Tamwood Careers Policies & Course Outline

Transcription

1 Do More, Learn More, BE MORE! By teaching, coaching and encouraging our students, helps students to develop their talents, achieve their career goals and realize their potential. Canadian employers in many industries have identified a significant gap in the skills they seek in employees and the skills their job applicants have when hired. is filling that gap by teaching students the skills and knowledge they need to be work-ready and successful in today s global economy. Enclosed: Admission Policy Enrolment Policy Language Proficiency Assessment Policy Student Attendance Policy Student Dismissal Policy Workplace Policy Dispute Resolution/Grade Appeal Policy Privacy Policy Refund Policy Student Withdraw Policy Safety Policy Program Outline Ltd. hereafter referred to as, The College, Tamwood or the School. Student is defined as including prospective students as well as those currently registered or enrolled in any programs or activity at Page 1 of 25

2 Title ADMISSION POLICY Effective May 1, 2014 Responsibility On-site Administrator, Senior Educational Administrator Date Of Last Version September 20, 2014 General Admission Criteria: The minimum requirements cannot be waived by either the institution or the student. is committed to enrolling students who meet program admission criteria and who are likely to succeed in achieving their education and career goals. The College admissions policy ensures that qualified applicants have equality of access to programs or courses regardless of race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation or age (BC Human Rights Code). Applicants who wish to qualify as domestic students must produce valid documentation confirming their legal status as Canadian citizens or permanent residents. Applicants who are classified as International students must meet the requirements for international students studying in Canada as laid down by Citizenship and Immigration Canada. Admission Criteria Communication Skills for the International Work Place Minimum age 19. Any applicants under 19 years of age require parents permission, as indicated on the application form. See LANGUAGE PROFICIENCY ASSESSMENT POLICY Back to Table of Contents Page 2 of 25

3 Title ENROLMENT PROCEDURE Effective May 1, 2014 Responsibility On-site Administrator, Senior Educational Administrator Date Of Last Version September 20, 2014 Enrolment Procedure: 1. office clerk refers / corresponds with student. Refer inquiries to the Onsite Administrator as needed. 2. As required Onsite Administrator corresponds/ meets with the prospective student to discuss the program of interest, and provides information about the program, start dates, fees etc. 3. Once the student has decided on a program of study, the Onsite Administrator reviews the admission criteria for the program with the student to ensure that he/she meets all of the criteria. 4. The Onsite Administrator obtains evidence (e.g. transcript, proof of age, etc.) from the student that he/she meets all of the program s admission criteria and places the evidence in the student file. The admission criteria cannot be waived by either the school or the applicant. 5. The student will be provided access to copies of: i. Tuition and Fee Refund Policy ii. Dispute Resolution/Grade Appeal Policy iii. Withdrawal Policy iv. Dismissal Policy v. Admissions Policy vi. Attendance Policy vii. Program Outline; and viii. Language Proficiency Assessment Policy. 6. Students will be referred to the polices and can be provided the enrolment handbook directly or referred to the link on the website. 7. After receiving evidence that the prospective student meets all of the admission criteria, the Onsite Administrator prepares a Student Enrolment Contract and corresponds or meets with the prospective student to review the contract and the policies that will affect the student during his/her completion of the program of study. Financial arrangements for Page 3 of 25

4 payment of tuition and other fees are also discussed, before the contract is signed by the parties. 8. A copy of the signed contract is provided to the student and the original is filed. Back to Table of Contents Page 4 of 25

5 Title LANGUAGE PROFICIENCY ASSESSMENT POLICY Effective May 1, 2014 Responsibility Senior Educational Administrator Date Of Last Version September 20, 2014 Policy Instruction at is conducted in English. Therefore, if a student s first language is not English, or if their previous education has been conducted in another language, the student will be required to demonstrate proficiency in English in some of our programs. Students need to demonstrate that prior to enrolment they have the language abilities necessary to successfully complete the program of their choice. Language proficiency requirements are admission requirements and may not be waived by either the institution or the student. Programs: International students from non English speaking countries must show evidence of CEFR B1, TOEIC 600, IELTS 4, TOEFL ibt 52-64, Cambridge PET (Merit) or have achieved Tamwood Colleges' level 4 assessment test. Back to Table of Contents Page 5 of 25

6 Title STUDENT ATTENDANCE POLICY Effective May 1, 2014 Responsibility Senior Educational Administrator, Onsite Administrator Date Of Last Version September 20, 2014 Policy Regular attendance is expected in all courses. General Principles 1. Each instructor will record, monitor and report on the attendance of all students for all of their courses. 2. The clerical staff will keep the students attendance records, review them at the end of each month, and inform the student if his/her attendance is below 80%. 3. By the end of the course, students who do not maintain an attendance average of at least 80% may not be permitted to write final course exam. Student Responsibilities Students are expected to: 1. Report any absence due to illness or other reason to the teacher on the first and all subsequent days of absence either in person, by leaving a message, by phone, or Maintain an attendance rate of at least 80%. Students who do not maintain an attendance average of at least 80% during the semester may not be permitted to write final exams. 3. Provide a doctor s note to support absences of more than 3 consecutive days. Back to Table of Contents Page 6 of 25

7 Title STUDENT DISMISSAL POLICY Effective May 1, 2014 Responsibility Executive Director and Senior Educational Administrator Date Of Last Version September 20, 2014 Policy expects students to meet all admission requirements and adhere to a code of conduct while completing their program of study. In the case of an admission requirement not being met, the student will be withdrawn (see withdrawal policy). The list below outlines the code of conduct that all students are expected to follow. If needed, students should request clarification from the Onsite Administrator. Student is defined as including prospective students as well as those currently registered or enrolled in any programs or activity at. The Code of Conduct Expectations for Students: Attend the College in accordance with the Attendance Policy. Treat all students and staff with respect. Treat College property and other people s property with respect. Complete all assignments and examinations on the scheduled completion dates. Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period (any illegal activity will be reported to the police): Sexual assault. Page 7 of 25

8 Physical assault or other violent acts committed on or off campus against any student. Verbal abuse or threats. Vandalism of College property. Theft. Students who do not meet the expected code of conduct will be subject to the procedures outlined below which may include immediate dismissal from the institution depending on the severity of the misconduct. Only the Executive Director is empowered to dismiss a student in accordance with this policy. Procedure: 1) All concerns relating to student misconduct shall be directed to the Onsite Administrator. Concerns may be brought by staff, students or the public. 2) Within 5 school days of receiving the complaint, the Onsite Administrator or Senior Educational Administrator will arrange to meet with the student to discuss the concern(s). 3) Following the meeting with the student, the Onsite Administrator or Senior Educational Administrator will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated. 4) Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student. 5) The Onsite Administrator or Senior Educational Administrator will meet with the student and do one of the following: a. Determine that the concern(s) were not substantiated; b. Determine that the concern(s) were substantiated, in whole or in part, and either: (i) (ii) (iii) Give the student a warning, setting out the consequences of further misconduct; Set a probationary period with appropriate conditions; or Recommend that the student be dismissed from the Institution. Page 8 of 25

9 6) The Senior Educational Administrator will prepare a written summary of the determination. A copy shall be given to the student, a copy will be placed in the institution s complaint file, and the original will be placed on the student s file. 7) If the student is issued a warning or placed on probation, the Senior Educational Administrator and the student both sign the written warning or probationary conditions and the student is given a copy. The original document is placed on the student s file. 8) If the recommendation is to dismiss the student, the Senior Educational Administrator of the school will meet with the student to dismiss him/her from study at the School. The Executive Director will review the matter. The Senior Educational Administrator will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, depending on the status of the student s financial account with the School. 9) If a refund is due to the student (see refund policy), the Onsite Administrator will ensure that a cheque is forwarded to the student within 30 days of the dismissal. 10) If the student owes tuition or other fees to the School, the Onsite Administrator may undertake the collection of the amount owing. Refunds see refund policy. Back to Table of Contents Page 9 of 25

10 Title WORK EXPERIENCE POLICY Effective May 1, 2014 Responsibility Work Placement Coordinator, Senior Education Administrator Date Of Last Version September 20, 2014 For some programs, provides work experience placements for students. ensures that work experience placements provide an opportunity for students to enhance the skills learned throughout their program of study. Students should know what to expect and what is expected of them. Students must accept that they need to adapt to the workplace environment, and not perceive it as an extension of the school environment. Students also need to know and understand what work sites require in terms of behaviour, clothing, and workplace safety. prepares students for the work experience by providing them with employability skills, including understanding the importance of a positive attitude toward work and effective interpersonal skills. Policy: 1. seeks suitable work placements for students with employers who are committed to providing supportive worksite experiences for our students. 2. communicates with the workplace supervisor to evaluate the student s performance during a work experience placement. Procedure: 1. Work experience placements are sought through networking and direct contact by students and resources. 2. When a possible work experience-training site is identified, contacts the proposed site to assess the suitability of the worksite, the learning outcomes which can be met by the placement and the commitment of a workplace supervisor regarding the enhancement of student learning. Work Placement Coordinator explains to the workplace supervisor the expectations of the college with respect to Page 10 of 25

11 support and joint evaluation of student performance. Notes of this evaluation and approval are recorded in the WORK PLACEMENT REVIEW AND APPROVAL FORM. 3. The Work Placement Coordinator prepares the WORK PLACEMENT AGREEMENT AND TRAINING PLAN and arranges with the student and workplace representative to sign these documents. Copies of the documents are placed in the student s file and a copy is sent to the workplace supervisor, along with the contact details of the College s Work Placement Coordinator. 4. The Work Placement Coordinator arranges a contact schedule, including arranging a MIDTERM PROGRESS REPORT with the work place supervisor during the course of the placement. 5. Monthly Progress Reports are submitted by the student to and reviewed by the Work Placement Coordinator who contacts the student if there is anything of concern in the reports. (MONTHLY PROGRESS REPORT) 6. If issues of concern are identified by the student or by the workplace supervisor a resolution plan implemented. 7. At the end of the work placement, the Work Placement Coordinator corresponds and /or meets with the workplace supervisor and the student to conduct a final assessment of the student s performance throughout the work experience placement (FINAL WORK PLACEMENT ASSESSMENT). The assessment determines student s performance in meeting the learning outcomes for completion of the program of study. 8. The completed final assessment is signed by the Senior Educational Administrator. The results are recorded in the grading system and the Assessment is placed in the student s file. Related documents: Work Placement Review and Approval Form. Work Experience Agreement and Training Plan Mid Placement Student Progress Report Final Work Placement Assessment Back to Table of Contents Page 11 of 25

12 Title DISPUTE RESOLUTION/GRADE APPEAL POLICY Effective May 1, 2014 Responsibility Executive Director and Senior Educational Administrator Date Of Last Version September 20, 2014 Policy This Policy is to ensure a fair, reasonable and effective Student Dispute Resolution Policy for handling students complaints and grade appeals. The policy applies to all students who are currently enrolled or were enrolled 30 days prior to the submitting their concern to the Onsite Administrator. Procedure for Student Disputes: 1. When a concern arises, the student should address the concern with the individual most directly involved (e.g. their instructor). If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Onsite Administrator. 2. The Onsite Administrator will arrange to meet with the student to discuss the concern and desired resolution within five school days of receiving the student s written concern. The Onsite Administrator will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student s concerns are substantiated in whole or in part. 3. The necessary enquiries and / or investigation shall be completed and a response provided in writing to all involved as soon as possible but no later than ten school days following the receipt of the student s written concerns. One of the following may happen: Page 12 of 25

13 a. If it is determined that the student s concerns are not substantiated, will provide a written explanation of the decision and deny the complaint; or b. If it is determined that the student s concerns are substantiated in whole or in part, will propose a resolution. The response should specify that the student will have five school days to appeal the decision. A copy of the decision and all supporting materials shall be given to the student and a copy placed on file. 4. If the student is not satisfied with the determination of the Onsite Administrator, the student must advise the Executive Director as soon as possible, but within five school days of being informed of the determination. The Executive Director will review the matter within five school days of receipt of the student s appeal. 5. The original decision will either be confirmed or adjusted in writing by the Executive Director within 30 school days of receiving the student s appeal. At this point, Tamwood Career s Dispute Resolution Process will be considered exhausted. Once the dispute resolution process is complete, the student may file a complaint with PCTIA ( if he/she feels that misled him/her regarding Tamwood Careers or any aspect of its operations. Procedure for Grade Appeal: 1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted, he/she should discuss the matter with his/her instructor. The instructor will review the grade and, if warranted, assign a different grade. 2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she can submit a written appeal to the Senior Educational Administrator. 3. The Senior Educational Administrator will obtain a copy of the assignment/test in question from the instructor and will have another instructor conduct a review. 4. If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student. If the assessment achieves a lower grade on re-mark, the original grade will be retained. Page 13 of 25

14 5. Once the re-assessment is complete, the Senior Educational Administrator will review the process and, once his/her review is complete, the grade will be considered final and cannot be appealed. The decision on the grade appeal will be provided to students within 30 school days of Tamwood Career s receipt of the written complaint. Back to Table of Contents Page 14 of 25

15 Title PRIVACY POLICY Effective May 1, 2014 Responsibility Onsite Administrator / Senior Educational Administrator Date Of Last Version September 20, 2014 Policy collects, uses, retains and discloses information in accordance with the Personal Information Protection Act ( PIPA ). may share and disclose personal information within the institution to carry out its mandate and operations. Information, in aggregate form only, may also be used for research purposes and statistics. Student records A student s record includes a student enrolment contract, evidence a student has met all admission requirements, financial records, attendance records, documentation of any dispute, grade appeals or dismissal and copies of study permits. retains student records for a period of seven (7) years following the student s withdrawal, dismissal or graduation. After seven years, the student record is destroyed using a secure destruction method. Within 60 days of a student completing, withdrawing or being dismissed from a program of study, will upload (to an approved third-party vendor) a copy of the student s enrollment contract, transcript and diploma or certificate (if any). These records will be retained for a period of fifty-five (55) years. Access to student s records Student records will be maintained in a secure storage medium in a secure location. Upon written request to the Onsite Administrator, a student may access his/her records. Back to Tamwood of Contents Page 15 of 25

16 Title REFUND POLICY Effective May 1, 2014 Responsibility Onsite Administrator / Senior Educational Administrator Date Of Last Version September 20, 2014 The refund policy follows the Bylaw 37 and is applied to the Student Enrolment Contract. 1) A student may be entitled to a refund of tuition fees in the event that: (a) The student provides written notice to the institution that he or she is withdrawing from the program; or (b) The institution provides written notice to the student advising that the student has been dismissed from the program. 2) The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered. 3) The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered. 4) The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract. 5) If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded. 6) Refund policy for students: (a) Refunds before the program of study begins: Page 16 of 25

17 1. If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $ If written notice of withdrawal is received by the institution 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $ Subject to Section 6(a)(1) above, if written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300. (b) Refund After the program of study starts: 1. If written notice of withdrawal is received by the institution or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition due under the contract. 2. If written notice of withdrawal is received by the institution, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition due under the contract. 3. If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required. 7) Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee. Page 17 of 25

18 8) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid. 9) Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge: (a) The student must return the equipment unopened or as issued within 14 calendar days; and (b) If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student. 10) Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution s written notice of dismissal. 11) Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7 above. Back to Table of Contents Page 18 of 25

19 Title STUDENT WITHDRAW POLICY Effective May 1, 2014 Responsibility Onsite Administrator / Senior Educational Administrator Date Of Last Version September 20, 2014 Policy: If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to Onsite Administrator or front office. Refunds are calculated according to Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing. An international student whose application for a study permit has been denied is entitled to a refund under PCTIA Bylaw 38.3, if a copy of the denial letter is provided to prior to the program start date. Procedure: The written notice of withdrawal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered. 1) The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered. 2) The refund to which a student is entitled is determined by the refund policy. Back to Table of Contents Page 19 of 25

20 Title SAFETY POLICY Effective May 1, 2014 Responsibility Onsite Administrator / Executive Directors/ Senior Educational Administrator Date Of Last Version September 20, 2014 Policy is committed to providing a healthy, safe working and learning environment for all staff, students and visitors, and to reduce the risks of accident or injury for the purpose of maintaining a safe environment. Procedure for Fire Safety 1. The Onsite Administrator ensures that sufficient fire suppression equipment is available as needed throughout the whole campus and that all fire suppression equipment is examined by a qualified inspector at least annually. 2. The Onsite Administrator ensures that all employees receive training in both the operation of the fire suppression equipment and in the college fire evacuation procedures. 3. The Onsite Administrator is responsible for preparing and posting emergency exit instructions route maps in each classroom. 4. In the event of a fire emergency, staff will immediately contact the fire department (911) relaying the location of the campus, and will give the details of the type of fire if known, location and follow the instructions of the 911 operator. 5. All persons will evacuate the campus under the direction of senior staff. 6. Instructors will escort their students to the safety area identified on the exit plan, ensuring that he or she takes the class lists with them. The instructor will check the students present against the class list and will immediately advise the Onsite Administrator or senior staff in charge if anyone is missing. Page 20 of 25

21 7. The Onsite Administrator will act as a liaison between fire officials and students or employees during the emergency. If necessary, the Onsite Administrator will authorize college closure. 8. No student or employee will re-enter the campus until the fire officials have authorized re-entry. Procedure for Earthquake Safety 1. The Onsite Administrator ensures that adequate precautions are taken throughout the campus to assure that injury due to falling or unstable items during an earthquake is limited, this may include securing file cabinets to walls and lipped shelving for books or binders above head-level. 2. The Onsite Administrator ensures that all employees receive training in the college earthquake evacuation procedures. 3. The Onsite Administrator prepares and posts emergency instructions and exit route maps in each classroom at the campus with the exit specifically noted in a coloured highlight. 4. In the event of an earthquake emergency, all staff and students will take cover and remain under cover until the shaking stops. 5. When deemed safe to do so, all persons will evacuate the campus. 6. Instructors will escort their students to the safety area set out in the exit plans, ensuring that he or she takes the class lists with them. The instructor will check the students present against the list of students in attendance that day and will immediately advise the Onsite Administrator or senior staff if anyone is missing. 7. The Onsite Administrator will act as a liaison between rescue official and students / employees during the emergency. If necessary, the Onsite Administrator will authorize college closure. 8. No persons will re-enter the campus until the officials have authorized re-entry. Back to Table of Contents Page 21 of 25

22 Program Outline: Communication Skills for the International Workplace Brief Program Description Communication Skills for the International Workplace is a workplace readiness program designed for international students seeking training and experience in the Canadian workplace. The program consists of 6 courses (100 hours each / total 600 hours) and a work placement (600 hours) The student is expected to leave the program with suitable workplace communication skills and industry knowledge allowing them to be successful at entry level service positions. This allows students to have greater awareness of the Canadian workplace, and have a greater international dimension as they move forward with their careers. Career Opportunities Admission Requirements Graduates of this program will be prepared for a variety of customer service, tourism and hospitality positions in a broad range of settings: for example, hotels, motels, resorts, restaurants, casinos, convention centres and cruise ships. 1) All applicants should be high school graduates or 19 years or older at the start of the applicant s program or course. (2) Applicants who wish to qualify as domestic students must produce valid documentation confirming their legal status as Canadian citizens or permanent residents. (3) Applicants who are classified as International students must meet the requirements for international students studying in Canada as laid down by Citizenship and Immigration Canada. Proof of English Proficiency: LPI 3.5, TOEIC 650, IELTS 4, TOEFL 500 PBT, 170 CBT or 65 ibt or achieve Tamwood International College s level 4. Valid student permit and valid work authorization. Required Textbooks Walter R. and Harding K. (2009) Oxford English for Careers Tourism 2, Oxford University Press: New York Walter R. and Harding K. (2009) Oxford English for Careers Tourism 3, Oxford University Press: New York Equipment required for this Program No special equipment is needed. Classrooms are equipped with whiteboards, flip charts, projectors and computers. Page 22 of 25

23 Other Materials Program Duration Homework Hours Delivery Methods Instructional Methods Teacher made material and online sources. 600 hours of classroom instruction over 6 months (4 weeks per 25 hours per week) followed by a 600-hour work experience term. Approximately 2 hours per week Indicate how the program is delivered. On-site delivery. Distance delivery. Combined delivery (on-site and distance.) Method of Delivery Classroom (Instructor Led) 600 Work Experience 600 Contact Hours Learning Objectives/Outcome s The objective of this program is to prepare students with the knowledge and communication skills required for a variety of customer service, hospitality and tou\\rism positions in a broad range of related employment settings; for example, hotels, motels, resorts, restaurants, convention centres and on cruise ships. Upon completion of this program the student will have reliably demonstrated the ability to apply the skills and knowledge learnt as per the course objectives. Student Progress/ Assessment Methods During class time, students are given formative assessments. Graded assessment methods for each of the six classroom courses include an individual or group project; one summative assessment (ie. course final exam) and two formally assessed coursework tasks. Students are expected to achieve a 70% average to pass the course. At the Instructors digression, students can attempt one retest on one of the course assessments if they do not meet the required 70% average. Page 23 of 25

24 On completion of the work term, Work Placement Coordinator completes, with the Employer, a final joint evaluation of the student s learning and performance on the work term. Following this evaluation, the Work Placement Coordinator makes a recommendation to the SEA of either a pass or fail grade on the work term. Attendance Expectations Graduation Requirements Students should attend a minimum of 80% of their classes and be punctual for all classes. To graduate, the student must fully participate meet the minimum standards in the two key building blocks of the program: the classroom experience, and the work experience. Minimum standards in the classroom assessment are a final grade of 70% average for all course s assessment tasks. Minimum standards for the coop are defined as a Pass grade, as awarded by the Work Placement Coordinator. Program Organization Name of Course/Subject Course 1: Canada, National Culture and Cross Cultural Communication Course 2: Customer Service, Sales and Marketing Course 3: Travel, Tourism and Hospitality Course 4: Managing Events, Attractions and Teamwork Course 5: Tourism Trends and Impacts Course 6: Tourism Based Businesses and Workplace Communications Work Experience # of Hours 100 hrs 100 hrs 100 hrs 100 hrs 100 hrs 100 hrs 600 hrs Page 24 of 25

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