Noel-Levitz Student Satisfaction Survey Report

Transcription

1 Noel-Levitz Student Satisfaction Survey Report 2012

2 TABLE OF CONTENTS Executive Summary College Participation and Representation... ii Key Demographic Comparisons... iii Key Findings... iv Using The Results... vii Interpretive Definitions and Descriptions Purpose and Background... viii Survey Instrument... viii Survey Reports... viii Definition of Performance Gap... viii Definition of Level of Significance... v Limitations... ix Acknowledgement... ix Longitudinal Summaries FVTC Longitudinal Demographic Summary... 2 FVTC Longitudinal Institutional Summary... 4 FVTC Fall 2011 to Fall 2009 Results Demographics 2011 Summary... 6 Strategic Planning Overview... 7 Institutional Summary Item Report... 9 Institutional Summary Scale Report Institutional Detail Summary Report Institutional Summary Report FVTC VS Wisconsin Technical College System Colleges Strategic Planning Overview Institutional Summary Scale Report Institutional Detail Summary Report Institutional Summary Report FVTC VS. National Community Colleges Strategic Planning Overview Institutional Summary Scale Report Institutional Detail Summary Report Institutional Summary Report Appendices Student Satisfaction Inventory Survey Instrument Noel Levitz Student Satisfaction Campus Item List of Questions Noel Levitz Student Satisfaction Survey Additional Questions Noel Levitz Student Satisfaction Survey Additional Questions Noel-Levitz Student Satisfaction Survey Report 2012 i Fox Valley Technical College

3 Executive Summary Fox Valley Technical College conducted the Noel-Levitz Student Satisfaction Inventory (SSI) in November 2011 to evaluate academic, instructional and student support services from the students point of view. Program instructors distributed 2,432 paper copies within classrooms and 1,773 (72%) completed the paper survey. Electronic invitations were ed to 247 active students with 37 students (14%) completing the questionnaire online. A total of 1,810 responses provided an overall SSI response rate of 68%. This report highlights the results of the SSI survey including college participation and representation, key demographic longitudinal comparisons and key findings. The results and findings will be used for student success initiatives, strategic planning and continuous improvement. College Participation and Representation Figure 1. Number of Students Responding Significant efforts were invested in pre-planning and gathering college-wide demographics to conduct this survey with the goal of obtaining a comprehensive representation of student satisfaction across the entire College. Figure 1 shows the increasing numbers of students participating in the SSI. The results demonstrate student participation from all corners of the campus. Figure 1 and Figure 2 demonstrate regional and division representation. Figure 2. Regional Representation Figure 3. Percent of Division Participation Alternative Delivery Osh-S.J. Spanbauer Ctr Osh-Riverside Campus Regional Center Neenah Fire Appleton Campus Transp. & Construction Public Safety Mfg & Ag Technologies Information Technology Health General Studies Business & Service % 20% 40% 60% 80% % 10% 20% 30% Noel-Levitz Student Satisfaction Survey Report 2012 ii Fox Valley Technical College

4 Key Demographic Comparisons Key demographic results are summarized on pages 2 and 3 for the 2007, 2009 and 2011 reports. Areas with the greatest change are highlighted below. AGE and under 6.07% 6.82% 7.31% 19 to % 47.27% 45.98% 25 to % 22.75% 24.94% 35 to % 10.87% 11.00% 45 and over 11.04% 12.29% 10.77% The diversity of student age groups represented in the survey sample has changed slightly in some areas from 2007 to There is a declining trend in the percentage of students age and an increasing trend in the 25 to 34 age group. EDUCATIONAL GOALS Associate Degree 59.14% 68.80% 67.62% Vocation/Technical Program 18.97% 14.65% 12.30% Transfer To Another Institution 2.76% 3.34% 6.01% Certification 7.59% 6.27% 7.95% Self-Improvement/Pleasure 1.90% 0.75% 0.86% Job Related Training 6.90% 3.34% 2.80% Other Educational Goal 2.76% 2.86% 2.46% A higher percentage of students from 2007 to 2011 are focused on an Associate Degree and a noted decrease in students indicating that their goal is a Vocational/Technical Program. EMPLOYMENT Full-time off campus 31.25% 24.12% 22.85% Part-time off campus 44.78% 40.54% 43.82% Full-time on campus 1.46% 1.15% 1.64% Part-time on campus 2.91% 2.97% 3.97% Not employed 19.61% 31.22% 27.72% A higher percentage of students from 2007 to 2011 are not employed. A lower percentage of students from 2007 to 2011 are employed full-time off campus. DISABILITIES Yes-Disability 8.36% 9.40% 11.05% No-Disability 91.64% 90.60% 88.95% A slightly higher percentage of students from 2007 to 2011 are identified as having a disability. Noel-Levitz Student Satisfaction Survey Report 2012 iii Fox Valley Technical College

5 Key Findings This report identifies the areas that matter most to students, how satisfied they are in having their expectations met, and where there is room for improvement. It also highlights how FVTC compares with the comparison groups of WTCS (Wisconsin Technical College System) and national community colleges. Key findings include strengths, challenges, benchmarks and trends. Meeting Student Satisfaction Expectations The 2011 survey results demonstrate an increase in the student satisfaction mean ratings from 2007 to 2011 in the following areas. HOW HAS YOUR COLLEGE EXPERIENCE MET YOUR EXPECTATIONS? Mean score comparison OVERALL SATISFACTION WITH YOUR EXPERIENCE AT FVTC. Mean score comparison IF YOU HAD TO DO IT OVER AGAIN, WOULD YOU ENROLL HERE? Mean score comparison A consistent + 95% of students choose Fox Valley Technical College as their first or second choice. INSTITUTION WAS MY st Choice 79.32% 72.65% 74.19% 2nd Choice 16.75% 22.55% 21.55% 3rd Choice or Lower 3.93% 4.79% 4.25% Institutional Summary The survey results are summarized in an institutional summary of twelve categories to provide an overview of student satisfaction. Table 1 below shows an increase in the Satisfaction mean for each of the twelve categories from 2007 to Interestingly, the Importance mean rating is also increasing for each of the twelve categories as listed in Table 2 on page 4. A gap analysis subtracting the satisfaction score from the importance score for each category is illustrated in Table 3 on page 4. Noel-Levitz Student Satisfaction Survey Report 2012 iv Fox Valley Technical College

6 Table 1. Satisfaction Means For 2007, 2009 and 2011 Institutional Summary Student Centeredness Instructional Effectiveness Responsiveness to Diverse Populations Campus Support Services Safety and Security Academic Advising/Counseling Admissions and Financial Aid Academic Services Registration Effectiveness Service Excellence Concern for the Individual Campus Climate Strengths Strengths equal high importance and high satisfaction. These items ranked in the top half of importance and the top 25% of satisfaction scores. I have easy access to the internet outside of FVTC. I am able to successfully complete my general education courses. Nearly all of the faculty are knowledgeable in their fields. My academic advisor is knowledgeable about my program requirements. The FVTC website provides adequate information and resources (examples would include registration, and Blackboard.) The FVTC website is user friendly. I am able to experience intellectual growth here. Challenges Challenges equal high importance and low satisfaction or large performance gap. These items ranked in the top half of importance and the bottom 25% of satisfaction scores or top 25% of performance gaps. I am able to successfully complete my program courses. The quality of instruction I receive in most of my classes is excellent. I will successfully complete my FVTC program within three years of initial enrollment. Classes are scheduled at times that are convenient for me. I am able to register for classes I need with few conflicts. Faculty are fair and unbiased in their treatment of individual students. Noel-Levitz Student Satisfaction Survey Report 2012 v Fox Valley Technical College

7 Computer labs are adequate and accessible. This school does whatever it can to help me reach my educational goals. Faculty provide timely feedback about student progress in a course. Adequate financial aid is available for most students. Benchmarks Benchmark results provide an overview of how students perceptions compare with other technical colleges across the state and nationally. Wisconsin Technical College System Comparison These are items rated with a higher satisfaction for FVTC as compared to other Wisconsin technical colleges. Nearly all of the faculty are knowledgeable in their fields. Faculty are understanding of students unique life circumstances. I am able to experience intellectual growth here. There is a good variety of courses provided on this campus. Nearly all classes deal with practical experiences and applications. The equipment in the lab facilities is kept up to date. National Comparison These are items rated with a higher satisfaction for FVTC as compared to other national community colleges. My academic advisor is knowledgeable about my program requirements. Nearly all of the faculty are knowledgeable in their fields. There is a good variety of courses provided on this campus. Faculty are understanding of students unique life circumstances. This institution has a good reputation within the community I am able to experience intellectual growth here. Program requirements are clear and reasonable. Faculty are fair and unbiased in their treatment of individual students. Nearly all classes deal with practical experiences and applications. The equipment in the lab facilities is kept up to date. Noel-Levitz Student Satisfaction Survey Report 2012 vi Fox Valley Technical College

8 Trends FVTC 2011 Higher Satisfaction VS Fall 2009 These items are rated with a higher satisfaction for FVTC in 2011 as compared to results of I am able to successfully complete my program courses. I have easy access to the internet outside of FVTC. My academic advisor is knowledgeable about my program requirements. I am able to successfully complete my general education courses. Nearly all of the faculty are knowledgeable in their fields. I will successfully complete my FVTC program within three years of initial enrollment. The FVTC website provides adequate information and resources (examples would include registration, and Blackboard. The FVTC website is user friendly. I am able to experience intellectual growth here. Using the Results FVTC continues to deliver high quality services that students expect and are satisfied with. The information from this report will be further analyzed, specific strengths and challenges will be studied for their implications on the College; and detailed information will be shared with all divisions. The information from this satisfaction data will provide: Direction for student success initiatives Guidance in strategic planning efforts Input as part of continuous quality improvement efforts Offer information for accreditation requirements Present nationally-normed satisfaction research for recruitment efforts Allow for data-driven decision making Noel-Levitz Student Satisfaction Survey Report 2012 vii Fox Valley Technical College

9 Interpretive Definitions and Descriptions Purpose and Background The intent of this survey data is for use as one of the multiple elements considered in evaluation of student satisfaction with College services and facilities. Using this approach, teams are encouraged to consider these results along with other quantitative sources of feedback from other surveys or metrics related to a particular area of the College, as well as qualitative sources of feedback such as observation, focus groups, interviews and contacts of a non-metric nature (e.g., complaints). Viewing an individual situation from multiple perspectives enables the team to identify patterns of evidence that are consistently pointing to an issue that needs improvement. Survey Instrument The Noel-Levitz survey instrument asks students to respond to each item on a 1 to 7 Likert scale, with 7 being high. Each item describes an expectation. Students rate how important it is to meet this expectation and how satisfied they are with the College in meeting this expectation. The College Effectiveness Department conducted the survey with students in a sample of core program courses. Students in these classes were asked to complete the survey during the class period, with a pilot online survey conducted this year to online program students. Both associate degree and diploma program-declared students are typically in these classes, as are undeclared program students who may have been taking a program course. Survey Reports The program survey results were analyzed by Noel Levitz and are provided in the attached reports. These reports include the Demographic Report, Strategic Planning Overview, the Institutional Summary Item Report, the Institutional Summary Scale Report, and the Institutional Summary Report. The Demographic Report shows the demographic overview of the individuals surveyed. The Strategic Planning Overview identifies the strengths, challenges, trends and comparisons. Occasionally, one or two items may appear on both the strengths list and the challenges list. This occurs when an item has very high importance, relatively high satisfaction as well as a fairly large performance gap. The satisfaction score may qualify it as strength, while the performance gap qualifies it as a challenge. Institutional Summary Item Report lists the survey items in numerical order. Institutional Summary Scale Repost organizes the results into twelve categories and lists each item in the order of importance. Institutional Summary Report lists the response to three items on the student overall satisfaction. Noel-Levitz Student Satisfaction Survey Report 2012 viii Fox Valley Technical College

10 Definition of Performance Gap A performance gap is simply the importance score minus the satisfaction score. The larger the performance gap, the greater the discrepancy between what students expect and their level of satisfaction with the current situation. The smaller the performance gap, the better the institution is doing at meeting student expectations. Definition of Level of Significance The level of significance is reflected by the number of asterisks which appear behind the mean difference number: --No asterisk = No significant difference --One asterisk * = Difference statistically significant at the.05 level --Two asterisks ** = Difference statistically significant at the.01 level --Three asterisks *** = Difference statistically significant at the.001 level The greater the number of asterisks, the greater the confidence in the significance of this difference, and the greater the likelihood that this difference did not occur by chance. For example: The statistical significance at the.05 level indicates that there are five chances in 100 that the difference between your institution s satisfaction score and the comparison group satisfaction score would occur due to chance alone. The.01 level indicates a one in 100 chance. The.001 level indicates a one in 1,000 chance. Limitations The survey was administered in various ways including in class and online. The effects of various administration modes (e.g., direction given to students) on results are unknown. The survey could be slightly biased due to stacking of courses, specialty courses that only meet once or early dismissal of courses. The emphasis of this report is based on a sample and not necessarily a representative sample of all of the courses taught at this level. Acknowledgement Program area Team Leads and Department Chairs throughout all locations were instrumental in conducting this survey. The College Effectiveness Department acknowledges the assistance of management, instructors and support professionals in administering this survey. NOTE: Descriptions, definitions, interpretations and language were obtained from the Noel-Levitz, Inc. Satisfaction- Priorities Surveys Interpretive Guide and the Noel-Levitz, Inc. Reviewing and Sharing Your Satisfaction Data. Noel-Levitz Student Satisfaction Survey Report 2012 ix Fox Valley Technical College

11 Fox Valley Technical College Noel-Levitz Student Satisfaction 2012 Survey Report FVTC Longitudinal Demographic Summary FVTC Longitudinal Institutional Summary Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

12 FVTC Longitudinal Demographic Summary For 2007, 2009 and 2011 GENDER Female 41.42% 44% 45.59% Male 58.58% 56% 54.41% AGE 18 and under 6.07% 6.82% 7.31% 19 to % 47.27% 45.98% 25 to % 22.75% 24.94% 35 to % 10.87% 11.00% 45 and over 11.04% 12.29% 10.77% ETHNICITY African-American 0.94% 0.81% 1.53% American Indian or Alaskan Native 1.20% 1.22% 1.19% Asian or Pacific Islander 2.99% 2.70% 3.29% Caucasian/White 88.39% 86.95% 86.67% Hispanic 1.71% 2.97% 2.33% Other race 1.20% 1.76% 1.02% Race - Prefer not to respond 3.59% 3.58% 3.97% CURRENT ENROLLMENT STATUS Day 82.50% 80% 82.79% Evening 17.06% 19% 17.09% Weekend 0.44% 0.27% 0.12% CLASS LOAD Full-time 72.38% 78% 76.30% Part-time 27.62% 22% 23.70% CLASS LEVEL 1 Year or less 44.30% 40.70% 43.90% 2 Years 32.99% 36.99% 34.75% 3 Years 13.37% 14.49% 14.92% 4 or More Years 9.34% 7.82% 6.44% Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

13 EDUCATIONAL GOALS Associate Degree 59.14% 68.80% 67.62% Vocation/Technical Program 18.97% 14.65% 12.30% Transfer To Another Institution 2.76% 3.34% 6.01% Certification 7.59% 6.27% 7.95% Self-Improvement/Pleasure 1.90% 0.75% 0.86% Job Related Training 6.90% 3.34% 2.80% Other Educational Goal 2.76% 2.86% 2.46% EMPLOYMENT Full-time off campus 31.25% 24.12% 22.85% Part-time off campus 44.78% 40.54% 43.82% Full-time on campus 1.46% 1.15% 1.64% Part-time on campus 2.91% 2.97% 3.97% Not employed 19.61% 31.22% 27.72% CURRENT RESIDENCE Residence hall 0.68% 1.49% 0.34% Own house 29.66% 28.36% 26.00% Rent room or apt off campus 29.83% 33.96% 37.59% Parent's home 34.44% 31.74% 30.98% Other residence 5.38% 4.46% 5.09% RESIDENCE CLASSIFICATION In-state 99.06% 97.91% 98.87% Out-of-state 0.34% 0.27% 0.23% International (not U.S. citizen) 0.60% 1.82% 0.90% DISABILITIES Yes-Disability 8.36% 9.40% 11.05% No-Disability 91.64% 90.60% 88.95% Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

14 FVTC Longitudinal Institutional Summary 2007, 2009 and 2011 The Importance and Satisfaction mean ratings for each of the twelve categories are listed for 2007, 2009 and The Noel-Levitz survey instrument asks students to respond to each item on a 1 to 7 Likert scale, with 7 being high. TABLE Institutional Summary Import Satis Gap Import Satis Gap Import Satis Gap Student Centeredness Instructional Effectiveness Responsiveness to Diverse Populations Campus Support Services Safety and Security Academic Advising/Counseling Admissions and Financial Aid Academic Services Registration Effectiveness Service Excellence Concern for the Individual Campus Climate The table above illustrates the increasing Satisfaction mean ratings, along with the rising Importance mean ratings. A performance gap is calculated by simply subtracting the Satisfaction score from the Importance score. The larger the performance gap, the greater the discrepancy between what students expect and their level of satisfaction with the current situation. The smaller the performance gap, the better the institution is doing at meeting student expectations. The gap between the Importance and Satisfaction mean ratings from the table above are summarized below. TABLE 3 (Importance Satisfaction = Gap Ratings) Institutional Summary Gap Gap Gap Student Centeredness Instructional Effectiveness Responsiveness to Diverse Populations N/A N/A N/A Campus Support Services Safety and Security Academic Advising/Counseling Admissions and Financial Aid Academic Services Registration Effectiveness Service Excellence Concern for the Individual Campus Climate Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

15 Fox Valley Technical College Noel-Levitz Student Satisfaction 2012 Survey Report Results FVTC Fall 2011 to Fall 2009 Comparison Results Demographic Report shows the demographic overview of the individuals surveyed in Strategic Planning Overview identifies the strengths, challenges, trends and comparisons. Occasionally, one or two items may appear on both the strengths list and the challenges list. This occurs when an item has very high importance, relatively high satisfaction as well as a fairly large performance gap. The satisfaction score may qualify it as strength, while the performance gap qualifies it as a challenge. (Campus Item Questions are listed in the Appendix.) Institutional Summary Item Report lists the survey items in numerical order. Institutional Summary Scale Report organizes the results into twelve categories. Institutional Detail Scale Report lists each item in the order of importance for each of the twelve categories. Institutional Summary Report lists the response to three items on the student overall satisfaction. Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

16 Demographic Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

17 Strategic Planning Overview Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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19 Institutional Summary Item Report - Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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21 Note: Page 4 of 4 is blank and not included in this report. Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

22 Institutional Summary Scale Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

23 Institutional Detail Scale Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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27 Institutional Summary Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

28 Fox Valley Technical College Noel-Levitz Student Satisfaction 2012 Survey Report Results 2011 FVTC VS Wisconsin Technical College System Colleges Comparison Results Strategic Planning Overview identifies the strengths, challenges, trends and comparisons. Occasionally, one or two items may appear on both the strengths list and the challenges list. This occurs when an item has very high importance, relatively high satisfaction as well as a fairly large performance gap. The satisfaction score may qualify it as strength, while the performance gap qualifies it as a challenge. (Campus Item Questions are listed in the Appendix.) Institutional Summary Scale Report organizes the results into twelve categories. Institutional Detail Scale Report lists each item in the order of importance for each of the twelve categories. Institutional Summary Report lists the response to three items on the student overall satisfaction. Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

29 Strategic Planning Overview Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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31 Institutional Summary Scale Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

32 Institutional Detail Scale Report Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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35 Institutional Summary Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

36 Fox Valley Technical College Noel-Levitz Student Satisfaction 2012 Survey Report Results 2011 FVTC VS National Community College Colleges Comparison Results Strategic Planning Overview identifies the strengths, challenges, trends and comparisons. Occasionally, one or two items may appear on both the strengths list and the challenges list. This occurs when an item has very high importance, relatively high satisfaction as well as a fairly large performance gap. The satisfaction score may qualify it as strength, while the performance gap qualifies it as a challenge. (Campus Item Questions are listed in the Appendix.) Institutional Summary Scale Report organizes the results into twelve categories. Institutional Detail Scale Report lists each item in the order of importance for each of the twelve categories. Institutional Summary Report lists the response to three items on the student overall satisfaction. Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

37 Strategic Planning Overview Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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39 Institutional Summary Scale Report Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

40 Institutional Detail Scale Report Note: Campus Item Questions Listed on Page 40 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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44 Fox Valley Technical College Noel-Levitz Student Satisfaction 2012 Survey Report APPENDIX Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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49 Question 112. Find your Program Major, then fill in the 4-digit Major Code on page 4 of the survey form. Code Program Major Code Program Major 2001 Accounting 2044 Individualized Technical Studies 2002 Accounting Assistant 2045 Industrial Welding Technician 2003 Administrative Professional 2046 Interior Design 2004 Aeronautics Pilot Training 2094 Interior Design Commercial Design 2005 Agri-Business/Science Technology 2095 Interior Design Kitchen & Bath Design 2006 Agriculture Equipment Service Technician (TD) 2047 IT - Computer Support Specialist (AAS) 2089 Agriculture Power Equipment (AAS) 2096 IT - Help Desk Support Specialist (TD) 2007 Aircraft Electronics 2048 IT - Network Specialist 2008 Airframe & Powerplant Mechanics 2097 IT - Network Systems Administration 2009 Alcohol & Other Drug Abuse Associate 2049 IT - Programmer/Analyst 2010 Applied Engineering Technology 2050 IT - Web Development & Design Specialist 2011 Auto Collision Repair & Refinishing Technician 2051 Judicial Reporting 2012 Automated Manufacturing Systems Technician 2098 Laboratory Science Technician 2013 Automotive Maintenance Technician 2052 Machine Tool Technician 2014 Automotive Technician 2053 Management Development (Supervisory Mgmt) 2087 Automotive Technician Imports 2054 Marketing 2015 Automotive Technology 2055 Mechanical Design Technology 2088 Automotive Technology Imports 2084 Medical Administrative Professional 2090 Automotive Technology GM ASEP 2056 Medical Assistant 2016 Banking & Financial Services 2057 Medical Coding Specialist 2017 Broadcast Captioning 2099 Medical Office Assistant 2018 Business Management 2059 Meeting & Event Management 2019 Computer Control Engineering Technology 2060 Metal Fabrication/Welding 2086 Construction Management Technology 2061 Natural Resources Technician 2021 Criminal Justice - Law Enforcement 2062 Nursing - Associate Degree 2022 Criminal Justice - Law Enforcement Academy 2063 Nursing Assistant 2023 Culinary Arts 2064 Occupational Therapy Assistant 2024 Dental Assistant 2065 Office Assistant 2025 Dental Hygienist 2066 Outdoor Power Equipment Technician 2026 Diesel Equipment Mechanic (TD) 2067 Package and Label Printing (TD) 2027 Diesel Equipment Technology (AAS) 2068 Package and Label Printing Technician (AAS) 2028 Early Childhood Education 2069 Paralegal 2030 Electrical Engineering Technology 2070 Paramedic Technician 2031 Electricity 2071 Pharmacy Technician 2032 Electro-Mechanical Technology 2072 Practical Nursing 2020 Electronic & Computer Engineering Technology 2074 Printing and Publishing 2033 Electronics 2075 Production Welding 2034 Emergency Medical Tech - Basic 2076 Residential Building Construction 2035 Emergency Medical Tech - Paramedic 2100 Safety Engineering Technology 2091 Energy & Environmental Engineering Technology 2101 Supply Chain Management 2036 Farm Business & Production Management 2077 Technical Communications 2037 Farm Operation 2078 Technical Studies-Journeyworker 2038 Fire Protection Technician 2079 Truck Driving 2040 Food Service Production 2080 Vehicle Refinishing & Repair Technology 2092 Forensic Science 2102 Wildland Fire Crew (TD) 2093 Health Information Technology 2085 Wildland Firefighter (AAS) 2041 Horticulture Technician 2081 Wood Manufacturing Technology 2042 Hotel and Restaurant Management 2082 Other 2043 Human Resources 2083 Not in a program Question 113. I attend most of my courses at: Please fill in the 1-digit location code on page 4 of the survey form. 1 Appleton Campus 2 Neenah Fire Training Center 3 Regional Center includes: Chilton, Clintonville, Neenah Kellett Center, Wautoma and Waupaca 4 Oshkosh Riverside Campus 5 Oshkosh Other includes: S.J. Spanbauer Center, Advanced Manufacturing Technology Center, FABTECH 6 Alternative Delivery (i.e. On-line) Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

50 FVTC NOEL LEVITZ Student Satisfaction Survey Additional Questions Questions 71 80, please respond to the following on page 3 of the survey form. Question Continue using importance rating in left columns and level of satisfaction rating in right columns. # 71 I am able to successfully complete my general education courses. 72 I am able to successfully complete my program courses. 73 I will successfully complete my FVTC program within three years of initial enrollment. 74 The FVTC website is user friendly. 75 FVTC provides adequate help for computer and internet access problems. 76 The FVTC website provides adequate information and resources (examples would include registration, and Blackboard). 77 I have easy access to the internet outside of FVTC. 78 An adequate number of courses are available online. 79 An adequate number of courses are available in the evening. 80 An adequate number of courses are available on the weekend. COMMENTS: Please write any additional comments below. Your Program Name: Continue on other side Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College

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52 Noel-Levitz Student Satisfaction Survey Report Fox Valley Technical College