MALTA FINANCIAL SERVICES AUTHORITY EDUCATION CONSULTATIVE COUNCIL ANNUAL REPORT 2014

Transcription

1 MALTA FINANCIAL SERVICES AUTHORITY EDUCATION CONSULTATIVE COUNCIL ANNUAL REPORT 2014 ECC Chairman s Statement Since its formation in 2008, the Education Consultative Council (ECC) has geared up its activities to a satisfactory level to ensure that the ongoing needs of the financial services sector are met. The initiatives have been varied and far reaching; of which some have also become an annual event. To mention a few, these include: promotion of careers within the sector via the careersinfinance website and participation in careers conventions; school familiarisation visits at the MFSA for students at Form 4, Job Exposure Programme for students; Industry Exposure Programme for Guidance Teachers and ETC Advisers; a range of academic and technical training programmes for students, job seekers and existing employees within the industry was no exception to further changes taking place within the Council. We took stock of its past achievements in order to look into its future. A Business Plan was concluded which, above all, set the vision for the Council s two years to come. Moreover, the Plan proposed a new structure to include new members within the Council. The reason behind the increase in members was to enable a wider spread of training courses that possible reach out to more people with needs in various specialised areas. In addition, it is within the Council s focus to upgrade the level of courses offered by its members both in relation to the areas of specialisation and the content. Of high significance is training in Compliance and Risk Management. The ECC s major upcoming project is that of the Skills Needs within the Financial Services Industry Survey. It is envisaged that by the end of the first quarter of 2015 an Action Plan would be in ready for implementation. The Action Plan will guide the Council members in addressing current and future industry training needs and related initiatives to promote further the various careers available and being developed within the sector.

2 In the meantime, as this report highlights, during 2014 each member of the ECC continued with their valuable regular educational programmes leading to specialised academic qualifications and in other professional development courses highly contributing in strengthening further the competences of employees in finance and the growth of the industry in Malta. Joseph V Bannister MFSA ECC Chairman

3 Aims and Objectives of ECC The MFSA's Education Consultative Council (ECC) was set up to play a key role in identifying and addressing shortages of existing skills shortages within the financial services sector; its target audience being both the employees working in the industry and job seekers. In the light of the ever growing industry, the ECC will continue to be a major supporter of the financial services education providers through coordination of initiatives taken by the MFSA, various entities and the finance industry. Moreover, the Council shall sustain its commitment through its efforts to promote careers within the finance industry through its Members participation in careers conventions, the organisation of school visits to the MFSA and the co-ordination of its yearly Job Exposure Programme for secondary level students. In addition, the ECC reviews, revises, maintains and updates its informative website: on a regular basis. By way of its portal it aims to keep current employees, job seekers, students, guidance teachers, career advisors, and parents informed about skills and qualifications required in the industry, descriptions of careers, career paths and useful links with key stakeholders. All of the ECC s initiatives are derived from the discussions and ideas originating from its Members. In 2014, three new entities became Members of the Council, namely PricewaterHouse Coopers, Castille Institute and the Malta Institute of Management. The other Members include: Employment & Training Corporation (ETC) Youth Section; Institute of Business & Commerce (MCAST); Institute of Financial Services (Malta) (IFS); Institute of Financial Services Practitioners (IFSP); Institute of Legal Studies (ILS); Malta Financial Services Authority (MFSA); Malta Institute of Accountants (MIA); Malta International Training Centre (MITC); Directorate for Educational Services (Ministry of Education).

4 Events and Initiatives 2014 was another important year for the ECC as it was characterised by the completion of events which were not yet finalised in the previous year, the organisation of yearly activities as well as the introduction of new initiatives. All the functions listed below took place in collaboration with Members and through the support of the Council s parent body the MFSA. ECC Video Clips The ECC has finalised its project on the production of video clips featuring the functions of its Members acting as training providers. The project was entrusted to the MCAST's Institute of Art & Design and comprised a set of six video clips featuring the mission statement, functions, working environment and description of courses provided by each of the Members. The objective of the Council was to create a series of audio-visual tools which Members could upload on their respective websites. ECC s Restructuring Programme and appointment of new Chairman In 2014, the Council underwent a restructuring exercise which called for all Members to take stock of their past achievements and plan the ECC s future. The process involved, amongst other items: a) the submission of a business plan for the ECC; b) the introduction of new Members; c) change in the Council s Chairmanship. A business plan was drafted in collaboration with all the Council Members, and a final copy of it was submitted to the Board of Governors for approval. The Board was satisfied with what has been proposed in the plan for the next two years. The plan focuses on: Quality Educational Programmes with particular emphasis being made on the Skills Needs Survey, provision of training courses, financial literacy education, guidance teachers annual meeting with the MFSA s Chairman; ECC Composition, which included the recommended new Members of the Council; Industry Experience and International Engagements. These place importance to the further development of Internships and Attachments Programmes, as well as Apprenticeship Schemes; Further collaboration with financial institutions with which the ECC could develop working relationships towards a common objective related to the education and promotion of financial services sector. As aforementioned in the introduction, three entities became new Members of the ECC, namely: PricewaterHouse Coopers, Castille Institute and the Malta Institute of Management. During this year, the Council also saw a change in Chairmanship. Professor Charles Farrugia, who acted as Chairman since the ECC s foundation resigned from the post and the leadership passed on to

5 Professor Joseph V Bannister, who is also Chairman of the Malta Financial Services Authority. Skills Needs Survey The ECC has continued to make the necessary preparations for the launching of the Skills Needs Survey throughout The objective of the exercise is to identify the current skills gap within the financial services sector. The selection of a research consultant was concluded in November 2014 following a rigorous process involving several bidders. The project was entrusted to Business Leaders Malta Ltd who is expected to complete the survey amongst 151 firms by 24 th February On the basis of the survey findings, the researcher is to present a final Action Plan by 14 th March Regulatory Requirements for the Accreditation of Financial Advisors The consultation paper in relation to newly regulatory requirements of financial advisers was referred to the MFSA Supervisory Council members, who agreed in principle with its implementation. Subsequently, the proposal was presented to the Industry and the feedback received was positive following which the MFSA drew up a report on the Conduct of Business Rules, which contains recommendations for the introduction of CPD hours for financial advisers. Discussions between the MFSA s Code of Business Internal Committee and ifs (Malta) on the way forwards are still going on. Industry Exposure Programme for Guidance Practitioners (Teachers) and ETC Advisers The ECC held its annual industry exposure programme for guidance teachers and their meeting with the MFSA Chairman in October For the event, the guidance teachers were joined by ETC advisers who also perform duties in relation to giving advice on skills and competencies required by the financial services sector to job seekers. The programme consisted of a half-day visit organised for participants at one of the various licence holders across the sector, followed by presentations from FEMA/MIA, ifs (Malta) and MITC, and a session for Questions and Answers. The programme was concluded by Prof J Bannister. The aim of the programme is for participants to understand better how work is carried out in firms licensed to operate within the financial service

6 sector. Their experience would enable them handle their students /job seekers concerns more professionally. In all, 21 firms and 58 guidance teachers/etc advisers took part in this year s event. Job Exposure Programme The first placement of students for the scholastic year 2014/2015 is expected to take place in February Subsequently, the programme will cover the period March to July For this year s Job Exposure 21 firms have applied to host 51 students. Details feature in Appendix 2. By offering this programme, the ECC aims to fulfil one of its key roles; that of disseminating information and promoting careers within the financial services sector. At the same time, it enables students gain a oneweek direct experience through observation of work ethics, processes and practices. The programme calls for students to: a) observe both technical and administrative work procedures; b) keep a record in writing of their observations on a daily basis, these served as a basis for later discussion with their respective mentor; c) try and gain as much value from their observations on how people relate with each other at the workplace with special attention being paid emphasis on the acquisition of soft skills ; d) prepare a presentation on a subject of their own choice for them to deliver to management on their last day of the placement. Placements, which do not carry any remuneration, are closely monitored by the Guidance Department of respective schools and all the regulations governed by the applicable policy on health and safety of students are adhered to. Orientation and School Visits The orientation school visits continued to be one of the major activities that the MFSA organises in the name of the Education Consultative Council. As in previous years, school took place throughout the scholastic year 2013 / 2014 and consisted of a presentation highlighting financial services, current qualifications requested by employers within the finance industry, and the importance of soft skills. Moreover, the presentation focuses on the careersinfinance website, which provides a wealth of information about careers. The presentation is followed by a lecture on financial literacy and consumer education, which is delivered by staff members from the Consumer Complaints Unit.

7 During this period, six hundred and fifty-three students visited the MFSA, spread over twenty-four visits, which were attended by twenty-five schools/colleges. Work placement for MCAST students Four MCAST Institute of Business & Commerce students were offered a placement lasting 5 weeks at the MFSA. This was an initiative towards the ECC s role in promoting careers within the sector. The students were placed in the following Units: Communications, Finance, Registry of Companies and International Tax. Internship Scheme with the University of Malta The Council has been in discussion with the University of Malta on its participation in the existing Internship Scheme. The scheme, which has been designed for students of the Faculty of Economics, Management & Accountancy, is managed by the BCom (Hons) Insurance Unit. The ECC aims to engage students reading for a degree relating to Banking and Finance and firms operating within the financial services sector. The scheme requires students to log in 100 hours during summer months or any other time during lean periods. They are to complete the programme with an assignment for which they are awarded a number of credits forming part of their degree. ECC Guest Speakers The following is a list of speakers who have been invited by the ECC during 2014 to deliver a presentation to its Members: Dr Bernice Buttigieg update on FinanceMalta s latest initiatives related to education and development; Dr Simon Grima the University of Malta s Internship Programme; The above presentations were meant to help ECC Members discover which other entities sharing common objectives can prove to be potential strategic partners. New Educational Programmes for The ECC published its Members Academic and Technical training programmes for 2015 as identified in Appendix 3, while Appendix 4 lists their Continuous Professional Education programmes.

8 ECC Plans for 2015 The main objectives set by the Council for the coming year include: i. The on-going promotion of new and existing careers within the financial services sector through its website. It will also ensure to promote financial services as an attractive and rewarding career for young and not so young job seekers. ii. iii. iv. The implementation of the Skills Needs Survey. The responses gathered by the survey will be analysed by all ECC Members and the findings will be used in the drawing up of an Action Plan. The ECC envisages that similar exercises will take place every five years. The organisation of the Industry Exposure Programme for Guidance Practitioners and ETC Advisers. The Job Exposure Programme for students. v. Strengthening the career orientation visits by inviting secondary students at Form IV level to the MFSA and through outreach school visits. vi. vii. viii. ix. Implementing in a timely manner the newly proposed training programmes detailed in Appendices 3 and 4 of this report. The ECC will strive to introduce a quarterly training calendar that features qualification courses and continuous professional development programmes being offered by the Members of the Council. The proposed training calendar will be accessed through the careersinfinance website. The ECC will continue to consider seriously the recommended list of bodies which could potentially become Members of the Council. This implies that it will consider the aforementioned list of Members as not being exhaustive and suggests further inclusions (or otherwise) after periodic reviews of the industry s needs. The Council will seek to be instrumental in the setting up of internship and attachment schemes, for University Students and employees respectively; the aim being to step up the level of expertise within the industry. Similarly, the development of an apprenticeship scheme for MCAST students undertaking vocational courses would serve as an opportunity to these students in gaining work experiences through the applications of academic knowledge in practice. As the Council s aim has always been to further strengthen its work relationship with firms in the industry. x. Sustaining internal cooperation and collaboration with the Council Members themselves to attain the above-stated objectives.

9 All the Members of the Education Consultative Council have approved the above initiatives as being significant and relevant contributions towards the upgrading of the financial services sector. Joseph V Bannister Chairman Peter Grech Secretary

10 Appendix 1 NUMBER OF PARTICIPANTS IN COURSES OFFERED BY ECC MEMBERS IN 2014 IBAC (MCAST) Diploma in Banking and Financial Services (2013/2014) 29 Certificate in Administrative and Secretarial Studies (2013/2014) 27 Certificate in Insurance Studies (2013/2014) 18 Diploma for Accounting Technicians (2013/2014) 42 BA (Hons) in Business Enterprise (2013/2014) 44 Diploma for Accounting Technicians (2013/2014) 6 IFS Collective Investment Scheme 14* Dynamics Behind The Portfolio & Market Risk 26* CeFA 6 CISI Masters in Wealth 1 Certificate in Home Load Finance 2 Advanced Certificate in Funds 1 Risk in Financial Services 2 Certificate in Anti Money Laundering 2 Certificate in Wealth 1 MBA 4 Diploma for Financial Advisers 1 CDCS 8 Maltese Financial Regulation 22 Diploma in Compliance 5 Diploma in Anti Money Laundering 3 Professional Diploma in Banking Practice & Management 1

11 Professional Bankers Certificate 7 Diploma in Banking & Financial Services 6 Certificate for Introduction to Securities & Investment 2 Diploma in Funds 4 Applied Diploma 1 Combatting Financial Crime 1 Diploma in Investment Advice 3 STEP Exam 1 IFSP IFSP Foundation Certificate in Trusts Law & Management 33 PMLFT Course 65* Other CPE courses 87* ILS Practical Accounting for Non-Accountants Causa Mortis Procedures : Steps to be followed after the Death of a Person Security: Understanding Mechanisms to Secure Obligations Company Law Course Minute Taking - 1 st time organised Minute Taking - 2 nd time organised Introducing the Company Service Providers Act - 1 st time organised Introducing the Company Service Providers Act - 2 nd time organised Introducing the Company Service Providers Act - 3 rd time organised Regulatory Compliance for Investment Services Providers Practical Considerations 13* 7* 14* 29* 28* 11* 24* 22* 17* 16*

12 Demystifying the Maltese Courts with particular reference to the giving of evidence - 1 st time organised Demystifying the Maltese Courts with particular reference to the giving of evidence - 2 nd time organised The Law on Child Abuse Holding Investment Portfolios in Trust Understanding Anti Money Laundering and Counter Terrorist Financing, Subject Person s Obligations and an Overview of the FIAU Implementing Procedures An Overview of the Protection of the Whistleblower Act Guidance for Whistleblowing Reporting Officers The Testamentary Trust: Design, Accessibility & Compliance - 1 st time The Testamentary Trust: Design, Accessibility & Compliance - 2 nd time Derivatives Understanding the Nature and Classification of Foundations Setting up a Foundation under Maltese Law Voluntary Organisations Drafting a Testamentary Trust The Law of Succession Anti-Money Laundering & Combating Funding of Terrorism: A walkthrough for the day-to-day practitioner - 1 st time organised Anti-Money Laundering & Combating Funding of Terrorism: A walkthrough for the day-to-day practitioner - 2 nd time organised The Maltese Retirement Pensions Market Resolutions Promise of Sale Agreements Selected Judgments Solvency II Directive Workshop on the increased Roles and Obligations of Directors 14* 9* 18* 24* 25* 14* 33* 31* 18* 17* 12* 10* 50* 8* 31* 27* 45* 17* 73* 49* MFSA Induction Programme

13 Regulatory Developments & Supervisory Skills 33 Updates on the Regulatory Developments & Supervisory Skills 28 EFDI EU Committee Meeting 2 Financial Risk Management & AIFMD 24 Bafin Training for Supervisors in Insurance 3 Prezi Presentation Skills 6 ITS Course 3 AIFMD Reporting Industry Update 4 Company Service Providers Industry Update 11 Interview Techniques Training 27 MIA ACCA (2014) 104 Hedge Funds (Sessions 1-8) 35* Assisting Maltese Enterprises: EU Funded Projects 23* Assisting Maltese Enterprises: Initiatives & Locally Funded Projects 60* Aviation: Regulations 24* Aviation: VAT and accounting 29* Biennial Conference 2014: Biennial Conference 2014: Defining New Frontiers - Translating Vision into Value 136* Budget Measures * Budget Measures * Business Valuations 49* Corporate Finance (Sessions 1-8) 35* Correspondence that yields results 46* Cost-Benefit Analysis in Practice 56* Enhancing your knowledge in MS Excel (Sessions 1-4) 31* EU Financial Regulations (Sessions 1-10) 26* EU VAT Law 41* Focus on the programming period 55*

14 Gaming: Regulations and IT audit aspect 86* Gaming: VAT and accounting 93* Getting to grips with the new consolidation and joint arrangements standards 51* Going concern and audit reporting 46* IFRS 13 61* Insights into Dissolution and Winding up 45* Insurance Accounting (Sessions 1 10) 20* Insurance Asset and Liability Management 25* Introducing the CSP regime 98* Investment Analysis (Sessions 1-5) 30* Labour Law 101* MIA-ACCA Joint Event: What Europe is demanding from Accountants in 2014, with a practical session on Prevention of Money Laundering and Funding of Terrorism 60* Practical Risk management 70* Principle concepts in Cost-Benefit Analysis 57* Recent amendments to the Income Tax Act, Income Tax Management Act and Subsidiary Legislation 102* Related parties and group audits 44* Revenue Recognition 46* Small and Medium Sized Practices (SMP) Forum 78* The Audit Process for SMEs 120* The Malta Individual Investor Programme Application Process for Accredited Agents The New Place of Supply Rules, the Mini One Stop Shop and the Merger of Revenue Departments 38* 104* The thinking auditor 69* Top Priorities for the Internal Audit Function 46* VAT * VAT Back to Basics (Sessions 1-7) 37*

15 MITC Tied Insurance Intermediaries 12 Foundation in Insurance Certificate 26 Applied Insurance Studies Diploma 33 Advanced Applied Insurance Studies Diploma 17 Insurance Accounting (in conjunction with MIA) 11 Diploma in Financial Services Operations and Compliance 13 Insurance, Banking and Investment Compliance 14 Corporate Governance, Internal Audit & Control 5 CASTILLE INSTITUTE EMIR: Implementing the New Regime 8* AIFMD Directive 10* Running A Complaint ICT Reliant Business 9* Prevention of Money Laundering & Funding of Terrorism 17* Understanding BitCoin and other Virtual Currencies 28* Risk Assessment: adapting to key change in AML & Financial Crime 32* The Maltese Retirement Pensions Market 45* Calculating the Net Asset Value of a Fund 24* Credit Analysis for Bankers & Leading Practitioners 8* The Role of the Company Secretary 14* PwC Certification for Data Protection Officers in the Malta Public Service Award 94 Will investment aid survive? Recent changes to fiscal incentives 27* IFRS Updates Sessions * An ABC of VAT 58* Consolidations &Business Combinations 32* Aspects of Social Security & Pension Legislation 28* Dealing with Web Applications 13*

16 Reducing Burdens on Businesses and Citizens 8* Using Technology and other techniques for effective testing a focus on internal auditing 39* Business Writing 18* PwC Tax Conference Problems or Opportunities? 109* Three Lines of Defence Roles & Responsibilities regarding Effective Risk Management and Control 45* Accounting for Financial Investments 30* Soft Skills Series Session * The Ins and Outs of Completing a Company s Income Tax Computation and Tax Return 31* Employment Tax FAQs practical considerations 20* Preparation of Financial Statements 40* Hot Topics in International Tax threats or opportunities? 20* Company Law 24* A Practical Approach to Budgeting 46* Excel for Accountants 26* Non-Current Assets: the basic things you need to know 9* Client specific events relating to technical (core), IT and business skills (professional sessions) 819* MIM Master in Business Administration 15 Advanced Diploma in International Taxation (paper 1) 21* Advanced Diploma in International Taxation (paper 2) 18* VAT Certificate 59* Diploma in VAT Compliance 36* Aggregate Total 6259 *These programmes do not carry certification or accreditation in terms of academic qualifications, and are more geared towards continuous professional education.

17 Appendix 2 Job exposure Programme 2014/2015 Organisation Offering Places Number of Students Agribank plc 2 Aon Insurance Managers (Malta) Ltd 1 Bank of Valletta Ltd 2 Bee Insurance Management Ltd 1 Bentley Trust (Malta) Ltd 1 Central Bank of Malta 2 GasanMamo Insurance Ltd 5 IDS Fund Services Malta Ltd 2 Institute of Financial Services (Malta) Ltd 1 Island Insurance Brokers Ltd 7 Izola Bank plc 1 Marsh Management Services Malta Ltd 2 Mediterranean Bank plc 3 MFSA 4 MITC 3 MSV Life plc 2 PricewaterHouse Coopers 5

18 SGGG Fexserv Fund Services (Malta) Ltd 3 Sparkasse Bank Malta plc 1 STM Malta Insurance Management Ltd 2 Victoria Insurance Agency Ltd 1

19 Appendix 3 ACADEMIC & TECHNICAL SKILLS RELATED TRAINING IBAC (MCAST) Full Time Academic & Technical Training: Advanced Diploma in Administrative & Secretarial Studies Advanced Diploma in Accounting Advanced Diploma in Insurance Financial Services related Degree (level 6) currently in discussion Part Time Academic & Technical Training: BSc in Banking Practice & Management (in conjunction with Ifs University College) Tailor-made training programmes for financial service organisations (particularly in the areas related to management skills) o Business Writing o Supervisory Management Islamic Finance (in conjunction with AAT-UK) currently in discussion Summer programme for secondary school students (in areas related to business and management) o Communication Skills IFS Academic & Technical Training: Certificate for Financial Advisers Award in Maltese Home Loan Finance Certificate in Compliance Certificate in Anti Money Laundering Certificate in Financial Crime Prevention Islamic Finance Risk in Financial Services Global Financial Compliance Introduction to Securities & Investment Diploma in Investment Advice Investment Operations Certificate Certificate in Wealth & Investment Diploma in Governance Risk & Compliance Advanced Certificate in Funds Maltese Financial Regulations Operational Risk Management

20 Diploma in Fund Administration Professional Banker Certificate & Diploma Chartered Banker Diploma Chartered Banker MBA MSc in Banking Practice & Management Certificate and Diploma in Trust Management Combatting Financial Crime International Diploma in Anti-Money Laundering IFSP Academic & Technical Training: Trusts Course Prevention of Money Laundering and Financing of Terrorism (PMLFT) Advanced Trusts Programme MIA Academic Training: ACCA/MIA Qualification FIA/MIA Qualification MITC Academic & Technical Training: Applied Insurance Studies Diploma Diploma in Financial Services Operations & Compliance Certificate in Insurance Diploma in Insurance Advanced Diploma in Insurance ILS Academic & Technical Training: Aspects of Registration of Vessels under the Malta Flag Practical Accounting for Non-Accountants Company Law Course 2015 Understanding Anti-Money Laundering and Counter Terrorist Financing, Subject Person s Obligations and an Overview of the FIAU Implementing Procedures Academic & Technical Training: MIM

21 Leadership & Management Advanced Diploma in International Taxation (paper 1) Advanced Diploma in International Taxation (paper 2) Advanced Diploma in International Taxation (paper 3)

22 Appendix 4 CONTINUOUS PROFESSIONAL DEVELOPMENT PROGRAMMES IFS Operational Risk Management Fund Administration Developing An Effective Credit Control Unit Occupational and Corporate Fraud Awareness and Prevention ILS none identified MFSA 1. Periodic Regulatory Update Sessions: Banking Securities & Markets Insurance Business Trusts and Trustees Corporate Governance Issues. MITC none identified IFSP CPE programmes (on a monthly basis) MIA Activity-Base-Costing in Practice An overview of Personal Taxation Budget Amendments Budget Measures 2015 Comprehensive Course on Consolidations (Sessions 1-4) Data Protection - Untangled Employment Income and Part-Time Work Fraud Risk, Auditing Accounting Estimates and Professional Scepticism Hedge Fund Structures and Strategies (Sessions 1-8) IFRS 9 Introduction to Fund Administration, Accounting and Reporting Labour Laws - from Theory to Practice

23 Meetings, Resolutions and Procedures A Practical Perspective Presentation Skills - A Practical Workshop Revenue Recognition Roles and Responsibilities of Company Secretaries and Directors - including Case Law VAT Advanced Workshop (Sessions 1-6) Professional Accountants in Business (PAIB) Forum Small and Medium Sized Practices (SMP) Forum CASTILLE INSTITUTE Customer Due Diligence: Do s and Dont s ecommerce: Payments, Security & Fraud Implications Dealing with Risk in the Financial Services Sector The Role of: Compliance, MLRO and Risk Officers Investment Fund Accounting & Preparation of Financial Statements Online Forex, OTC Derivatives Trading & Binary Options Financial Risk and the AIFMD The Changing Face of Gambling Regulation The Development of Retirement Scheme in Malta Principles of Corporate Governance The 4th EU Anti-Money Laundering Directive Corporate Services and its many facades PwC The implications of the new Retirement Pensions Act, Regulations and Pensions Rules regulating Retirement Schemes, Retirement Funds and the related Service Providers Recognising the complexities of IFRS 15, the new revenue recognition standard Financial instruments under IFRS 9 A changing landscape for lease accounting Key developments of FATCA and the Common Reporting Standard Do you know the basics of Malta s tax refund system? An overview of the practical requirements of the tax refund system. ABC of VAT Investment Aid.what does the future hold? Budget Measures Implementation Act and other recent tax developments VAT recent updates What about us? Tax computation considerations for resident and domiciled persons Estate planning the fiscal dimension How is BEPS affecting us? Customer care

24 Project Management Microsoft Excel for Accountants Business Writing Leadership Skills Certified Secure Computer User (CSCU) Building powerful client relationships Communication Skills A comprehensive course in Digital Marketing Project Management PRINCE2 foundation and practitioner Data Management for non-it professionals ITIL v3 Foundation Sage Business Software (Sage Line 50 and Sage Evolution) Microsoft Dynamics Navision Microsoft Dynamics CRM ECDL Core Microsoft Office Applications ECDL Advanced Microsoft Excel for accountants ISEB/ISTQB Foundation Certificate in Software Testing MCSD Sharepoint MCSD Web Applications MCSD SQL Server 2012 MCSE Business Intelligence Certified Ethical Hacker Computer Hacking Forensic Investigator Certified Secure Computer User (CSCU) MCSA Windows Server 2012 Cisco - CCNA MCSE Server Infrastructure MCSA Windows 8 MCSE Exchange Server 2012 Vmware MCSE Private Cloud MIM VAT Certificate Diploma in VAT Compliance

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