Student Barometer. Autumn Wave Strictly copyright IGI Services 2013

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1 Student Barometer Autumn Wave 2012 All materials strictly copyright IGI Services 2013

2 2 Overview Summary Pre - Arrival Experience Appendix Survey Overview Decision Factors Arrival Deliverables National Trends Headline Results Key Influences Application Learning Living About i-graduate Questionnaire Survey Response Changing Expectations Support Additional Info

3 All Participating Institutions - UK UK ISBSB (161,781), (98,124), SB UK (87,328), ISB (64,527), ISBSB UK (136,552) SB (57,867) University of Aberdeen University of Huddersfield University of Reading Anglia Ruskin University The University of Hull Royal Holloway, University of London Aston University Imperial College London University of Roehampton University of Bath Kingston University The University of Sheffield University of Bedfordshire University of Leeds Sheffield Hallam University University of Birmingham Leeds Metropolitan University University of Southampton University of Bristol University of Leicester University of St Andrews Bucks New University Liverpool John Moores University Staffordshire University Cardiff University Loughborough University University of Surrey Cardiff Metropolitan University London South Bank University University of Sussex Coventry University London School of Economics Teesside University University of Dundee Manchester Metropolitan University University of the Arts London The University of Edinburgh Newcastle University University for the Creative Arts University College Falmouth The University of Northampton University College Birmingham University of Glasgow Northumbria University University College London Glasgow Caledonian University University of Nottingham (UK campus) University of Central Lancashire University of Gloucestershire University of Oxford University of East Anglia Goldsmiths, University of London Oxford Brookes University University of East London University of Greenwich Plymouth University University of the West of England, Bristol University of Hertfordshire Queen Mary, University of London University of Warwick Institutions in bold surveyed international and domestic students

4 Base: Domestic 1 st Year UG Autumn 2011 (17,488) and Autumn 2012 (16,638) 12 UK Domestic 1 st Year UG Summary Autumn 2012 (vs. Autumn 2011) The introduction of higher fees has not had a notable impact on satisfaction: Difference Recommendation 90% 91% 1% Learning Overall 90% 91% 1% Course Organisation 88% 89% 1% Careers Advice 75% 76% 1% Employability 86% 87% 1% Performance Feedback 80% 80% 0% Work Experience 78% 78% 0% Learning Support 86% 85% 1%

5 Would you recommend the institution to others thinking of applying here? 14 Propensity to recommend all students Loughborough (4099) ISBSB (122367) 1994 ISBSB (13703) UK ISBSB (88550) 58% I would actively encourage people to apply 40% 46% 44% 34% If asked, I would encourage people to apply 44% 41% 42% 7% I would neither encourage nor discourage people to apply 13% 11% 11% 1% If asked, I would discourage people from applying 2% 2% 2% 1% I would actively discourage people from applying 1% 1% 1%

6 Would you recommend the institution to others thinking of applying here? 15 Propensity to recommend all students (by study level) Loughborough (4099) UG (2952) PGT (691) PGR (432) 58% I would actively encourage people to apply 61% 49% 48% 34% If asked, I would encourage people to apply 31% 43% 39% 7% I would neither encourage nor discourage people to apply 6% 6% 10% 1% If asked, I would discourage people from applying 2% 1% 2% 1% I would actively discourage people from applying 1% 1% 0%

7 To what extent do you agree or disagree with the following statements: Overall reflections all students Strongly Disagree Disagree Agree Strongly Agree My course of study has been worth the investment of money Loughborough (4035) 1994 ISBSB (13440) 3% 4% 13% 17% 53% 55% 31% 24% My course of study has been worth the investment of time Loughborough (4037) 1% 6% 56% 37% 1994 ISBSB (13450) 2% 7% 60% 31% The University experience has lived up to my expectations Loughborough (4038) 1994 ISBSB (13463) 1% 7% 2% 10% 53% 60% 39% 27% 0% 20% 40% 60% 80% 100%

8 Top 5 worse than benchmark Top 5 better than benchmark 18 Autumn 2012 Summary all students Loughborough ISBSB vs 1994 ISBSB Living cost (Living) 14.8% Work experience (Learning) 11.8% Accommodation Office (Arrival) Accommodation cost (Living) Social activities (Arrival) 9.6% 9.3% 9.1% Campus environment (Living) 0.5% Multicultural (Learning) Health Centre (Support) Academics' English (Learning) Good place to be (Living) -0.2% -0.5% -1.4% -1.4% -15% -10% -5% 0% 5% 10% 15%

9 Top 5 worse in Autumn 2012 Top 5 better in Autumn Wave-on-wave Summary all students Autumn 2012 vs Autumn 2008 Home friends (Arrival) Accommodation Office (Arrival) Finance Office (Arrival) Host culture (Living) Accommodation Office (Support) 13.7% 13.6% 12.6% 12.5% 11.7% Host friends (Arrival) Performance feedback (Learning) Earning money (Living) -3.0% -4.0% -4.0% Internet access (Living) -6.5% Social facilities (Living) -10.3% -15% -10% -5% 0% 5% 10% 15%

10 21 Response range all participating institutions 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 27% ISBSB Response Rate Loughborough ISBSB Group ISBSB 2012 Response Population Response Rate 4,391 16,458 27% 15,100 74,269 20% UK ISBSB , ,690 22% Global ISBSB , ,583 20%

11 School/ Department breakdown all students 3% Loughborough (4391) 5% 5% 16% 9% 8% 9% 10% 11% 13% 11% School of Business and Economics School of Science School of Social, Political and Geographical Sciences School of Sport, Exercise and Health Sciences School of Aeronautical, Automotive, Chemical and Materials Engineering Wolfson School of Mechanical and Manufacturing Engineering School of the Arts, English and Drama School of Civil and Building Engineering School of Electronic, Electrical and Systems Engineering Loughborough Design School Other 24

12 Changing expectations: domestic UG students Loughborough (686) 1994 SB (2254) Studying outside the UK Not attending university Studying a part-time course Studying at a university with lower fees Studying a distance learning course Studying a course with higher earning potential Delaying entry to university for a year or more Other None 23% 31% 3% 3% 13% 16% 2% 4% 11% 12% 16% 18% 3% 2% 46% 26% 34% 41% In 2012 the fee structure for UK universities changed. In light of this, did you consider any of the following: 36

13 While the university receives no more money for higher fees, how could any additional income be used most wisely? (Most = 1 Least = 6) 37 Changing expectations: domestic UG students Loughborough (656) More contact time with academic staff 39% 18% 15% 13% 8% 6% Greater availability of scholarships/bursaries 28% 21% 12% 11% 16% 12% Greater opportunities for industry placements as part of my degree 16% 24% 21% 18% 12% 10% Better links with employers 10% 22% 25% 21% 16% 6% 4 5 More careers advice 3% 8% 17% 26% 26% 21% 6 Greater flexibility to work in part time employment whilst studying 3% 8% 12% 11% 22% 45% 0% 20% 40% 60% 80% 100%

14 Benchmarking arrival all students Loughborough ISBSB % UKISBSB % 1994 % ISBSB UKISBSB 1994 ARRIVAL AVERAGE 90.2% 85.0% 85.2% 84.5% ARRIVAL OVERALL 92.8% 89.9% 90.1% 89.2% Finance Office 94.2% 88.8% 88.3% 88.5% First night 94.0% 88.4% 89.4% 87.9% Meeting staff 94.0% 89.6% 90.5% 90.7% Accommodation Office 92.4% 84.7% 85.1% 82.2% Formal welcome 92.2% 89.2% 89.7% 88.7% Accommodation conditi 92.2% 83.8% 84.7% 83.1% Registration 91.9% 88.7% 88.6% 89.2% University orientation 91.7% 86.6% 86.6% 87.6% Study sense 91.3% 84.5% 85.2% 84.7% Social activities 91.0% 82.3% 82.0% 80.2% Home friends 88.6% 86.7% 85.7% 85.0% Welcome 88.3% 80.8% 80.8% 82.0% Bank account 87.9% 79.7% 77.2% 78.7% Other friends 87.7% 88.0% 88.7% 86.9% Local orientation 86.8% 84.4% 84.1% 83.4% Host friends 86.0% 85.1% 82.9% 80.9% Internet access 83.7% 78.2% 79.6% 76.5% Arrival section asked to all 1st year students 40

15 Benchmarking learning all students Loughborough ISBSB % UKISBSB % 1994 % ISBSB UKISBSB 1994 LEARNING AVERAGE 89.6% 84.6% 85.5% 85.6% LEARNING OVERALL 91.0% 86.1% 87.1% 87.8% Expert lecturers 97.0% 94.2% 95.4% 96.0% Virtual learning 96.4% 88.0% 90.0% 91.0% Laboratories 95.2% 90.3% 91.7% 91.6% Technology 94.6% 86.4% 88.3% 88.3% Learning spaces 93.8% 86.4% 86.8% 87.6% Online library 93.3% 89.2% 90.0% 89.2% Quality lectures 93.2% 88.0% 89.2% 90.4% Physical library 93.1% 88.0% 89.5% 90.2% Course content 92.4% 89.4% 90.2% 90.3% Topic selection** 92.3% 86.1% 86.3% 87.7% Managing research** 91.8% 88.6% 88.9% 89.7% Research 91.6% 87.5% 89.0% 89.3% Assessment 91.2% 86.3% 87.5% 87.8% Class size 91.2% 86.7% 87.1% 87.9% Good teachers 91.0% 87.7% 89.2% 90.3% Course organisation 90.2% 81.7% 82.5% 84.3% Academics' English 89.8% 91.4% 92.4% 91.8% Multicultural 89.7% 89.8% 91.6% 90.5% Language support 88.7% 87.1% 87.9% 85.5% Learning support 88.1% 84.7% 84.8% 86.5% Employability 84.8% 79.0% 79.7% 78.8% Performance feedback 83.2% 77.7% 78.3% 79.2% Marking criteria 83.1% 77.1% 76.9% 76.9% Careers advice 79.9% 70.6% 71.4% 72.0% Work experience 79.7% 67.5% 67.3% 64.7% Opportunities to teach** 75.5% 69.7% 69.9% 67.2% **Postgraduate students only 46

16 Benchmarking living all students Loughborough ISBSB % UKISBSB % 1994 % ISBSB UKISBSB 1994 LIVING AVERAGE 87.8% 80.3% 81.7% 81.6% LIVING OVERALL 92.9% 88.4% 89.3% 89.0% Sport facilities 96.3% 79.9% 81.8% 84.4% Eco-friendly attitude 94.8% 87.2% 89.1% 89.6% Campus environment 94.0% 89.1% 91.9% 92.4% Accommodation quality 93.5% 85.5% 86.5% 85.9% Safety 93.3% 88.9% 90.6% 90.6% Transport links uni 93.1% 80.4% 83.9% 86.2% Campus buildings 92.9% 86.1% 87.4% 87.8% Worship facilities 92.8% 86.3% 87.7% 89.1% Transport links 90.9% 81.4% 86.2% 85.5% Host friends 90.1% 86.7% 85.4% 84.1% Good place to be 90.0% 87.8% 90.7% 89.3% Social activities 89.4% 80.9% 81.4% 80.3% Visa advice 89.2% 81.5% 83.6% 81.4% Other friends 88.0% 87.7% 88.8% 87.5% Internet access 87.1% 80.9% 83.1% 81.3% Home friends 87.0% 86.5% 85.7% 84.2% Good contacts 85.4% 79.8% 80.2% 79.5% Host culture 85.2% 83.8% 84.0% 82.7% Living cost 84.4% 62.4% 64.3% 65.4% Social facilities 81.7% 76.5% 76.7% 74.3% Financial support 76.2% 65.3% 65.3% 67.1% Accommodation cost 73.9% 59.6% 58.9% 62.0% Earning money 70.5% 63.5% 65.4% 65.4%

17 Benchmarking support (usage %) all students 90% 80% 83% 1994 ISBSB (13166) 70% 60% 50% 40% 30% 20% 10% 0% 88% 65% 81% 72% 64% 64% 53% 61% 51% 60% 62% 46% 31% 43% 43% 41% 38% 39% 30% 32% Loughborough (3975) 30% 26% 29% 20% 20% 17% 11% 11% 11% 55

18 Benchmarking support all students Loughborough ISBSB % UKISBSB % 1994 % ISBSB UKISBSB 1994 SUPPORT AVERAGE 94.5% 90.1% 90.1% 90.2% SUPPORT OVERALL 94.8% 89.9% 91.2% 91.1% Clubs/societies 97.2% 92.9% 94.2% 92.8% Graduate School** 96.8% 94.0% 94.2% 95.7% Students' Union 96.8% 91.5% 92.3% 92.3% Ctr for Faith & Spiritualit 96.5% 92.7% 93.3% 93.8% International Office 96.4% 91.2% 91.8% 91.1% Student Advice & Supp 95.8% 92.0% 92.9% 91.9% IT Servs 95.5% 89.4% 91.2% 90.8% Warden Service 94.9% 90.1% 91.0% 91.4% Disability Office 94.9% 91.0% 90.8% 92.6% Finance Office 94.1% 87.2% 87.0% 88.1% Careers & Employability 93.9% 87.3% 88.0% 87.6% Accommodation Office 92.4% 83.8% 85.4% 84.1% Counselling 91.0% 88.2% 86.8% 88.0% Catering 90.8% 77.7% 82.6% 82.8% Medical Centre 90.6% 89.5% 89.9% 90.4% **Postgraduate students only 57