. 5.4 Administrative Support There are well established and embedded administrative procedures in place in HTMi, which are regulated under Swiss law. Student records are securely maintained, both in printed and electronic format and archived for a minimum of 10 years. A dedicated team of four administration staff have the following responsibilities: Swiss work placement: A key feature of the Swiss education system for Hospitality Management involves periods of supervised work experience. The role of the placement office is to find suitable work placements for students who are required to complete this stage of their education. International Work Placement: This is a specialist service for students who have reached an exit point in their education and who are now looking for a position to start their management careers. Student Applications, Registration and Immigration procedures. General Administration. 5.5 Building Maintenance Policy The Schools had a dedicated building maintenance team who address any issues with the buildings. A maintenance log system is in place to record any maintenance related issues, and this is reviewed on a daily basis. Major issues with the buildings and major installations are referred to the landlord who has responsibility to address these. 5.6 Health and Safety Policy Through the use of Standard Operational Procedures, training and manuals, there is a safe work and study environment for staff, students and the general public. Health and Hygiene inspections of food production areas are undertaken. The fire warning system is regularly inspected by a professional contracted company. This also applies to the elevators in both buildings, the heating systems and air-ventilation systems. There has not been any legal action with regard to the HTMi campus Health and Safety environment. The Faculty recommends that HTMi: 5

8 ii) iii) i) Provide a copy of HTMi s Acquisition Policy for the library; Provide copy of CV for newly appointed ICT teacher; Provide update staff development plan for the next 5 years; 6. STANDARDS ASSURANCE AND QUALITY MANAGEMENT 6.1 Arrangements for the Conduct of Examinations and Assessment HTMi has in place, reliable, secure and systematic arrangements for the conduct of examinations. HTMi state that with respect to the Ulster programme, student examination papers are held in a secure location. Examinations are usually invigilated by designated members of the teaching team. Students use University registration numbers and subsequent marking is anonymous. The external examiner and FHCC are content with the arrangements for marking. HTMi has a policy on Plagiarism, and the penalties associated with repeated cases. There is routine use of Turnitin software in the assessment of student work, and students are advised of this. A copy of the Policy on Plagiarsm was provided with the IRD. The Faculty has requested that some clarification is required in relation to the secure storage of examination papers. 6.2 Quality Assurance Arrangements The sub-degree programmes at HTMi meet the learning outcomes of the first three years of the BSc Hons parent programme offered at Ulster. As such, any changes to the home programme are fed into the programme offered at HTMi. There is regular interaction between course teams at Ulster and HTMi. HTMi participates fully in the University s annual course review process. Any issues identified by Ulster are dealt with in a timely manner. The interaction between the Academic Dean and his teaching staff, and the FHCC is satisfactory. There is a good working relationship between senior management and central departments within the University. In her annual report the FHCC states that course committee and staff/student consultative committee meetings are held in line with Ulster requirements with follow-up action taken. Student concerns centre on the need for further resources in the LRC and more support on the research papers module. As well as meeting the quality assurance requirements of Ulster, HTMi is also subject to inspections carried out by Swiss quality assurance authorities such as EDUQUA (government quality agency for all private schools of hospitality in Switzerland). HTMi provided a copy of the outcome from a recent 6

9 audit/evaluation with their submission. There were no major conditions or areas for improvement arising from the audit. HTMi has in place a Student Forum which is a school-wide mechanism used to give students a voice. Any issues arising from these meetings are discussed at senior management team meetings and reported back directly to students. The Institute of Hospitality (which is recognised by the QAA as a benchmarking organisation for hospitality and related subjects) undertook an accreditation visit to HTMi in July The report was generally positive and the Certificate, Diploma, Higher Diploma and BSc programmes were accredited for a period of 3 years (until July 2011). A copy of the report was provided with the IRD. HTMi are currently developing a Teaching and Learning Strategy in consultation with staff, students and other key stockholders. 7 STUDENT INDUCTION, SUPPORT AND GUIDANCE All programmes offered by HTMi are full-time with students living and studying on campus. At induction students are allocated a Personal Academic Tutor and are designated a learning buddy and encouraged to develop learning/study groups to enhance their learning. The Course Director meets regularly with students, either as a group or individually, to discuss programme specific issues or to identify potential academic and personal difficulties or problems. HTMi provides a games room, a gym, indoor swimming pool, sauna and TV room for students. Regular educational and social trips are organised. There are no professional welfare or counselling services available at HTMi. The FHCC reports that the student support systems in place are good. Any student who is considered to require professional welfare counselling support is referred to external expert organisations. 8 MARKETING AND PUBLICITY Marketing and promotion within HTMi is the responsibility of the Marketing Director. Over the years there have been a number of instances where misleading or incorrect information has appeared on the HTMi website which misrepresents the relationship with Ulster and the programmes offered. HTMi has assured the University that it fully understands the importance of providing reliable information and will ensure that no inaccurate information is published in relation to the collaboration with Ulster or the programmes validated. The Faculty must be provided with details of the person responsible for assuring the accuracy of publicity material in relation to the Ulster brand. 7

10 9 CONCLUSIONS AND RECOMMENDATIONS The review of documentation provided by HTMi, together with the visit undertaken by staff from the Department of Hospitality and Tourism Management, supports a conclusion that reasonable confidence can be placed on the soundness of HTMi policies and procedures for maintaining the quality of the Ulster award delivered by them. It is recommended that a Memorandum of Recognition be signed with HTMi subject to the following conditions and recommendations being met: Conditions i) Clarification to be provided regarding the strategic responsibility for the management and development of the library resource within the institution. ii) iii) iv) Provision of procedural guidelines for the registration of students to include the provision of documentary evidence of prior qualifications to the FHCC. Provision of procedural policy in relation to the secure shortage of examination papers in line with UBS guidelines. Provide updated organisational chart to include newly appointed staff and helicopter faculty. These conditions to be fully met by 31 August Recommendations It is recommended that HTMi be asked to: i) Provide a copy of HTMi s Acquisition Policy for the library; ii) Provide copy of CV for newly appointed ICT teacher; iii) Provide update staff development plan for the next 5 years; This documentation to be provided by 30 September 2010 and be reviewed by the FHCC. A further review of the implementation of the matters could be included within the revalidation exercise in

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