1. Customer Satisfaction Survey Fall 2004
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1 1. Customer Satisfaction Survey Fall Please rate your level of satisfaction with the customer service you received from the following areas: Not Applicable Very Dissatisfied Dissatisfied Satisfied Very Satisfied Admissions Academic Advising Academic Affairs Academic Computing Accounting Alumni Affairs Aramark Dining Athletics Bookstore-Follette Budget & Planning Bursar s Office Career Counseling & Placement CITLA Computer & Information Communication Skills Center Continuing & Distributed Education Disability Resource Center Facilities Faculty Advising Faculty Senate Finance & Administration Finance & Collections Financial Aid First-Year Experience FRIENDS Program (nontraditional students) Health Human Resources Institutional Research & Effectiveness Internal Audit Mailroom Payroll Peers Empowering Peers President s Office Public Relations Purchasing
2 Records, Policy & Legal Registrar s Office Residence Life Staff Council Student Affairs Student Government Association (SGA) Telecommunications Testing University Advancement University Police Warehouse 2. How often do you use the services provided by each area? Never Daily Weekly Monthly Yearly Admissions Academic Advising Academic Affairs Academic Computing Accounting Alumni Affairs Aramark Dining Athletics Bookstore-Follette Budget & Planning Bursar s Office Career Counseling & Placement CITLA Computer & Information Communication Skills Center Continuing & Distributed Education Disability Resource Center Facilities Faculty Advising Faculty Senate Finance & Administration Finance & Collections Financial Aid First-Year Experience FRIENDS Program (nontraditional students) Health
3 Human Resources Institutional Research & Effectiveness Internal Audit Mailroom Payroll Peers Empowering Peers President s Office Public Relations Purchasing Records, Policy & Legal Registrar s Office Residence Life Staff Council Student Affairs Student Government Association (SGA) Telecommunications Testing University Advancement University Police Warehouse
4 3. What form of contact do you use most often when contacting the following areas? No contact Form Telephone Fax In person Admissions Academic Advising Academic Affairs Academic Computing Accounting Alumni Affairs Aramark Dining Athletics Bookstore-Follette Budget & Planning Bursar s Office Career Counseling & Placement CITLA Computer & Information Communication Skills Center Continuing & Distributed Education Disability Resource Center Facilities Faculty Advising Faculty Senate Finance & Administration Finance & Collections Financial Aid First-Year Experience FRIENDS Program (nontraditional students) Health Human Resources Institutional Research & Effectiveness Internal Audit Mailroom Payroll Peers Empowering Peers President s Office Public Relations Purchasing Records, Policy & Legal Registrar s Office Residence Life
5 Staff Council Student Affairs Student Government Association (SGA) Telecommunications Testing University Advancement University Police Warehouse 4. Please share any CONSTRUCTIVE changes or improvements that are needed to improve your overall satisfaction:
6 2. Customer Satisfaction Survey Fall Demographics 5. Status: Staff Administrator Cabinet- Faculty Chairperson Dean Full- Part- member time student time student 6. If you are a student, what is your classification? Freshman Sophomore Junior Senior Graduate student 7. If you are an employee, which area do you work for? Academic Athletics Finance President's Student Affairs University Affairs Office Advancement 8. If you are an employee, how long have you been with the Unviersity? 1-5 years 6-10 years years years 21 or more years
7 3. Untitled Page Thank you for completing this survey! We value your input. Planning for Renewed Excellence... Generated by the Office of Institutional Research and Effectiveness, October 2004 Suite 103 Hume Hall, 400 East Main Street Frankfort, KY fax
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