Dr. Hong Qin. The University of Texas Rio Grande Valley Department of Information Systems (956)
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1 Dr. Hong Qin The University of Texas Rio Grande Valley Department of Information Systems (956) EDUCATION PhD, University of North Texas, 2009 Major: Management Science Dissertation Title: Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care Industry: empirical evidence from college students MS, Beijing Jiaotong University, 2004 Major: Management BEcon, Beijing Jiaotong University, 2001 EMPLOYMENT Associate Professor, The University of Texas Rio Grande Valley (September 2015) Assistant Professor, University of Texas - Pan American (September 1, August 31, 2015) Teaching/Research Assistant, University of North Texas (January 15, July 15, 2009) PUBLICATIONS Conference Proceedings Hong Qin and Victor Prybutok. Perceived Service Quality in the Urgent Care Industry. SWDSI. (March 2009) Hong Qin. Service Quality Perceptions and Customer Satisfaction in Fast-Food Restaurants in China DSI Proceeding. (2008) Hong Qin, Victor Prybutok, Muhammad Hossain, and Michael Knipper. Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants DSI Proceeding. (2007) Hong Qin. Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions DSI Proceeding. (2007) Wonsuk Cha and Hong Qin. The Effects of Students Academic, Non-Academic, and In-Between Stresses on Academic Performance Among Hispanic Undergraduate Students: An Empirical Investigation. Decision Sciences Institute (DSI). Generated on Feb 27, 2018 Page 1 of 8
2 Journal Articles Kai Koong, Lai Liu, Hong Qin, and Ting Ying. Occurrences of Online Fraud Complaints: 2002 Through Emerald: International Journal of Accounting and Information Management. 25, no. 4 (2017): Kai Koong, Lai Liu, Hong Qin, and Tingting Ying. OCCURRENCES OF ONLINE FRAUD COMPLAINTS: 2002 THROUGH International Journal of Accounting and Information Management. 25, no. 4 (2017) Hong Qin, Boonme Kittipong, Benjamin George, and Victor Prybutok. The Moderating Effect of Gender in Urgent Care Service Satisfaction. Quality Management Journal. 24, no. 3 (July (3rd Quarter/Summer) 2017) Qiaoli Liu, Haoyu Wen, and Hong Qin. Determinants of Lending Behaviors in Online P2P Lending Market: Based on the Lending Data of PPDai.com. Management Review. Year 2017, no. 6 (June 2017) Kwabena Boakye, Charles Blankson, Victor Prybutok, and Hong Qin. An assessment of national healthcare service delivery: a Ghanaian illustration. International Journal of Quality and Reliability Management. (2016) Hong Qin, Victor Prybutok, and Gayle Prybutok. Quantitative Comparison of Measurements of Urgent Care Service Quality. Health Marketing Quarterly. 33, no. 4 (2016) Hong Qin, Gayle Prybutok, Victor Prybutok, and Bin Wang. Quantitative Comparisons of Urgent Care Service Providers. International Journal of Health Care Quality Assurance. 28, no. 6 (July (3rd Quarter/Summer) 2015): Yunfan Lu, Yaobin Lu, Bin Wang, Pan Zhao, and Hong Qin. Acceptance of Government-Sponsored Agricultural Information Systems in China: The Role of Government Social Power. Information Systems and e-business Management. 13, no. 2 (May 2015): Lijuan Sun and Hong Qin. Quantitative Analysis of College Students' Financial Behaviors. International Journal of Electronic Finance. 8, no. 1 (2014) Lijuan Sun, Hong Qin, and Dave Jackson. Quantitative Investigation of College Students' Financial Behavior. International Journal of Electronic Finance. 8, no. 1 (2014): Hong Qin, Victor Prybutok, Daniel Peak, and Kwabena Boakye. UCPERF: An Urgent Care Patient Satisfaction Instrument. Quality Management Journal. 21, no. 3 (2014) Daniel Ortiz, Wai Kwan (Elaine) Lau, and Hong Qin. Quantitative Analysis of Impacts of Employee Engagement on Continuance and Normative Commitment. Dr. Kai S. Koong (Ed.) International Journal of Services and Standards. (2013) Chao Wen, Hong Qin, Victor Prybutok, and Charles Blankson. The Role of National Culture on Relationships between Customers Perception of Quality, Values, Satisfaction, and Behavioral Intentions. Quality Management Journal. (2012) Hong Qin and Victor Prybutok. A Quantitative Model for Patient Behavioral Decisions in the Urgent Care Industry. Socio-economic Planning Sciences. (November 2012) Zhaojun Yang, Jun Zhao, Hong Qin, and Kai Koong. Quantitative Analysis of Global Software Piracy: 2003 through International Journal of Business and Systems Research. 7, no. 1 (April (2nd Quarter/Spring) 2012) Generated on Feb 27, 2018 Page 2 of 8
3 Other Hong Qin, Kai Koong, Zhaojun Yang, and Jun Zhou. Expenditures on Consumer Protection and Business Competition. International Journal of Mobile Communications. (2011) Hong Qin, Victor Prybutok, and Jun Zhou. Quantitative Comparison of Service Quality and Recoverability Measures. International Journal of Services and Standards. 7, no. 2 (2011) Hollis Landrum, Victor Prybutok, Daniel Peak, and Hong Qin. Using Importance Ratings to Create an Information Service Quality Measure. International Journal of Services and Standards. 6, no. 3/4 (December 2010): Hong Qin, victor prybutok, and qilan zhao. Perceived Service Quality in Fast-food Restaurants: Empirical Evidence from China. International Journal of Quality and Reliability Management. 27, no. 4 (2010): Hong Qin and Victor Prybutok. Service Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants. Emerald: International Journal of Quality and Service Sciences. 1, no. 1 (2009): Hong Qin and Victor Prybutok. Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions. Quality Management Journal. 15, no. 2 (2008): Lu Sui, Hong Qin, and Babajide Osatuyi. Personality Traits and Job Exploration among Latino Business Students. Lu Sui, Hong Qin, Lijuan Sun, and Jie Du. Assess the Effects of Mental Accounts on Actual, Expected, and Credit Overspending: An Empirical Study. Hong Qin, Kai Koong, Lai Liu, and Haoyu Wen. ASSOCIATIONAL MAPPING OF BUSINESS ANALYTICAL SKILLS AND DOMAINS. Babajide Osatuyi and Hong Qin. How Vital is the Role of Affect on Post-Adoption Behaviors? An Examination of Social Commerce Users. Anmin Wang, Kai Koong, Haoyu Wen, Lai Liu, and Hong Qin. The United States Information Technology Trade: A Global View. (March 2016) Hong Qin and Victor Prybutok. Effects of Service Quality and Recoverability on Customer Satisfaction. SWDSI. (March 2010) Lu Sui, Hong Qin, Babajide Osatuyi, and Lijuan Sun. Exploring Role of Personality and Cognitive on Career Choices: A Study of Hispanic Business Students W University drive Under Submission Journal Articles Lu Sui, Hong Qin, and Babajide Osatuyi. Personality Traits and Job Exploration among Latino Business Students. Lu Sui, Hong Qin, Lijuan Sun, and Jie Du. Assess the Effects of Mental Accounts on Actual, Expected, and Credit Overspending: An Empirical Study. Hong Qin, Kai Koong, Lai Liu, and Haoyu Wen. ASSOCIATIONAL MAPPING OF BUSINESS ANALYTICAL SKILLS AND DOMAINS. Generated on Feb 27, 2018 Page 3 of 8
4 Other Babajide Osatuyi and Hong Qin. How Vital is the Role of Affect on Post-Adoption Behaviors? An Examination of Social Commerce Users. Lu Sui, Hong Qin, Babajide Osatuyi, and Lijuan Sun. Exploring Role of Personality and Cognitive on Career Choices: A Study of Hispanic Business Students W University drive AWARDS AND HONORS Junior Faculty Travel Grant, University of Texas - Pan American (September 2017) Junior Faculty Travel Grant, University of Texas - Pan American (September 2014) Faculty Development Grant, University of Texas - Pan American (January 2014) Junior Faculty Travel Grant, University of Texas - Pan American (2013) Undergraduate Research Initiative Award, University of Texas - Pan American (2013) Faculty Development Grant, University of Texas - Pan American (2011) PRESENTATIONS Anmin Wang, Kai Koong, Haoyu Wen, Lai Lui, and Hong Qin. "The United States Information Technology Trade: A Global View." Decision Sciences Institute - Southwest, Oklahoma City. (March 2016) Kwabena Boakye, Victor Prybutok, Charles Blankson, and Hong Qin. "Healthcare Service Delivery in Ghana: An Empirical Study." Academy of International Business - Southeast, Savannah. (November 2015) Hong Qin, K. Boonme, B. George, and Victor Prybutok. "Accessing Gender as Moderating Variables in Urgent Care Service Quality," 2015 DSI Conference, 2015 Decision Sciences Institute, Boston. (November 22, 2015) David Puente, Robert Palomares, Jovelli De Leon, Edith Hernandez, Daniela Morales, Bin Wang, and Hong Qin. "Effect of Medical Expansion," 2014 Decision Sciences Institute - Southwest, FBD, Dallas, TX. (2014) Grace Koong, Victoria Lopez, and Hong Qin. "Required Accounting Professional Skills," 2014 Decision Sciences Institute - Southwest, FBD, Dallas, TX. (2014) Lijuan Sun and Hong Qin. "College Student Financial Behavioral Intentions," 2014 Southwestern Finance Association, FBD, Dallas, TX. (2014) Hong Qin and Lu Sui. "Job Exploration of Business College Students," 2014 Decision Sciences Institute Annual Conference, DSI, Tampa, FL. (November 2014) Lijuan Sun, Hong Qin, and Dave Jackson. "Quantitative Analysis of College Students Financial Behavior.." Southwestern Finance Association (SWFA), Dallas. (March 2014) Wonsuk Cha and Hong Qin. "Stress and Academic Performance," 2013 Decision Sciences Institute Annual Conference, Decision Sciences Institute, Baltimore, MD. (November 2013) Hong Qin, Victor Prybutok, and Gayle Prybutok. "Comparison of Quantitative Measurement of Service Quality," 2012 Decision Sciences Institute Annual Conference, DSI, San Francisco. (November 2012) Generated on Feb 27, 2018 Page 4 of 8
5 Hong Qin and Victor Prybutok. "Empirical Analysis of Health Care Quality in the Urgent Care Industry," 2011 Decision Sciences Institute Annual Conference, DSI, Boston. (November 2011) Victor Prybutok and Hong Qin. "Using Technology to Enhance Learning in Undergraduate Business Calculus." 2010 DSI Annual Conference, San Diego. (November 2010) Hong Qin and Victor Prybutok. "Effects of Service Quality and Recoverability on Customer Satisfaction." 2010 SWDSI, Dallas, TX. (March 2010) Hong Qin and Victor Prybutok. "Perceived Service Quality in the Urgent Care Industry." 2009 SWDSI, (2009) Hong Qin. "Service Quality Perceptions in Fast-Food Restaurants in China." 2008 DSI, Baltimore. (2008) Hong Qin and Victor Prybutok. "College Students Perceptions of Service Quality Perceptions and Satisfaction in Fast-Food Restaurants in China." 2008 INFORMS, Washington DC. (2008) Hong Qin and Victor Prybutok. "Relationship between Service Quality and Customer Satisfaction in Fast-Food Restaurants in China." 2008 POMS, San Diego. (2008) Hong Qin, Victor Prybutok, Michael Knipper, and Muhammad Hossain. "Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants." 2007 DSI, Phoenix. (2007) Hong Qin. "Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions." 2007 DSI, Phoenix. (2007) Hong Qin and Victor Prybutok. "Relationship among Service Quality, Customer Satisfaction and Behavioral Intentions." 2007 INFORMS, Seattle. (2007) TEACHING Courses Taught Applied Multivariate I Applied Multivariate II Bus Research Bus Research Foundations Business Statistics I Comp Methods in Business Computation Methods in Business QUMT Decision-Making in Busin Quant Methods For Decisi Stat Method for Business Statistical Foundations Directed Student Learning Dissertation Committee Member. Juan Rodriguez,, Department of Economics and Finance. Generated on Feb 27, 2018 Page 5 of 8
6 (January 1, August 15, 2017) SERVICE Master's Thesis Committee Member. Lu Xu,, Other (within UTPA). (January May 2012) Department Service Committee Member, Departmental Curriculum Committee. (October 2016) Committee Member, Departmental Tenure & Promotion Committee. (August 2015) Committee Chair, Departmental Search Committee. (September 1, August 31, 2018) Committee Member, Departmental Search Committee. (October August 2017) Committee Member, Departmental Mission Statement Committee. (March May 2017) Committee Chair, Departmental Annual Review Committee. (September August 2014) Committee Member, Economics Search Committee. (September August 2014) Committee Member, Finance Search Committee. (September August 2014) Committee Member, Departmental Core Curriculum Committee. (November 21, August 31, 2013) Committee Member, Merit. (September 1, August 31, 2013) Committee Chair, QUMT Search Committee. (September 1, August 31, 2013) Committee Member, Finance/Economics Search Committee. (September June 2013) Committee Member, Departmental Annual Review Committee. (September August 2012) Committee Member, Finance Search Committee. (September August 2012) Committee Chair, QUMT Search Committee. (September August 2012) Committee Member, Departmental Annual Review Committee. (September August 2011) Committee Member, QUMT Search Committee. (September August 2011) Committee Member, Departmental Annual Review Committee. (September August 2010) Committee Member, QUMT Search Committee. (September August 2010) College Service Committee Member, FINA Search Committee. (September 2017) Committee Member, MBA Committee. (August 2015) Committee Member, Ph.D. Comprehensive Exam QUMT. (April August 2017) Committee Member, Dissertation Committee. (February August 2017) Committee Member, PHDACC Committee. (September August 2014) Committee Member, PHDACC. (September 1, August 31, 2013) Committee Member, PHDACC. (September August 2012) Generated on Feb 27, 2018 Page 6 of 8
7 University Service Committee Member, Faculty Development Council. (February 2016) Committee Member, WFN WFN Promotion & Tenure Committee. (October May 2016) Committee Member, Advanced Computing Interdisciplinary Thematic Scholarly Community. (September August 2014) Committee Member, University Library Committee. (September 1, August 31, 2014) Committee Member, WFN Promotion & Tenure Committee. (March May 2014) Development Activities Attended Workshop, "Funding Opportunities," UTRGV Office of the Vice Provost for Faculty Affairs and Diversity. (October 26, 2017) Workshop, "External Funding "Brainstorming" Session," UTRGV VCOBE. (October 20, 2017) Workshop, "Independent Applying the QM Rubric (APPQMR)," Quality Matters. (May 23, July 10, 2017) Workshop, "ADVANCE Associate To Full Program," (September May 2017) Conference Attendance, "Dr. Sunil Chopra (Northwestern University) - An Uncertainty Based Framework for Omni-Channel Retailing," Decision Sciences Institute. (November 20, 2016) Conference Attendance, "WORKSHOPS: Meet the Editors of Non-DSI Journals," Decision Sciences Institute. (November 20, 2016) Conference Attendance, "WORKSHOPS: Tutorial on Social Network Analysis," Decision Sciences Institute. (November 20, 2016) Conference Attendance, "Integrating Analytics into Your Curriculum and Courses (Sponsored by Cengage)," Decision Sciences Institute. (November 19, 2016) Workshop, "Using Technology to Extend Teaching Beyond the Classroom," (November 17, 2016) Workshop, "Internal Funding Sources," (October 06, 2016) Workshop, "Planning for a Productive Summer," (April 28, 2016) Workshop, "Student Behavior Intervention Cases," (April 14, 2016) Workshop, "Academic Integrity and Addressing Suspected Cases of Scholastic Dishonesty," (February 11, 2016) Workshop, "Creating Collegial Connections," (January 28, 2016) Workshop, "Distance Teaching and Learning at UTRGV," (October 22, 2015) Workshop, "How to Run an Effective Meeting," (October 8, 2015) Workshop, "Internal Funding Opportunities," (September 17, 2015) Workshop, "ADVANCE Leadership Institute," (January 16, April 25, 2014) Workshop, "SAP Training," (January January 2014) Generated on Feb 27, 2018 Page 7 of 8
8 Workshop, "New Faculty Development," Univ of Texas - Pan American. (September May 2011) Professional Service Officer, President/Elect/Past, Decision Sciences Institute - Southwest (March 25, March 20, 2018) Officer, President/Elect/Past, Decision Sciences Institute - Southwest (March 21, March 21, 2017) Reviewer, Journal Article. (November 2016) Reviewer, Journal Article. (November 2016) Officer, President/Elect/Past, Decision Sciences Institute - Southwest (March March 2016) Other, Decision Sciences Institute - Southwest (February March 2016) Program Coordinator, Decision Sciences Institute - Southwest, Houston. (March March 2015) Conference-Related, Decision Sciences Institute - Southwest (March March 2014) Professional Memberships Decision Sciences Institute - Southwest Region (SWDSI) (February 2011) Decision Sciences Institute (DSI) ( 2008) Decision Sciences Institute (DSI) ( 2007) Decision Sciences Institute - Southwest Region (SWDSI) (February February 2014) Decision Sciences Institute - Southwest Region (SWDSI) (February February 2013) Decision Sciences Institute - Southwest Region (SWDSI) (February February 2013) Decision Sciences Institute (DSI) (December November 2012) Decision Sciences Institute - Southwest Region (SWDSI) (February February 2012) Generated on Feb 27, 2018 Page 8 of 8
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